My name is Mary Musekiwa, l have a puppy his name is Lucky. Lucky is 16 months old he started going to Animal Hospital Day Care when he was one year old, Lucky looks forward every single morning to go spend 6-7 hours playing with other dogs. I have never had a problem with my dog coming home sick or looking mad instead at the end of the day when l pick him up he gives Sherie a goodbye kiss, so cute. Sherie is the Directer at the Animal Day Care which is City Porch Daycare she runs that day care very well l am always updated with anything involving my dog’s daily schedule at the day care. Also my Lucky goes to Animal Hospital for is medical. Anyone out there looking for a day care or Animal hospital check it out.

I have been taking my dog Prancer here for 9 years now and I am very happy with the service. My dog had to have some blood work done last week and Jessica took good care of him. He is going back to have his teeth cleaned. There isnt an Animal Hospital around that I trust more than this one. Thank you to the all of the staff.

My wife and I brought our puppy here yesterday, as she had developed significant eye discharge caused by conjunctivitis. We called the hospital ahead of time, as it was one that was recommended by our primary care Vet, and when we spoke to the receptionist on the phone, she took all our information and told us to call when we got to the parking lot. Upon our arrival, we called and were checked in and told it would be between 1 and 2 hours wait, which we did not have any issues with. After 3 hours, my wife called and asked for an update and she was told that we were next to be seen. After another 35 minutes passed, a vet tech came out and advised us that they would not see our dog as they did not consider it an emergency, and there were only two of them working today. The tech looked at her eyes and even stated that she could see the discharge, but that it was not severe enough to be seen. I was not happy, they knew what she was coming in for and they could have easily told us over the phone that they could not see her. I believe that because it would not generate a large income stream they decided she was not a worthwhile candidate to be seen. I do not believe that this is a quality run business nor would I trust the care of a pet to them, if they are unable to cope with scheduling, I cannot imagine what their overall standard of care is. My advice to any responsible pet parent, find a more reputable hospital that cares about all pets equally.

I was looking for a daycare and boarding facility for my dog (Suki) that offered a large space for playtime, along with being safe and not crowded. After trying a few facilities, I happened to come across City Pooch in a Google search. After connecting with Sheri, I knew that Suki was going to enjoy her time there. Suki has been going to City Pooch for about six months now and I am so happy with the service and care she has been receiving from Sheri and her team.

There is nothing better than knowing that the people caring for your pets are knowledgeable and will take care of them as if they were their own pets. Everyone weve interacted with at the Animal Hospital of Nashua has always shown a great love of animals and they really put you at ease when your life is at its most stressful.Making sure our pets have the best care is something that is important to AHN, even when they had to refer one of my dogs to a specialist for his allergies. It was more important that he received the best care than making the money themselves.We have 6 pets (3 dogs & 3 cats) and I wouldnt go to any other vet. Our most recent Puppy has been going to get his shots and Isabella was amazing at taking him in and made me feel better about leaving him to go in without me (due to Covid).

Although the reviews are misleading, I have to say the ER department did a phenomenal job with my senior basset Herman he’s 14!!! His legs just kept buckling they were so informative with me on what they could do for him and somethings that they can’t provide in his neurological issues but the staff did everything for Herman and made sure he’s healthy enough for at home care kidneys, liver, white and red blood cells checked it all. I was a wreck but they put up with my calls, they were very compassionate and my sweet baby walked outside to me! His blood work was amazing . They gave me medications to get his infections under control and medication for his legs, I am soo happy I brought him to the Nashua animal hospital and putting him to sleep was not an option for me and not a suggestion from them. which was amazing that they cared about him like I do! Thank you so much to all the team members!

My dog was extremely sick for almost a month, she wouldnt eat, she was constantly crying. When I took her in, she was taken care of by Isabella, and she treated my dog like her own. She was able to diagnose and heal my dog. I would definitely recommend bringing your pet to see Isabella for any of their needs, she is so caring and kind. I had a great experience and I would most definitely come here again to see Isabella for anything my dog may need.

At this point, I don’t even care that I was overcharged by $200. You can keep it if it means I don’t have to wait 3 more hours while you try to figure it out.

I had a great experience here. I had been trying and trying to get an apt an they’re always booked. Well today Corey called me to give my pup an apt. She really was genuine and sweet. She seemed like she really cared about the well being of our needs… I will definitely be coming back

I don’t currently have a vet and I am shopping around. I had an issue with my cat and so I called. Corrie answered and she was quick to help me out. Very friendly, kind, and compassionate young lady. Prices are affordable from what she told me. Thank you 🙏

Great experience with all my family pets here! The prices are fair and Corey was amazing at scheduling all my pets accordingly... the techs are always friendly and I never have to wait long!

I have never had someone treat me with so much kindness and respect. My dog is old and at most animal hospitals I get taken advantage of and overpriced because of how young I look. Isabella took care of me and my dog and I have never had such great experience. 10/10 will go again and if you could I would recommend getting Isabella she truly has the best intentions for your pets needs.

