We were traveling from Denver to Fort Campbell with our daughter so she could move her stuff to the barracks at the base. Halfway there, the AC stopped working. Called customer service and they said they would find us a replacement and call us back. They never did. We went to the Kansas City airport and after a lot of them giving us the runaround, Avis finally got us a replacement. When we got to our destination to return the van, there was no apology, no discount, no effort to make it right at all. Will never use Payless, Avis, or Budget again.

My only complaint was an unexpected deposit required when I went to pick up the fully prepaid car....I was not expecting that

Chaotic pickup experience and misleading contractual agreements requiring me to file a support claim via a broken link to request a partial refund for the differences in vehicle pricing. I will never do business with Payless, Budget, or Avis again.

They told me over the phone I could rent a car but when I want to pickup my car they told me I had to buy a plane ticket to rent a car with my bank card

I had low expectations after these reviews, but my experience at the airport was GREAT! Brad at the Budget counter on level 2 of the rental garage hooked me up with a Prius, asked about upgrades etc but wasn’t pushy at all, and got me moving in about 2 minutes. This was a perfect rental car experience!! Thanks, Brad!

Was quoted one price charged another have been trying to contact someone no one is answering the phone when we got to the airport to pick up the car no one was around desk closed 🤔

Had a good experience with the rental of a vehicle.

Car smelled like cigarettes but was in good condition and ran well with great gas mileage and plenty of room for 4 adult luggages with carry-ons. Chevy Malibu

I would give them 0 stars if Google would allow me to post my review without giving them any stars. I gave them 1 star just to get my review posted and to hopefully help others avoid this nightmare.I wish I would have done my research a little better about this company before I rented with them as I would have been able to avoid the headache that has come from this experience. Do yourself a favor and pay the extra money for a car with a better rental company.There were unauthorized charges made to my credit card account. They made this charge, AFTER I had already paid in full for the car and dropped the car off. I couldnt get a hold of anyone at the airport to find out what the charges were for and had to make MULTIPLE calls to the customer service line. Once I finally got a copy of the invoice to see what the charges were, I found it was for PDW which I had declined along with all other insurance when I picked up the rental. I was told that I could start a dispute and I would have an answer within 42-78 (2-3 days) hours and should see the refund in that time to my account. It has been 5 days and I havent heard from anyone so to add to the inconvenience of this entire ordeal I had to call and cancel my credit card and request a new one and start a dispute with them. This entire ordeal has been an ABSOLUTE nightmare and I wouldnt wish this upon even my worst enemy. I will NEVER recommend or use Payless Car Rental ever again.I filled out the customer satisfaction survey that they sent me and the response at the end of the survey is completely laughable because based on all of the reviews that I have read, dating back up to 4 years ago, they dont do anything to make improvements to the company. Here is the response at the end of the survey: Thank you, your survey has been submitted. We appreciate your participation and feedback. We regularly make improvements to our service as a result of the valuable feedback we receive from our customers. We look forward to serving you in the future.

IF YOU WANT TO ENJOY YOUR VACATION AND/OR PAY LESS for a car rental, DO NOT RENT HERE! I rented a car recently from Payless in the Nashville airport. Not only did they not acknowledge the $50 I was already charged for insurance but accidentally charged me $1064.00 and gave me a receipt for $245, the amount I was supposed to be charged. The woman admitted she made a mistake but DID NOT fix it it! I am now on vacation and out $1000!!! They will not help me when I call customer service and are telling me I have to drive an hour back to the airport for anything to be done. Days later, my money has not been returned. I am forced to take further action because Payless car rental knowingly stole my money.

