I have been coming to this place since years ago when I had a shoulder injured. I have come for 4-5 times during the years and I have always found a great staff. It is easy to set up the appointments, they have helped figuring out the cost with the insurance before my MRI every time. The service it is fast and convenience. Great communication with my doctor with the results. After 2 years I needed one of my results but I couldn’t find them. My doctors office called and they fax it right away. I recommend this place 100%!!

Amazing experience. It was an hour drive through traffic there and back for me but it was so worth it. My technician was Alex and she was so gentle, considerate, and helpful. I felt like I was at a spa, not an imaging appointment. Front desk staff were courteous and friendly. I was seen right at my appointment time. Waiting area and facilities are very clean and there’s plenty of parking. Highly recommend.

I went here for an Ultrasound of my foot and it was quick and painless. Dr. Kincaid who did my Ultrasound was great and very thorough. The front desk staff were friendly.

I have had several different types of imaging done at Naperville Imaging. They have top notch customer service from scheduling the appointment to the front desk staff to the people who perform the images. You can’t beat their prices and quickness of getting an appointment over the hospitals either. Facility is super clean. I won’t go anywhere else for imaging. Highly recommend!!

The forms were easy to figure out on the IPad, everyone there was very nice. Short wait time, clean, modern facility.

Very nice. Clean rooms and clean waiting room. Fast imaging with plenty of pictures for the doctor to look at. Doctor knew what he was looking for and was very nice.. Highly recommend.

I had a great first time experience here, it was a family friendly environment and felt very welcome. During my MRI I felt comfortable and relaxed during the whole process. Definitely recommend.

I have been to naperville imaging 2x I like the convenience of parking, checkin process and professionalism of the staff its much more financially economical then going to the hospital if you havent meant your deductible I highly recommend this facility

I was very pleased with the checkin process, Quick and easy. I had an MRI done on my neck and the lady who assisted was very knowledgeable and friendly. Good prices as well. Would recommend

An amazing location . I’ve been here a few times and I’ve always had a great experience. Everyone is super nice and helpful. I definitely recommend this location.

Very clean and have a place to leave my clean clothes and they were professional..

We were greeted with kindness and any question I had was answered. Staff is polite and friendly. Appointment is on time with very little waiting.

Everyone was very helpful throughout the whole process. Patty in imaging was extremely attentive and patient. Although I dont desire another injury, thats the place I would want to go for another MRI!

Always a good visit when I visit Naperville Imaging Center. They make you feel so comfortable while you are there for whatever services. They are professional and very accommodating.

This is a good place and very great with appointments. I was able to reschedule twice with them without difficulty.

Good costumer service and works around your schedule!

Let you pick music and make sure you are comfortable

Very nice place! Staff was very friendly and welcoming! Highly recommend!

Very positive experience. Clean office. Kind and accommodating staff, both admin and medical.

Resonable prices with or without insurance. Appointments can be available atleast the same week you call, plus they close late.They have great customer services results and results are sent to physicians on time compared to other imaging centers.

Update 7/13/21: The manager reached out to me and nothing helpful came of it. I wish I would have read the reviews before I came here.++++++I only came here because my insurance said it was less expensive. Overall everyone was friendly but I absolutely hated that the radiologist did not do their own diagnostic and pretty much just copy & paste from my last scan at a different location. Its counterproductive when I wanted an unbiased opinion. On top of that, they gave me a disc and did not send it to my doctor so now I have to drive all the way out to Chicago or Fed Ex the disc to my doctor; they only send the notes. Blah!

Great service from the receptionist to nurses and doctors.Great job everyone.

Called to get an appointment from a referral that was given to my by a doctor, and was treated in the most unprofessional manner. I emailed the referral to this facility, and was told by the representative to contact the clinic because she wasn’t familiar with the doctor. I then called back to Pioneer Physicians, which I who referred me. The rep at Pioneer Physicians advised me to have someone from this place to call to get any additional information that may be needed. Called back to this facility and advised the representative Pioneer Physicians said to call them for additional information, and was told she couldn’t call them or schedule an appointment because I didn’t know the doctors name, and it wasn’t a doctor she was familiar with!!! Are you kidding??? I have NEVER in my 35 years of life have known medical facilities being unable to call or communicate to better help the client. So in all I couldn’t book an appointment cause I didn’t know the doctors name(was not my regular doctor) And the representative at this facility could have simply reached out to get the information needed. I will report my experience to every platform. Hopefully this facility will retrain their workers to better assist the client and not inconvenience them because they don’t know a name of a doctor. Unacceptable

