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Lowes Home Improvement
2901 Old Shawnee Rd, Muskogee, OK 74403, United States
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Lowes Home Improvement

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Ma
Review №1

Nicely stocked and super clean Store. One of the larger store layouts.Aisles were nicely marked as to what was in each. We had never shopped here prior, but with great signage we were able to get in and out fast and back to the jobsite.Very friendly cashier.Huge selection of mowers and grills outside.Easy in and out of parking lot with larger truck and trailer.

Se
Review №2

Got an email that my order is ready. Did curbside pick up. Checked in the app. Called them twice while Im parked outside, went in to the store to tell them I outside. Its been over an hour and still have not got my products. Lots of their staff just standing around front desk. SMH

Ga
Review №3

Typical Lowes. Cashier was nice. Nice selection.

Sa
Review №4

Clean store for the most part. The employees were nice. They dont know where there product is. I bought a few things to have delivered, told the employees where to find it. On delivery day they didnt have my stuff. Said they couldnt find it. I went to the store and the stuff I bought were still in the same spot!

Ch
Review №5

We drove to several specialty stores for our part needed. Everyone was out of stock. We really didnt think Lowes would have it. But, they did! I wish we had saved ourselves alot of time and just gone there first. Now we know.

He
Review №6

I always enjoy a great hardware store and this is a great one where you can find almost anything. Friendly staff but they arent the most volunteering to help. I wandered about for quite some time looking for assistance before finally giving up and leaving without the items I hunted. Couldnt locate one item at all and the one lady I did ask sent me to another department letting me know she had no idea outside her area what was what. Frustratingly enough no one was in the other department at all so after trying to find someone for a half hour or more I left.

Ga
Review №7

Went there today in Muskogee Oklahoma, the customer service was so nice, we met with associate Corey, a very nice and helpful young man! Thank you for helping us. 🤗

Mi
Review №8

The staff are very helpful and prices on garden supplies is reasonable. Nice plant selection also.

Am
Review №9

Like shopping online but going in the store was crazy! No masks worn by employees, no social distancing, the store was packed and always is when we go. Need to work on finding knowledgeable and more helpful employees. I asked an employee to help my kids and I load three rugs and he was downright rude. He supposedly went to get help we finally gave up and walked out

Bo
Review №10

Waited 30 minutes for some to come to electric for help that never showed up. Slow,slow service & it seems to be getting worse evertime I visit. Need a home depot or manardes around.

Ja
Review №11

Picked up our online order and it worked out just fine. Hopefully our window blinds will fit perfectly.

De
Review №12

We ordered and paid for a freezer Tuesday the 7 of September told to call Thursday 9th no answer,Friday the 20 nothing Sunday the 12th, nothing! So..whats the deal. Is our freezer there?? I tried for an hr Thursday the 7th to get someone and nothing! This is the Muskogee,Oklahoma store!

Je
Review №13

This store seems to be improving, it had a lull for awhile. I love the self check outs.

La
Review №14

When you go there, the employees standing around talking another employee just sitting there listening.You ask them a question, I will answer as quickly as possible to get rid of you. As far as helping you no they wont help at allyou.at all..

Ja
Review №15

This place is funny. One trip I get the best service, and the next ill get an associate that hasnt a clue about customer service. Last time I was in, got a VERY helpful woman that knew what I needed, didnt have it in stock, but was able to find me a way of cobbling together some other parts that saved the day. Five stars for the great employees, and a smack to the head for some of the others...

Ll
Review №16

Love this place. Prices on everything has gone way up. So Im not coming here until it does drop. They need to keep track of stock. Especially the nut/bolt section. I find Amazon to be the better place to go for them now. Essentials basically.

Ch
Review №17

Usually has everything i wanted. Hard to get information as hard to find someone to ask.Has good plants, everything for gardening and lawn and good all around inventory.

Ri
Review №18

Horrible customer service. Waited in line for over 30 minutes to get a refund because the third party delivery service Lowes uses could not find our address. The management team here is lacking professional people skills. Hopefully Home Depot opens up a store in Muskogee soon!

Na
Review №19

The staff at this stores garden center is nothing short of superb. Everyone was friendly, helpful and instantly were helpful in everything that we were looking for and folks we put them to the test. A huge load of concrete block for the new flowers and the new flowers speak for themselves. Things have gotten expensive, especially for those like us on fixed income. Everything that we bought went straight into the ground, and it’s all alive and healthy. Thank you LOWES!!!

