Haven’t even worked out there yet and I can tell you this is the place to be. I worked with Brianna to sign up for my month to month. She was freaking excellent, easy to talk to, and super informative. Gym is really clean and organized. So excited to begin!

I went to powerhouse in April while in town for two weeks for military related training. A group of us paid for a single months membership. At no point did powerhouse communicate the group of us had signed up for a recurring monthly membership, even with the common understanding that we were only in town for two weeks. Powerhouse began billing our entire group recurring monthly membership fees this month and offered no form of reimbursement. Seems like a pretty bogus way to scam anyone looking to use a gym while traveling for two weeks.

I was only visiting the gym as a guest. Even as a visitor and getting a day pass those guys took great care of me and the facility is awesome. Has everything anyone would need.

I have been going to this gym for years. The facility and equipment are clean, and with just a few exceptions broken machines are repaired right away. There is a good variety of machines, probably a dozen flat benches for DB work, and five-six squat racks. No hassle about masking. When I compare this place to say planet fitness where my friend goes, where there are less than 20 folks present and yet mandatory masks and DB that go all the way up to.... 70LBS, its a no brainer. My hope is that Powerhouse will continue the sweet pricing on three years paid in advance.

PLEASE BEWARE!!! I loved this gym even left a great review before, but when you get charged a 100 dollars for training and told it was there mistake. And never receive the Money back in your account theres a big problem. And from what I was told, I wasnt the only one. Its kind of scary knowing they can take money randomly and never pay it back.

I joined powerhouse at the Murrieta facility back in January 2020, I signed up for their Personal training program. I’m currently being trained by Chantal aka Channy. I have nothing but great stuff to say about her. Chantal is an incredible trainer and I just love the energy she brings to the gym. I’ve had trainers in the past and the difference with Chantal is that she is right there with you the entire hour. She isn’t focused on what’s going on around the gym, she watches your form and adjust any mistakes you might be making. I can honestly say she loves what she does. Chantal is encouraging, motivational, inspiring, very well educated in her field, and full of happiness. Oh and expect a smile from her every time you meet with her. The program could be a little bit less expensive but, worth paying the money when you get trained by someone as great as Chantal!!!!! I hope this inspires to find her at the Murrieta location won’t be disappointed.

Horrible customer support. Went to the gym for 2 months and signed up for a one time payment of $150. Nobody told me anything about the gym moving to a new location. After a month of going there were signs indicating that they were moving but when asking they said that they are only opening a new one and this gym will stay. Contacted the company and they said that they wont refund anything. No one knows what theyre talking about. The gyms equipment is dated and some of the barbells weight 20 to 30 lbs with no stickers which can be a pain to figure to get the 45er. The lockers wrist band locks are broken and the gym refuses to fix them. Water is expensive, anything that seems good is either broken, closed, or old to the point thats unusable. Definitely wouldnt recommend this gym to anyone especially thoose who are starting out because its a headache. Lots of Gimics and extra charges.

Terrible service, and they continued to charge me after I cancelled my membership. unacceptable.

I’ve been paying cash for my membership for 4 or 5 months. when I went to pay my membership in cash like I have been doing Kevin the manager says “we only accept card” I explain I don’t have enough on my card I’m paying cash. After awkward silence I start walking to the equipment to begin my workout he just says “you can’t workout”. What kind of customer service is that! I can’t just pay the next day? I was just about to pay in cash like I have been doing. This gym treats you like a walking wallet. Also the manger kevin told me I would pay month to month after my one year contract was over. I called their customer care abc fitness to cancel my membership because apparently you can sign up at the gym but not cancel there. I find out I have a contract until may 31, so now I have to pay 90 dollars to be rid of this shady gym. The equipment is old and worn out with poor ventilation, I wouldn’t waste my time or money with this gym.

For people thinking of signing up here dont.Instead imagine you are having issues with your membership and they tell you to call corporate. Give it a try!!!

I’ve been to both Menifee and Murrieta and both are great but I prefer Murrieta! My new gym! The staff is awesome as well. Nice and clean compared to LA Fitness.