Wonderful place to go too! All staff is very lovelyI highly recommend to family and friends

Points for cleanliness and promptness on day of appointment.The actual patient experience left a lot to be desired.I had recently switched my OB due to a move and he sent me over to this facility for my 32 week ultrasound. On arrival, I was promptly escorted back to a room by the tech. The tech did not introduce herself or make any effort to make me feel comfortable beyond instructing me to lay on the exam bed. At my previous facility, they had a screen on the wall so that my husband and I could see the ultrasound in progress. This was not the case here and the tech did not turn her screen towards me. My husband said he could barely see anything as well. She did not make any effort to take the initiative to explain how the visit would go. I finally asked if I would be able to see the screen for a glimpse of the baby we were so looking forward to. She curtly said that she has a “lot of pictures to take” and would show me when she was done. The rest of the ultrasound was spent in silence. The techs at my previous facility would explain what they were doing and make small talk. We didn’t hear any heartbeat.After she got the images she needed, she did turn the screen and let us see. The baby was turned in a not great position and she did not go above and beyond to get a better angle. We barely saw anything. We got four print outs of the ultrasound on which pretty much nothing is clear, whereas my previous facility would provide entire rolls.I work in healthcare and am very aware of what good patient care is versus subpar and this was definitely the latter. The tech made no effort to involve myself or my husband in the visit or to generally connect with us as people beyond what task she needed to perform. I realize that this is a general imaging place, and doesn’t specialize in all the fuzzy feelings an OB centered place would be more apt at, but I can’t imagine coming here and experiencing such cold treatment if I was worried over the health of my baby or if there was any other health issues I would be needing imaging for.At the front desk, I noted a sign stating that they would provide a $5 Starbucks or Dunkin’ gift card in exchange for a good review, which is a red flag as well. Good reviews should come from excellent care of the patients a facility serves, not the prospect of receiving a gift card.

Great place, great prices! Wonderful employées that are very knowledgeable and helpful!

Quick, easy, and painless. Friendly and informative staff. Clean and modern facility.

Small wait, very clean and nice surroundings (TV), professional staff, extremely pleasant employees. 3rd time here, highly recommended!

Very decent place, and they were able to help with our schedule within 20 mins and the check in process was super easy and I will recommend.

Staff was very pleasant. Tech was very professional. I was in and out in no time

Friendly staff short wait times would recommend coming here for your MRI needs

The facility is very clean and the staff is very friendly and kind. I will definitely come back for any future testing

Extremely bad experience with my biopsy. I won’t come back to this center for any kind of procedure.

Fast appointments with no wait. Quick results.

Very short wait, staff was helpful patient and so nice!

So awesome i felt soComfortable and relaxed amazing place!!

Wanted to give you some feedback on Natalia in the front office who showed absolute lack of empathy during my appointment today.I had to reschedule my appointment already once and push out the MRI by a week despite being in pain and requiring an MRI to follow up on appropriate treatment with my doc.The office is also very inefficient because I never got an email or text confirming or reminding me of my appointment time.I arrived at the parking lot at 11:30am as there was construction and had to re-route to and struggle to find the way to the office location.I finally was able to find a spot away from the office and had to struggle to walk to the office due to my back pain. So I was obviously a bit late for my appointment.No one at the front office had communicated to me about the construction at the office that would require me to plan ahead and arrive early for my appt.Liliana at the front desk however requested my ID and insurance card and proceeded to check me in at which time Natalia went to check with tech and came back to tell me I had to reschedule again for a 2nd time given I was late and I was expected to check-in at 11:15am. I did mention I had not got any confirmation via email or text reminding me of these at which point Liliana confirmed they didnt have my email on file - is that my problem or the inefficiency of the front office to take necessary information during intake and confirming appt? However I am 100% certain you have my cell phone number because you have called me so my question is why didnt I get text msgs? And geez why would you take my ID and insurance card if you were not going to do a patient intake.At this point I said its ridiculous and I wont be interested in rescheduling and asked them to figure a way to accommodate. If they didnt I was definitely going to not reschedule but change providers. Frankly this is not the first doc office or lab where I had to wait around beyond the appointment time as a patient so not being able to flex for consumers needs to change in healthcare as a practice. Really guys do you think docs and health care professionals are the only ones with lives or that patients have to wait around for you when you run late and not vice versa?An effort was made to get the tech. I told Natalia that I dont want to talk to the tech but want to talk to a manager or supervisor....but she didnt move or act like she heard it and it required me to raise my voice to make sure she heard the request loud and clear. Still no response she is just sitting in her chair acting as if she heard nothing. I walk up to her and ask if she heard me to which she says I was yelling. Well I didnt have to raise my voice if you acted on it in the first place and did your job. She finally gets up from the chair goes inside and gives a call to the manager Sara and explains the situation and claims she offered to take me in if there was a no show at noon or that she is open after. Both these options were not offered to me in the first place. Am sure Sara gave her the right direction to figure a way to accommodate but Natalia wouldnt do her job which is to convey the msg and explain it to me because she didnt want to talk to me at this point (she thinks I have a hearing problem too to not hear what she said to Yasmin).The saving grace was Yasmin who showed the maturity to explain and advise on the plan to accommodate me.Would like to commend her for stepping in and doing the job of the front office desk despite it not being her role.And to top it all it was my birthday so thank you Sara and Yasmin for making my day despite Natalias efforts to make it go downhill !!

