I have been coming to this place for a while today took the cake. I was waiting for 45 five minutes for them to tell me to come back Monday . They are very rude people not friendly I advise everyone to take your business somewhere else. This is not a good place . We are giving them to much money for there customer service to be so poor. I hope other customers do not experience what I have. I will never support this business again

So I️ come here ALLLLLL THE TIME! I️ was truly disappointed today. I️ came in at 10:00 am SHARP, which is 30 minutes after they open. I️ tell them I️ need a full set, and they say the wait time is OVER TWO HOURS?!?! HOWWWW??? You opened 30 minutes ago! There was a lady getting a pedicure and a staff member walking around. So why is there a wait time??? Literally drove 30 minutes out of the way for nothing.

Clean place. Everything was sanitized and mask used. Friendly. Great pedicure procedure

Amazing service worth the wait thanks so much!

Its OK in here.The atmosphere is nice. The staff is friendly - tho I will admit out of all the 10+ times I have been here since December of 2017 I have NEVER ONCE been offered wine or water... today I over heard one of the guys ask this lady if she wanted water or wine. Thats the first raised eyebrow.The second came from when I told the male nail tech guy I wanted Pink & White SNS (dip) I showed him a picture of what I wanted and was expecting - OH BOY DID I NOT ONLY NOT GET WHAT I THOUGHT I WAS GONNA GET but was waiting for well over 2hours for it, granted it was a busy Friday so I can over see that. I got this half ass crooked white line with dip powder and a pale pink... so utterly disappointed! And the price tag for it was $50 that I would pay any given day IF I HAD BEEN SATISFIED AND HAPPY with my end result but I was SO NOT. I am cringing looking at my nails right now! Not sure if I will ever go back. On other occasions they have cut my cuticle by accident but thought Id mention it since I am knocking them at this minute. See the BIG difference for yourselves...

If you are looking for a fancy place, this is not it.

First time here and loved it!. Me,my daughter and her friend all got our nails done and they were quick,clean and efficient. Will be going back! Also they had more varieties of color, gel,powder, etc.

Staff was extremely nice. Im very indecisive and they were so patient with me! My pedicure felt awesome. The color selection for the dip was okay but it turned out super cute. The pictures arent too good ( sorry the lighting isnt too cute ).

My old nail salon went out of business, so glad I found The Nail Spa, 2 doors down from Sprint. Love the place. Gloria is the best. My legs & feet felt so good after she was done. Gloria is good but not the older ladies.

I love going here! Repeat customer and i havent had a bad experience

Best pedi of my life.

They have Great service. They are have your nails 💅 and feet looking beautiful before you leave.

I got a full set with designs and rhinestones and paid $65. I come back for a fill in with 3 repairs, no designs and paid $70. Why on earth is a nail repair $10 PER NAIL? That’s excessive. Will never return!

Stop by today its been awhile since I would come here Gloria use to my nails she is awesome. Today Steve did my fill in Helen did my polish. Winnie did my polish on toes. Great friendly staff always great service. Posted

I have been a client since they opened. Helen is super friendly and professional. With their being closed during COVID-19, I eventually had to go to another salon in Smyrna because my nails were horrible. This salon was very good but I couldn’t wait to get back to my home salon. Providing a recommendation is so easyj.

Always does a Lovely Job! From eye brows to toes!!! Just fabulous!!

And this is suppose to be gel and I only had them a week starting today .

The staff was friendly and my nails look amazing! I recommend the dip nails. This was my first time getting them and they look great!Update: 10/5/2020Christine did it again! This salon is my all time favorite. Even after 2 years my nails look great and I am very happy with the service and my set! Will continue to go back.

Ive been going to this nail salon for quite sometimes, I have realized they are so discriminating. I have never questioned them why someone can come 30 min after me and be attended first, but today I had enough of their discrimination. When I did, the lady who eventually did my nails was so rude and showed me attitude the entire time, to an extent she didnt even pay attention to how I wanted my nails done. One thing you should understand, your service is not free, I paid for for it and I expect to get what I paid for.Its about time I look for another nail spa where they appreciate every client.

The nail spa staff came through for ya girl!!!! The man took me at the last minute and did an amazing job on my nails 😍 he could have told me no but was willing to stay late and fix my nails. I got a fill in and one nail needed to be completely replaced! The salon is super cute too. I would definitely recommend it.

Owner is like my family so nice

Ive been going to this nail salon for over 6 months and its the best Ive ever been to. Everyone is courteous. They actually interact with you instead of talking to each other or not talking at all. Of course, my nails always look great when I leave.P.S. Team Rosa

I love this place! I have went to 3 other places in Antioch and the nail spa is great! Friendly,funny, professional and great long lasting nails. Helen rocks!!!

