Ive never needed to use a computer service to fix a problem I was having but decided to try this place to help with what I thought was a virus on my computer. The staff was extremely nice and knowledgeable. As soon as I described what I was seeing, he told me there was a crack in my screen without even looking at it. Then he opened it up and quickly found it and showed. me. I literally had NO IDEA there was a crack since I hadnt ever dropped my computer. The only conclusion I came up with is it had to have happened in my trunk while traveling.I left my computer with them for an hour to see if they can catch the issue happening and they did. When we got back they discussed my options and gave me some great advice on what to do.The pricing was reasonable and I will definitely go back to them anytime Im in town and need my computer looked at again.
Fantastic computer knowledge and service. Great technicians and professionals. In particular, Jeff Cohen has been my go-to expert when it comes to someone who is responsive, honest, and knowledgeable about my home-based computers. Highly recommend!
They are extremely professional and courteous. I brought my laptop to them completely dead, I thought my life was over... 2 days later I had my machine back and running better than when it was new!!!! I would highly recommend them for any of your computer or business needs. the new employee Steven is a testament to Aaccess professionalism.
My computer crashed and they knew exactly what to do and were able to save my most of my files! It was a relief to know that I was in the right place for knowledgeable & trustworthy service.
Great customer service and adequate pricing.. quick turnover between when you drop off your repair n when its finished. definitely recommend.
I do NOT recommend this company for laptop repairs. They are extremely SLOW and UNORGANIZED. I brought my laptop to their store to have the DC jack repaired. I was met by their accountant since all the techs were out in the field. He never bothered to mention that it was a $95 fee to just look at my computer. They tried to charge me that amount but waived the fee since they failed to tell me. It took me multiple phone calls just to get an estimate on the repair price. After two weeks they called to tell me what the cost would be and that my computer would be ready by week 3. I agreed to the price and asked them to proceed with the repairs. Then they called back after 3 weeks to say it would cost even more because they needed to do additional work. At that point, I decided not to use their service since it would be cheaper to buy something new. Based upon our conversations, it seems to me that the tech did not even really check the laptop for the first 3 weeks since the price and repairs changed from what I was originally told. Like I said, SLOW and Unorganized.
Always there to help you get up and running in little time.
The personal attention given to me allowed me to get my laptop back running better then when I bought it. I highly recommend aacess computers and will be utilizing their professional services in the near future.
Dylan and his staff are great. They will give options and not pressure you into buying something you do not need. If you have an older computer that is in need of a little TLC, bring it to AAccess for a diagnosis and clean-up. If it is determined to not be worth fixing, they also sell new and pre-owned computers as well.
Whenever I have a computer problem (which usually happens on a weekend) AAccess gets back to me ASAP. Jeff and Dylan are very knowledgable and pricing is fair.
Dylan, keeps my business up & running. He has continually saved us, time and time again, when technology failed, he got us running. I honestly couldnt run my business without him.