Heres a bit of a backstory as to why we chose Animal Hospital of Nashua and why we think theyre great.Last winter (feb/March 2021) we had a pet emergency with our elderly rescue kitty. We called Nashua Animal Hospital and they told us to come right down. They explained the COVID protocols put in place and were very apologetic since we werent allowed in with her. The vet techs were super kind and very gentle with our fur baby. The vet called us right away and gave us the low down on all of the tests they wanted to run etc etc. We took Baby (that was her name) home with meds and understood we chose palliative care for her treatment. Unfortunately about a week later, Baby took a turn and passed away at home. We called Nashua Animal Hospital as it was happening and they were very sympathetic and helped walk us through a few things to make her as comfortable as possible. We took Baby back to them so we could have her cremated.In May 2021, we adopted 2, 1 year old kittens, Buddy and Sassy. We made an appointment with Nashua Animal Hospital for their first well being/annual vet appointment. I admit, I procrastinated and didnt call until July to make the appointment (my bad). With that being said, dont wait people... we didnt get an appointment until September. Yes, there is a pretty long wait list. Since it was not an emergency, I was not set back by this.Now were up to date.Our appointment was yesterday. It was at 10am. We arrived about 10 minutes early. I called to check in and a vet tech Chelsey called me right back to go over the patient intake. Chelsey and another vet tech (Im sorry I did not get her name) came out straight away to pick up both Buddy and Sassy. Both kitties were a little skittish as this was their first visit to the vet and their first time ever out of the house since we adopted them. Both vet techs spoke tenderly to my fur babies to keep them calm as we made the transfer.Its not easy blindly handing over your fur babies to unknown people. However, I applaud them for taking appropriate precautions for not just the safety of their staff, but also the safety of their clients and their human caretakers. They seem to have a very well oiled machine with the drop offs and pick ups. Each time Ive been there, the parking lot is pretty busy. I think that says a lot.Anyway, I was unsure of how long the visit for both cats would be and was surprised when the vet, Dr. John called me about 30 or so minutes later. Dr. John was great. He spoke to me in great length about both physicals and gave me great advice on a few issues to watch (my Buddy boy is a big boy). I can say that bedside manner matters not just with humans but with animals too. From the receptionist to the vet techs to the vet, the bedside manner my fur babies and I have received has been stellar from day 1. As far as pricing goes, give me the name of a great vet that is inexpensive, then let me also sell you a bridge in Brooklyn. When you adopt or buy a pet, you should plan on spending money on their health and wellness. Its part of the commitment.All in all our latest visit at Animal Hospital of Nashua was successful. Both kitties were given back to me by 11am. Both were happy, healthy and ready for a lazy nap. I am happy we stumbled upon Animal Hospital of Nashua during our time of need. I highly recommend them for not only emergency visits but your routine vet visits.

Our dog Vinny absolutely LOVES coming to the city pooch for doggie daycare!! Sheri takes such awesome care of him throughout the day and is really flexible and responsive. Its so nice being able to focus on work knowing that Vinny is in great hands and having a blast!

I called for some pricing and service information and Corey was so helpful and professional on the phone. She was patient and kindly answered my questions but didnt press me to make an appointment. Very professional!

Under new management the general practice side as improved from previous years. The team was thorough and caring. They understood my concerns and helped both my dog and I.

I never leave reviews like this but the lady I spoke with her name was cori yesterday was amazing! I am not a current client and my dog was extremely sick! Although I couldn’t be seen in general practice because I’m not a client she let me know about your emergency services. There was an extremely long wait there so she referred me to a nearby hospital. And because she took that extra step my dog was able to be seen and we are checking out now! In a world where it is so easy to just turn people away, she took the time to care! Thank you 🙏🏾

I have to say that I spoke to Corrie today twice and she couldnt have been nicer. She went above and beyond the call of duty. I know that you have been so busy with the new animals, but it just takes a minute to be a little nicer to take the time with people and their animals. I spoke to another person today as well, and she was not a helpful or patient person to deal with.

Amazing care from the ER department. Incredible staff. Had a cat last year with a neurological issue, they couldnt treat her but helped us get her to Mass Vet in Woburn (who are also wonderful) and didnt charge us for her exam. Recently returned with another pet with a leg injury and they were incredible helpful. I wouldnt take my pets anywhere else in an emergency.Yes, you have to wait outside. And yes, the waits are sometimes long...but they operate 24/7 and are understaffed like the rest of the world. Give a little compassion and you might receive it in return.

Prior to the pandemic my family and our pets called Nashua Animal Hospital our Veterinarian.Amid the crisis of the past year and a half all my animals “agreed” to be without a family member while being poked & prodded to protect the people working within the red barn - except 1 - my bulldog whom had never seen a different vet throughout his 5 years does not go anywhere without me or my husband - call it separation anxiety - whatever the case - he’s fine as long as someone he trusts is with him - you may ask why he didn’t trust the only vet he ever saw - and the answer would be - he never saw the same person twice - to the point- throughout the past year and a half I had 7 appointments - during which my dog would refuse to be taken by a stranger into the red barn so I would reschedule again & again - each time he would miss being checked for health issues and vaccinations - so when May came along and the pandemic ended I looked forward to finally getting my dog a physical - when my husband & I showed up - imagine my surprise when they informed me they have NO DATE for when an owner can enter the building because their vet techs don’t feel like getting vaccinated ……Prior to it was understandable but now this animal medical establishment is taking peoples animals into the building while many of them likely have Covid-19 - how is that best for any animal?

Boarding my dog at the City Pooch has been such a great experience. Knowing my dog is in such good hands with Sheri and her team, let’s me enjoy my trip without having to worry!!

Doctor and staff were excellent for a check up for my dog, and were able to book an appointment quickly. Thank you!

The doggie daycare at the Nashua animal hospital is awesome. Sheri ROCKS!!!When dropping off and picking up you never have to wait. My dog Boonie ❤️‘s Sheri. I take her three days a week and being new she is not so used to the routine. On the days she doesn’t go to doggie daycare she races to the car and literally doesn’t want to move until I let her in. She is so excited to attend the daycare.I know she is in good hands there. I am so glad I got her into the daycare. Bonnie has met a lot of new dog friends as well.Thank you Sheri for the love and attention you give our pets.

Previously I had been leaving voicemails and no one called back or I couldn’t get an appointmentCorey called us today and got both our pets on the schedule! We’re so happy

I have been taking my dog to them for a few years. They were not bad to begin with. The only complaint I’ve had until recently is that their charges are quite high. Also they either tend to over treat or under treat.Lately though, the wait times have become ridiculous. First they’ve stopped giving regular appointments and always try to direct you to the ER ( to charge more $$$? ) . The wait times for them to get your pet checked in is sometimes over an hour ( why not hire more people? ) . The people answering the phones, technicians or vets have no idea about your pet’s medical history ( too lazy to look it up? ) . Their suggestions are so very generic that you can just look up on the internet. If some one can recommend a better provider please share their contact here.