Li
Review №20

Great place for my gardens, little pricey this year! And long lines. Got paint for a great price! The service is great

ka
Review №21

Never get help in any department. Called and was placed on hold for over 20 minutes before I just left the store without buying a new riding lawn mower. I spent over $2000 on appliances and it was a nightmare the week before. Ill just pay more from now on and shop the local ace hardware from now on. Less agitating

Ro
Review №22

Buy some big ceiling fans Lowes it is too hot to shop in your stores need some air circulation in there !

Mi
Review №23

Cashier in lawn and garden the evening of June 4 was too busy talking to her husband about their bills coming due, so she wasn’t able to greet or thank the customers properly. He should probably leave and let her do her job.

Be
Review №24

Place was clean, inside and out. Went for flowers and soup to make planters. Very good selection, and 3 weeks later, the plants are all still alive and thriving. Staff was friendly and helpful.

Ph
Review №25

They had what I wanted at the advertised price and the staff was helpful as always

Cu
Review №26

Pretty much has anything you need for home improvement

Ja
Review №27

Cassie in garden center was very helpful. She was great. I appreciated her help.

Ju
Review №28

Service is terrible. Went to lowes to purchase a zero turn mulching mower. Could easily have been a $6,000 + purchase. Looked outside. Sign said inquire inside. 25 minutes later someone finally showed up. However, heKnew nothing about the mowers, the difference in their various functions. Also was unable to provide info on the electric zero turn munching mower. That department really needs help. The last time I came to purchase a 2 hose reels. The employee refused to put in cart or take to front. They were in very large boxes and were very heavy. Then no one was available to take to my car. I am a petite 81 year old lady.Too bad lowes....you must do better!

Ge
Review №29

It was good. Thx.

ca
Review №30

Great help trying to find flooring for kitchen The one we liked said there was more boxes but wasnt inventory was wrong.. so had to just get what they had .. Alex was a big.help to us .

to
Review №31

Good luck finding someone to help you.

Co
Review №32

Great customer service Ill explain, so I had recently moved to Muskogee OK, and needed to go to Lowes for new home cleaning supplies and thought this would be a great time to return a piece of duct that I had been meaning to take back. So I did and ran into a snag at customer service when they couldnt find the item in their stock, but I was adamant about having bought it there, so they excepted the return, and gave me a gift card which I used for the supplies. When I got home and told my wife about the return issue, she says, well thats because you bought that at home depot, babe 😳. So yea, great customer service, thank you and I apologize for that misunderstanding. Lol

Jo
Review №33

Purchased four sheets of sheetrock, asked the cashier if somebody could help. Waited for 20 mins. still no help if it werent for another customer walking by I asked him he could help. Thank you to that man. Finally made it to loading zone started loading sheetrock myself, two sheets load since they come in twos. Started sliding remaining sheets. And if its not for kind, (other customers), task was completed for loading sheetrock. Maybe I should have had it delivered, but for that small of an order I dont know how long or days it would take. Enough complaining time to hang tape and mud!

Du
Review №34

Love this store. But they still need more checkers on duty.

Mr
Review №35

The employees were helpful and nice

Be
Review №36

Helpful well organized and lower prices than Mcalester

me
Review №37

Found what I needed. Friendly and helpful employees.

Ni
Review №38

Customer service literally jump started my jeep. 5 star friendly service!

St
Review №39

Quick and easy. Very helpful staff.

ra
Review №40

Going to the store fine. But I forgot a bag out there I tried and tried and tried to get hold customer service theres no way to get ahold of them so you dialed the other departments you ask them to transfer you to customer service they do and nobody answers customer service so you need to change your phone thing where theres a button for customer service only we were on the phone with them for 3 hours just to see if one bag was out there finally my husband had to drive an hour back to the store to get this back because nobody was answering. Very upset The Breedloves

Wi
Review №41

Good place for just about anything you would need for anything really and very helpful they will help you get what you need and help you with price on different things also

Ka
Review №42

Waited for paint, lady had problem with formula, so they helped others, I gave up and left,my time is also important

Be
Review №43

Bought my spring/summer plants and accessories. Had a nice selection of plants that were in good shape and looked nice. Friendly staff.

DS
Review №44

Ive seen PVC fittings more organized at a flea market.

Br
Review №45

Visiting in-laws in the area and decided to get a generator and take home with us. (Ice storm OKC 2020) Very awesome assistance by a nice lady whom helped me get the item...then same lady at check out. Great work. All team members should be commended!Respectfully,BryanYukon, Oklahoma

He
Review №46

Not an easy place to find things and twice I have asked an associate where things are and they say over there instead of showing me.

Ro
Review №47

Fast, courteous service. DJ was very patient and respectful.

