Not sure who I talked to which is a bummer because I would have like to remember her name, but she was really sweet. Everything was quick and easy, paid off my defaulted debt for a medical bill and was sent on my way. Thank you for the professionalism and the sincere positive attitude. Im sure this job is not fun at times, so keep up the good work.

I cannot imagine what an awful job this would be, based on the reviews I see listed below. I did in-fact have a bill I defaulted on, not fun- but nevertheless my responsibly- not theirs. Janette was wonderful to deal with. Personable and a pleasure to speak with. Good for her for keeping that kind of attitude with such a thankless job.

Absolutely awful agency!!! Rude receptionists that will hang up on you. They tacked on $700 in fees on top of medical bills from Primary Health. Unfortunately I had an issue with my insurance not coving my bill because Hr didnt put in my correct hire date. Nice to know youre taking money from single moms trying to support a family during a pandemic. Disgusting. Might I mention, this company garnished money back in December and recently called me for payment a month ago. Crooked. Ill be going to the attorney General on this matter.

Horrible, very rude staff. Such a scam!

Wow great service! They completely forgave my entire $10,000 debt! So glad I asked if I could get a break. I suggest you ask for Ashley, she will hook you up!

These people will harass you over the phone and ask for you to verify private information but won’t tell you who they are or what this company does. They say google it if you want. I have called and let them know if they continue to call me and not identify who they are or what they are calling about I will take legal action. Stop calling me I don’t owe this company money or have ever done business with this company.

Some of the people who work here are sketchy sounding. Their script is hello, this is a business. What is your social security number?Ownage Pranks uses the same hold music too so it seems like they arent even able to pay for decent audio assets.

I’d give 0 if I could. Suing people for medical debts during a pandemic is despicable. Not to mention the fact that I’ve tried to get in touch with them multiple times to get my account information and they failed to follow up with me when I told them I needed a few months to find stable income.No notices, no bills for this money, just papers suing me for money I don’t have.Words can’t even express how much I hate this company. They’re the only company in the valley that garnishes poor peoples wages for services they NEED to have to stay healthy. It’s disgusting.

Took our money now will not answer phone to send a confirmation letter. Still on credit report. Been calling 10 times a day and hang up.

This company is 100% unwilling to work with anyone suffering right now. They want there money even if it costs you and your loved ones lives.

This place does not know the laws of statue of limitations. Theyll be hearing from my legal team!

This collection Company is the most unprofessional company I have ever dealt with they have a “debt” that is not mine!I have fought with them for weeks, during this time I was trying to buy a house and this just randomly popped up, even though the debt is not mine.I offered to do a pay for delete just to get it gone they refused during that time one of their employees even used profanity with me.I have never dealt with such an unprofessional company.

The lady on the phone was so nice and helpful, set up an easy payment plan and soon Ill be debt free whoo!

Suing people for medical bills during a pandemic and adding 12% interest. Ridiculous leaches

Worst collection company. They don’t even deserve one star makes me sick that I have to leave one. When covid 19 shut down the court houses I had no way to dispute my alleged debts. Emailed them and asked if we could postpone until the court house opened. Received no response and paper work from the sheriff saying garnishment was starting. This company bullies people. I should of had a fair chance to dispute those claims.

Called my number looking for a ‘Jim Morris’ I told them, ‘you have the wrong number’ Then I was asked ‘Do you know a Jim Morris?’ Um. No I don’t, I told you you have the wrong number. They then called me 2 more times back to back.

I received a statement in the mail from these lovely people claiming I owed them 104 for a medical bill from primary health. I immediately emailed them a screen shot of my bank statement and the receipt from primary health both stating I paid my bill. They are not collecting from me! I have amazing credit. We will see what they say!

Listen folks; alls you gotta do when you receive a collections notice in the mail from this novice; return a personal letter that states that he must cease and desist or you will contact this states attorneys generals office!! Presto!! By law; he cannot bother you anymore or you can make him cry!!

Wow! I was pleasantly surprised to work with such a professional and reasonable company. My account representative went above and beyond to help me settle my account. I was honest and open with them and they were fair with me. I owed the debt and it felt great to get rid of the burden. You can approach this company with confidence that they will treat you fairly if you are honest and fair with them.

