I was told to call any day during time they are open till 4:30 for intake for my son. My son has school. School doesn’t let out till 3:30 and he doesn’t get home till 4pm. The operator that picked up said all were busy on phone and instead of asking me to hold or that they would call me back when they are available today .. She just said ok and hung up on me. Then they wonder why kids don’t get the help they need when they don’t even know good customer service and how to talk to people.

I’ve been going to MHC for many years now. The case managers for the most part are awful. I’d warn anyone not to use them for their rep payee, good luck getting them to even pick up their phone. They’re unprofessional and argumentative about everything in the rep payee department. Getting anything accomplished with them is like trying to pull teeth out of a Lions mouth. They always have an excuse for not getting things done and the entire MHC program is full of a extremely high turnover rate with half rate knowledge in the mental health field. Good luck if you go to MHC, you’ll be sadly disappointed.

While Im sure there are probably great things that go on here from time to time, if your expectations are this will be a professionally run facility you may be extremely disappointed.After checking in the individual we were assisting, we were told that while we could call at anytime there were no provisions for visitation. That should have been a huge red flagLater that day, we were told our patient would be transferred to another inpatient facility because he requested a private room. That sounded like a reasonable request that the facility could not fill. After a couple of hours we were told they were just waiting on transportation which would be soon. We offered to transport the patient ourselves since he had came there voluntarily but were told that was not possible as he had not been seen by a physician yet and released.We called back a few times until early evening when we were told he would be transported by the night transportation team. When I asked about a time frame, etc., I was told that just wasnt possible with Nashville traffic. I pressed further as our expectations this would have already occurred and even the busiest of transportation services have some type of schedule. I was rudely more or less told too bad...its just the way it is. I asked to speak to a supervisor.The supervisor, Michael, sounded like anything but. Based on his flippant responses and mannerisms I was pretty sure he was just a colleague or someone pretending to be a supervisor. When I asked if the transfer would occur anytime between then and midnight he told me it would be between 7 and 10 pm. Michael also made a snide remark about the private room request, stating Just wait until he gets to the hospital...he sure wont get a private room there. As of 11:30 pm no transport was done and our patient had not seen a doctor.As of the next day, no transfer had occurred and no doctor seen. He was eventually transported around lunchtime.If you have very low expectations, this place may suit your needs. Otherwise, I would suggest going directly to a professionally run medical facility.

I feel comfortable talking to the staff and I really appreciate the help they provide. God bless

I loved this place. Great experience. No judging area .they are very organized and very attentive and available 24 hours. I really appreciated them tending to me. I felt safe,ccomfortable, the environment was safe and the rooms were clean.Jeff and Robert are both amazing,smart, attentive, detail oriented,very careful with patients. I was one of them.Miss Kandy is an advocate and REALLLLLY freaking awesome, she helped me with a good selection and choice of words. She helped me get through my miscarriage loss I had. Her choice of words and love of affirmation helped me a whole lot.These 3 people Jeff, Robert,and Kandy. They all need a raise. I loved them all. They made a huge impact on my life.

Whomever answer the the phones really needs some proper etiquette training. Being dismissive and disinterested in helping a *NEW* intake get something set up and to check on their referral because there had been no response to the doctors office nor the patient and the doctor specifically asked the patient to call in is a surefire way to lose a patient. Well? Im disinterested in trusting my mental health care in people that cant even simply handle a phone call in an appropriate manner. Remember - it all starts with customer service. You are the forefront of the business behind you. Act like it.

They try hard to listen, care, and help deal with our families needs. I just wish the case managers didnt switch out so much! You get acquainted and comfortable with one and they leave.

TBH this place isn’t bad. I been to worse facilities. This place actually shows that they care unlike the other places just show that they are there for the money. This place is helpful enough for me. Everybody just has their own opinions. If I ever need to go get more help I would totally come here because the other places are HORRIBLE!! Thank you MHC for helping. I would come back if I ever needed more help.

I was an employee for them for about 3 weeks. I wouldve given no stars if that was an option. I experienced harassment and bullying by a co worker from the day I started working there. When I finally reported it to my supervisor, he brushed it off, and the harassment continued. When I conveyed my disappointment to him about the situation, he said you need to take care of yourself and saw my complaint as more of a problem then a violation of office conduct, which is what it was. His response was insulting. and then he said that I was being let go. His name is Michael Lasser. Instead of resolving the issue and putting an end to it, he let it happen. Im not sure if either of them still work there but they have no place working in mental health care. His condescending and deameaning behavior as a supervisor was abhorrent and egregious. The fact that he calls himself a therapist is despicable and I highly discourage anyone from working there or associating with this business.