Have a call to the office to get my cats seen and Corrie went above and beyond to ensure I got them both on the same day! She is a great addition to your team

Cory did very good in assisting me on the phone and the techs did amazing with my kitty. great job

Corey was very thorough in going over our notes today helped explain a lot, very patient and friendly! My wife and I love her

Techs are great Vets are awful. If I could give this place 0 stars I would. Brought my puppy here, they told me she had a heart murmur that they would keep an eye on. We got all our shots and all our puppy visits out of the way and then 4 months later we got her spayed here and 5 minutes before she is about to go under they call us saying there is a chance she may not make it because of her heart murmur. They asked if we wanted to go through with it and we did. Nothing was said in any pre op appointment about any concern of her heart murmur. Then my dog was having issues where she was dry heaving, puking multiple times a day and they told us it was kennel cough. Didn’t give us anything, put her on a bland diet and told us to basically “figure it out” . After finally taking her to a new vet to have her evaluated, it turns out she was allergic to chicken. Never had a good experience here. PLEASE DON’T GO HERE!!!!

Corrie was very attentive while taking my phone call shes the best 😁

Corrie was more then helpful and very pleasant. I recommend this place to everyone.

I love the staff here, and I look forward to when theyll open the doors again when COVID scales down, as Ive never actually seen the inside but Im sure its nice. The vet techs Ive dealt with (outside and on the phone) are so nice and I always feel very comfortable leaving my Winston in their hands. My only complaint is that they are very pricey, but I am a strong believer in that you get what you pay for.

Ive been a client of the Animal Hospital of Nashua for over 20 years now. Every pet Ive had since the 90s has seen a doctor there. I moved out of Nashua in the early 2000s and thought, for my convenience, it was a good idea to try another vet closer to my home. It wasnt, no vet, no hospital, and no location is better than the Animal Hospital of Nashua. They care more, they treat better, they listen to your concerns and work with your opinions when it comes to the ultimate care of any pet. From Doctor Bishop, to Susan at the front desk, to Vickie in the office, they care about your babies AND they care about you... All of these beautiful babies have been in their care...

My puppy boy is now 13 years old & has only ever received care here & the ER facility out front. Very compassionate staff & doctors. COVID has put a damper on the way we do things these days but it’s for the safety of staff and us patients who may have to either sit in a waiting room with others or go into a small exam room with a provider. I like the car option & I know my dog is in good hands.My poor guy has recently been to the ER building twice but as with all appts, options are given to me before services are rendered and fees racked up (which I appreciate). No one loves going to a doctors office even us humans, but this place tries to make it as comfortable as possible for everyone. Thank you !

Cory was a great help and made my mother in law feel comfortable to bring her elderly dog in after having a bad experience at another vet

After spending 2 days and multi calls and money at a different emergency facility and our dog getting worse by the day they then told us we just need to go see our vet. I took another day off to see our vet but they had no openings till late in the day which they had no opening the first time I called and sent us to the first emergency place and said since he is now bleeding internally to bring him to another emergency place. We brought him to the Animal Hospital of Nashua it was a painfully long wait in the car 2+hours but once he went inside they called us within 45 minutes. The vet told us the same thing the other hospital he was 15 and we would need to lock him in a crate (he was not a crate dog and stressed when he was younger in the crate) to heal his current issues for 4-5 weeks. He was already going blind, almost completely deaf had bad hips and had a failing liver we made the decision to say goodbye which was hard enough but the other animal hospital said no just lock him up. They did also let us come in and spend time with him and be there in the end. So as hard and heartbreaking as this was it was best for him and I want to thank you for letting us make the right decision for him and not telling us no.

The doggie daycare is a hidden gem,Our Maggie loves coming to the City Pooch!

Called in and corey was a rockstar went above and beyond for me I appreciate it

Let me preface this by saying; I usually do not do this sort of thing (not one for seeking attention) but I feel compelled to write this extensive review to address all the negative reviews I just came across.Over the years, I have met many doctors and support staff at Animal Hospital of Nashua. My impression of the hospital team always stayed the same and can be described by all or any of the following: professional, courteous, compassionate, thorough, friendly and helpful.Facilities are always very nice and clean no smells whatsoever. Spacious lobby with pleasant music and stylish decor where waiting clients can have their pets spaced apart and not feel like we are on top of each other. Free Keurig coffee machine for us coffee addicts  that is when it is not COVID-19 pandemic. Their curbside service is great too - no complaints there either.They have a robust reminder system in place that keeps you informed when your regular services or vaccines are due. First reminder shows up exactly one month before due date, which I think is great because getting an appointment last minute can be challenging - the place is busy (here is another proof that people want to come here and place is NOT all doom and gloom). They have their own app that allows me to request appointments, order refills, view medical records etc. In addition, that is how I get my reminders too – app keeps me notified with helpful reminders. This place is staying with current times and all the conveniences that technology offers and that is a plus in my book.Thankfully, I have never had to experience losing a pet to medical emergency or long-term illness, so I can only conclude that majority of bad reviews are from grief struck folks. I understand loss is difficult and your mind wants to place a blame on someone. Placing it on the doctor or technician or your hospital, is it fair towards people that dedicate their life to help animals?And one last note to those who complaint that prices are too high and procedures are too expensive. This is not the only place in the area. By all means, go elsewhere! To me it is worth it every penny. You get what you pay for. And if you cant afford care for your pet then its a reflection on you! You took that responsibility when you got a pet; nobody forced you to do it, and if you cant handle financial responsibilities, at least be honest with yourself on who is really unfit party in the relationship.

Today I called and spoke with a lovely girl named Corey she was so sweet and she made things happen you could tell she really cared about each family bringing in their fur babies I will most definitely be continuing to bring my sparky here

Maykala and Sammy are the worse vet tech we ever dealt with. They need to be taught ethic and people skill. With the rampant unvaccination for covid makes that whole hospital a zoo.

Took my dog there on a chance... I was pleasantly surprised at how kind and professional everyone was! I was helped but a lady named mikayla. She was very nice and made me feel very comfortable while my dog was being cared for! I highly recommend this animal hospital

I love this animal hospital so much. I was nervous about bringing my new pup there but Mikayla was just so kind and sweet. You could tell she really cares. The staff was all so friendly but Mikayla really went above and beyond. If you’re looking for a caring place, this is it

Corrie was very helpful and friendly.

