After my SUV was backed into, Geico arranged for repair at Schaller Body Shop and a rental vehicle from Enterprise. I must admit, I was nervous as this was my first time having to go through this. My SUV looks phenomenal. Everything went very smoothly and I was kept in the loop and updated throughout the entire process. I would recommend both Schaller Auto Body and Enterprise to others if in need of a great shop or rental. I also want to add how personable the ladies at the front desk were. Thank you so much, I am a completely satisfied customer.

Geico made an appointment here for me to fix damage to my two driver-side doors after I got sideswiped on the highway. Geico arranged for a rental car for me, so someone from Enterprise right up the street came to Schaller with the car for me. The ladies at the front desk were pleasant to talk to and explained everything to me clearly.The front door of my damaged car had to be completely replaced, so it took 17 days. I can only assume its because my model of car isnt made any more, even though its only six years old. I did get a message maybe about nine days after I dropped the car off telling me that the car would be ready the next day, but the message was a mistake.When I got the car back, the new door looked just like it was the original part of the car. The scrapes on the rear door and the fender were fixed and painted perfectly. It looked like the car was never in an accident. They even cleaned the inside of the car. They cleaned my floor mats and wiped the dust off of everything. The only thing that I would have like better was a weekly update if a repair is going to take as long as mine did.

I came here to have my car bumper repaired after someone hit it in a parking lot. I went through geico and they recommended this place so I just went with it. Honestly the process was smooth, I made an appointment online, I brought my car and they inspected it, and had a rental there for me within 15 minutes. They sent text updates which were good at first but they ended up saying my car would be ready a certain day and it wasn’t ready until 4 days later. I wasn’t too bothered, I would rather them take their time on the work, but it added a bit of confusion. When I picked up my car, the work looked really good on the bumper and they had installed a new tail light for me. They also cleaned the car inside and out and it looked really great. The tail light they had given me had a bad brake light connection so I had to go back to get a new one, but they didn’t give me a single issue about it and replaced it for free. My only complaint is that one of the receptionists Carol is not always friendly, she gave me noticeable attitude and said that no guys were there to help me when I came back (for the third time since picking up my car) to just have the new tail light put in quickly. Sure enough, the other VERY KIND receptionist told her I was there bc the other one was bad, and then Carol “found” me a person to install it quickly. Overall, good work, smooth process, very nice employees for most part

Great customer service Carol answered all the questions that I had on the repairs. She was very knowledgeable and very nice. Would recommend Schaller for anyone needing repair.

I was involved in an accident midway to my destination and my car was not drivable. Through GEICO AutoRepair XPress, I found Schaller Auto Body. Not being familiar with the area, I relied on reviews and wanted to be sure to post my own and gush about the quality of the repair work, their customer service, and their help through the entire process. First, they went out of their way to try to help me navigate the process with GEICO, and were proactive about getting my car off the tow lot - even more so than GEICO! They were very open and transparent about the repairs process, calling me to review my estimate and communicating clearly and promptly throughout the process. My car was completed on the scheduled release date, and the quality of the work was superb. Most of the front of my KIA Soul was replaced (including hood, grille, and bumper) and both looking at and driving my car, you would never guess it had been in an accident. The color matching was superb, and their inspection process was extremely thorough, ensuring that every detail of my car was repaired. The entire exterior was detailed and my car shined like it was brand new. If youre feeling nervous, as I was two states away while my car was being fixed, know you can trust Schaller!

I brought my Honda Accord 2014 here for a new bumper on 4/16/2021. I was met by Damian, who was extremely nice, polite and knowledgeable. He told me what they were going to do and how the process worked. One week later I came back to pick up my car and I have to say I am very happy that they he and the whole crew did an excellent job. They even provided me with a side fender at no charge. If you need anything done to your car look no further because these guys went above and beyond for me. Please guys go see Noyda, Damian and the whole crew over at Schiller auto body!

Schaller Auto Body is an AWESOME place to get your body work done! Not only did they make the process incredibly easy, had a rental truck waiting for me, and the body work came out BEAUTIFULLY! They even cleaned my truck inside and out! This place is the best! Definitely 5 stars and I would absolutely come here again!

Very helpful place of service. The Customer Service Manager Noyda will literally go above and beyond for you. Couldn’t recommend this body shop more!

Excellent customer service and excellent body work.We were given a completion date and we picked up the car on that day🙂.They contacted our insurance company with any questions WE had, and kept us informed throughout the whole process.When we picked up the car, it looked newer than the day we got the car. There were no signs that anybody had worked on the car, or had even been in it.I will, and, recommend Schaller Auto Body.