SPARK NOTES:If I could give them 0 stars I would. I was quoted for $146 and was charged a total of $510. This was complete highway robbery and I have basically no recourse of action.I was quoted at $146. When I went to pick up my rental car she asked if I wanted to insure my rental for $24.99 per day I agreed. I rented my car for 4 days. With that math I should be at about $250. With even a 30% total on taxes and service fees I would be looking at $325. This alone is pretty outrageous seeing as I was quoted at $146. However, I will accept the fault in that for not reading the fine print. My car rental agent KIM at the Nashville Airport charged me $550. This is completely outrageous. When the initial charge of $400 went on my card I questioned her and said why is this so high and she stated that it was a damage deposit and it would be refunded when I returned the car. Apparently this was not true at all. When I returned the car I again questioned the charges. I was refunded $40 for the gas I pre-purchased and did not use. This brought my grand total down to $510. Still close to 3.5x what I was quoted. The rental service counter informed me that I purchased a 2 million dollar insurance plan for a total of $52 per day. This was not made clear to me at all and I specifically ONLY asked for the base insurance of $24.99 per day. I then called the customer service number where I was told I would receive an email in 72 hours with a decision on whether or not my money would be refunded. When I asked to speak to Alex the customer service agent’s supervisor he stated he did not have one and I could not speak to anyone else. When I proceeded to question the accuracy of this he told me to call back in 20 minutes and maybe a supervisor would be in. This has been an all around awful experience for me. I feel I was scammed.

Never again will I rent from payless. when we arrived at Houston Hobby Airport had to wait outside for about 1 hour for shuttle to take us to car rental place. there do to computer issues took almost 1 hour to get car rented which I can understand. we found food and drinks under seats. Then after returning it we got to the air port after going through security my daughter realized she left her cell phone in the car. for almost an hour trying to get ahold of the car rental place with no luck. then after getting home I tried for 3 days to get in touch no luck just a run around. after over 27 calls and getting told everything I finally told the person that I was talking to and saying there was nothing he could do I told him I would file a complaint through better business he was willing to file a lost item. I told him just wanted to talk to the place I rented from. no luck. We were in Texas for a wedding now we have lost many pictures of the wedding. Please beware of who you rent through there has got to be better option. I would give them no stares if I had an option.

This was a flawless rental experience! The price was cheaper than all other agencies. We received a car with 150 miles and it ran like a dream. The rental agent was very friendly and helpful. It took about 5 minutes for the rental process and about 30 seconds upon return, honest. The car lot is very convenient to the terminal and you do not have to ride a shuttle bus like at most airports. You will not go wrong using Payless.

I rent a car about 12 to 15 times a year, usually from the same vendor. I went online to rent a car for my last trip and decided to use Payless because their full size car was very reasonable. To my surprise, I received a very nice Impala with lots of trunk space and very roomy inside. The young gentleman that gave me my car was just as pleasant as the gentleman that handed me my receipt when I returned the car. I had absolutely no problem with Payless. I would highly recommend Payless Car Rental to all my friends and family. Check them out - Ill be using Payless on my next trip.

Appalling customer service.Aside from never answering the listed number in google which I rang at least 7 times.I left my parking tag for my building in the car. Realized straight away, returned within 20 minutes to retrieve from the vehicle.The man at the counter initially told me I had to go online and make a “list item request” I said I refuse to accept that seeing at my receipt was stamped at 3:20 and I returned at 3:40. In his defense he did call a “manager” to ask around. No one was helpful. The only thing he said that was less than to moderate helpful was that they probably just threw it away if we couldn’t find it. Which is even more upsetting because that was my property and there wasn’t no chain of care. I left angry.Save your money go to enterprise downstairs they were so much more helpful in trying to assist me finding my lost property in ANOTHER companys vehicle than the people at Avis/Payless.

If I could give this place 0 stars, I would. This place is a joke. No one actually works here and their phone # is disconnected. The Budget & Avis reps service Payless customers, but cant get into their system to help with real issues. I returned my car Monday night, and they didnt close it out until Wednesday morning. Charged me $130+ more than I should have been charged. And theres no one there to resolve your issues.

Terrible experience. They quote you one price and then charge you 3x the quote when returning the car. Make sure you READ THE FINE PRINT WHEN YOU SIGN - we are Canadian, and even though we used our credit card to pay, we were still charged a 3% conversion charge. Unbelievable.

I would say I got great value for money, I got a Nissan versa for the entire weekend for only 40$, the car was well maintained and had smooth handling. I liked my experience end-to-end, staff was decent and helpful too. Recommend to all!