Worst animal hospital I ever brought a dog to. Dealt with them in the Summer of 2020. Refused to give sufficient treatment to an older dog because their attitude was “What’s the point?” My dog was healthy and was struggling to breathe due to a collapsed trachea. They didn’t do any treatment and sent the dog home to die the next day. The removal of face to face contact is for their benefit so they won’t have to tell you to your face we won’t do anything. I wouldn’t send a pile of feces for these vets to look at.There is record of it but for my protection I am not disclosing my info. All that is known is that I brought my dog multiple times to the ER and no treatment was given that was sufficient that improved the dogs state.

I really want to give them 5 stars, but Im giving 4 because of how pricey they are. The reason I want to give them 5 is that that are so friendly and knowledgeable. They go out of their way to make it a pleasant experience. And the place is beautiful. I know that sounds crazy to say about a vet, but its so nice inside that you almost forget your in a veterinarian hospital.I also want to say that there are some really bad reviews posted here, and they seem almost a little TOO bad in my opinion. Im not saying theyre fake, but... This is a good place.

Had to board my cat for the day while my apartment was fumigated for bedbugs. Told the staff in advance that this was what was being fumigated for and they said they would be able to isolate him appropriately. When I arrived with my cat, I was told that they did not have a way to isolate him and that the first person I talked to had “misspoke” and that I couldn’t board him after all. To their credit, the next day I did receive a phone call from the manager who was very apologetic.

I had recently adopted a dog from Northeast Animal Shelter (fyi...great shelter, amazing employees). They advised me to make an appt with my vet within a month to establish the dog as a patient. Couldnt even get my appt within a month.I have to back-up for a minute. I want you to know that we were previous patients at Animal Hospital of Nashua, but we left there due to the services/treatment we received for my dog Sparky.However, Sparky recently passed away this July and our current vet would not permit us to stay with him as he was being put down due to COVID-19 restrictions. This broke our heart as you can imagine your dog isnt just a pet, hes your child. So I had called Animal Hospital of Nashua and they would let us go in with him which meant the world to me.Now we are up-to-date. On April 8th we bring Jackson in and it is curbside drop -off due to COVID. I give the tech and the girl with her the whole adoption envelope which has ALL his info and I tell the tech everything (we need to establish him as a patient, we need flea/tick meds, etc..).The appt is very quick. The dtr calls (Dtr Nolin) and we discuss everything listed above along with anxiety and getting along with my cats. She was very nice, took plenty of time, explained all the vaccines he got and what he would need. She explained a second appt with a vet tech was needed to complete lyme (which was one of the combo vaccines he got). Appt total $339.98I called and made the appt to make, but the receptionist insisted I needed yo make an appt with a dtr and puppies need 3 appts for everything to make sure they are all set. I explained he is not a puppy he is a teen (dob 4/15/20). She put me on hold for some time and then made me an appt for 4/29.On 4/29 my son brought Jackson to get his second lyme vaccine, he also got more vaccines, and had an intestinal parasite screen. However, I was only charged for a vet nurse visit. BUT a third visit was scheduled. Appt total $185.98Now when they come home with the paperwork, with another appt Im dumbfounded!! We adopted a dog that was up-to-date on all his vaccines. So what could he possibly need to return for? Why does he need to go back? Why is he getting all these vaccinations?I look through all Jacksons paperwork and call to discuss this. First they have his dob incorrect! They have it as 5/5/20! I inform her its incorrect. Her answer is, Well thats what we have. And then questions if I brought his paperwork to verify his dob. I inform her I did. Funny thing, she asks if Id like her to change it? Of course I would! So i go through the whole story and she states she will have to have her manager contact me (this is on 4/29).*My issue is #1 my dog is over vaccinated and #2 Ive been over charged!! I shouldve only had to go once for a wellness exam and now Ive pd over $500!!*On 5/2 someone contacted me and stated they did not have that particular page with all the vaccinations on it. I gave everything in the pkg, it couldve been that someone did not copy that page. There are two that look almost exactly alike. So I scan the form and she tells me she will look out for it and once she receives it, she will consult with her mgr and get back to me.Today is 5/20 and I have heard nothing! On 5/4 I had surgery and was out of commission. I called on 5/12 and 5/13 and someone was going to get back to me. I called on 5/19, again someone is going to get back to me. No one is ever available to speak with at the time I call. Or no one is available that can rectify it. Obviously it is not a concern to them that Jackson has been over vaccinated! And they surely dont care to reimburse me!!Besides Jackson, I again have two cats and we will definitely be going elsewhere, but I should be refunded for unnecessary vaccinations. I shouldve known better than to return there, but I let my heart get the best of me. I know this is very, very long, but I hope my story helps someone out.Before you chose this practice Beware of what youre getting yourself into!!

Ive had 2 dogs for the last 20 years weve brought both dogs here. Compassionate and understanding staff. When we had to put my first pup down at age 18 they made it very special and gave us great keep sakes. Now with my 2nd dog and shes got anxiety. They are more than accommodating with me needing to be in the room with her. The health protection package they have is helpful to save some funds on vaccines. Very happy with the care we all receive here.

My dog was seen in October of 2020 in emergency care after a bite from another dog. The care was fine, but a paperwork “mistake” has taken more than 5 weeks to even receive a call back, after multiple calls made by myself to the office. Only after I threatened to call the state vet did someone actually pick up the phone. The issue was never resolved, and I now believe it wasn’t a mistake but intentional to generate more income. The care my dog received at the time of the emergency was fine, but the office staff is rude and unhelpful. Also trying to get my dog back in for suture and staple removal (which I was told was included in the price of the procedure) was literally impossible, so I stopped trying and went elsewhere. We won’t be back.

The team at the Animal Hospital of Nashua is fantastic!!I have two difficult dogs. An extremely high energy, problematic chocolate lab who has a tendency to get into anything and everything and a German Shepsky rescue who can be a bit aggressive towards people.Both Dr. Nolin and Dr. Tucker as well as the technicians have been amazing with handling both of my pets. . .even with things being curbside!!I know my pets are in great hands with everything from routine care, to emergency visits because theyve gotten into something they shouldnt have!

This animal hospital has amazing doctors and amazing support staff! I know my pets will always have the best care.

