First, I just want to say thank you very much for everything that The Crisis Center of Comal County Staff did for my children and me. When I went there, I had nothing and no idea what to do. All of the staff were very helpful, thoughtful and cared about us very much. I felt safe and protected there. They referred me to lots of resources that assisted me to rebuild our life. The advocates and case manager assisted me to get school, medical, housing, insurance, government assist, legal advice, counseling and much more. I almost gave up on my life but with their assistance, I made it! They helped/assisted and lead us. I was provided with everything essential that my children and I needed. I also would like to say thank you for everyone who donates to the shelter. I did not know there were so many great people who donate what we need. There are many bad reviews in here but those people did not follow the guidelines at the center. This is a community living facility and they let you stay, so of course there is structure. The staff would not be able to help those in need if there were no rules. The rules keep the survivors of abuse from abusing each other. There were not any strict rules that were unreasonable. Just ordinary rules if you are not too lazy. I was there long enough to see many people who did not do what they needed to do or did not even try to do what they could do. Those kind of people complained a lot, did not accomplish anything during their stay and had to leave. When you do your best, the staff help/trust you. They even help and care for you after you leave the shelter. They changed my life. I can’t thank them enough. If you are in crisis and are seeking somewhere to stay away from your abuser, this is the place you can go. Do not be afraid to leave your abuser just call the Crisis Center and explain your situation. They will listen, understand and let you stay there. I will never forget all of experiences my children and me had while we were there. Again, thank you so much.

I came here during one of the hardest times of my life. It takes a special kind of person to work at a facility like this. New Braunfels & its residents are very blessed to have such a facility & caring people. Not only did they lift me up but they lifted me higher than I was before. Thank you for all of your help.Sincerely,Vickie

Your stay is not secure tomorrow they said.It all depends on you how you tray staff and the residents. All staff have an ugly habit of hidding to listen to your conversations, they limit their giving. When they have a large storage of donation and donations that keep coming. They only give you one pajamas, one set of clothing. And dont dare ask for seconds Because they look at you like I ALREADY GAVE YOU! NO THANKS BYE!STOP GIVING SO MUCH THE STAFF AND EMPLOYYES HELP THEMSELVES FIRST

These are the greatest motivational moments for me. Its time for a new beginning. Thank you

I came looking for shelter from my abuser and Case Manager literally did the same thing to me as he did, emotionally. Lied on me and made me explain and prove it was a lie then switched to something else all as a pretext as to why they were exiting me after I just got there. Rules that were not written or reasons that did not have anything to do with actual cause for expulsion...it was more if they liked you or not. I asked for grievance form but never got it, I asked to talk to executive director, as was a part of grievance process, she shoved me off the very people I had the grievance about. Tried calling the folks who are funding the organization but you know you can never reach them of course. I am eternally grateful for the time and space I had away from the physical abuse but they reinforced that petty people in power only serve to cause more harm than good.Let me encourage women, or men, who are seeking help and shelter from abuse to please please put all the negative reviews aside, get to safety and utilize this facility when in need. No, it is not a contradiction from what I previously said...it is my honest opinion that my experience and yours may be completely different. People have a tendency to tell you all the bad when they rate a place but Im telling you its a good place if you fall under the grace of higher ups that like you they will bust their butts to help you. But when you see the negative reviews just understand that those are entirely true I experienced the same so all these family and close ties reviews on here are bogus.UPDATE!!! I have been exited for this post 🏣

The directors, staff and counselors went above and beyond and out of their way to be there for me and my family. I feel that my own family has now expanded as I consider them such. The other residents that were there at the time I was, were also like family to me. CCCC made me feel safe and appreciated as well. Rules were different, but understandable as they provided needed structure. I appreciate all the kind donations that were provided by individuals as well as businesses and the facility workers themselves. The food that was provided gave me the ability to keep up my cooking skills by cooking for the family. The staff are truly a blessing and extremely hard working people, yet they gave each of us the individual attention necessary. Thank you all for taking us in! We wouldnt have survived without you. Much appreciation to my CCCC family!!

All of the ladies on staff are exceptional - the advocacy, trauma counseling, clothing, shoes & diapers for my baby and myself!

They exited me to a 3 day motel stay due to my post. I asked for grievance form throughout my time I had left with them and never received it. I am now talking to the funders and state compliance...will keep you posted and provide names/numbers of contacts to anyone who has had like experience

I’m so thankful to the Crisis Center of Comal County. I lost my insurance and really needed counseling services. The crisis center got me set up with free counseling almost immediately. They aren’t just a shelter! They provide services to the entire community!

DO NOT COME HERE! THEY WILL TURN AGAINST YOU AND CALL CPS ON YOU!

I would NOT recommend working here. At will employer means if you dont agree with director or try to make improvements you will be fired without reason and without board contact information. Evil!

If I could give this place zero stars I would. I stayed at this shelter and I witnessed the managers and the executive director taking things and putting them in their cars. I needed simple items but they told me no. They have an upstairs that people are not allowed to use. It is unfortunate that I came her seeking shelter and comfort when in return I am now in a worse place than before. The “upper management” only cares about themselves and employ their children like the ones reviewing below. It makes me sad they resort to their family giving them 5 star reviews instead of working on themselves and shelter needs.

HORRIBLE place to work. People are very unprofessional, the leadership is non existent and culture is catty and rude. The training they provided was poor and I would say they are very incompetent Boundaries are severely crossed for several reason and one is the taking of donations. I’ve read comments of clients complaining about how the employees steal and take donations and I can say this is 100 percent true as I witnessed this first hand. Whenever I mention CCCC to other professionals in the field they all say its best to stay away as they can never keep their employees and seems true as I have already read several comments on how quickly the staff changes there. I strongly advise to look elsewhere for employment.