This business is horrible. Stay away.I traveled to Denver, CO with my elderly father who has COPD. Obviously the flight was stressful enough. Once we finally land we go to the car rental agency and wait in line for an additional 2 hours. After this wait and taking care of my father the whole time, I specifically told the attendant at the counter that I wished to decline the additional insurance and handed her my personal insurance that would cover me. She rang me up with it anyways, and due to the stressful scenario and the fact that she never stated totals or anything (just showing me where to sign and date) i initialed off on the price with the additional insurance. After driving an hour and a half to my sisters house and settling in I found where the mistake had been made and attempted to contact them immediately. They made notes on the accounts and stated the charge shouldnt be applied. Now, after a month of fighting for the reimbursement, they simply state that since I signed off on it, Im liable for it and they will not reimburse me.I could understand this, if I hadnt contacted them on the day of rental of a 6 day rental (a few hours after signing the agreement). Instead, you cant even discuss this with a person as they will not provide any information to the segment of business that handles customer complaints.Absolutely ridiculous. Not a friendly company in the least bit. DO NOT USE PAYLESS!!! They may have the cheapest rate, but you really do get what you pay for here.In case anyone from Payless reads this review (highly doubt it), my Payless Customer Care Case is 29246238[T25532].

It was an excellent value and the car was fine for a compact no frills vehicle. I was a little hesitant. The only issue I had was I didnt have the credit card I prepaid with due to the bank sending me a new card. That was really stressful but after I found out the last four digits of the old card by calling my bank everything was fine. Had it not been for that which was not their fault it would have gone off without a hitch.

In Nashville my car rental experience was very satisfactory particularly because the price was quite similar to the initial one. The very friendly office worker do not try to force additional coast as happened to me in other cities .

Very easy to get to the vehicle if you are able to walk for a few hundred yards. Nice staff. HOWEVER, DONT TRUST GOOGLE MAPS TO GET YOU OUT OF THE AIRPORT. THE EXIT IS NO LONGER WHERE THEY THINK IT IS.

Made a reservation online. I had some questions so I called the number provided. no one answered the phone for over a week. Still havent been able to speak with anyone. I called the national 1800 number for Payless. I was able to speak with someone, however she could not answer the most basic of questions about my reservation. ( I asked the price per mile if I take the car out of TN). she said I had to call the Nashville airport payless to find out that information. I told her that no one answers the phone at that location. She did not seem to care and offered no solution at all to the problem. I find it ridiculous that she could not provide me with an answer to my question. Her attitude of youre outta luck when I told her I could not contact the Nashville airport location was also unprofessional. I will cancel my reservation. Its too difficult and time consuming to do a very simple task here at this Payless.

I rented a car in LA over the weekend, it was supposed to cost $185. After returning the car, my receipt was emailed to me showing the rental was $265. I’ve been calling customer service through out the day just to get a recording stating there’s more the 10 calls ahead of me. I take the option to have someone call me back just to get a return call and the call disconnects! I try to call back only to find out the office is closed!!!! This is super frustrating. I do not recommend anyone using this company.

Payless shoes will outdo you guys every time.. I never actually came here. Google thinks I did, and Im taking advantage of this opportunity.

Payless is THE WORST! I reserved and paid for a MIDSIZE car in late December with pickup in Ft. Lauderdale and return in Ft. Myers, FL. Instead of a Midsize (I am 66) they stuck me in a compact with 3 others and lied and said a VERSA was a MIDSIZE and claimed it to be a SENTRA ... but the factory letters on the blue car said VERSA yet they claimed (and I showed them a picture) that it was not a SENTRA but a VERSA.4 calls to Customer Service to get a credit for the difference or a make good (as I could not fit the 4 ppl in the car, so we rented 3 UBERS) and nothing and been over 2 weeks .. run around, run around all the time!THE WORST, THE WORST, THE WORST!!!!!!

You will find these guys to be the cheapest of the car rental companies in an online search. This is how the get their unsuspecting customers. Probably most people think all rental car companies are the same, but like most things they are not.I left my cell phone in my rental and realized it after taking my flight home 3 hours later. They never found it and it never turned up as reported. Payless was so dismissive and noncommunicable about the loss, you can only assume it never found its way back to me because actions of a Payless employee somewhere after the return of the rental.

It was very difficult to find the Payless counter. We walked into the garage and then had to go to the terminal. There was only 1 employee for 3 car rental agencies. It was way too long of a line.

Reading through all the bad experiences from customers and this company has fell to correct it is unbelievable. Decided to try anyway Im open to give any business a chance until I experience it for myself. So I called and called and called and called. No answer. I will not be calling back first impression is everything. Thanks but no thanks!!!!