Customer service?....none!!.Barely talk to patrons...ONLY to one another and ONLY in their tongue...the entire time. No smiles at all. I will take my respectfully earned cash somewhere else.😤

Customer service is terrible! Also need upgrade on polish. Wish they would have made you feel more welcomed to be there.

I dont mind waiting long for service but please dont tell me that its going to be 20 mins and there are 2 people ahead of me. My 20 mins turned into 1.5 hours. I would have come back when it was more convenient. You did not need to try and keep me with an unrealistic time frame.

I will not go anywhere else unless I have too but that is hardly ever!!! THE BEST SERVICE BY FAR!!! And they know what I like also!!!!

They were not very friendly to me at all... I’m only giving 4 stars bc the main guy did such a great job on my nails and the price was good... however, I had to soak my nails off and keep my hands in the acetone for over 25 minutes... it was starting to burn my hands and “Rose” screamed at me to put my hands back in.. she wasn’t even the one who was helping me, she just happened to walk by when I was trying to keep my hands from burning. Another customer came in and requested her and had said that someone she knows said that “rose” was so great and to come see her.. Rose didn’t even acknowledge her conversation for at least 3 to 5 mins... she just nodded her head and changed the subject ... RUDE!! I was super disappointed with the customer service to myself and the customers around me. Rose will never do my nails based off her reaction on a referral.. show some appreciation!

I got my nails done here for my prom. I came at 10 am and there were only two people being taken care of at the time. For some reason, I ended up waiting an hour while they took every customer that came after me. I finally get a chair and the lady doing my nails puts the acrylic on my hands and rushes me to the pedicure station. I was not offered a drink even though the girl right next to me was. I showed her the picture of what I want and she rushes through the pedicure. She hustles me back to her station and files my nails a bit and tells me to go wash my hands. When I come back from washing my hands, theres another girl in my seat. No big deal I just sit in another chair. The lady comes back to me and destroys my designs. By the time I got out of there, it was 2 pm. My nails didnt even last a week and there was acrylic attached to the bottom of my thumbnail that kept stabbing me.

This is my second time here and it was great. The first time was just a normal visit but I didnt expect fireworks on a Saturday morning when shops are usually crowded. This time I received another sea salt pedicure with the lavender scrub. The massage from my technician and the chair were just what I needed on my day off. There was a bit of a wait but it wasnt too bad. My only complaint is the young lady who walked in complaining and then decided to have a loud phone conversation regarding everything from her job to her pets menstrual cycle. Luckily I had my headphones. Not only is this a place of business but its also a place of relaxation for many. People should try to be more considerate and respectful.

I stopped in today, like I have done before when I don’t have time to make it to my regular salon. Well I guess I shouldn’t have given them a second chance and expected more because my nails are awful! I’m extremely disappointed and if anyone ever ask...I’ll tell them to never go there! Not even as a last result! Go to Walmart!

Gloria did an awesome job on my nails and she was very personable! Even made sure I was conformable and asked me if I would like something to drink! Great customer service!

So sanitary and all the staff was very friendly and engaging. I knew when they lined the bowl, cleanliness and sanitation was a priority. Kristina was gentle but gives a great foot massage. Love it. I will be back.

I got my eyebrows done and it left me with a burn mark right between my eyes! Asked the nail tech to make my nails thicker and she refused. Got a pedicure and the 1st tech sat down and was told to get up and help someone who just walked in the door. The new tech sat down only to go to deep in my nail bed and left my big toe hurting! Not to mention, THEY ARE expensive!!!

I love this salon. It is clean and very professional. My favorites are Andrew and Kristina but everyone is excellent. Nice music and pleasant atmosphere. Welcome to Antioch.

I love this place Helen & Rosie are so sweet to me. I like to have a glass of wine there and its very relaxing & I love the urban music they play. The best nail shop in the Antioch area.

This is the only nail shop Ive been to where Im comfortable with anyone doing my nails. SNS is highly recommended. Andrew spoils me. Christina is a sweet heart. Solo is very artistic. Anna is amazing. Pops (Tom) cares about all the clients. Keno has great convos especially about food ventures . Their service is great and have a nice relaxed atmosphere to where you never want to leave. Very professional and cautious with my allergy condition.Sincerely,Andrews Happy Favorite Client

Over charged pricing too high

Service is ok.Nothing special. Employers here talks a lot with their native language- Im not impress with this kind of service. They should limit talking their own language but instead talk English so that everyone can understand. Looks like employers here have their own world.

I really use to love coming here but Now the service is very horrible its all about money not customer service and there very Rude

My first time there it was very nice! Kristina did my pedi and I was so relaxed after. She did a Fantastic job! I will definitely come back.Thanks..

