I have been using these guys for over 20 years. Pete, Dianne, and Fran were family. Now Rich is running the business, the professionalism and courtesy still continues.

Nice staff, reasonable price for a part replacement. It`s a small place located in a busy area so it can be hard getting in and out depending on where youre coming from/trying to go, but if youve got a short wait for a fix therere a lot of cafes and shops in walking distance and a park across the street, a quiet library.. all of which are really nice.

Great service and he didnt try to upsell my wife with a bunch of needed but unnecessary repairs considering the age and mileage on the vehicle.

Rich was very patient and professional, he took his time to explain in detail what issues he found with my cars cylinders and explained in terms I understood unlike most other places that rush through explanations with extremely technical terms I dont really understand as Im not car-savvy. Very fairly priced and quick, I will definitely be using his services in the future. Thank you!

Tripps service is the greatest place in the world

Been taking my car there for years, Rich is very friendly and has always taken of our cars at a reasonable price.

Great garage. Rich is awesome. Knows his stuff and wont try to sell you on work you donr need.Highly recommended.

Friendly, reliable, and excellent service. Thorough and honest, helpful and informative; Richie is always there to fully address any concerns and will give you the straight, honest truth about your vehicle along with helpful advice. He gives you all the options and will truly work with you to get your ride up and running. He really cares and it really shows. Would recommend Tripps over any mechanic/shop Ive ever been to or met elsewhere; great work and a truly wonderful individual. Thanks Rich!

Honest people doing honest work. Its hard to find a business you trust sometimes.

I DO NOT recommend! Dan was very pleasant. Rich on the other hand was very rude. He told me he would assess my car and call me back, hours went by and I had to call him. A part was needed for my car which he couldnt find ( I had to call around on my own to find the part which at first I was responsible to pick up). Every interaction with Rich he came across very rude as if I was bothering him because I had questions. I was 2 seconds away from going back to get my car and bring it some where else. He is NOT the only mechanic in the New Haven area. I understand he could have been busy but customer service is just that customer service. Ive used him countless times in the past when I lived here in Connecticut so that is why I went back to him. When people are spending their hard earned money at your establishment it is a good idea to at least PRETEND you want their business. I suggest you go somewhere else and get the same work done with a mechanic who will at least value your business. I WILL NEVER GO BACK! **Service was rendered December 2017**

Trustworthy mechanics. I’ve always worked on my own vehicles but now I’m too busy to do so. I’ve gone to Tripp’s half a dozen times or more since moving to New Haven. — These guys are genuine and will help get you the best deal they can. Wish there were more shops like this still around!

Rich is very helpful and thorough.

Rich is the MAN! We rented a budget truck from Tripp’s when Uhaul screwed us over. Rich was so helpful and patient with us during our 2 hour scramble to try to leave for our move to Miami. These guys know what they’re doing, and they’re good people, too! Thanks again, Rich!

These guys are the real deal -- knowledgeable, friendly, honest, good prices. Ive been going there for over 15 years, am no longer in the area every day, but still drive 40 minutes to take my car to them. Because they are that wonderful.

Really honest mechanic. Nothing too fancy just a reliable solid job.

Good work at a reasonable and honest price.And I reiterate, dude is NOT a scumbag.

Rich is honest, friendly, and explains everything and most importantly will only fix what needs to be fixed; this is the only place my husband and I will bring our vehicles for repair!

Tripps has been taking care of my familys cars for over a decade and thanks to them just two of our cars have over 550,000 miles on them, both still running strong. If you want an honest mechanic in Connecticut, these guys are the place to go. Highest recommendation!

Yet to have actual service but got good phone advice from Rich re our 1992 Lexus SC400 power steering issue. First, he was forthright about not handling transmissions (on Lexus, at least.) Second, rather than the $2100+ replace pump, hoses, everything approach of the local dealer (A-1 Toyota) he indicated theyd have to look for the simplest (i.e. cheapest) fix FIRST, e.g., gaskets & O-rings THEN hoses & fittings THEN pump.Really genuine professional mechanics.

Always reliable and more importantly trustworthy.Will fix whats needed but wont try to rip you off.As a woman having Tripps as my mechanic I never worry.Kim Prodoti

1st when I called for an estimate was told they would get back to me in 15 minutes.... they never did and I had to call the next day2nd my Tuesday appointment was bumped as they were busy finishing up repairs from the previous day... ok understandable3rd they got my car on the lift and said they couldnt complete the job in a day which they thought they could AND couldnt start the repair because they were too busy the following day to finish it.So in conclusion... no follow up. I was bumped twice when I had an appointment for other peoples repair. I understand that things happen but I felt like I was was always the one being pushed back and when I tried to make concessions they did not reciprocate.I will be finding another mechanic. I dont need to be a priority but do need my appointments honored.

I just needed my car fixed no matter the cost. I’m a student, I work and a mother of 4. They wouldn’t even price my stuff over the phone, only for me to come down and he was so Rude to me, as if I wasn’t a paying customer! I waited 2days. Never go there!!

Rich has been servicing my cars for at least 20 years. He is always honest, discussing alternatives, telling me what really needs to be done and what I can postpone or ignore, and looking for ways to avoid expensive repairs.

Rich is the best for budget trucks. Shop no where else.

They are the best and very honest man

Honest Mechanic

Best mechanic Ive ever been to.

Great place

Click & Clack have nothing on Rich & company

Great guys, good service