Picked up car on a Friday morning. Service was fast, efficient and done with a smile. Price was great, no problems with car (mid-size) and return was also fast and efficient. Ill definitely be using Payless again!

With the exception of not having a vehicle available in the class I reserved (unless I waited for an hour) the overall experience was positive. They offered me a car in the class below the one I reserved at a discounted rate.I rented the vehicle at one airport and dropped it off at another airport and had no issues with the drop off.

Great car and fair price and staff helpful and friendly will rent from again.

Great experience! Car was there waiting and ready to go even with our plan arriving early! Excellent customer service!

Worst rental experience ever. Rented the car through Expedia. Told them when we picked it up that we would be keeping it a few days longer then we registered for they said that wouldnt be with you. Somehow $150 rental turned into an $800 bill. When we called to get it figured out they basically told us after hanging up on us twice to figure it out with our credit card company. Will never rent with Payless again.

Not happy. We were quoted one price and charged another. Even the person that checked our car back in printed a receipt for the amount quoted. This is dishonest. And cant be legal to take monies out that was NOT authorized we will be filing a complaint with the better business bureau and with our bank about monies be taken out that was NOT authorized!When you call for customer service NO one answers the PHONE.

Horrible customer service. The location NEVER picks up calls and staff is rude

I would definitely use Payless again. The service on both ends--pick-up and return was extremely pleasant and efficient. This is a good company to deal with!

I rented a car for use during maintenance on my personal vehicle. I didnt know how long the maintenance would take, so I booked the rental for one week.When renting the car, I inquired about the $34 daily rate listed on my receipt. The representative at the counter said that the daily rate would be charged if I return the vehicle early.Turns out that the maintenance didnt take a whole week, so I returned the rental after three days. I was charged the weekly rate when I returned the car. I contacted customer service about this, and after several days they replied that I had been charged correctly.This is completely unacceptable. I probably would of kept the car the full week if the representative hadnt mentioned being charged the daily rate. But because the counter rep bold-faced lied to me, I feel like Ive been ripped off.

I had a positive experience from beginning to end. First of all, they offered the lowest price, $100 lower for a weekly rate. I had 2 minutes waiting at the airport to handle paperwork and found car easily. I got a Hundai Tuscon mid-size for same price as econo car, the lowest price offered and it was a beautiful car, and immaculate.Returns were equally fast and efficient and every employee we encountered was kind and helpful. No waiting inside...all other lines were long and I was appreciative of that. Out in two minutes and on our way. Absolutely no down side.I will certainly use them again, especially if they can give me the best price available.Highly recommend.

This has been the WORST rental experience thus far. Getting the car was no problem. Turning it in was a nightmare. Apparently in Nashville you are supposed to bring your paperwork back to the desk after you drop off the car. The guy in the garage did not tell me that. Five days later I get a call from their collections department asking when the vehicle will be returned. I told them I returned it already. I got the run around for a while then had to speak to 4 different people. They finally located the car and closed out my account. They sent a receipt for 190.01 but withdrew 360.00 from my account. Then when I called CS all they could do is open another ticket. Never have I dealt with such an unprofessional company.

I flew into Nashville airport this am. Waited patiently until 9 am... an Avis worker came over to help as I was already late and no Payless worker at the station yet. She was having issues with there system. I was charged on my card for the Payless rental then charged again for the rental ultimately done thru Avis but in the Payless system. I’m still working through getting a refund. The 1800 number for Payless is completely useless as well as the phone number on the rental agreement I will never do business with Payless again.

I wish I read these reviews before I rented a car from them, they are a total rip off!! I returned my car full tank, no damages, no extra insurance. They charged me for 3 days, and I only rented the car for 2 days, I returned the car across the street to Avis car rental, due to them being closed and also I was told by the desk agent to do so. The price was already jacked up due to the fact that it was the Thanksgiving holiday. There is no corporate office to report, no phone number or email, I only had access to a customer representative that wrote a report with half of the story and a denial of claim. They told me me I returned the car at 9 am, now how can I do that when I had a 6 am flight? I was already in Atlanta! This place is a Ripoff!! Please do not rent from them!!