Have you ever met someone who lies about everything? Like where every word out of their mouth is just not even kind of true? Well if you are familiar with those types you will fit in great here.

This place is good for temporary stays. I have to give a honest review of this place from my perspective. This place did help me and my family during our stay. But there was drama with some of the others who also stayed here during our stay. As Sean stated make sure you do your chores or you will get exited and dont leave because they will give away your bed if they need it and youre not there. Some of the staff was rude and had a prison guard attitude at times that was not needed. I definitely recommend training on interactions with people in situations like this for the staff because the last thing needed is a bad attitude from a place that is supposed to help and keep you safe. Some of the staff was also helpful and was understanding not all were horrible. I also recommend to the staff make sure to either keep contagious people in the hospital or inform others of a possible illness going on because thats others health being put at risk and thats not cool especially with little children and babies being allowed to stay here also. Keep to yourself and keep moving dont go a day without trying to better yourself and getting out on your own or to another place. Again this is what I saw and experienced Im not gonna lie and say it was all good because it wasnt it had its ups and downs this is not your home so get in and get out never depend on anyone else for your survival and your well-being. When you fall get your ass back up and keep going. Peace and love all. 🙋✌❤

I am so proud to be a part of this amazing resource in my community. It has a family atmosphere and is genuine in its mission to support all those who have been impacted by domestic violence and/or sexual assault.

Its great place to hide. Not a great place for serenity. Kids, kids & more kids. Happy Holidays, Kiddos. Moms stay....Grandmoms get to leave!

Still working with them

Wonderful place helping others get ahead

Very helpful

Great place to work. Wonderful provider of resources along the 35 corridor.

Helped so much

Amazing, compassionate team now. They put the clients needs first and wont stand for employees not doing their job helping said clients.

My two young sons and I have stayed in the shelter 2 times. The woman that work there are wonderful and care about the families. I know its hard when people end up here is because of horrible circumstances. Its hard to be around people you dont know and work to keep the home part of the shelter going. People go there broken hearted angry and feeling hopeless. The afternoon and night staff are wonderful. They always were sweet to my sons Ash and Gage. They made sure my son had a jacket for school and supplies and clothes. And every one wanted to hold my youngest which helped me out a lot. Thank you ladies I hope all of you all are doing well. And thank you for everything yall did for me while I was there.

Great place for clients but not a good place to work. If youre seeking employment look elsewhere.

Got glasses

Horrible place. I stayed her 5 years ago and the employees were helpful. I stayed here again in December and the place has horribly changed. Employees take donations and director is bad news. Some women with children had cps taking their kids. Go to San Marcos or Sequin...not here!

They thew me and my two children out on the street with no notice bc I was meeting with board members and Matthew Hoyt from New Braunfels city council to file complaints for the phlethora of injustices going on and expose the fact they had no grievance procedure! This place is for profit and doesnt care about the women or children its supposed to be helping.Ill post exact details soon.

Great staff committed to caring for and helping everyone who comes through their doors. They foster a very loving community.

I recently had to stay at this shelter and was disgraced when I sat and watched the staff go thru the donations for the battered women picking and choosing what they wanted to take home for themselves. Even though I found a job within the first 5 days I was there, they made me leave after 7 saying I wasnt making any progress. Mind you, I managed to get said job while I my car was broken down! The day after I got a job, they decided to no longer offer childcare on the site!! What more do they want from people!!

Shelter leadership is embezzling money for personal use! Dont give this place any money

This place was very helpful but make sure you do your chores and are looking for another place to stay!

The most despicable disgusting rude Director, Her Assistant & most of the staff, Yes director takes donation s for herself, the items never get to clients.I was bullied harassed by a room mate client, staff did nothing. The psycho then escalated to physical assault on me. Im being treated by a Dr. Director kicked me out to street homeless in my car. DEC 11 Im 60 with disabilities and new injury by their clients assault. Board member Chair person could care less.THEY NEED INVESTIGATED. NEED A NEW DIRECTOR AND MGR.Place is dirty, unsanitary just despicable. Domestic violence crisis center that abuses clients and allows assaults on others.

I do not recommend this shelter to anyone..the staff needs to be fired and re hire DECENT CARING individuals who actually love their job..not keeping the bullys that work here..this is by far the worst shelter Ive ever been to.😠😠😠

Beautiful facility. These women are going great work!

The crisis center saved my life!i cant agree with the negative reviews on this webpage at all!the staff is unerstanding very respectfull and friendly they helped me with everything and every resource they could!i am greatfull that I ha the chance to meet each and every one of them! I hope a lot more women will have the courage to leave the abusive situation and get to know the crisis center and the staff! Thank you for everything that you guys did for me!i forever will be thankfull.

Amazing staff and culture. Clean, comfortable and accepting.

Gave away a battered womans bed, when she had to go to the hospital!Wow! Way to protect and helpShame on you...expect a suit against you!

Good people here.

Great organization. The only family violence shelter in town.

They do great things here

Great place to volunteer

Better off for sure

Excellant caring staff

Fantastic help for woman and children

Great community resource

Great compassionate staff

Kick you to the streets without reason

This place sucks bedbugs staff rude nasty nasty nasty

Safe haven

Wonderful place

Help the center with donations.Do not donate useless things, donate things in good use, such as clothes, shoes, etc.