Stayed home all day package said out for delivery. By 7pm. Didnt want to miss it since it was food that couldnt sit outside. Called facility the guy at 735pm said driver was still out delivering and to give him little while longer. That was fine. Until at 850pm then tracking updates that a attempt was made and they will try again tomorrow with a final attempt. I let my daughter ride her bike outside and no attempt was made. Shes been outside playing almost all day and never saw a ups truck.

Great place that seems to listen to policy without a flaw. Helped me as quickly as possible.

I’m still waiting on my package that I order the beginning of this month. I need it for Friday this week. I’m trying to be patient and wait it out, but I have somewhere to be in two days and the outfits I need is the package I’m waiting on.

They lost my package and I had to make a claim. I was not informed about anything until i had to call them for them to tell me they cannot do anything for me. They closed the case without my knowledge and made and agreement with the company about the claim. the tracking information said it was at the New Castle warehouse. someone there either stole it or really was not doing their job. Poor service on their end. Plus nobody ever pick up the phone at that particular site anyways phone just keeps ringing.

Excellent customer service.

Quick and pleasant experience and service

Whoever delivers packages from this location to areas in Kent County, DE was too lazy to leave our package and stated a lie that the package was refused and then later stated the address couldnt be found after delivering Part 2 of the package 2 days later. These folks are super lazy and there is no excuse for not delivering a package to someones home. Now the package is being sent back to California when no one gave them permission to.

I went to pick up a package and for some reason they think its a good idea to only allow pick up from Tuesday to Friday from 5:30pm to 8:00pm. This was beyond inconvenient

Staff here are polite & helpful.

Awesome place that stays open a little later. Didnt know it was there.

Tried calling them 3 different days within the hours listed and outside of hours listed online, no answer or voicemail any of the times. Contacted corporate and they said my matter would be addressed in 3-5 business days. HR staff needs to do way better communicating with customers and potential employees. I was told to complete virtual training but was not sent the email needed and not given a line of contact to HR. So I went in for in person training specified by the staff, and was sent home to do it virtually again and finally was given a line of contact. I still was not sent email needed to complete the training, explained that to HR but was told to follow instructions given. The instructions required the email that was never sent. HR staff was not good at communicating throughout the process, and multiple employees past and present agreed.

They were very helpful and courteous.

Had to pick up a package that was intercepted. Guy that works there is great. Very helpful.

Security needs an attitude adjustment, but facility was spectacular.

I cant give negative stars. Ive called for literally hours each day. No one has answered the phone. Im trying to contact ups corporate so I can get the staff and manager fired. Why have a phone if you refuse to answer or list the wrong number.

You can shipped things, but can not do returns

Theyre working out of temporary trailers. They lost a $4k check that was sent to me overnight priority. I drove the 70 seconds from my house to their location. The customer service trailer is open 3 hours each night. I explained they had a package of mine sitting there the past 3 days. They acknowledged it was there but said it was lost and Id need to call customer service to open an investigation. I was assured their crack investigative team was going to descend on the property and locate my package LOL. Needless to say, I didnt hold my breath and here we are 2 months later with the tracking still reading delayed. I understand there are thousands of packages going through there on a daily basis but be honest, dont tell me your looking for it. Tell me to have the package reissued rather than have me wait months for you to stumble across my lost package. Thankfully I knew better and had a new package sent - through a different carrier.

I would give no star if I could. Working out of a warehouse& unorganized. If you have a 2 day shipping package that should have been delivered 2 wks ago dont go try to pick it up, wasted time! They arent gonna look for it!

I get paid to be here so I really like it. Plus they have awesome rides.

Nice little spot out of the way in New Castle. Plenty of parking and drop off boxes, but they only have one automated machine so if you dont catch them at bussiness hours their can be a bit of a wait

Not open on saturday. They knew the hours where wrong on google but didnt care enough to change them I guess.

On a rainy day...I got a considerate Staff

Great delivery and workers.

Security pointed my way when lost and the girl at package pick-up was very friendly and did a seemed very competent.

This location is only good for people who work 9 to 5 jobs like myself...on a good day Im home by 7 and its nice to know I can run right around the corner and pick up my packages since they are still open. That being said I wish they were open for a few hours on Saturday.

Would be great if someone would answer the phone .. oh wait there isn’t even a phone in the front office 😒

Nice place to pickup packages when working late. Look for signs to direct you to the pickup trailer.

The little trailer for pick up was organized.

State of the art facility!!

Bad location for the customer center, the usual slow service.

Staff was very nice and professional.

Had to go there to pick up my package and they were not very organized.

Unorganized, waste of time trying to pick up my parcel, then told that its still on the truck. called 1800 number and they told me its ready 2 be picked up. people coming in 30 minutes later were served before the first two persons with the invoice to be picked up, after calling in.

Google said they were open? Arrived and they was closed. Need to update times accordingly

Pick up hours are short and dont seem to accommodate pick ups at earlier hours.

Great place to work

Great service

Only open 530p-8p

Clean environment

Easy in and out

Great service!

This has GOT to be the stupidest hrs!

A little hard to find.

Ups

Very good