Ho
Review №48

Went for flooring purchase and received loads of help with purchase. This was a long awaited goal that was realized and Lowes employees made this easy and pain free with their great customer service. Will shop here again.

Mi
Review №49

Good plant choice in the garden center. Just not as personal as you would get at a small nursery.

jo
Review №50

Customer service was alot better than here in mcalester

Mo
Review №51

DO NOT BUY FROM LOWES APP or lowes. com. The entire new system they use is either faulty or every employeeof the store needs training on how to use it. But If you need items go to the store and physical pick them up yourself.I spent over $1450, on April 12th, on an order of fence panels that were IN STOCK (ordered 32 had 62-68 in stock), paid the $89 delivery fee and set it for the first available date which was Monday the 19th. Called Saturday the 17th an dwas told by a woman that it was all on schedule for Monday they 19th. Well on Wednesday the 21st I had to call them to find out why nothing had been delivered and no one had made ANY contact.A man In delivery told me they accidentally sold my already paid for panels and now I have to wait till May 4th to get the items I paid for! He said their systems do NOT take sold inventory out of the system until its delivered. He said it was the cashiers responsibility to check inventory and orders and do the math to see whats actually available. But he told me he was expecting 2 trucks and might be able to deliver it sooner than may 4th if I called Friday or Monday (today). I call and a lady in delivery now tells me that they were NEVER in stock and wasnt helpful at all. She was rude and short with me. After hanging up I called back and asked customer service if theyre website inventory could be wrong by 60+ items. The lady made a surprised noise and told me No way.Well that proves that they are lying to customers and selling already sold items that they have no rights to. Ive contacted corporate, made an official complaint and am waiting to hear back from a corporate official.DO NOT DO BUSINESS AT THIS STORE. Go to ANY other store you can before you risk being disrespected and mistreated.

Al
Review №52

I waited 1 and a half hours to get lumber but no one could help. I left with an empty trailer and another person had been waiting longer than me and left too. They need more help in lumber area and more that can operate a fork lift.. management needs to be much better. And better customer service.

KI
Review №53

Great place to find what you need and most of the workers was helpful

F.
Review №54

Large selection of materials, but prices are high - as they are everywhere.

Pa
Review №55

Constantly out of products, knowledgeable employees are few and far in between and hardware drawers are in disarray or just empty

C
Review №56

Fast and ez but dont understand why it takes 10 days to get a fridge delivered! Rediculous.

Ti
Review №57

Cashier (Tim) was rude. His manager standing by wasnt any help either. They dont know how to use new system. Strongly recommend lots more training on new system.

Mo
Review №58

Hannah is very sweet and friendly person.....Lowes needs to change their name to high dollar....

Da
Review №59

The lady that helped me find what I was looking for I give 6 stars.

LT
Review №60

Quality store with everything thing I need and advice to complete my projects.

Tu
Review №61

I spend a lot of money at Lowes. The stores are always clean, they have a good selection of tools and building materials, and the staff is always friendly and helpful.

Le
Review №62

Its okay. Hard to find someone to help you

Ju
Review №63

Lowes is my go-to store Lowes is my husbands store. Everything always easy to find staff there are great and theyre very knowledgeable wouldnt go anywhere else

Ku
Review №64

Its about the same as always. Everything you need to do any jobs around the house. The help is always nice and mostly know a little about stuff. Lol

Cl
Review №65

Always clean, most of the staff is helpful & friendly. The online site & store arent always on the same page.

Br
Review №66

No dryers freezers on stock as always. I dont know why i even bother to stop there anymore. Went to Hanbys got what I wanted and needed for same price.

hi
Review №67

I had the best experience I have ever had. The salesman was very nice and answered all my questions. The two employees who delivered my order were super. They went out of their way to insure my experience was a good one. They were without a doubt super people. To say they were great is an understatement. They were awesome. It would be wonderful if all emotes were as good as these two. I was totally impressed.

ed
Review №68

Lowes has slipped that dont restock there shelfs just the high use items that have let go everybody that knew what thay were doing there definitely in a death spiral hope that pull out of it I hope home depot will buy them out

To
Review №69

Wasnt very pressed. Went searching for help and was turned away on several times when needing help finding lamp and sink accessories. Was given shoddy directions to the bathroom as well and to top it off the bathroom was very filthy.

Ca
Review №70

Got a nice ceiling fan on sale!!

Ki
Review №71

My wife goes by her self sometimes and no one helps her, even if she is loading cement, unexceptable sham on you Lows

Sh
Review №72

They always have what Im looking for

Ro
Review №73

Always find anything you need there.

Re
Review №74

Quick and super friendly service. Love this Lowes

Er
Review №75

Muskogee your ast manager Conner whats so helpful every time I need advise on home improvement he takes his time to make sure I got everything I need.