My experience with this facility was frustrating. When I first called them I was told they did not take my husband’s insurance. After further research I finally found out they do. All they needed to do was ask if my husband had doctor’s orders from his doctor’s referral department which he did. Their front office staff do not seem to be throughly trained. I am not sure the technician gave my husband a numbing agent before inserting the IV line to give him the contrast dye before his CT scan resulting in a painful experience for him. At this time I could not recommend using this company.

Very informative, professional and friendly staff

Horrible customer service and service in general. My wife had a few appointments with them and everything was going through the insurance. They didnt reported appropriate to the insurance and the insurance didnt pay them of course so they ended up taking us to collection without even asking for a payment from us for a something that was their mistake and I had to pay hundreds out of pocket after everything was approved from insurance on the first place. When I called to make the payment they didnt even want to talk to us. The billing guy is very rude and always with attitude even when you call them to make a payment.2 months ago my doctor sent me to have a chest scan and they were so confused and unprofessional my doctors office spent an hour to figure out the details with them. When I went there they still didnt want to accept me and didnt know what to do. Bunch of untrained morons! I will never use them again! Unfortunately there is no zero option for rating.

They are okayThe results came en 2 to 3 days( $5 Starbucks)

My wife had to go in for an ultrasound as we did not get a heartbeat in her prenatal visit. We were told that she could not have anyone go in with her. This was hard enough as it was but we understood as things need to be done differently with COVID. I had to wait in the car. But when she went in, they told her that she could not have her husband on the phone. What?! She can’t have me there physically and now they won’t even let her have me there on the phone with her when we find out whether our baby is alive or not?! They said it is in consideration for the technicians. How about putting the patient first? Especially in an emotional time like this. If you are not going to let someone be there physically, let them be there virtually.

Good place good staff

I was comfortable and no long wait

Nice staff and very professional.

Fast service clean office

Staff very friendly and efficient.

Super efficient. Real people answer the phone. No request too much. Follow up on what they say they will do. Not long to wait for appointments. A breath of fresh air after dealing with DMG for years!. Thankyou!

Very quick experience

Great customer service from whole staff!

Very nice experience

It was a smooth experience

Very professional. Very welcoming.I am totally happy with the service they offered for my Dad.

Quick and easy

Good service

Awesome staff! Everyone is super friendly. My daughter walked in nervous and walked out saying everyone was super nice to her. Worth the two hour drive!

Front desk is rude and hung up on me while I was trying to make an appointment. Called 3 times and never made it around to making an appointment.

I had an ultrasound done there in Naperville. Eleven days later, yes, 11 days later, still no test results available for the doctor. I thought 10 days was a long time, but Im still waiting after 11 days, no results yet from this place. Called 3 times, and still no results. They say they have no control over the situation, the person that reads the results does it at his own pace. I would be cautious if you use this place. Stick with a more professional bunch. This place is not professional by my standards.

I love this place. They are very kindness, and prompt. The technician was very friendly and professional. My appointment was last Saturday (12/16/17), today at morning I asked to receive the results by email because the chronic pain is killing me and they sent it to me inmediately, I received them less that five minutes. I suffer chronic diseases, so, I will not doubt in come back to this place when I need their services. I highly recommend this place. The best place ever. Good job ! Thumbs up !

Great experience! Very friendly staff. The tech was knowledgeable and made me feel at ease. I have had MRI’s other places and this is a 10 out of 10.