On of the better equipped gyms in the area. I live closer to the Menifee location but prefer to drive to Murrieta because it has a much better atmosphere.

They lied to sign up my membership. I told him i only wanted to sign up month to month and I’d love to give him 30 days notice up front so i don’t get charged an extra month if i disconnect. Now there saying they don’t wanna honor that even though they told me just cancel before the 30 days don’t worry you won’t pay another month. Shady business practice to sell memberships like that

Literally the worst gym you could ever go to not only is everything outdated and ghetto everyone who works there is very unprofessional I take care of my elderly grandfather and needed to put my account on hold they continue to charge my car and made it nearly impossible to cancel still trying to charge months later even though I havent stepped foot in the facility in months and months my grandfather is at high riski need to be extra careful

I like it, I enjoy it. Very clean, good working machines. Let’s see how it gets when they bring the gym outdoors.

Awesome gym ! Been comeing here since the second shut down and love it. They bought a lot of new equipment and did some major organizeing inside to acomdiate the influx of new members joining so there would be space. They stayed 24/7 and added an outside area as well. The Managers at the front are great not sure why so many people say they are rude and the trainers are great too, their clients always look happy! Most of the bad reviews are just people who dont read the cancelation terms and are upset whej they dont get refunds back but thats on them, its very simple to cancel.

The gym put my membership fees on hold back on March, due to COVID...however, they just informed me I have a past due balance for August and September, PLUS late fees. I received no communication that the gym had re-opened, no communication that I was supposed to pay a fee in August. I just spoke the billing and ABC Financial services and they were extremely unhelpful; they said I need to fill out a form online to cancel. Apparently Powerhouse has been operating against the Governors orders (re-opened when not allowed). And they decided not to inform their clients of this, they just started charging monthly fees and late fees. They also lied and misled when I first signed up... I do not recommend this gym; they have dishonest business practices.

Signed up and paid for the full year and got the second year free. Have been a member at the gym down the street for 20 years now. Went in this morning and I’m happy I signed back up. All the machines are great with a nice variety. Wasn’t very busy at 7 am so that’s a plus. Awesome to have a gym open during the covid. Everyone had masks on and stayed away from each other. Hope they go back to open 24 hrs soon. That’d be ideal!

They are open 24 hours and they have a sauna worth the price of $10 its clean and empty at night

Worst experience.. If you have to deal with Kevin, the manager, good luck.. He has no managerial or customer service skill.. His business strategy is to hide in his office when it comes to complaints from the gym members.. He avoids calling back.. I would call him a little btch but I think female dogs would get offended.. Seriously, grow a pair and handle your business.. I saw that the gym had 3 stars and I can honestly see why..

I love this gym! Ive been here for a few years now and am very happy. Cindys aerial yoga class is amazing!! I also enjoy Julianne and Melissas spin classes. Ingrids strength and core classes are great too! All of the instructors are very friendly and I feel so at home here. Free guest Saturdays are also a huge plus!!

Too many people and not getting more equipment, no space to workout, weights thrown everywhere, and people hogging the dumbbells so others can’t use. Been coming here for 3 years and the quality is horrible now

I love this gym! been coming for over 2 years since before they changed over from NC3. I love the layout and variety of equipment. Patrons and staff are friendly, never had a bad experience interacting with anyone. yes, some people just want to zone out and not be bothered during their workout but will still spot you or say a quick hi and share equipment. Read a lot of other peoples reviews and simply cant agree. Be patient with the staff and they will be friendly and solve your problems. The only thing negative is it does get very warm in there, they only run ceiling fans, but most people are wearing sweatsuits anyway and dont seem to mind. I tend to get a little too hot anytime especially in the summer its blazing hot in there. They are affordable, clean, offer childcare, showers, lockers, dry sauna, massage chairs, tanning bed, and lots of aerobic classes. Wish they had a jacuzzi that would make it perfect, but in all a great comfortable place to workout and build your body.

