Great experience with this place. We had some engine trouble during our period, but with a phone call and some help we were back on our way. They even reimbursed us for the trouble. Awesome customer relations. We will definitely be a return customer.

Just rented a boat on Saturday 2/27 for the day to take my family out . First experience was that the boat bilge pump didn’t work and back of boat started to take on water and got a lot of of belongings wet. We were assured the water would drain as we got under way. It did drain but it should not have had water there in the first place. After we got a mile or so from the dock the motor shut down and we went back to the dock.Manager looked at problem and came up with a solution, pump the gas to the motor when it stalls. Well being a great day we set off once again. I came up with the speed to run the boat at 19mph anything above that it would die . We limped out to where we were heading and had a great day. We managed to limp back to the dock at between 10 mph and 19. I believe we had to use the gas primer around 12 times during the day. I was desperate, had family to entertain. Well to sum it up we received a $150 discount off of a $500 rental for our troubles. I rent a lot of boats in the area and probably will not be a future renter of theirs, the equipment is not kept in good working condition and I feel their customer service is lacking.. Better rentals out there. By the way I just booked 3 more trips but not there!

Dont answer the phone. Never have boats available. Dont bother to leave a call back number as they never return phone calls. Cancelled my boat at the last minute. Must be under new management because Ive never had such bad experiences with them as Im having now.

Wonderful customer service! Nice boats 🚢

Definitely worth the price. Got to enjoy a nice ride out where our kids got to see dolphins and other wildlife through our little trip. The staff were very nice and helpful with questions.

Fast and friendly service to get you out in the water in no time. The rental shop is right there on the water and when you step out the deck hands are immediately there guiding you to your water craft and kindly explaining key information.

This is a really great spot to rent a boat from! The guys in the rental shop were very kind and professional. The sights werent too shabby going through Port Royal. We rented a fishing boat which came equipped with a Yeti cooler and of course plenty of space for your fishing rods. This boat allowed you access into the Gulf too. What Naples boating trip would be complete without a stop at Keewaydin Island? Overall great experience and hassle-free!

Mangrove get away, Dolphin watching and much much more

We had a great time at this resort.Excellent service very professional and one of the valley parking employees his name is Jerry is very professional and gave us a wonderful service.

Good

My boyfriend and I reserved a deck boat for an entire day. The day prior to pick-up we stopped by the Marina to ask for a map so we could plan our trip, but we were told they dont provide maps until the day of rental, but we could find one on the website. We looked online, but were unable to find the map, which was no issue since there are plenty of marine map apps. We planned out our entire day to find out when we checked in to pick up the boat, that we couldnt go to ANY of the places we had planned on visiting. What the marina does not tell you upon booking is that deck boats cant leave the channel and center consoles can go into the gulf, but only a very limited distance. This is information that should definitely be provided either on the website or prior to booking, not upon pick-up. Karen, the manager of the marina, was extremely understanding and allowed us to switch to a half day, which was just enough time, but still very disappointing none-the-less. Had we known we couldnt really go anywhere with the rental, we would have planned differently and visited the places we had intended to go by boat via another method. It was a bummer since we rented the boat the last day of our trip, but the 4 hours we did spend in the channel was fun. The only other issue with rentals is the fact there is no mention that renters are responsible for fuel used. Not a huge deal, but youd think this would be disclosed or at least mentioned upon reservation or even at pick-up. The boats themselves were extremely clean and well maintained. And as previously mentioned, Karen, was very understanding and definitely accommodating.

Absolutely the worst boat rental all around! I reserved a boat for a friend who was coming out of town. Didnt even go on the boat. Stereo was broken depth finder broke trim not working! After they returned it they just changed my card !!! After my friend payd them! Now I cant get anyone to refund me. They also charged me 105$ for half day of fuel!

20 Stars for these guys...What a great experience from the reservation process to the office to the guys helping us get started on boat to the boat itself...We came over from Weston and will be back again..Thanks Naples Bay....

We did our reservation! And when we went to pick up the boat this woman in charge said that we need a license to operate, that was not our first time in this place and the never said nothing about this, she just tell us look the sign! Really?? This was our second time and let me tell you guys that first time was horrible as well they don’t use mask properly and boat are dirty but we decided to go again because was chipper than in Miami that is were we live, also the CHARGED OUR CARD FOR CANCELLATION AND THEY WERE THE ONES WHO CANCELED US, that’s why im taking my time to write this review, SAVE YOUR TIME AND MONEY GO ANOTHER PLACE!

Decent boats nice staff and good price

Great quality boats. Must rent here!

Good service, nice selection, clean boats, decent prices.

It is a shame that the company does not offer e-mail reservations for boat rentals. Sent an e-mail to concierge and Boat Rental manager replied asking me to call the place. Company should realize this is not a convenient option for international guests at all. Would have made hotel and boat reservation at this place but whithout the option of making e-mail reservations rather spend my dollars up in Fort Myers.

Good size boats kept In good condition and well equipped. Will rent again

They rented us a boat with a broken trim tab, in the down position, the boat rode terrible, the owner did not have the courtesy to apologize or offer us a discount for his failure to maintain the boat. We will never come back.

We had a fun day. Friendly staff but kinda hard to find.

Just walked around didnt really explore but what i did see wwas beautiful.

Expensive but very friendly staff and great boats.

Good boats helpful staff

Good boats and staff but expensive

Boat rental with good, big enough boats clean and well motorized. The area is fantastic, with the included map you have a great adventure and see a lot. From the sensational billionaires home to the local wildlife. 4h is a good time.