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Evergreen Exteriors
34875 23 Mile Rd, New Baltimore, MI 48047, United States
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Evergreen Exteriors

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Ka
Review №1

Last season they left my back gate open and our dog got out. The owner apologized and said he would send us something for the inconvenience. Never got anything, but whatever. We have a pool and a trampoline. They always moved the cord for the filter and also moved the trampoline.I paid again for their services for this season and am already thinking about not renewing after this month. They have cut the lawn 3 times. The grass is still long after its cut, they did not move the trampoline and I am afraid that they will not take care of the cord for the pool filter once its up and running. Oh, and today, this is the best part, they left my gate WIDE OPEN again...Luckily my husband noticed before he let the dog out, but seriously?!?! We have a fenced in yard for a reason...you leaving it open gives people a wide open view of my backyard AND your irresponsibility could lead to my dog getting out AGAIN.I will be calling them in the morning to complain, but I do not think I will continue using this company.

St
Review №2

They are very professional and do a great job. I am glad I switched - they take care of all the spots my last service missed.

Jo
Review №3

Probably one of the best customer service providers I have ever met. Everytime I had a concern last year (I am pretty uptight as far as work being completed when I am paying for it) I was responded to quickly and received very acceptable accommodations to make the situation right. Signed up again this year.

Je
Review №4

I needed my lawn taken care of. Time, family, medical situations put me behind.I called Evergreen and they were there were at my house in a couple days. They took care of everything I needed. Great service.

Ka
Review №5

This is the worst possible company!!! I would NEVER recommend them to anyone! My first impression: had them set up to cut my grass and they never showed up. I couldnt get a hold of anyone to discuss this for almost 2 weeks! I spoke with someone who sorted things out, and decided to give them another chance. Second strike: the company showed up to cut the lawn one day and only weed wacked the front lawn because the grass was so dry from lack of rain. They charged me for a full week of service. I called them after seeing this on my bill and they said they would correct this. About 3 weeks went by and we got the new corrected statement. I got a call the very next day saying that they were going to send me to collections for not paying. I explained that the bill just came in the mail yesterday, and the statement saud 7/27/16 (5 days ago). I also explained that they had overcharged for the bill and I had to wait for the statement. He said the services were done a few weeks ago, so I should have paid...even though I had to wait for the new statement because I can no longer pay online as I am not an active costumer. He gave me a very hard time when I did nothing wrong-just waited for my statement (that has the date of 5 days previous and doesnt say I have any outstanding balance or late fees!) TERRIBLE costumer service, and apparently TERRIBLE knowledge of their own business transactions!!!! I wish I could give them ZERO stars!!!

To
Review №6

How can I give less that 1 star. We called asking for lawncare services and 2 weeks later a call back. Then 1 week for a first time cur. Plus looking for a huge tree trimming opportunity around our home which we were told after a walk thru that the owner would be stopping by to give me a final quote. 2 weeks have passed and not a single call or visit. I can say we have a lot of tree trimming $ opportunity and they are not wanting to do a simple customer service 101 thing by staying in touch with the customer. Just to add that I have contacted another tree trimming company to provide me a quote and Im now looking to have them include my lawncare. We have a $500,000 home and Im suprised they would not have taken the opportunity to market us as a reference for other future customers. Such a shame.

Br
Review №7

Consistency is key. They were always there when they said theyd be and did the same great job every time.

Ka
Review №8

They provide great lawn service...however, BEWARE!!! This is the third time theyve cut our lawn, but they left our back gate open and our dog ESCAPED! So, if you use their services, PLEASE make sure all your gates and doors are closed BEFORE letting your pet out...Everything was perfect the first two times, so we didnt even think about double checking.,..jikl;um,yu78Other than this, the service has been great and our lawn looks nice. We have a pool, trampoline and playscape and they maneuver around it just fine, they even move the trampoline to mow under it!

Gr
Review №9

They have been taking care of my lawn for almost 10 years! It just keeps look great every year...

da
Review №10

Love the customer center on web to pay bills etc

Ke
Review №11

Great service lawn has never looked better. Used other guys before and never had the results they have made happen.

Me
Review №12

They start mowing grass at 7am I dont know about anyone else but I think thats rude. I think 8-9am is an appropriate start time.They do not practice good safety techniques or common courtesy. I just got sprayed with wet cut grass flying out of the lawnmower while walking on the pavement leading directly into my home from my driveway. He should have stopped mowing so close to the walkway when he saw me walking on it. I called the company and asked to talk to a manager and was not given that opportunity or even a managers name by the rude bimbo that answered the phone. Im a trauma nurse and have seen horrible accidents and dismemberments from lawnmowers. When I said the lack of safety could really hurt someone and could be a liability the girl who answered the phone stated I have no right to threaten Her. So not only am I writing this negative review, Im also filing a complaint with my Condominium Association, and Im filing a police report the next time a mower from this company mows within inches of me while Im in the process of entering my home.DO NOT USE THIS COMPANY!

He
Review №13

They were excellent, they showed up on time and very very nice, They made my lawn look new again, after I messed it up. I highly recommend them

Ki
Review №14

Pleasure doing business with them!!!

Information
4 Photos
14 Comments
3.4 Rating
  • Address:34875 23 Mile Rd, New Baltimore, MI 48047, United States
  • Site:https://evergreen-exteriors.net/
  • Phone:+1 586-948-1525
Categories
  • Lawn care service
  • Landscape designer
  • Landscape lighting designer
  • Landscaper
  • Mulch supplier
  • Snow removal service
  • Tree service
Working hours
  • Monday:8:30am–5pm
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8:30am–5pm
  • Sunday:8:30am–5pm
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