Im disheartened and $50 poorer than expected because of a Payless experience. I had what I THOUGHT was a seamless and affordable rental experience last week...until I saw my credit card statement.When I returned the car early on Sunday, I was told my receipt would be emailed to me since the mobile printer wasnt working. I didnt receive the receipt, and I was billed $50 more than my quoted price from the reservation although I distinctly said I didnt need coverage or optional services. I figured, this is an easy resolution, but customer service isnt willing to resolve the issue since there is no proof that I didnt elect to receive. I feel like the lovely service agent that checked me in would be embarrassed to know that she processed my reservation incorrectly, but maybe she was trained to dupe someone in a rush for some extra commission? Beware!!! I like supporting smaller companies, but this has never happened with Enterprise, so I guess Ill use them in the future. Im an honest man who rents cars dozens of times per year, and Im not interested in patronizing a dishonest rental company. Id be happy to edit this review and others if action was taken to correct this mistake.

Very short line @ airport. (Humm...)Fast to get car, car worked fine.Met at drop off by agent with hand held computer.Very fast.

Dishonest. Use another company. Will tell you to bring fuel receipt back and they will reimburse. Change and say has to be a full tank. Left them a little surprise that will get bigger and more unpleasant. Hope you dont end up with the car we used last!And no, I will not contact your customer service team as you try to lead the droves of other people you ripped off away from Google reviews.

Our flight was delayed and we arrived after 11pm. Apparently payless closed at 11pm. So.... out of luck until 7am. After shuttling back to the airport, we were told that we didnt honor our contract so our $270 car rental became a $500 car rental. DO NOT USE PAYLESS OR THEIR AFFILIATES... BUDGET AND AVIS.

Worst car rental experience EVER! After waiting in line for over an hour we finally got the car. When my wife returned the car she had forgot to fill up with gas. She asked the attendant if she could run to the gas station. The attendant said no worries we can change your rental to pre paid fuel my wife said ok. I then checked my card statement and noticed a $97.90 fill up. Also there we numerous charges added that were not on the estimated rental price My $66.00 rental became $200.00. I made multiple calls to the Nashville airport location only to get no answer. The phone just rang and then hung up. I called the main office only to be told that I needed to contact the Nashville office. Long story short after several calls to try to work things out, nothing. I could not speak with a person about the issue. The only correspondence was via email. There word is worthless. Once youve signed a contract you are at there mercy. This is my second time using them and second bad experience. Look elsewhere if you like any type of customer service!

Well the gate guard said the paperwork the desk clerk gave us was incomplete and would not let us leave the parking lot with our rental. Note that its now 11:01 pm exactly one minute after the office closed We asked the guard to call the office but he cant do that and said we need to figured it out. Only because my husband had the balls to just sit at the gate as cwrs piled up behind us did the clerk run over to an Avis rep who manually filled in what was needed on put Payless form Now we are finally leaving

Horrible experience. Waited on line for 20 minutes with one customer ahead of me. Kim, the agent at the Nashville airport was so busy trying to upsell everything to me that she nor the guy next to her paid attention to my request to give me the car that I reserved. After walking all the way to the car and realizing they gave me the upgrade anyway I walked back to the terminal only to be told I asked for the upgrade. Now why would I walk all the way back to the terminal if I agreed to the upgrade, seriously? So after much eye rolling she started to redraft the contract and I asked to make sure the time was current because I already wasted 30 minutes. She told me she had to start it from the original time which would have ended up costing me another day. I guess she was upset about losing the upgrade commission. You may payless but you get less customer service and lousy treatment. Their motto should be payless to get less!

Horrible experience! Calling BBB As I write this review.

The rental agent at the Nashville airport ripped me off. He deliberately upgraded me and then still gave me a compact car. The lady at the exit booth is the one who noticed that he had given me the wrong car. My receipt didnt match the car that he assigned me, I had to turn around and go to the Avis booth and they ended up giving me another car that has a defected gas gauge. Ive called this location continueously since Friday and no one has answered. What do I do? Some one please assist.

Great rental !! Easy pick up & return !!