This place does NOT care about people with mental health issues... not one bit. Ive never went through so much stress in my life just to get my medicine. I am in full blown withdrawal, and its THEIR fault. I am always prescribed a 3 month supply of medicine, and last time I went in, they only prescribed me a one month supply. I had to call when I ran low and go through many calls and leaving several messages, to finally get them to call in the second month supply, they only gave me 30 day supply though, when they should have fixed this when I called them and given me the 60 day supply. So yet again, I had to call, this time no one is giving me the time of day, Ive left voicemails and called the pharmacy repeatedly, no one cares to help me. This is their fault. Ive been going here since I was 19 and Im 30 years old now, problems like these started to happen last year. This whole time Ive been a patient here, I am ALWAYS given a 3 month supply of medicine... but not this time for some odd reason. I cant afford to drive 30 minutes there and back from my house all the time. Ive went up there twice and no one wants to help me, they act like I have done something wrong. So yesterday as Im in full withdraw from not having my SSRIs for 6 days, I went next door to the Crisis unit and tried to explain what was going on. They took me back to see a nurse, she took my vitals and said nothing was wrong with me, then LIED TO MY FACE saying it is impossible for anyone to have withdraw off of Lexapro.... did this woman even go to school? Does she even have her degree? I was shocked when she told me this, as Im WITHDRAWING!!!! SSRIs mess with chemicals and receptors in the brain so after being on them for 10 plus years of my life, not having them is making me have withdrawal! Even if I was just on them for a few months and all of a sudden didnt have any more meds to take - then I would STILL BE IN WITHDRAW. I was even insulted by a male employee, after explaining my symptoms and what was going on, he has the audacity to ask me if I had been smoking weed! This took me off guard, what kind of question is this? So I answered and said no I dont smoke weed! THEN he asked Are you sure, because you smell like it. WOW!!!!!! What kind of interrogation and harassment is this!!!??? I do NOT smoke weed! Unbelievable. So they ended up sending me home, telling me nothing was wrong with me, didnt even give me any samples... I told them my vision was off, and I was seeing flashes which I reseacrhed was called brain zaps from SSRI WITHDRAWAL!!!! I told them I was hot and cold, body aches, headaches, couldnt sleep because of the brain zaps were so intense, that I could feel my heart beating, I had anxiety, even told them I was having hot flashes, that I felt dizzy if I was standing up longer than 5 minutes, that I couldnt eat at all everything made me sick, I hadnt eaten in days. They had the nerve to tell me nothing was wrong with me, didnt even help me. This is ABUSE!!! And what the Co-op has done to me by shorting me my monthly dosages, is WRONG! They owe me an entire 30 day supply of medicine and they wont give it to me. My appointment isnt until 8 days from now! Which shows they still owe me meds since Ive been out all month. I tried to be seen, they wont see me and they also said they dont have anything available until when my appointment is set for. I will n reporting this! I am suffering because of THEM. I could have a seizure! I am suffering from horrible withdraw... and it is THEIR FAULT. Why should I even go to my appointment in 8 days? Ill be over the withdraw by then! And wont physically AND mentally (since the medicine messes with the brain) need the meds anymore! I am APPALLED this is how I have been treated! They think Im stupid because I have mental health issues, well Im not... and Im smart enough to know this is ABUSE and can and will be reported. Unbelievable!EDIT: I now have a new doctor, Centerstone is SOO MUCH BETTER.

I Have Medicare Not Good Enough For Them, including a $40 co pay, they need for me to get a grant! The nerve!

I have to say that the case mgrs, reception, docs, etc...in Gallatin are all 5 stars!!!! The only problem I have had is that there are no certified licensed therapists there so Im having to travel 45 minutes to an hour to the metro center location for therapy..... Thank God its only every 3-6 weeks.... I hope.

If I could give them a 0 star I would.All information from website/ over the phone/ front desk staff is conflicting.We drove around to different facilities for 2 days only to be told that intake required you have transportation or housing issues. Please tell me where it says that on the website. Oh. It doesnt. The young lady at the front desk on Cumberland is extremely rude and condescending. I would never ever recommend this place even to the homeless. This was the most ridiculous process and its a complete waste of someones time.

It can be a sad place. Front desk workers often laugh at you because of the way you look. When you suffer with bad vision and hair loss, it isnt funny. High turnover for counselors. Crisis workers are cruel. Many seem to be more about bringing someone further down as a mental health client than accepting people as we are. Its really sad.

Ive been going here for a long time and Ive never had a bad experience. Theyve always done what they could to help me

The main problem in the Mental Health Co-Op seems to me to be that a lot of the social workers are only there to get paid and show little respect for some of their clients and even less professionalism. I often hear social workers outwardly mocking their clientele and making fun of them like they are in high school. Some of the people in rep payee are also disrespectful and they cover for many case managers ineptitude by speaking in a manner that makes it seem as though the client is being argumentative when he/she is not, purposely manipulating and twisting the clients words so it seems as if they are being aggressive when they are not. All in all I see little actual passion for assisting people in need but rather management. Many people will talk down to you and wont take the time to sit down with you and understand what your issues are. Not everyone is like that but many are. And they will speak about you behind your back *while you can hear them* and be insulting. Over the past 6 years I have seen this manifold. This is not to say the co-op does not have its use and provides a valuable service especially in emergency psych management, but there is a pervasive mindset that is not productive to clients.

To help people get better

The agencies mission and dedication to those with severe and persistent mental illnesses.

I dealt with an office worker who was so belligerent that I honestly wondered if she was having a stroke.

First off front desk people are a joke and are not trained properly and all the changes you have made are screwing up everything I will never again call anyone except my caseworker period have a great day please and thank you

They keep trying to set up an appointment to see their psychiatrist, and i told them that i only need a shrink when i try to pickup my check.

Staff are rude and hateful. Dont seem to care about patients. Health care is very off lately. Sad.

I use to go there

Liars

I’ve called three times today to get back on my depression medication.. it has been affecting my life in every way since I have been off of it. Every time I called they told me to call back at a different time because no one was available. The third time I called back I was told no one was available and they don’t prescribe medicine anyway you have to wait till the second visit. I was told intakes are done over the phone anyway and was under the impression that I could at least get this started since I am in Arizona visiting family and unable to be present anyway. So since they do the intake over the phone I’m not sure why she got irritated and told me that I cannot be helped at this time… It is extremely frustrating and hard enough as it is to deal with my situation. This shoddy customer service and disregard for people‘s well-being it’s not only infuriating, but I feel at a loss to seek help. I cannot believe the way this has been handled.