I cannot recommend this place highly enough. After an emergency last night with my English Mastiff, they took us in immediately, 2 techs were walking to our car to help as we pulled up, and we’re super gracious and caring with the euthanasia process. Absolutely the most caring staff of any vet I’ve ever been to. Thank you Nashua Animal Hospital!

Keeda, our three year old family dog had a progressively worsening rear left knee that would come out of joint with any exertion. Dr. Zits was so knowledgeable and kind, carefully explained the surgery, risks and benefits. She and her entire staff was patient with my anxious adopted dog. During the recovery period, Renee, the lead surgical referral technician, provided so much reassurance and access to advice, her late night over the phone council was invaluable. I highly recommend this surgical team to any pet owner. We are so happy to see Keeda ZOOM through the forest again!

Nothing but good things to say. They have always been caring, compassionate and professional. I have been going here since my dog was 2 months old and she is now 8. The staff is outstanding. I have been to both the Animal Hospital and the Emergency vet with both my dog and my moms cat. They are the best around! Dr. Zitz has done surgery on my dogs knee, Dr. Williams has done surgery on my moms cat and Dr. Cassista is my dogs regular vet while Renee and Melina are my dogs therapists. I trust each and every one of them and couldnt recommend them more highly.

My girlfriend brought our dog in weeks ago for routine vaccines. During which time they tested her for heart worms without asking. Which isn’t necessarily a problem since she came up positive so now we know she needs treatment. About $600 and weeks later, we have no information or any call back about the follow up test for larvae. And haven’t recieved any instructions on wether the medication can finally be started or if it’s actually needed. Save yourselves the time and huge expense. I’d recommend going to windham animal hospital. Or really any vet that will at least return your call.

Second negative experience with the Emergency Care Center of the Animal Hospital of Nashua with a different pet. Though considered an emergency center, staff took nearly an hour to just receive my pet. The doctor then offered a mere five minute exam and was very rushed in speaking with me -- barely asking any questions of my pets history or talking through what possible issues could be. Nearly $200 for these few minutes of care and an injection. In addition to the lack of patient care, other staff lacked in their customer service. The technician shared that she was an intern and was unable to answer basic questions about medication given to my pet. The office assistant was ready to charge my credit card without reviewing the total or details of the charges and seemed annoyed when asked for these details. Initial conversations on the phone when seeking the appointment were also less than pleasant.The only positive interaction was with Dr. Ramos whom I spoke with over the phone when I returned to the clinic that evening because my pet was not reacting well to the initial treatment provided by the first doctor. Dr. Ramos was patient and caring in walking through possible issues my pet faced and recommended various treatment options but which would total nearly $2000 at their center.Disappointed in the care, attention to detail, customer service, and bedside manner of the staff (in addition to exorbitant costs) I continued treatment for my pet at another clinic which accepted my pet even while they were fully booked. In contrast, staff at this second clinic were warm, caring, and quickly identified the my pets problem which is quite serious. I was ultimately able to get better care for half the price ($850 vs $2000) at this second clinic. All in all, much was left to be desired at the Emergency Center of the AHN. I will seek other options before returning to this clinic or emergency care center.

Fair prices, exceptional care. They explain the costs up front and the practice always looks beautiful. Heads and shoulders above any place else Ive been to.

My brand new kitten had to be put down last night. I got her Saturday and by Sunday evening she was lethargic and had gone limp. I called the animal hospital to give a quick synopsis of the situation. Brought her down and we learned she was too sick and the best course of action would be to put her down.Words truly cannot express how truly kind and caring the staff were, mainly Trish and Dr Odell (please forgive any misspelling). I felt like we went through the pain together and that really meant a lot to me. It is so obvious that they have the connection; they understand the bond we share with our animals and don’t try to shy away from addressing the emotions that come with difficult decisions.Thank you so much Trish and Dr Odell. I will never forget this and will definitely be bringing all of my animals here in the future.

By far one of the worse vets /experiences i have had in a long time...1.. they are over priced2. Staff messed up constantly3. Dont return your calls4. Never can get you in, even when your pet is sick answer.. just go to emergency5. Wait in car for hours for a apptThey have zero compassion, customer service skills & take NO accountability for their mistakes & do nothing to make up for them..In 13yrs of my animals life Ive never come across this kind of care or prices..Its a shame!

New owners, have been bringing my dogs there for years and they act like we are new clients they never have the billing correct and the doctors acts like they are afraid of dogs would not recommend for animal care

I have been taking my pets to Dr Bishop and the Animal Hospital of Nashua for over 30 years. I have had 3 dogs treated and cared for and at the end life there and the staff and vets have always been caring and loving to all my girls. We currently bring Isadora, she is 7 yrs old and have been cared for there since we rescued her in 2013. The staff know her and are always happy to see her. I would recommend them for the care of any loved pet to be sure the get the best care possible for them.

I have been a client with over 9 cats with this practice over 20+years. The care received from this facility today was absolutely HORRENDOUS! I have a sick cat who is overdue for her wellcare since december 2019. (we have a PANDEMIC!!) Office manager has a terrible attitude and was not at all helpful. Practice has gone downhill since Dr Bishop has scaled back his time seeing clients. I DO NOT RECCOMMEND THIS PRACTICE EVER!

I cant recommend Nashua Animal Hospital enough. We have used them for our dog, Reggies veterinary care for about 8 years. We have always been very pleased with the service and care that they have provided for us. Recently, our dog needed to undergo an invasive and complicated surgery to remove a large, cancerous growth on his front leg. Dr. Julia Zitz and her Vet Tech, Renee and the staff on the Emergency side did a wonderful job; not only with the surgery, but all the post-op care as well. They made themselves available to answer questions, showed compassion toward Reggie and treated us like family. Its not easy to watch your pet go through this type of surgery. Yet the care given to us exceeded my expectations. I would highly recommend this team to care for your pet.

We adopted a beautiful dog a couple months ago. This dog has been going to this vet for years! I recently switched his vet because I was not happy with the care this vet gave this dog. When we switched his vet we found out all the diagnoses this Vet has given the previous owner were wrong!! The dog went from 70 pounds to 40 pounds infections in its eyes and ears, And bacteria growing on his skin. This vet misdiagnosed everything, once we brought him to a new vet we found out he had stage four cancer. Instead of testing for any of this they just kept taking money after money every six months. Our dogs lymph nodes were the size of golf balls and that never once concerned this Vet. Our beautiful dog got robbed of his life due to the lack of care.I would like to edit. Below they said my dog did not go there but I have called and received all the vet records from this vet!