I rented a car from Payless at Nashville Airport on Thursday, March 16th, with a scheduled return on Saturday, March 18th. This was booked through Expedia, and the estimated cost was $61.12. Due to a 6:00am flight on Saturday, the car was returned before the attendants were there. Upon looking at my credit card statement, I was charged $127.77. I called the Payless headquarters line, and the representative said that this is a question for the Nashville branch. Since that day (it is now Thursday, March 23rd), I have called the line over 20 times at different points of the day. The phone has not been answered and there is no voicemail, so it simply hangs up. I called Payless headquarters back and explained the situation. They found the invoice, which was never mailed to me from Nashville, and informed me that they would email it to me so I could review the charges to determine where the extra charged derived from. After several hours, the invoice from Payless headquarters has yet to be received, so I am still left without any indication for what the extra charged came from. As a frequent traveler, I rent cars multiple times a month from various companies. In the few instances where there have been issues, they have always been resolved within hours. This is going on a week now without any resolution in site. I will be disputing this charge with my credit card company, but it is necessary to share this concern to the general public as well. I am happy to edit this if it is resolved adequately, but until then this has been my experience.

The person at the BNA airport Payless Car rental booth was very friendly. He seemed understanding and tried to help me out by giving me a bigger car for a small increment. Everything was good. The car sucked though. I was given a Chevy Cruze. It was not powerful enough,

Never again! I arrived to the Payless desk at the Nashville Airport to pick up the prepaid car I ordered online a few days prior. Finally after 45 minutes I was able to get in the car and leave. The hold up was mainly due to the systems being down, and heaven forbidden they had to hand write the information down which they eventually had to do. Come to find out when their system was up and running again, Payless charged me again for the car even though I prepaid. I can understand that scenario, however, I cant understand Im 2 weeks in still trying to get reimbursed for the 2nd charged. Ive called customer service twice and its almost laughable getting anything resolved, and the only reason Im not laughing at the situation is that its moreso sad than anything else. Ive called numerous times at the desk where I was handed over the keys and no one picks up which is irritating. Do yourself a favor and spend the extra with the other companies so you dont get into this trap.

I usually rent cars about twice a month. It usually takes about 15 min on average for every car rental company to get a car. With Payless, I spent about an hour waiting before getting help. within this hour, they helped only two customers and answered the phone 3 times. they are extremely slow in service. Next time, Ill pay extra out of pocket to get a car from the other car rental companies not to wait for over an hour.

This car rental agency seems to be poorly run. They occupy a booth in the corner of the car rental area at the airport, and there never seems to be an agent there. I waited a long time to pick up and return the car. The other rental counter agents even went to the break room to look for the Payless employee but werent able to find him. Calls to the phone number go unanswered. Once I finally got the person on the phone, they promised to call back but didnt. I was charged for an additional day on my rental that I didnt authorize, and will have to contact the credit card to dispute it.

Horrible!!! Poor customer service...bill went from $159 to $623 because of hidden charges. Had to wait almost an hour just to pick up a SCHEDULED rental. Called repeatedly about the hidden charges and can not get ANYONE on the phone. Please DO NOT let their low price fool you! They will get you on the end.

I just have a question about my reservation and i cant even get anyone to answer... its been 3 hours. What a shame

Bad company to rent a car. I Was late 2 and hlf hr.and charge full day ..before they told me it be hourly rate if a get there late...all their employeesss need training..save you money and hedeaches...

Dont reserve a car on line, when you arrive you will not get what you asked for or the price, it changes when you get the car usually a POS at a higher price my husband barley fit he is 6 6 and the trunk only can hold 1 large suitecase the rest must go in back seat

So very nice & accommodating!

Dont ever rent from them...at least the Atlanta airport location...I rented a car e weeks out. When I went to pick up, they told me along with dozens others they were out if cars...apparently they overbook all the time.

Absolutely terrible experience. Dont rent from this company. Cars are awful and they overcharge for everything.

Terrible 3 people ahead of me took an hour to get to my turn. Than gave me bad directions and at the end not happy with the car at all. Will never us them again worth paying more elsewhere.

Super rude lady working this morning. She saw the line and yet went in back to leave one person working alone. 4 people in front of us and it took a half hour. So sad that the manager doesnt care.

Nice car rental

Quick and easy.

Does anyone ever answer the phone .. This is Ridiculous Never use this company..

Not even one star the service is really bad besides they charged me things that I didnt even requested and never had an answer for those over charge

Do not know what is this

Never been there.

Horrible😡... Reserved a car for $230 ended up paying $305. They didnt have the car i reserved, and wanted to charge me for an upgrade... Never again

They got a 1 because 0 was not a choice.