Am
Review №76

One guy was a little rude when I asked him for help. But other than that, great place

Ha
Review №77

Doesnt have a very big welding or pvc selection

th
Review №78

Associates are very friendly and helpful

Ma
Review №79

Everyone treats me great are like family to me.

Ja
Review №80

Went for fencing. Had a certain type of roll fencing in mind. Wesite said low stock, store location had no stock, and no location for item. The employee was very helpfull in trying to locate what i wanted. I put the issue on the managment who would be responsable for web info and store supply.

Mi
Review №81

30 amp breaker🙏Cmon Welcome back home Hot water🔥🔥

Jo
Review №82

I used to love this place. Always helpful always friendly. They have recently hired an entire new set of associates. When I go in and ask for help they arent able to or refuse to. I just recently got off the phone with trying to call the store. I waited 13 minutes and 18 seconds, just waiting for someone to answer. It finally quit ringing and gave me a busy signal. Which I had no choice but to hang up. This place is the the only place in town to get the things I need to finish my home. With the horrible customer service I have received lately I am beginning to think I need to drive several miles away just to get the service they should already be giving the customers. I have spent $1000s here recently and would not like to have to change due to arrogance. Please, fire the current crew and hire someone who will do their job.

Ni
Review №83

I wish I could score this place better, but I am really tired of looking up items online, it saying that the item is in stock, then me driving all the way across town, and it being sold out. This happens about 9 out of every 10 times that I try. They really need to audit their counts.

To
Review №84

Very helpful and always willing to walk you to your product.

KD
Review №85

Service could use some attention. You will find what your looking for and I mean you will have to find it. If your lucky to find an employee thats not running there butts off they are real nice and helpful

Me
Review №86

It was easy and hassle free to shop at Lowes. The workers were helpful and friendly.

Jo
Review №87

Today we were shopping for several items, but specifically for a venetian blind. We needed to have it trimmed and waited for more than 25 minutes for help. This was despite 3 calls for assistance.We have spent thousands of dollars at the Lowes store in Muskogee, OK over the years, but we probably wont go back there.We want to thank the young man who tried 3 times to get us help. Too bad he wasnt trained to trim blinds.

Da
Review №88

Great people and service.

Tr
Review №89

Great food nice staff

Ma
Review №90

When you can find someone to ask seems Nobody knows where anything is. Or whats going on. And they never have what your looking for.

Kr
Review №91

Nice clean store and good selections.

C
Review №92

They need to have the outdoor registers open or move the stuff inside.

Ad
Review №93

50/50 chance you find what your looking for or where its at also very expensive and they have done nothing or helped the people during this covid and winter crisis, to me the company seems only about the money

Za
Review №94

They have what you need sometimes but there is NEVER anyone around to help you. It’s like they hide from the customers so they don’t have to help you. They never have lumber like the other stores and the shelf will be out of a item and the manager will say “don’t think we have any” then he checks his phone and they have 280 in the back but none out front.... like what? Also they are very slow I place orders weekly for $500-$2000 of lumber and it takes 3 days minimum for them to pull it and have it ready so I place the same order at Bixby or Broken Arrow and it’s ready for pickup in 2-4 hours every time. When you do need something pulled the manager will say I’ll get it and then 1-2 hours later you’ll still be waiting

Ro
Review №95

Very well stocked home improvement store. Helpful staff

Ho
Review №96

Muskogee is the only store that gets it right time after time. Thanks and way to go Muskogee

Pa
Review №97

It was nice and clean and very helpful people

He
Review №98

Love it for most my lumber plants, outdoor supplies

Me
Review №99

All the people who work here are so nice and helpful in finding everything!

Br
Review №100

They should have displaced with examples would make things a lot easier.

Information
100 Photos
100 Comments
4.1 Rating
  • Address:2901 Old Shawnee Rd, Muskogee, OK 74403, United States
  • Site:https://lowes.com/store/OK-Muskogee/0124?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-go-_-124-_-na-_-0-_-0&y_source=1_MTE4NDQwMi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 918-686-8800
Categories
  • Lawn equipment rental service
  • Appliance store
  • Building materials supplier
  • Flooring store
  • Furniture store
  • Grill store
  • Hardware store
  • Home improvement store
  • Outdoor furniture store
  • Rug store
Working hours
  • Monday:6am–9pm
  • Tuesday:6am–9pm
  • Wednesday:6am–9pm
  • Thursday:6am–9pm
  • Friday:8am–8pm
  • Saturday:6am–9pm
  • Sunday:6am–9pm
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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