Appears Driver stealing packages. Twice orders from costco did not show up. The tracking said released by driver at the door. I was home both times and no UPS truck around. Checked with neighbors nada. Fed ex and USPS no problem. Get couple of shipments a week. I have an enclosed patio so even if they did deliver it would not be taken. I am certain that the truck never got her.

Sent a customer an order from mississippi. They put it on the truck to deliver saturday but took it back to the building. Then went out for delivery this morning. My customer lives 7 minutes from the ups store and they said she should have it by 10. Napa valley is not even that big to take alllllll day to do a delivery. Then the customer service acted like they didnt even care. I think from now on i will never use UPS again. Twice in the last month ups has screwed up and delayed and switched my shipment dates. You gets no love from me ups.. not one drop. Last time i use you.

Horrible customer service. No attempt to understand the customer, just yelling at you the whole time. Also, lots of back and forth with calling different numbers and misinformation about who can authorize what. I spoke with someone named Noema or Norma twice and both times she was unnecessarily impatient and rude. I was dreading having to call about my package because people who work in customer service are rarely in the mood to actually provide customer service. Unfortunately, I was right. The other guy who transferred my call was not very accommodating either.

Sent a customer an order. They put it on the truck for delivery thennit was in process at facility againhas been out for delivery since this morning. Its 37 minutes to 6.. customer lives 7 mins from this location but they wont get it until 10pm. Totally unacceptable.. Napa valley is not even that big to take all day to do a delivery. customer service didnt even care. Never again will we ship ups. Spread the word!!!!

Nice guys behind the counter. You have to type out the sender/receiver info in a computer yourself. Once you do it a few times, it gets easy.

I wish there was a zero star review for this. My package has been sitting at this facility for close to a week. Every day around 4:45 it goes from “in transit” to “emergency/weather” delay. I have contacted UPS on 3 occasions requesting a pickup at facility, and they say they have processed it. Each day it goes out for delivery again, and they say they don’t have a request for pick up filed. The worst is that the facility is literally 4.8 miles from my house. The customer service is atrocious, there is no resolution in sight, and my much needed delivery for work is collecting dust on a pallet while their logistics experts languish in the unbearable 70 degree sunny weather. DHL can somehow bring a package to my office in San Jose from China in 11 hours, but ups cannot move a 10 pound box 4.8 miles in a week. Embarrassing.....

I walked in and the customer in front of me was how do I put it politely, being difficult. I assumed I would be stuck waiting for that disaster to play out but instead someone from the back saw that I just needed a quick drop off and came in and helped me. As for the customer I was talking about ahead of me, the employee dealing with her was super professional, polite and didnt give any hint whatsoever of being annoyed. He was a better man than I. Highly recommend

Very helpful! I missed the delivery of my engagement ring on Valentines day the planned day of the proposal. Held my package at the center so I could pick it up that night!

Very friendly people and helpful too

Great people 😀

Awesome customer service, very nice front desk attendant. Gray hair, mustache didnt catch his name but its 3:57pm 11/22/17. Need to give the credit when credits due.

Thank you Ryan, thank you UPS team. 5 star customer service. Will be a customer for many more years as will my local friends and family.

Sadly they don’t notarize. If they did then I’d give it 5 stars, but even without that, the folks who run the counter are genuinely kind and interesting (a rarity in the Valley).

Do you guys do livescan ? I need it asap

Absolutely the worst service they could give, we are a business, 3/4 miles from them and it 3.21 pm and still no delivery

Wonderful service, and a can do attitude!

Friendly service

Super helpful

Ok service