I had reserved a bounce house slide combo a month in advance. There was never any confermation leading up to the date of the party. The day before my sons birthday party there was no answer when I called to confirm the reservation, so I texted the number on the voicemail. It was then, only 12hrs before the party that they informed me that the unit I reserved was damaged and they could only replace it with a sub par bounce house. Never once did they try to reach out to me before hand, never once did they apologize, I believe had I not texted them, they would have blown me off completely. Luckily another local place came through for me last minute. Terrible customer service, terrible way to run a business. And I cant wait for the reply from the owner under my review, because you were rude and unprofessional in the conversation with me so I wont expect anything less here. Take your business elsewhere, this place isnt worth it!
I would not recommend this company to anyone. Cindy was very hard to get a hold of, sent over the wrong quote multiple times after discussing the changes with her and very disrespectful through the whole process this was all after we gave her a very large order for a christening a few weeks ago. We ended up canceling the order and going with a different company who was able to save me a good amount of money. I dont want to deal with a company who treats their customers with disrespect because they need to make a change to the order. Please think twice before using this company for any rentals!
Great customer Service
Inexpensive and fair treatment