Piss poor place if you have detit with them wait it off. Puth them out of business.

Wouldn’t explain what they where calling about and wanted all kinds of personal information. They wouldn’t tell me what CBI was and told me to look it up on google.

I notice that the only ones giving these people a satifactory rating are people who use them to collect money. I guess if you dont mind the rudeness of those doing this business for you, they might get the job done.If I could give no stars I would. No signage on the actual law office. I had to search for it. We agreed to a settlement amount. Paid it. They refused to give us any letter stating that the debt was paid. Betty told me that they dont send out letters. Then she proceeded to belittle me for having had to deal with them to begin with. She suggested that me asking for a formal letter declaring the debt paid satisfactorily was me not trusting them. For being an attorneys office, they certainly dont act professionally (and that is putting it nicely).

Just received a call saying they were attempting to collect a debt that was paid off almost a year ago. Wont take proof over email as they cant email out to the business theyre representing. The same business that supposedly transferred to them the debt, but apparently they never reported that a debt has been paid? That is an outright lie to attempt to weasel more money out of me. I dont trust collection agencies, but after this abomination of an experience I can trust them to be outright thieves.

These guys just called me about my ex husbands debt. They said I needed to provide my divorce decree to them and wouldn’t tell me if or what was being linked to me.. if that’s “his business matter” then perhaps you should have checked and seen that we have been separated for over two years- if anything comes back I’m going to be very unhappy.

This company will not settle the original amount owed was 2300 the debt after 1.5 years is 3600 and they will not settle at all. I want to pay the original amount owed but this company will not budge an inch. I’ve worked with other such agencies in the past and have been treated with respect this agency does none of that. The want to make 1300 dollars plus whatever they make from the creditor for doing nothing!

Very hard to give them my money. Trying to get things paid off. Tried to give them 50 dollars over the phone and it wasnt good enough. Stopped in to give them a check and they wouldnt take it. Getting really tired of spending a fortune on health insurance and hospitals/doctors send to collections because they arent getting a big enough payment every month...then dealing with collections and trying to get them to accept a payment. Its a losing battle.

What a horrible company. Ive heard of collection agencies having no souls but this has to top the chart. I have a large debt, something thanks to my disability, and we tried to set up a payment arrangement and they dont do that apparently? What the heck? Here I am genuinely wanting to pay this debt off, and they wont take a payment arrangement? I am on Social Security, I cant pay $3700 in one payment! I NEVER even have that much money in any given month. I am homeless because of this debt and they wont let me make a payment plan! So I have to stay homeless until I can pay the total, which I cant possibly do.

Unfortunately I have to give them one star, but if I were able to, Id give them ZERO stars!!Absolutely HORRIBLE service!! The women who work there are HORRIBLE! Tried to pay off my debt (I KNOW it can be lowered when paying it off) well according to these idiots they cannot do that. They will not work with you to make any kind of payment unless its full. They like to collect everything they can and more which is why theyre still opened. I asked these idiots if they expect me to get on welfare and get food stamps so I can live off of what Id be left with after being garnished with the amount they took from my checks. I guess by me asking that insulted the idiot I spoke with because she started YELLING at me. (She must be on welfare herself-thats why she started yelling. So youre welcome you hag! Im glad you can live off of your income and mine-because I BET you get assistance) DO NOT try working with these idiots, get a lawyer or work with credit repair folks. THESE IDIOTS SUCK!!!!! SUCK, SUCK, SUCK!!!!!!!!!!

Debt collection agencies are not covered entities and do not have a right to protected health care information. If youre attempting to collect on a debt and you have lists of specific healthcare procedures or lab work performed, symptoms, or treatment administered, then youre in violation. IF this has happened to anyone, I suggest filing a consumer finance complaint, and then following up with a HIPAA complaint. Be sure to include the medical provider that gave your PROTECTED HEALTHCARE INFORMATION, to this company or any other debt collection agencies. Again, debt collectors are NOT covered entities and are NOT entitled to your medical information. HIPAA violations can carry hefty fines if found guilty. Its time people start protecting themselves and STOP paying medical debts. YOU do NOT have a contract with these debt collection agencies. you owe THEM, nothing. Good Luck.

