user
UPS Customer Center
241 8th St SW, New Philadelphia, OH 44663, United States
Appearance
UPS Customer Center

Comments
Al
Review №1

After being called out of town I was notified a delivery was in progress I called and asked to put the package on hold, stating I would arrive Wednesday I was never notified of a holding period. And was given the wrong pick up address. I received an email on Tuesday they had already sent the package back to the supplier. To further the matter they made up their own reason for returning the package which is now causing issues between the parts supplier and myself since UPS stated The receiver states the product was not ordered and has refused the delivery. Why would I call to put my own package on hold for me to pick up that I did not order or refused to receive. I did not tell UPS to speak on my behalf nor did I authorize a return, they have failed to make any effort to make this right or to reroute this package.

Je
Review №2

Driver left packages that were supposed to be signed for on the porch and said I signed for them but I was at work thankfully they werent stolen lazy driver didnt want to do his job properly

Co
Review №3

Its fantastic when you leave work early to sign for a package because the website is having issues so that you can sit at home for 7 hours just to end up watching the driver go back to the hub and you get a message saying unable to deliver, even though he drove right through my town and most likely right past my house. hardly ever have problems with ups but when i do they screw up big

ca
Review №4

They wont deliver my package cause of road conditions but fedex has delivered every package on time with no problems they could call so I could meet them to pick it up if anything its been a week on the truck now

Ja
Review №5

Now that anazon is using uos my packages go to 141 hill st not 141 mound st. Ive reported this a 3 times their response was new driver every time. Going back to walmart online they use Fed Ex that way i can get my packages.

Ni
Review №6

I recently had a great experience with each employee i spoke with at this location. I was struggling to get a package that needed signed for, so i went to this location after a failed delivery attempt. The lady at the front took me back to the manager or dispatcher, who then called the drive to have him meet me someone to get the package. I wasnt sure how i expected them to help me, but they exceeding any expectations i might have had. Great service, great people to deal with! Also, there was a sign posted on the door that this location (the customer center) will be permanently closing on 8/19.

Ba
Review №7

The customer center is permanently closed as of September 2019. Theres a UPS Store a few blocks away though.

Je
Review №8

I would like to be able to give this ups a better review but thanks to Brian the supervisor and Chris the driver I cant. First Chris lied about my road conditions because he didnt want to do his job. Since I have made a complaint with Brian and now Chris and him refuse to deliver any further packages all because I made a valued complaint. I have text messages from Brian that are unprofessional and threatening

Rh
Review №9

I checked the website earlier today and the hrs are listed as open till 6:30 PM. I drove to the 8th St. UPS and a sign on the door said that they no longer have a customer service dept. I have used this for shipping parcels for as long as I can remember. I was not happy about this one bit. :/

Co
Review №10

Website isnt updated to moble standard, you also need a signature for a 5$ peice of metal. If your not there in time they hold it all the way until the next day. Amazing really makes it easy to get anything done.

Ma
Review №11

Ease of shipping or picking up business packages.

Sc
Review №12

Very helpful staff. Thank you for caring...

Do
Review №13

Because they were supposed to give my husband an interview but his name was not in the system plus the one you was supposed to give him the interview was off that day and no one told my husband.

Ka
Review №14

If you are looking for poor customer service and look to be verbally abused and belittled then this location is where you need to go and contact the manager Brian. Not only did he yell at me as if i was child based on what a night shift worker told me but he bullied me into tears when I left by his nasty comments. Ive never in my life been so disrespected. I will never ship through ups again.

Gr
Review №15

They just delivered a package here friday,and now I have another package and they claim the address is wrong and they cant get in touch with me. They havent called.

Br
Review №16

The worst experience ever. So much hate right now

Ji
Review №17

Great service, focused on getting things done!

Le
Review №18

Very poor costumer service no wonder youre poorly rated.

Ma
Review №19

Good shipping place

cl
Review №20

Great always friendly and helpful!

Za
Review №21

Very helpful

An
Review №22

I called 3 days ago to have a package left at the office, so I could pick it up, because I am not home when they deliver. For some unknown reason, my request was ignored, and the package was left on the truck, and returned to the sender after 3 attempts.

La
Review №23

Great shipping!

AJ
Review №24

I called in twice, because they failed to deliver the package on time. They said they would hold it at the terminal to be picked up between 9-11. Drove there, and the UPS Guy said it was already on the truck. The package is now 2 days late, and still no delivery of it.

Al
Review №25

Small, hard to find business with very inconvenient hours of operation

Ey
Review №26

Great shipping place

De
Review №27

Avoid this place at all cost.

Do
Review №28

Great people here

Br
Review №29

Great customer service

Jo
Review №30

Great service as always

Mr
Review №31

Always friendly

Ja
Review №32

Outstanding service

Ru
Review №33

Service

Information
5 Photos
33 Comments
3.5 Rating
  • Address:241 8th St SW, New Philadelphia, OH 44663, United States
  • Site:https://locations.ups.com/oh/newphiladelphia/customer-center-006872.html
  • Phone:+1 800-742-5877
Categories
  • Shipping and mailing service
  • Mailing service
  • Shipping service
Similar organizations