I absolutely love place. This was my daughter and I first time going to a nail shop in Nashville since we recently relocated. I was a bit skeptical because Im very picky about who does my nails. I must say that they took their time and did everything right. I love Andrew and Christina. They treated my daughter and I like royalty. We will definitely be coming back.

Steve did my nails he has a great sense of humor and very detailed with his work the only problem Im having is that my thumb nail on my left hand is hurting a little bit and now its swollen and Im leaving on a road trip and theyre closed.

I have been going here since they opened. All the staff are professional and fun and all exceed at what they do. Kristina and Andrew gives great foot massages, plus Anna and Tom are the best for Acrylic!!!!

The nail spa is so nice and clean! The people are really cool and kind! Andrew is my favorite, I request him every time I go! I recommend him !

I waited two hours for a pedicure on a Thursday when it wasn’t busy at all. I even had a young lady who was behind me have her feet serviced before me. I will never come back to this place again.

I came in to get SNS nails done. The workers were so rude they were not welcoming and they didn’t speak to me or look at me the whole time. The woman was very rough with my nails and talked on her cell phone while she checked me out and even worked on my nails. I will not be coming back here. They rolled their eyes at me many times and didn’t seem to even care about customer service. I would not recommend coming here I would’ve rather done my nails myself I even told them I was going to write a review and they didn’t seem to care. Disappointing.

Always have good service, nails look great

They do nails very good but my favorite nail Tech is Rose she is the bomb....

Great prices wonderful services. Really enjoyed the pedicure I got. They did a great job.

I have no choice but to give them a star because they do not deserve it when they finished my nails, they increased the price of what they told me when I entered and my nails did not last me a week, the worst place I visited not lose their money in this place

This is one of the best nail salons in Antioch!! Andrew did an amazing job on my pedicure so good that the bottom of my feet feel like a babys bottom lol. Anna did an incredible job on my full set as well... Im so in love with the nail spa on murfreesboro rd

Great place in nice people but dont know to how handle the pressure when busy on Friday in Saturdays or talk to customers when overwhelmed

I need one of those chairs! Butt massage ftw. The staff was super sweet and the wine was really good. Even though it was about closing time, she took her time and did it well!

Very rude staff!!!! Poor customer service. I went to get mani/pedi on Friday 5/11 when I got home I noticed my polish was two different colors although the gel said it was the same. I came the next morning Saturday 5/12 to tell them and to change the polish they argued it was the same. The customers agreed with me and told them it’s not the same. They agreed to change it, but expected me to wait. I told them I waited yesterday but they were rude and said I shouldn’t have left yesterday. Do not go to this nail place. It’s sad they are no good nail places in Antioch!!!’

I have been coming here for years. I love the work that they do. Friendly staff and I never feel rushed.

They were polite and hana did my fill. She was excellent!!!!

Ive been here a few times, trying to give them the benefit of a doubt, but Im tired of sitting over an hour and half plus because they are over looking me for other customers. The quality of work is hit and miss. The main lady doesnt have a sense of respecting someone time. I wouldnt recommend this place to anyone who values their money & time. Example....I arrived at 4:51p. It was 6:35p and I was still waiting. Try it for yourself, but I wont be back!!!!

Bad customer service, they quote one price then charge another. I called and asked for the price on acrylic and they said $25. I get my nails done & they said its $30, because they’re “long” when I asked for them short.

Got my nails done at another place they messed them up so found nails spa and and the lovely lady was able to fix my nails and do a great job.

This place charged me $17 to paint my feet(French tips). The pedicures are $25. I wasn’t offered a beverage or anything. I wasn’t in the chair for 7 minutes. I feel robbed! Next time I’ll ask the price.

Love getting my toes done here. The staff is super sweet and it is such a relaxing environment.

They always make my nails look better than anybody else ever has!

I love this shop! Everyone is really nice and do great work!

POOR SERVICE.!!!! I REQUESTED MY TOE NAILS SHORT. THE OLDER GENTLEMAN REFUSED TO CUT THEM FOR MY PLEASING. SO I LEFTED.

The service is great. Ive been going there since day 1. Love it!

Love this place. They do a great Mani/Pedi!

Im not sure if it was discrimination or not but I arrived at 9:28 am and went inside. There was a caucasian lady sitting down getting a pedicure.. 7 other women walked in behind me I guess because it was just opening. But they inquired about pedicures and mani, I myself was receiving a pedicure. It was 9:30am the lady told me it would be 10:30 before the people came who does pedicures.. I looked around as 1 lady was going to sit in the chair for a pedicure and 1 was already receiving 1..My question is was the lady receiving surgery in the chair or was that a pedicure if so why was I asked to wait until the rest of the crew to arrive... I came in before the 7 ladies... Never coming back 2 customers lost because my friend wont be back either A WEEKLY CUSTOMER...SMH

Not to keen on the music but I love this place ...everyone treats you great!!!

