Great service all around. From the time of scheduling to the time of service everything went really well. I would highly recommend their services. I had a chimney cleaning done and they fixed my flue while they were here (it kept falling). Very honest and straight forward. I will definitely be recommending this company both personally and professionally.

Weve used Naperville Chimney Sweeps (Retired Firemen) to clean and service our chimneys for many years on our past 3 homes and we kept coming back. Yesterday we had them clean and inspect our new townhome fireplace. They did a wonderful job. Keep up the great work NCS.

Showed up early and spent just over an hour handling all my concerns. They cleaned the fireplace, helped me figure out why my gas starter wasnt working, and even investigated the backdraft problem I was having with my furnace/hot water heater. Throughout the entire process, they explained what they were doing and why and answered all my questions. At the end, even though they had done so much more, they only charged me for the cleaning! Great guys and I highly recommend them to anyone who needs great service at a good price!

They inspected my gas fireplace and set the logs up so that it looks great and operates flawless. They are off duty firefighters. Showed me the best way to light the fire and discussed upgrade options. Also looked at my smoke alarms and fire extinguisher. Very good price for peace of mind knowing the fireplace is safe. Highly recommend.

This company is a breath of fresh air! We hired them to clean our chimney and they couldn’t have been nicer explaining to us that we didn’t really need one and instead giving us a detailed tutorial. They could have easily not said anything and just performed the task we hired them to come to do (for triple the charge). I wish every company was as honest and helpful

Naperville Chimney Sweeps is top-notch! Jim and Mike came out and were extremely helpful, informative, thorough, and incredibly friendly. Their service is an educational experience and you can tell they really believe in what they do and do it very well. Would highly recommend!

Very professional, reliable, reasonable & friendly company! Would highly recommend!!!

Purchased a new home but had not used my gas fireplace yet. Phil came out and did an evaluation to make sure everything was working ok and walked me through how to properly turn it on and off. Both Phil and the front office were very friendly. Phil answered all my questions and concerns that I had. Phil also walked through fire safety which was great. Highly recommend.

Chimney Sweeps inspected the chimney and provided a report stating an unsatisfactory concrete condition and cracks around crown.At same time contradicting to finding their technician called out not a safety issue and no fixes needed.I had to get another chimney company, their finding was the same, the cracks needed fixing, water seeps through the cracks and damaged the bricks, recommended I get a masonary work done.Thanks but no thanks, shortcoming by Naperville Chimney Sweeps made me think it is a non issue, matter of fact it was an issue that needed attention and not safe.Would you get cheap service then get hit with expensive repairs?

Our experience with NCS was great! We had an old set of gas logs that was wearing out and putting off an odor so we called NCS to come out and inspect. They were very professional and answered all of our questions. With a toddler in the house and new baby on the way, we wanted to make sure the fireplace was safe to use. We ended up ordering a new set and the installation was fast and efficient. Very pleased with this company and would recommend to anyone. Plus they are off-duty firefighters so they know what they’re doing!

Thank you Phil and Wayne for the outstanding service! I really appreciate your patience in teaching this Texan how to work a chimney and the suggestions on the placement of the extinguisher, smoke and CO alarms. P.S.: My daughter who’s name is not Lily thanks you for removing the plaque off her door. 😉Also, thank you Amy for finding out info for me regarding the smoke alarms, you were very sweet!This is a company that really cares about its customers and it shows, I highly recommend anyone with a chimney to use them!

Super professional. We are first-time home owners who have never had a wood-burning fireplace. They walked us through every step of their inspection and showed us how to do the everyday maintenance as well as what/how to use it properly. Definitely recommend this company to any other first-time home owners and/or fireplace owners.

Wayne and Phil were my techs today. I was very impressed. Very knowledgeable in the area of chimneys and fire safety. They definitely exceeded my expectations from inquiring about services, booking the appointment, and completing the work. If chimney services are needed in the future I will definitely continue to use Naperville Chimney Sweeps and recommend them to everyone I know. Thank you for everything!

We bought a new home and had no idea how to use our gas fireplace since we never had a fireplace before. We called Naperville chimney sweeps and Amy was extremely quick to respond and set an appointment for us. Jim came to the house and even waited 15 minutes for me to get there because I had the appointment time wrong. Jim was nothing short of amazing and professional. He taught me everything I needed to know about my gas fireplace and then walked around the new house with me and talked about fire safety. I truly felt like he cared. He cared about our safety and future in our new home and me understanding not only the fireplace but fire safety. I’m so lucky to have come across this company and I highly recommend them! I wouldn’t use anyone else in the future but Naperville Chimney Sweeps! Thank you so much!

~~~Safety First~~~ Unbeatable Service 5*Extremely satisfied with the service received from Phil and Jim. They are very knowledgeable in the field and have current/ retired firefighters on staff. Who better to inspect the chimney than the hero’s who are called upon if an emergency happens. They were both polite professional and took time to answer our questions and concerns. Putting safety as priority is number one in my book! The amount of service they provide for the price paid is unbeatable. Awesome job! I will be referring to everyone else I know. See you guys next year for the yearly service call. Thanks for everything.

They did great work and were very professional and helpful. Would recommend them to anyone.

Pat and Wayne went above and beyond! Highly recommend, very fair pricing.

Fair price, courteous staff and honest installers for my blown off cap.

Great service. They go over fire safety. Very professional and reasonable .

Great and prompt service! Very friendly and professional.

Emailed and never got a call or email back.

Punctual, professional and very knowledgeable. I was given an education on fireplace safety and fire safety in general. They even inspected my fire extinguisher. I will definitely use them again and recommend them to anyone who needs their chimney cleaned.