I was running late, extremely late, and the ladies graciously allowed me to still come for my appointment. I do not know of any medical facility yhat do that! These days they make you reschedule the appointment and some even fine you. Thank you so much Naperville Imaging Center!! Fantastic service with an extra dose of customer care!

I came here after having a mild panic attack at Central Dupage Hospital’s MRI office. (Nothing against CDH here..... they’re GREAT AS WELL!) I called up my insurance and they referred me here. The office is comfortable and the MRI is a lot wider which makes it much easier to handle for someone that has claustrophobia. (If you’re claustrophobic as well, bring a comfortable eye mask! It really helps!)They have a really great and friendly staff. They are also cheaper in cost.Thank you NIC for making it so comfortable for me!

This is the best Imaging Center around! The facility is beautiful, the front desk staff and imaging staff are so nice and friendly. They go out of their way to make your experience great! I will be coming back.

The staff working the procedures is a solid 5/5 Yasmin was very attentive and direct to my needs. Also, the blonde haired lady was very friendly.The front desk lady is a whole different story. Rehiaan or however its spelled is very moody and should take a class on basic customer service. I noticed that she was the only person working the front-so maybe shes under pressure.

Staff was courteous. Dr Kincaid had imaged my ankle via ultrasound. During the ultrasound, I was told I tore my ATF ligament and that there was severe damage. When my Dr received the report, it said something completely different (dorsal talonevicular joint capsule tear). I called to ask Dr Kincaid why I was told one thing and the report said another and asked if he could review the images again and was left with a response stating the report is correct. I fear that I am receiving the wrong treatment because the report is incorrect and that I have suffered mental anguish because I was told something different than what really happened. I feel this is extremely unprofessional to give a diagnosis to the patient and then tell the patients physician a different report.Because of this I am going for another ultrasound from a different sonographer to verify the validity of the initial report by Dr Kincaid.

Dr. Kincaid and his staff were excellent. My wait time for the appointment was minimal. He was very through and answered all my questions. I really felt as though they cared about me. Something that seems so simple, yet so many others miss the mark. Highly recommend!

Easy in easy out. Insurance wouldnt cover my CT so I paid cash almost the same as my copay. Insurance did cover my xray and no problem paying both ways. Great and friendly staff. Quicker than hospital thats for sure.

Referring everyone here!

This is my 2nd time to Naperville imaging. Both times I got there about 20 minutes early, both times I was leaving about 10 minutes after my appointment time with image CD in hand. Very nice professional people & very nice facility.The cost of the CT was by far the cheapest!!

The staff here is very courteous and extremely helpful. They were able to get my husband in right away given the pain that he is experiencing. The facility is very organized and clean, compared to other facilities that I have been to and referred patients to.

Great experience! Clean office, friendly reception staff, and efficient scan. When there was a complication getting the order from the doctor’s office they patiently worked with me and the doctor to get the order quickly.

Hi! My name is Lindsay. I just had my 2nd set of mammogram screening at Naperville Imaging Center. The first time I was scared and nervous and they are very nice. This second time of my screening I listened to every word she said and what helped me is that I closed my eyes. So if you ever get a test done and you get situated, you should close your eyes and listen and its done in 5-10 minutes.I would recommend Naperville Imaging Center in Naperville, Illinois as they really care about the person and your not just a number!!Thank you!Lindsay

This place is amazing. The front office staff is very efficient and friendly and the techs are prompt and professional. I highly recommend Naperville Imaging Center for any imaging needs.

This is my first time to any imaging center and staff was too friendly here. Though i was 30 min early to my appointment time but they happily accepted it and processed it faster rather than me waiting for 30 mins. I will definitely recommend them.

I have had multiple MRIs and Cat Scans here and everyone is so wonderful and kind. Patti has helped me a few times and she is such a sweetheart. I recommend this imaging center to anyone who my need an MRI or CT Scan.

Every visit that I had, was always pleasant. The staff was very professional. Talk me through the details of my procedure, step by step. I always experience kind and polite service.

They were very helpful with my insurance coverage and my authorization. All were friendly, much appreciated at an 8a appointment. Got me in and out quickly.

The imaging / ultra sound of my right ankle was unclear & Brian Kincaid said he had to figure it out, he figured wrong, my ankle snapped as it slipped & rolled. Wouldnt he think that my loss of muscle is due to the fact that almost a year was spent in a boot. I already had one ankle surgery, & my ankle is messed up. If the report is inconclusive, he needs to express that and not make up his own princess fairytale story.