Best Collection Source I have ever used! I have used many in my line of work and this company actually gets the money for you where others do not. Easy to work with and really understand and know their job! I will never use anyone else!

If I could give zero stars I would. This agency is nothing but a big bully! I am super surprised if they are still in business and nobody has seen them yet for the way that they conduct business. There needs to be some type of class action lawsuit taken up against this agency. I would really start to research your rights if you are served with any papers from this place.Do not let them push you around, because they will. They do things so so sneaky that you get trapped in a situation. And make sure you actually owe the debt, because they will tey to double collect!I would strongly advise people to obtain legal counsel if you are contacted by this agency. They were trying to collect on a medical bill that was paid clear back into thousand and 10. Pretty sure the statute of limitations ran out, not sure how they got the judgment. But I am talking to my lawyer to figure out my rights because this agency so shady.Be sure to make them show proof of your debt that you owe. Also I was never served with any paperwork, everything was going to an old address. I didn’t realize that I had a judgment on me until I pulled my credit report. Not sure who they served, but it was not me or anyone in my house. I’m guessing whoever lives at my old address is the one that got all the information.

The representatives refuse to allow you to speak at all when they call you. They are rude and shout over you.Im sick recovering from multiple surgeries and cannot deal with garbage people. As far as Im concerned this will NEVER be paid, since this company hires worthless people who abuse the debtors.

This place needs to be shut down. Basically an attorney is killing two birds with one stone and making plenty of money to boot. He collects and then threatens. I am not sure this is legal as it seems a conflict of interests to both collect money and be in a position to do so, and then use the power of law to threaten all in one place. Seems like a loop hole for mafia behavior.

Worst debt collection agency that I have dealt with. They try to collect for medical bills but cant even take payments from a health savings account. To include that they charge you in order to pay using a debit/credit card because they dont have proper bank accreditation to provide normal services for free. Recommend calling the originators of your debts and making payments through them.Seeing that I am unable to respond to their response let me clarify something. Most HSA accounts dont have a stipulation that they will only cover bills after the account is open as long as it goes to a medical bill, so sorry that is bull. I personally spoke to my HSA account holder and they said they are willing to pay many collection agencies, and by the way I have used it with PFC which is another collections agency, but CBI is not accredited. In addition, CBI was going to charge me 3%for using my HSA or any other form of card. Their other forms that theyre taking about are check and cash where they cant charge their fee anyway! So even though the owner here thinks theyre smart they are still thieves! Pay your original bill through the original carrier and than pay via cash or check, their outrageous interest rates!

CBI called me to collect on a traffic violation in Canyon County. I assumed they were some sort of scam because I have great credit and havent had a ticket in Canyon County since the 90s. Well it turns out that is IS for the ticket I was thinking about in 1999...20 years ago. They have apparently decided to buy some F- rated debt and lie about their ability to collect. Filthy people. What sort of awful human would choose this as their profession? My brother in law has also been contacted recently by CBI for a debt he paid to the Canyon County court in 2004. If he or I had not paid these tickets we would have had warrants. This company needs to speak with the Idaho Attorney General and maybe find jobs that dont damn their souls straight to the fiery pits of hell.

You are only able to send proof of payment by mail. Somehow they are not able to receive it through fax or email. I know collection agencies tend to make life difficult on purpose, but that is ridiculous.

Well I have mixed feelings about this place. I made faithful payments to them for 18 months for my husbands accounts. I was so excited to pay them off today!! Since I knew I have an account in collections with them I chose to tell the kind woman that helped me pay off the remainder of my husbands collections that I would like to make a payment arrangement for myself in the same manner. At the point she got rude and demanded I make a payment today. I said that was not going to work. I would need to begin the first part of next month. That simply was not acceptable. She also went on to tell me that it did not matter what was able to pay, but simply what THEY WERE GOING TO ACCEPT AS PAYMENT. Are you kidding me? We never missed a payment on my husbands account and worked diligently to get it payed off, and now you are going to treat me like this? Im shocked. She made a point to repeat that I have had plenty of time to get in touch with them in order to get this taken care of, so it was not their problem that I could not make a payment today. I should have taken care of it sooner. Wow. And you want to know how much this was over? $347.56. Really? Never had I dealt with a rude person in this office, until today. I was happy to begin giving them my money. Now I dread having to call them ever again.