Our boys love the Animal Hospital of Nashua. Renee has been amazing with the cold laser therapy to treat Murphys happy tail, and Sara and Kathy at the front desk always take care of him and Flanagan with treats (after asking of course.) Jolene is great with asking how were doing as puppy parents and makes sure everything is great. I wish I could remember everyones name, they are all so amazing and make us feel at ease when there.The doctors are all great as well, and super supportive when the unthinkable happens and you have to part ways with your pets.- a very happy client and his two pups

The Animal Hospital of Nashua have always taken great care of my dog.The entire staff are compassionate and caring employees.I want give special recognition to the surgery team, Dr. Zitz and Rene who repaired her torn ligament, followed her progress and treat my dog like it is their own. It is comforting and reassuring that I can reach out to them with any of my questions or concerns. Thank you for all you do for me and my dog, Pal.

You might be more familiar with my mother’s name, Mary. She just dropped a grand there this weekend only to have you refer us to Woburn for a surgery you could’ve done yourself. Our dog was in unnecessary pain longer than she should have been.(This is actually our second experience with you, one was many years back and we went through the same thing with a different pet.)$$$$$$$It’s all about money with you guys.

I cant speak for the Nashua office, I go to the Amherst one and Dr Bishop and the wonderful staff are aces in my book. I have a 10 1/2 year old GSD and we are encouraged by the staff to bring him every couple months (I think they just want to see our Attikis

I had to have my cat seen recently when she was ill and the doctor and her technician Amanda were so gentle and willing to take their time with her, even though she can be a tough patient, to make sure she didn’t get stressed out. They treated her like one of their own animals and it ended up being the least stressful vet visit she has had. They were honest and fair with recommendations for diagnostics and treatment options and explained everything thoroughly so I could make a decision as to what was best for our situation and I didn’t feel pressured. Luckily she was able to come home with some treatments that Amanda did in the room for us instead of taking her away to the treatment room. I hope we never have to go back to the emergency room, but if we ever have another urgent illness with any of our pets, the only place we will go is back to AMC.

Cannot speak highly enough for the service that has been provided by the Animal Hospital of Nashua, both before and during the pandemic. My dog has been a client here for over 7 years, and the quality of care she has received has always met or exceeded expectations. I also truly appreciate the steps they have taken to ensure everyones safety during the pandemic, with parking lot appointments and tele-conferencing. The quality of care my dog has received during this strange time hasnt suffered, and I think in some ways (anxiety reduction, wait times, etc.) the service is even better. I dont mind waiting in my car while my dog goes in to see her veterinarian, and most of the time Im probably just in the way anyway! I actually hope that some of the protocols that are in place now are available after this whole COVID thing goes away. I so appreciate their approach. Keep it up AHN!

We have been taking our cats to Animal Hospital of Nashua for over 20 years and have always been extremely pleased with the level of care and expertise. All the doctors, technicians and staff are well trained, compassionate and caring. There have been multiple occasions upon which our cats have needed emergency care, and their emergency services have always been exceptional.

Dr Williams and staff could not have been nicer and more understanding! Everyone was very empathetic and really seemed to care, they made us feel as comfortable as possible. It is slightly more than a regular veterinarian, but if you can well worth it.Thank You so much.

Unfortunately I have had to come here twice with my cat, but the staff has always been more compassionate than I would have expected and the veterinarians were compassionate as well but also direct and clearly very knowledgeable. They did nothing but put my pet’s best interest forward and my best interest forward as a pet owner.

The people here are very friendly! The only problem I have with this place is their pricing. Compared to other places, this one is a little on the high end.

Vet rated 3.3 stars makes sense for my experience here today. I see that you have to text to check in now due to covid19. No reply back to confirm or anything, call to make sure, no one picks up. After several attempts I am told it will be over an hour due to an emergency, that’s fine. Hour and a half later in the car with dog who’s been throwing up for 6 days in a row, a car pulled up, and dog is taken in within 10 mins. I call to find out why this happened, I guess the dog was lacking oxygen according to the owners and it took priority. My dog who could potentially be poisoned or something underlying, wasn’t priority. I then watched a nurse go over to another mans vehicle who got there after me. Why was I not approached by a nurse or confirmed check in? Very unpleasant experience. I left and decided to find another emergency vet willing to care for my family.

We have been taking our black lab to AHON for almost three years now and its been a really positive experience. They are always available as they have both a regular hospital and on site emergency care.In my experience with them they are very honest; depending on the need, will give you time to tell them issues over the phone and make sound recommendations without just telling you to come in every time, and they really care about animals!Every time we visit they make our appointment on time and we get all necessary care and support when asked. Just to make one last note - we live in Boston and still drive to Nashua to take our pup here, and when we get another sibling (very soon :) ) we will bring that dog to AHON as well.I cant recommend highly enough!

I’ve taken my dog Oliver to this hospital for a couple of years now. Staff is always caring and prompt towards me and Oliver’s needs. They take the time to explain things thoroughly and always check in after a few days from Oliver’s visit. Staff has also always been prompt with his prescription refills. I highly recommend Animal Hospital of Nashua. They’ll take good care of your fur baby.

Started using this place when I moved to Nashua in late 2018. Its been a great experience. The staff is warm and welcoming and the overall treatment of both myself and my pup have been great. These people really enjoy their jobs and care about animals and it shows. Also, their Vaccines for Life plan is literally the best thing ever.

The place is clean, inviting, and modern. Were so happy to hear that Dr. Williams is available to see former clients again. The staff are really engaged with clients and care about the quality of services being delivered. Its nice to know theres a 24-hour emergency facility close by when my cats are in need.

First time there and I will definitely be back, Kaitlyn was great with my baby Nala and Dr.Cassista is very caring, smart and explained my dogs ailments perfectly. Our conversations were via the phone due to the precautions they take due to the virus but I felt completely comfortable with her diagnosis and treatment. There prices are reasonable compared to other vets.