Absolutely the worst! I came in yesterday, 06/21/2019 at 0815 for a cervical MRI. Checking in was great and painless until... Patricia came in the locker room to asked me for a card that I am supposed to have as proof or some kind of a release from my surgery 11 years ago. I assured her that there is no card like I told them over the phone. I brought a printout of my Central Dupage Hospitals Mycharts health history - it showed all my angiograms, MRIs, w/ and w/o contrast (in my brain! cervical and spine) and all medications I was and currently taking. On there, shows no CARD this should be good enough as a release for me to get the MRI. She said I do not want to lose my license - she proceeded to walk out of the room with my record that I brought. As I look out the door to look for her, she was showing my paper to all the girls at the front desk that felt like a complete violation of my HIPPA.I already signed in computer, typed in what I had on that paper to their system and should be a need-to -know basis. Feeling violated, I walked out of the office!I had a feeling she did not want to give me the test anyway as I felt indifference from the start when she said that I shouldnt have changed yet. Or maybe, she simply did not want to be at work that day and I am that soul that had to suffer.My physician is only trying to eliminate what is making my arms go numb and hoping that it is not related to everything else i have going on so I can function without episodes but, this office is obviously not knowledgeable or have employees for cases like mine.I made a call to CDH Neuro Radiology after my visit to this facility, spoke with Sue, they were very apologetic to me with my experience with Naperville Imaging. Sue assured me that there is NO CARD issued after my kind of surgery and my condition. A medical bracelet maybe...if I chose to.I drove to my physicians office afterwards and was asked this question; if Patricia was worried about her license? Did she think that my doctor jeopardizes his over and over by sending me to get MRIs and CAT scans?Anyway, crisis over- Thanks to Edwards Hospital.

I had an x-ray done on my back and they were very helpful. There was a lot of people in the lobby but the wait was not that long. The people at the front desk were very friendly and accommodating.

I went there for the very first time last week.The lady that did my mammogram was like my kindly tour guide thru all 3 of my tests. She explained everything to me as she did it..and saw to it that I was swiftly got thru my other tests.Also a calcium test thats not normally covered bu my insurance was available to me at no charge during October..very nice!

I really like the friendly staff and Dr Kincaid is very professional and knowledgeable. I recommend! A+ place

Easy to locate, minimal wait! Very clean, polite and professional staff. Definitely recommend this place :)

Easy to find. Quick and friendly receptionist. Id thoroughly recommend this imagining service.

This is my second visit for an ultrasound of my foot. Staff is very friendly and speedy with processing a patient! I highly recommend them!

Excellent to work with and much better service than some of the local hospitals. Would use again. Fast and easy.

Amazing service, they will go out of their way to help you

My first time here and the office was clean and welcoming.office staff was very friendly and helpful! Great place.

Impressive place!! I was out of my doctors office and was into Naperville Imaging center within the hour. Very pleasant!!

For the second time I was referred to their affiliated branch for an X-ray. I was told that their equipment was being repaired. This was very inconvenient and caused me to be late for my doctor appointment. My doctor has repeatedly complained about the quality of the Xray images they produce when their equipment is working.

Not happy, in spite of my suggestion to do ultrasound, diagnostic mammogram was done $200 and then ultrasound $225. Is this fair? When ultrasound is less painful and harmful. I dont think so.

When I made the appointment 3 days ago I told them i didnt have the order. They said no problem we will get it. I drive 50 minutes on Icy streets and they tell me to reschedule they dont have the order!!! They paged the doctor and wanted to know if we wanted to leave. I called the hospital and got them to send the order over immediately. Rude. Incompetent people at the front desk!!!

In and out, people are helpful and extremely nice. Everything was done in a timely matter and the waiting area was nice.

Receptionists are very professio al and helpful. I was taken care of in a timely matter. Not a long wait to have procedure done.

Best experience of my life did not have a panic attack while getting my MRI the tech made me feel very comfortable😘😘😘

Great experience! Very efficient and courteous staff.

Our experience was very successful and it was fast and very convenient. Also the staff was very generous and the place overall is very professional.

My general physician needed me to get an echocardiogram done and wrote the order to have it done at Naperville Imaging Center. Their technician, Stanimira, the cardiac sonographer, was very kind and patient and answered all my questions throughout the process. Id definitely do any future medical imaging I need done at this location. A+ and 5 stars.

The staff at tje front desk is really nice and helpful. Am a little upset that it has taken almost 2 weeks to get results from my doctor which should not take that long.

Naperville Imaging Center now has a 1.5 Siemens MRI scanner and a 64 slice Siemens CT scanner. Same day appointments always available!