I claimed my insurance coverage and they refered this place for my cars body work. As far as services are concerned the job was well done and i couldnt figure out if there were any scratches or dents before. Not sure about the value though. I personally think it was a bit pricey. I wouldnt have chose them if it was out of my pocket but again the work was good and it looked perfect.

Really poor work and sloppy. Not precision job they didOverspray on back light,window molding and some scratches on the chrome molding, from sendingbumper was just repaint not fixed, still have spider crackAnd they claim that need assemble whole site,they just mask it with the masking tapequarter panel was not perfect send and fixed. They didn’t fixed chip from stone they just repaint itThey rounded (shave it )edges above the wheel edge, instead of keeping squareLaquer has some stains spotsI point this issues to the manager he just keep the silence and shrug shoulders

Great body shop. Car was ready ahead of time. People are really nice too.

I cannot give them a high enough rating for Customer Service. My car was in an accident over a year ago (lots of front end damage). When I got it back, it looked brand new. Honestly, I should have given them a review then.Fast forward 15 months later and I call them about an issue that I noticed should have been fixed after the accident - my windshield washer fluid reservoir was leaking. Schaller immediately ordered the part and had me bring in my car the next day to fix the issue free of charge!!!!After replacing the parts, they realized it was a different issue, something that wouldn’t have been impacted by the accident and still fixed my car! I never expected that type of customer service. Thank you Schaller. You have made a customer for life.

Schaller was recommended to me by a friend they are also recommended by All state and gieco insurance. The process was super easy. They were pleasant, professional and kept me apprised of the status/completion date. My car looked beautiful - -like new when I picked it up. The staff are outstanding!!

I came down to visit family in CT and was not going to be there long. I dropped my car off almost mid week and they finished fixing my car up at the end of the week. My car looks fantastic! I highly recommend this Auto Body shop. Very professional and friendly!

Wanted to thank the folks at Schaller Auto Body. The team there was efficient, friendly and did a great job turning my daughters car around. Their service and integration with Enterprise car rental made it easy to have the car repaired while providing alternative transportation. They completed the job ahead of schedule. Schaller is a great full service dealership. Thanks again.

While traveling through New Britain my automobile required repair quickly. Corey Jones expertly diagnosed the problem and directed repair and I was soon safely on my way. Never have I received such prompt, courteous, and expert service. I highly recommend Schaller Auto Body and Corey Jones, the Production Manager!

Not sure how to rate this yet. Car has been there for over a week for accident repair. Ive called them several times for a status, but they havent kept me up to date. Will rate after work is completed.

From start to finish this was a very pleasant experience. The estimate was done quickly and everything was explained to me as to what needed to be done and how much it would cost.When I dropped off my car, the rental company was there within minutes and I didnt need to do a thing. The car was done when they expected it would be finished, and the work was done well.I couldnt be happier with the experience and would recommend Schaller Auto Body to anyone.

Had no problem. They were professional and courteous.

My car was involved in a major accident and the collision repair was carried out by Schaller auto body. The fact that my insurance company has a person sitting in this facility helped me a lot. The car was repaired by the due date given to me and the whole process was smooth. Customer service was good.

I was in a car accident and my insurance company made a next day appointment for me which was great for my schedule. My airbag went off and needed a rental car which my insurance company knew about. They told me I could get my car fixed and a rental car here. I felt reassured and comfortable that this company was close to where I live and could get a rental so quickly. Its horribke to be in a car accident and when you are in the middle of getting repairs its just a nightmare to get it over with. I arrived and it took someone about 8 minutes to notice I was waiting to be helped. I got to the office 30 minutes early of my appointment and the woman up front with short brown hair was really rushed. There were only two other customers but the employees here seemed like they were swamped. I met the associate that would be assisting me quickly and we walked out to my vehicle. As soon as he looked at my car he got visibly angry and exclaimed how the vehicle wasnt drivable and how ridiculous it was that I drove it and didnt have it towed. How no one told him that it wasnt drivable. He told me three to four times this vehicle isnt drivable. As if I couldnt hear him. Then he walked me in his office and said multiple times to the front desk staff that I need a rental because my car isnt drivable. As if it was incontinence for him or more work or something. I had to ask him to calm down and I told him I am aware I need a rental which is why Im here in his shop. I felt l was treated so rudely. Its mortifying to be in a car accident and I have insurance. I should be treated with respect and kindness. I was in a car accident I am a paying customer. The rental car woman was really friendly and helpful. Ill see how the repairs or claim goes but I really wouldnt feel comfortable coming back to this shop after this experience.