All things considered in this COVID-19 pandemic, I felt comfortable bringing my precious Merlin in, if for only a pedicure. Merlin is adored by your staff and he was happy to be back with me after having a much needed nail trim.

Ive had such good experiences with my pup Harley that I dont even know where to begin. From the 24 hour Emergency services to the regular vet visits and the surgery professionals, my girl has been treated as if she were family. She actually likes visiting the front desk staff and looks forward to seeing Sarah, Emma, Ashley, and Kathy. Some of the techs even come out from the back to greet her and even more impressive is that they actually remember her. Dr. Williams has been an integral part of her regular health and the advice from Dr. Cassista actually saved my dogs life. Her recent surgical experience with Dr. Zeitz and company went smoothly and they were super communicative even though I wasnt in town and helped her through recovery until I was able to pick her up. Even the office manager is involved in day to day and takes the time to greet people. If it wasnt for such an amazing team, I wouldnt feel confident in my pets health and well being and thanks to them, I know I have people who are care and compassion focused. Do not hesitate to bring your pet in because you will be receiving 5 star care from compassionate and kind people who truly love what they do.

Horrible, horrible money hungry owners. Talk about lack of compassion! Our dog was hit by a car. We knew he wasnt going to survive as he had a traumatic head injury. I carried him in, semi-conscious, explained what had happened. They carried him in the back room & wouldnt let me see him or be with him until I provided proof that my credit card could handle any possible expenses...?! My dog was terrified & physically hanging on by a thread and they needed to clear everything with a bank before I could be with him - WHAT?! Do you all remember the reason that you first went into this profession?! My brother was with me that day (also a dog owner from MA) and was horrified at their reaction. Unfortunately, something similar had happened to his dog and the vet was sympathetic & compassionate. He cared about the pet & the people. Please know that I completely understand that this is a business with great overhead and they need to be paid. They are in business to make money, as we all are, but this is not a clothing store.... There may be good reviews on here from other patients for general pet care but, when there is a life or death emergency dont you think the most important thing should be to have the owner & vet make a logical decision together and move forward in a classy manner knowing that this is a devastating & unexpected emergency? In recent years this clinic has undergone some extensive construction & decor changes so I suppose our pets will have to suffer until that expense has been paid down. Only giving 1 star since ZERO stars is not an option here.

Well I went to Emergency for my pet about a month ago which all was fine gave me medications and all was explained well.So as I could see my dog improving also with the help of a chiropractor who works on animals so I wanted to ween him off the meds.So I did it gradually..So my dog getting cited when the mailman went by started to jump so I had to put him back on the meds .One of the meds I was out so on a Saturday I called about 3:30 for a refill she said she will notify the Dr.so now it is 5:30 PM asking if my prescription is filled I got the answer Dr will be in@7PM So she said it may get filled between 7PM &11PM..still no communication Fast Forward to Sunday morning @3:30AM now my dog cannot hardly walk.Yes I was a little stressed out so I call back maybe tone of my voice sounded somewhat rude.So the girl said need to wait until 7AM now I was really upset.So at 7:15 I called the girl said let me check she said yes it will be ready gave me the price took credit card info.Now I get in the front waiting for them to bring out the pills.The girl who brought out the pills tells me the Dr almost didn’t fill the prescription cause I was rude.She handed me the pills and said have a good day and walked away.

Head Veternarian/Administrator/Charge personAnimal Medical Center of New England168 Dunstable RoadNashua, New HampshireJuly 28, 2020This letter is to inform you that I am making a formal complaint regarding Dr. Richard A. Williams, veterinarian on staff the evening of July 27, 2020. Dr. Williams displayed lack of compassion, inappropriate comments, lack of concern and misdiagnoses.On the late evening of July 27, 2020, my husband and I brought our family pet, Sadie, to the Animal Medical Center of New England. Our beloved Sadie began screeching in agonizing pain, hid under our bed, expressed loud, constant and uncontrollable wrenching sounds around 9 p.m. at our home. These symptoms occurred suddenly and without apparent cause. Sadie became inconsolable which lasted during our commute to the Animal Medical Center.Upon arrival to the Medical Center, a front desk staff member promptly brought Sadie in to the examination room while my husband and I waited in the outside parking lot due to Covid 19 regulations. Within 30 minutes?, we received a mobile call from Dr. Williams who reported that he provided a physical examination and that Sadie did not have a fever. According to Dr. Williams, he did not understand why we brought Sadie in to the clinic. I am the pet mom of 3 beautiful Australian Shepards and recognize when something is dreadfully wrong. I was shocked and appalled by Dr. Williams’s response when he suggested Munchausen syndrome. I informed Dr. Williams that something is seriously wrong. I know my Sadie and she never did that before. Dr. Williams’s stated that “I don’t feel anything is wrong but you have options, you can take her home and keep an eye on her or you can leave her here overnight for observation.” I did not want to take Sadie home as I knew something was seriously wrong with her. I previously observed staff members working at the Center that night who seemed attentive and caring to other animals so we decided let Sadie stay for overnight observation. Tuesday, July 28th we received a 7 a.m. call from the Medical Center informing that Sadie had a good night, without exhibited pain and that we could pick her up anytime. I was relieved that Sadie had a good night but know my pets and convinced that something is not right.On Wednesday morning July 29th my husband took Sadie for her appointment at her regular veterinarian requesting x-rays. According to this veterinarian, Sadie’s x-rays noted a piece of metal lodged in her small intestines which was the cause of her pain.Our hope was for Sadie to have x-rays at the Animal Medical Center of New England which did not happen. I will not recommend this facility to family and friends.Sincerely,Cathryn DeRosa

No xray was performed on my dog Sadie.Your Board-Certified Radiologist never took an xray and never sent a report. Check a copy of the bill! Would you like us to send you an x-ray from our qualified Board-Certified Radiologist showing a piece of metal in her small intestines.Next time get your facts straight before you repond to a valid complaint. I do not appreciate the comment from Dr.Williams response when he suggested Munchausen syndrome to my wife. We knew something was wrong and we are very concerned of the lack of compassion,inappropriate comments, lack of concern and misdiagnoses. Dr. Richard A. Williams owes us an apology for his comment to my wife. He insisted nothing was wrong with Sadie and stated that an xray was not needed. I have the bill in front of me and would be willing to send you a copy. No x-ray was taken as previously stated in your response to my wifes complaint. You do not have a report from the radiologist as an x-ray was not performed. That was upsetting as we have the bill. I do understand you have to respond and defend your business but this is unacceptable.Thank you for your lack of compassion!!!