I have never received any bills or any phone calls from these guys. I did a credit check for a mortgage loan and found out that I had TWO unpaid medical bills from over two years ago that I never got contacted for. When I brought this to their attention to pay these bills, they belittled me and told me it was my fault that I didnt get them. Uhhhhh.... How am I supposed to pay a bill if I am unaware of it? They were not willing to work with me to remove some of the interest from the original bill, the guy was a complete jerk and was not professional AT ALL!!! It would be better to treat people how you would like to be treated especially when I called to pay the bills.. wouldnt you want to work with that when someone says I have money to pay the bill but would like to work on some of the accrued interest for this since I was never contacted?... poor business practice and I cant believe this guy runs it.. Pat is his name and he is a complete jerk.

They dont listen to you. They just wanted to over power the conversation. Tried to talk to me like I was stupid. Very insulting...

This company has been a nightmare to deal with. I had a medical bill from a surgery a few years back.I will admit my fault in pushing out paying the bill for quite some time however, the bill that was sent to collections was not the correct amount. I worked out the bill with the medical facility and a corrected bill was sent to CBI. I paid my portion of the bill immediately after the correction was made however, I calculated a different interest amount than what they were saying I owed.I asked multiple times for a breakdown of the interest charge itself so that I could see why I was being charged that amount. I was told multiple times that they would send this out however I never received it.I received another call from them today that prompted this message. I recently moved (4/10/2017) and was told that was likely the reason I didnt receive the most recent letter they sent. The funny thing is, they sent the letter on 3/27/2017. I also have had all my mail forwarded and have had no problems with any other mail. I was then told well the letter says do not forward so you may not have received it because of that however, I was also told in the same conversation that they did not receive the letter back so where did it go? I think they simply did not send it because they dont want me to see that the interest they are trying to charge me is not correct.I have explained to them that I am happy to pay what is owed as I did with the actual remaining amount itself however, I am not going to pay an amount I do not believe is correct without having something to verify the amount.I have requested before to speak to a supervisor. Left a message and never received a call back however I was told today that their notes show they transferred me to a supervisor and I hung up!?!? Why would I ask for a supervisor only to hang up the call? Why would I continue to answer their numerous calls and actually call them back when I miss their call if I was trying to not pay? Maybe management will see this and I can actually get this resolved but Im not counting on it with these people.

After landing myself in collections and a couple of mplonths of not paying on my accounts. I called and spoke with a representative to set up payments they helped me set up set up automatic payments. Since then my accounts have been paid and Im restoring my credit.

Dishonest to say the least and thats putting it nicely. Ive never had this much of an issue with any other collection agency or dealt with any employees of a collection agency that were as disrespectful as these guys are. I dont expect empathy or or any type of heartfelt anything from a collection agency, but I do expect to be treated as a human being.

I am a single mother of two, trying to be as much of a responsible adult as I possible can juggling with other multiple medical bills & trying to pay them off! I am not a billionaire, I am just a civil human being trying to make ends meet. I would rather work back in a food industry then to be apart of a Collection Company who doesnt promptly do there job. What I mean by that, is making multiple attempts to get a hold of a person who still owes a medical bill, and making some sort of automatic payment options. These people dont try to make an effortless attempt to help you out with your situation. They just send it to the district of court so they can get more money out of your dry pockets into there fat little piggie banks! That is how the system works, & its disgusting. People have medical bills all over, and people forget! Im a human being, so next time someone has a medical bill that goes through your collections company, please be a human being any try to make it easy for others with affordable payment options, and make an effort to get a hold of them before you send them to court!