Nice job on my fill-in! Service was pretty fast on last Monday.

ANDREW IS AWESOME,EVERYONE IS SO NICE AND PROFESSIONAL. COMPLIMENTARY DRINKS FOR EVERYONE INCLUDING WINE

Im so upset that the ppl who use to own this nail salon are gone and its now being ran by the most rude unfriendly no customer service what so ever type of ppl! They never greet you when you come in they dont asked if you want something to drink the wait is always ridiculous and they over charging ppl. Never again smh

Christina is the best! @ the 2500 Murfreesboro Pike #104, Nashville, TN 37217 location.

Ask for Rose...she is the best!!

Very Rude. Took 2ppl Before Me Who Walked In 20mins After Me. Because Im An Ex- Employee Client. I Spent Alot Of Money At This Place and Too Be Mistreated Was Sad😕😕😢

Do not go here..they do your nails wrong then when u ask them to redo them they get pissy... Hateful

The worst experience ever!! I wouldnt recommend the nail shop to anyone. I got the SNS Nails done on 6/27/17 and they started chipping and breaking on 7/1. All those that know about SNS nails they should last 2 weeks not 4 days. I went to the salon to have fixed and they closed early for the 4th holiday weekend. I called apoke with Helen amd was advised to take pics come back the following Wednesday 7/5/2017 when they opened again. I did as advised and when I got to the salon Helen wasnt there and no one in the shop had any idea what was going or of any assistance to resolving the problem. They told me to come back when Helen was there tomorrow. I spent 40.00 on SNS nails to last 4 days. Stay away from this place the will rob you and then act like they dont understand the problem and dont speak English. I will never go back and never recommend the place.

Its a good place!! I just moved here and I think Ill make it my nail place!

I give it a 2 star cause the price changes everytime I go in there. I get the same thing $35 sea salt pedi and $40 dip. Well I wasnt aware that the french dip was $15 more so instead of 40 I paid $55 . Grand total of $90. I give Tony a 5 star for the pedi but I will not be returning. The place hasnt been the same since Andrew and Kristina left.

Make sure to ask for Andrew if youre getting a pedicure hes super nice and for your acrylics ask for Solo! Theyre bomb :)

If you want to feel spoiled do not go to the nail Spa customer service is terrible when my nails went up the price put the acrylic on top of the cuticle first and last time I visited this place and I do not recommend it to anyone.

Andrew and Kristina are hilarious. Did a great job on our nails.

I just left this shop and the man was so rude. This is my 3rd time going to this shop and Ive been looking for a while. I started getting the dip bc they say it doesnt chip. Well it does. The 1st time a lady done them and they lasted and I was pleased. So when it was time to get them done again a older mad done them. Well they broke. I went in to get them fixed the same man sat in front of me wanting to do my. So I told him I would wait on the lady to do my nails bc he done them the last time and they broke. Well the lady gets done and tells me to sit on the chair and asked me what happened. So I began to tell hey that Ive had my nails done less than a week and 2 have chipped and one brok down to the skin and it really hurts. The older man come out wanting to argue. I tell him I was explaining to her about my nails that you messed up...so I asked him why are you talking to me. He tells me after I get my nails done I do t have to come back....wait a minute you mess my nails up and youre mad....I spend my money elsewhere. Thanks but no thanks.....

Love the service and the skills are on point!

This place is so weired I go there no one is at the check on counter to help I stand for 15 mins no one shows up When I go ask they say they close at 5 I go back at 5 they closed and leave me there standing even though they are inside and they see me !!!!!!!!! Horrible worst place Ive ever dealt with

Very disappointed at this place, I parked my car at 6:30 and walked to the door, infront of me was another lady as soon as she walked in they saw me coming and locked the door.. the door sign says they close at 7:00pm WILL NOT BE BACK TO THIS LOCATION!

I would never go back to this place. I asked for ombré nails in this is my results!!!! My gel polish chipped after 1 week of getting my nails done the nail tech rushed the entire time all of my nails are uneven DO NOT GO HERE! Waste of money

Cant make apps 😐 Im always told to come back 😐

Yess!Great place

Great Shoppe LOVE powdered gel

They were watching tv and walking around while i waited for them to do my nails. Then this tech has the nerve to just pit acrylic over a broken nail instead of fixing it. Never again. 😒

Pedicure too expensive. You get half of a pedicure.

Professional, courteous, and pleasant environment.

Kristina! You are awesome! Thank you!

Good quality work.

Top Notch Quality Work

They dont sanitize the equipment, they only rinse it and put it in a sealed envelope to make it look like its been sanitized. They also dont wash the wine glasses they use! I saw it myself. Disgusting!

Awesome! See. Kim shes GREAT!!!!!

Extremely long wait times, had to wait an hour for any service

Great