Ive been with the Animal Hospital of Nashua for many years and have always been impressed with every doctor Ive seen. Each doctor is so caring, kind and honest and their love of animals shines brilliantly. The office staff is always smiling and friendly and I couldnt ask for anything more!

Avoid at all costs. I took my dog here once for an emergency and the vet had no idea what she was doing. She ordered imagining that was useless, gouged me, and then sent me on my way to a better vet. They are just looking to screw you. They gave me dog treatment that I didnt agree to and tried to force me to pay for it. Do not go here.

Best vet ever Dr Williams and Sarah at check in was amazing! They always take great care of all three of my dogs. Today we went in for a check up and some shots and Bentley my 4 year old Yorkie always has pain after shots. I left and sure enough 2 hours later he was in pain, so I called are Williams was concerned so we went back in and he made sure everything was ok gave him pain meds and off we went. At 8pm Dr Williams called to check on Bentley before he went home for the night! What an amazing vet he is. Thank you always and forever for taking care of my fur babiesThank you for everything!

Great experiences for primary and emergency care for my dog. They are friendly, informative, up-front, and took great care of my dog while he was admitted overnight for an emergency stay. The doctors were prompt and kept us informed at all times. I cant thank them enough for taking care of my baby!

We brought our dog Banks in for pain, limping, and not acting like himself. The phone call I made to Amy first thing was outstanding. She was compassionate, caring, and very professional and explained everything I had asked. We brought Banks in, and the vet techs were AMAZING! So friendly, prompt, and just so compassionate towards our dog and us as well. The doctor was great to explain everything before preoceeding with testing and made sure to answer all questions we had. We felt EXTREMELY comfortable leaving our dog in their care. And they even called to check up on him a few days later! I HIGHLY recommend this clinic if your pet has an emergency! Outstanding staff, very friendly and extremely efficient!!!

Dr. Julie Zitz is the absolute best! We recently saw her for surgical consultation regarding a complex hip and shoulder issue.She was very knowledgeable and gave us the necessary information to make an informed decision.She has a lovely demeanor, and it was obvious that she truly cared about our pet’s well being.........Such compassionate care on the part of both Dr. Zitz and her wonderful staff!

This place is amazing. We brought our 6 year old German Shepherd to the emergency room just a few days ago. We had no idea what was wrong with her as she was stumbling, lethargic, confused, and salivating non-stop. We were in a panic to say the least and everyone at the animal hospital helped calm us and assure us that our dog would be okay. They made us fully aware of procedures, possible outcomes, and a range of pricing. In the end, our bill was $1,300 lower than the LOW END that they quoted us. Could not be more pleased, dog is energetic and healthy again, and our wallet is still in tact! They have gained a customer for life and I would recommend this friendly animal hospital to anyone!

Dr. Zitz, Renee, Emma, Jamie, Amanda and all the staff are amazing and truly care for their patients. I highly recommend them for their wonderful care of your furbaby!

Worse place ever!!!!!!!!!!!!!! Overcharged me for my bill. I usually get an estimate and I did not have enough in my account. They said they would bill me and charged me and the charge bounced. The staff member who waited on me is a cheat and a liar, do not trust her. She said she could not give me money back due to not knowing, SHE LIED. Avoid at all costs and go somewhere else. Do not trust your animals there with that kind of ignorant service.

Stopped in for an urgent care visit when our kitty had a suspected emergency. We and our pet were treated with respect and given a full estimate of expected charges, and were given great care. Thanks to Dr Williams and the whole team here!

1000 stars for the best Emergency Animal Hospital that I have ever been.On a Friday at midnight our 8 months old Female Lab found mouse poison bought by mistake by a family member and ate 8oz of Bromethalin.We found out she was eating poison by the ripped pieces of the box and I did not know what to do, being a dog owner for the 40 years of my life I never had mouse poison in my house and I was totaled unprepared without knowing what to do.A fast Google search and I called Animal Hospital of Nashua, Sharon picked up the phone and with Dr Pudwill quickly told what to do. I was able to make Ginger(the Lab) vomit all the poison within 10 minutes that she ate it, and within 30 minutes we were there at the hospital.I can credit them for saving the life of our beloved pet.What amazes me is that, before asking my name or how I was going to pay them, them ethics talked louder and they saved a pet. Keep in mind until then I was not a customer, they did not know who I was and had no way to charge me If I haven’t shown up.I have been a dog owner for all my life, many of the Emergency Animal Hospital I’ve been tried to take advantage of the emergency situation. Not Sharon and Dr Pudwill from Animal Hospital of Nashua, they are the best.They told what to do in a hurry at midnight before getting paid and with a chance of not getting paid.My family had lost 2 dogs by age in the same year, so you can imagine how sad would be to lost a 3rd.Thank you Sharon, Dr Pudwill and Dr Williams.You guys are the best. Keep on savings lives.Raf D.

Always very good service. Cant be any better. Convenient location and great staff.

Our dog has been a client at this facility for 1.5 years. Most recently, he was operated on and there was a situation post surgery that could have taken his life. He was in doggie ICU. ALL the doctors, surgeons, vet assistants were involved in his care and were continually communicating and collaborating, as well as keeping us informed. Our 13 year old Corgi survived the post surgery relapse because of the quality of care, quality of medical practice, and the friendliness and thr genuine concern for his well being. Special shout outs go to his primary Vet, Dr. Durville, his surgeon, Dr. Zitz, Medical Director Dr. Williams, Dr. Pudwill, Dr. Guerrette, Vet Techs Hannah, Jules, Amanda and Renee, CSRs Emma and Emily, as well anyone else I may have unintentionally left out. And also a soecial Thankyou to the Office/payments manager, Barbara, for working with us!!!My wife and I highly recommend this top quality Veterinary Facility in Nashua. And our dog agrees🐾🐾