I was in a minor fender bender and brought my car to Schaller.Not only did I get very prompt service (my car looks good as new). The day I picked up my car it was completely cleaned inside and out. They gave it a full wash cleaned out all the weather mats etc.I would recommend Schaller to anyone lookin for any auto work needs.Thank You

The staff was caring, friendly, and professional from start to finish . We got a high quality services and will definately refer my friend to this place!!!

I highly recommend Schaller Auto Body! I recently had to have my car repaired due to an accident and wasnt looking forward to the stress of going through the car repair process. I was very surprised by how easy and stress free the entire process was. I went through my Geico insurance and found that Schaller Auto Body was one of their ARX shops. I took my car to Schaller Auto Body where they assisted me right away, they kept my car to assess the damage and start the repairs and I was able to get a rental car all within 30 minutes. They called me the next day to let me know of the estimate and when they would have the work completed by. I had my car back within a few days and all the damage was completely repaired. The car looked brand new and you could never tell there was damage to begin with. I am very happy with the work and how I was treated as a customer. I would recommend everyone use this body shop!

Its an insurance claim place. I went for someone else. Very nice and through.

Got rear ended while sitting at a stop light and ended up having a damaged rear bumper and trunk. When I brought it there I was quoted that it would take about a week and a half to get done. Originally slated to be done on March 21st. I got an email roughly every other day providing followups on the cars progress, as well as calls asking how I wanted to handle certain things along the way. To my surprise today (17th) I received a call saying my car was ready for pickup. Picked it up today was in and out in no more than 15m after doing a quick walk around and going over all the repairs that were done. Was expecting to see a shade difference on my car considering the super thin oem paint Mitsubishi used on evolutions but the paint looks perfect.

Hi all reviewers upon my experiences with schaller auto body this is not all recommended for collision repair work either if your own insurance company suggest, plz choose your own workshop to get your vehicle fixed. Coming to the service here its too bad and the work from here is not up to the mark. This whole process was under Dawn supervison she wasted my quality time and she ended up with silly reasons for the work they did to my brand new vehicle. I will not recommend this place and am totally dissatisfied for what they have promised at the beginning of the process.

Had my car repaired through their in house Geico office. Repairs done were adequately. Unfortunately there is still damage that may have been from the dealership where the vehicle was purchased. Schaler did take the time to explain the potential causes for this additional damage.

I bought a mitsubishi mirage. The internet sales manager is a hottie

Recently bought a used car from them, and they are by far the absolute worst auto dealer Ive ever dealt with in my entire life. If you have any issues with your car during your 60 day warranty you can forget about having them resolving the issue because they are experts at giving you the biggest run-around ever, right up until your warranty expires. My brakes were sticking to my rotors, to the point where I would be in a car wash and the machine wouldnt be able to pull my car through because they would be stuck (safety hazard right?!) and I had to get the car serviced elsewhere and pay out of pocket just for my own safety. I tried approaching them with the bill, but they said they could have done the same exact thing for no charge. My question is, why didnt they do it the first 4 times I brought the car in for this issue and the 1 time I brought it to a real dealership they fixed it? SCHALLER = JUNK. Go somewhere else and save yourself a lot of headache.

I know their are some negative reviews that are not the real deal but I received unbelievable treatment of a previous customer at the Auto Body shop. They fired the guy that I had been in contact with THAT DAY and refused to make good on a repair they botched originally. I had e-mail for proof but it didnt matter. They said if I drive another 70 miles on another day, they could sand the corner of the bumper and put some paint on it. Nothing wrong with it anyway and Bruce should not have agreed to fix it. Unacceptable! I was livid and so upset. They wouldnt even tell me why I couldnt talk to him until I figured out he must have just been fired....he left a few hours earlier. I am now dealing with my insurance company!

The worst place to go! They over charge, tell you its only going to take a day and end up taking a week. Overall rating for the job done was horrible I hope no one has to deal with the same mistake I made.

They are always swamped, taking on more work than they really should, without the proper amount of technicians to do it. I got in an accident near the beginning of July 2016, and now it is almost the end of August 2016 and my car is still in the shop. I call every week and its always some excuse. I got my car repaired here at the recommendation of Geico, as a direct repair shop. DO NOT GO HERE. The on-site Geico adjuster, Vann Nong or whatever his name is, wont respond to your calls and wont keep you updated. They also dont have the amount of technicians they should to run a state of the art repair facility; just google search Schaller Auto Body and they are desperately trying to recruit experienced body repair techs and paint techs here.

Friendly. They dont take a check! They shine up the entire exterior even if working on one part.

Great customer service!!!! They went above and beyond what they needed to do for me.

Good place for quality collision repair.

Good service issues resolved quickly

Had a slight problem with my daughters new civic and they took care of it on the spot.

Reccomend for sure

Idiots!

Good prices