Fired because of these people!! I was just 12 days late and called them to make a payment. I paid every month for almost 3 years. They sent a 25% garnishment to my employer. That was going to be 10x what I was paying them a month $500.00 a month!!! They said your employer can not fire you, THATS A LIE! MOST EMPLOYERS CAN DO WHATEVER THEY WANT IN THIS STATE! I CALLED THEM 3 X AND BEGGED THEM TO STOP THE ORDER AND OFFERED THEM 3X THE MONEY A MONTH I WAS PAYING! THEY LIED AND TOLD ME THEY COULDNT AND THAT IS A FILTHY LIE! I lost a job with Verizon that I had almost 3 years and that I was making good money at for this area. And people it was not that I was ever mean or nasty with these people, I never was an ass _ole to them. I always treated the ladies there with the utmost respect and that is what just blows me away! Watch these guys, they are liars and cheats, they will destroy your life and not even blink an eye. They do this folks when they want to make fast money, can you imagine if they did that to 500-1000 people and had them all pay 900% more than they were already paying a month! Do the math you guys for it is huge. I know folks because I worked collections for 20 something years and I never treated anybody like this. I never went and ruined somebodys life because they were a few days late paying! I will leave you with this, I am extremely sick and require certain medications that cost a lot of money, these people almost caused me to die! AND THEY DONT CARE, ALL THEY CARE ABOUT IS THEIR MONEY!

As a business owner I dont have the time to deal with bad checks from customers so I used CBI for this purpose. Recently I received an invoice from them stating I owed them money which should never be the case since they are supposed to be collecting money for our business. When they investigated the invoice they informed me that a customer who had written a bad check to our business also wrote a bad check to them. When I asked the them why in the world would you accept a check for someone who owes money for a bounced check they responded with, this is our fault and we will write off the debt. After receiving several more invoices from CBI I called them again and was informed that even though this was a mistake on their part they are not going to write it off. Thank goodness the amount was not a large amount of money but I refuse to give my business to a company that will not do the right thing.....its a matter of principle, not dollars. Thanks to the other review for suggesting Bonneville Collections, I will be reaching out to them to see if they would be able to help us with our business needs.

Collection Bureaus and collection agents are never popular, so the fact that there is negative feedback should not surprise anyone. We have had decent and successful experience using CBI Inc. to collect some unpaid debt owed to our business thus far and will continue to be clients.

Trying to collect on a medical bill that was paid over two years ago during a loan transaction with my credit union. All the information was gathered on how and where to pay the loan and my credit union handled it from there. When I explained this their response was I have a common name I dont even know what that means.

I record my phone calls. Would love for management to contact me about the phone call I recieved.

Called to settle a debt, after I had a current Les Schwab account in good standing for 7 years. Have difficulty. I went through a divorce and unfortunately had to start over. This company refused to work with me. Also they stated that or implied they would send me a letter stating they settled the account. Then after payment said they do not do that and it would only be a receipt of payment. They where rude and un-professional. I do pay my bills and have good credit, despite this small hiccup. I will no longer do business with Les Schwab tires in the future do to this agency

For everyone being harassed by this company, the FTC (Federal Trade Commission) recommends calling them and/or going to their website for a full list of the FDCPA (Fair Debt Collection Practices Act). Anything they do against the FDCPA is highly illegal and should be reported to your local Attorney Generals office and the FTC for further evaluation and a possibility of a lawsuit against this company. Know your rights.

What an awful place. I have no idea how they are in business. If you call and get Amber, please, ask for someone else. She was exceptionally rude when I was the one calling her trying to figure it out because I had been told that it was paid and never should have been sent to collections. I was then told that I had by 5pm that day to pay the bill or else I would be sued. Im sure glad I called in to figure it out only to be threatened and treated horribly. If you are a business owner, please stop giving them your business. Anywhere else would be the best option.

The worst customer service I have ever experienced. They are calling to collect on medical debts; some of us have many medical debts due to long term medical issues AND they just harass you. Ask the same questions and continue to tell you that the arrangements you are trying to make are not sufficient. I am a mom, I pay bills, and I am currently working on paying multiple medical debts; I dont have time for people to harass me on a daily basis. #badforbusiness #whoisinchargeatthisplace

Very kind and willing to work with me in my accounts so I can get them paid off

I have filed my complaint with the BBB. They keep contacting me by phone despite never giving permission to do so. Requested debt validation and still they called me. Taking it to a whole new level.

As a business owner, I have been very pleased with how CBI has been able to collect on delinquent accounts.

No compassion or understanding came from this company... which I understand a debt is a debt but to be called and hounded and treated like less of a person over debt is not right.

My experience was fair. I put off paying bills they pursued me. I settled with $200 a month in bi monthly payments. Show respect admit your debt and that you are actually wrong and owe the money. They arent in the customer service field they are in a collections field. All the negative reviews are bums that are butthurt because their debt finally caught up. Im calling now to make my payment. Thanks for setting payment arrangments at all instead of filing judgement. Good by my standards.

I agree with everyone else. This company and the people associated with it make the world worse for existing.

IF YOU GET SUED BY THEM - DO FILE A RESPONSE!I just had to go rounds with them, on a bill that not only was I paying, but was set up automatically to be paid. They arbitrarily decided to not take my payments, after doing it for 14 months consecutively. They never contacted me at all, and said they did in the noticed I was served. When I contacted them to resolve this matter, they wanted me to pay attorney fees simply because they decided that they werent taking my payments for NO GIVEN REASONS. When I showed up for the first hearing, it was a HUGE joke, these lawyers had no case, just the litigation notice, and then tried to get me to settle for MORE than I owed. I said NO, considering I have proof of an on-going automated transaction and proof my funds were not insufficient at any time! Its a hassle, and they suck, so bottom line, dont settle for anything less than what is correct. FIGHT!

Kelly,She is an absolutely disgusting human.Long story short, an attorney feels I owe him money, I dispute that fact- his evidence for lack of better words is something he drafted up in Microsoft word. No contracts (because I didnt sign any) I disputed the debt from the beginning. Well today I received a bill from the attorney who already turned this over to collections so I called in to figure out what was going on because I hadnt heard from them since January when I received a letter and called in to kelly, left her a voicemail with no returned call. I got her on the phone today and she was rude, condescending, kept interrupting me, twisted my words to use them against me, and when I confronted her about twisting my words to say that I agree this is a valid debt she told me if I was going to be vulgar she would end the call, I told her Im not being vulgar (I said something to the effect of oh how long have you been doing this to learn to twist peoples words that way, good job) I dont like my words twisted and used against me- she hung up. Really professional. I called back and spoke with Debbie and gave her an ear full about kelly, told her to tell her shes an idiot which she probably wont do so if kelly is reading this I think youre an idiot. But Debbie was nice, absolutely still contacting the better business bureau, the Idaho state bar to lodge a complaint against Russell G Metcalf and the attorney general.

I gave them an ok rating because they were very polite when it came time to give them a payment. it wasnt their fault a crooked dr tried to scam me out of 400 dollars

This is the biggest bunch of crooks you will ever meet taking on false debt and harassing and reporting false information to the credit bureau. Inform the attorney general,sec of state and BBB if you have same problems with this unethical business. Collecting a debt is one thing if it is legitimate but I asked several times when they called to send me the proof of the debt and until 3 weeks after I filed a BBB complaint I got a bunch of fabricated lies on paper that I will now share with the attorney General on this unethical Business. I would not hire these people to do anything

Scandalous..... eff this place and the people who work there

I dealt with Ryan and he was really helpful and pleasant, not rude at all and totally professional. :)

I dont know why these people state they take any pride in recovering funds! There tactics are shameful to say the least. Calling employer HR Dept., calling you at work. First they bill you amount you owe. You dispute it, decide to pay in full; but, when you call do to so.....ready for this....its hundreds more in so called legal fees, court costs because unbeknownst to you, you are now being sued over a $90 non-payment of a medical bill.Now you owe over $400! If you had troubles paying $90 how to they expect you to pay the additional amount?????? I was told my pay would be garnished! Not if I dont have a job which is what will happen if garnishment is attempted!

Unscrupulous and dishonest. Does not care about integrity, just wants to steal your money. Beware.

I FEEL LIKE IM BEING ATTACKED THE MAFIA!!!!!!!!!!!!!!! I HAVE PAYED THOUSANDS TO CBI FOR NOTHING. AND THEY SERVED ME TODAY........ I WIPED MY ASS WITH IT

They keep harassing me and never stop calling!!

My husband paid off his collections account in 2012 and despite numerous calls to this agency (when they assured us that it was closed and reporting as such) it is still being reported as open in 2015.

I have been dodging you guys for a while. You got me.

These people are so rude and clueless, Amber is incompetent.