Disappointed with how Powerhouse Gym is handling Covid-19. I have a daycare fee for when my kids are being watched while I work out and since closing they haven’t sent anything out regarding those automatic fee’s but they have pulled them from my account last month and this month without hesitation. It’s unprofessional to not inform your customers especially any of whom may be paying out monthly to you in other amenities that can’t be haunted because of the temporary closure.10/27/2020UPDATE: Since the start of the pandemic Powerhouse is one of the only gyms that re-opened after the initial closure to allow customers to safely exercise near the end of May or start of June, its hard to remember now. None the less, since re-opening they have provided both indoor and outdoor accommodations for weight lifting and cardio workouts.Additionally, all fees were stopped for any activities that couldnt be opened at this time including daycare fees until it is safe enough to do so. When a charge was accidentally ran in September they promptly dealt with the refund into my account. Thank you for thinking of your customers.

I cancelled my account back in January, yet my account has been deducted every month, I finally was able to get through today only to be told that my account was not cancelled and I would have to go through all the cancellation procedures all over again. Once I finally did get the cancellation to go through they charged my account again. I will never sign up for this gym again.

Gym is nice and clean and hardly ever busy. The staff could definitely be nicer, even just a hey, hi, hello or have a great day would be a nice touch. Otherwise theres really no interaction with them at all...Equiptment is top notch and maintainable is on it if there are any issues! Loving this gym so far!

I have always hated going to the gym because you pay even if you dont go. Powerhouse has options of plans that fit you.....the Zumba classes are fantastic. Isabel is the best ever, she shows the steps you will be doing so you can keep up. I am excited and look forward to her classes...she makes you want to exercise. Great variety of machines for whatever you want to work on, which is also fantastic!

Great variety of equipment and everything is well maintained. Theyve recently added more equipment such as boxes, tractor tire, medicine balls, keitel bells etc. Facility is clean. Staff is attentive...no complaints.

I have been going to this gym for over a year now, every one has been professional and the facilities have been clean. The only issue I had was the air yoga class, they charged a 5dollar fee for my wife, not me just my wife not sure why but owell. if that is my only complaint then Im doing good. I like this gym and all the people who attend are nice folks.

Powerhouse Gym is the best gym in the area. Hands down, no questions asked. The staff here is awesome, the upkeep of equipment is superb, and they are always adding new goodies. I love being a member here.

I joined Powerhouse Gym when it was previously known as NC3 Fitness. This facility is exceptional with regards to cleanliness, floor layout, LED lighting, equipment and supporting fitness programs like yoga (including inversion yoga), aerobics, Zumba, Silver Sneakers, regulation boxing ring, childcare, etc.They are highly responsive to maintenance and repair issues which provides minimal down time with their equipment. Recently, they had the entire floor equipment pads reupholstered to textured black covers...very nice and compatible with a new look, truly professionally done like original issue.One of the amazing features to this facility is the hours they are open...24/7, with few holidays to change this practice, nice! Big shoutout to Nick, Zach, Chase and supporting staff. Keep up the great work folks, you are a sustaining success my friends.

This is quite possibly the worst gym Ive ever been to. When you arrive as a new customer, you are greeted with... Nothing. Most employees have their head down on their phone or on the computer and dont even bother to look up. After that, you are given a tour of the gym by what appears to be a very considerate young man named Zack. After youve signed up, no one cares about you. That young man Zack, who is the sons owner, is the most entitled, arrogant, egotistical boy Ive ever met. I am constantly ridiculed about low volume grunts, dropping of weights (which are rubber weights on an Olympic platform... News flash: thats what those weight and rubber floor are for). Anyways, would never recommend this gym to anybody. Absolutely no sense of customer service, and in my book, thats the worst thing a business can struggle with. 10/10 would not go here.

Rude staff ..old machines and old theater movies why not put at least Netflix movies..please dont go to this gym .

Ive been a member of several different gyms over the years, and this is by far one of the best. In comparison to others in the area, it is less crowded, and a lot cleaner, which makes for a better workout. My experience is based on what I expect from a gym, which is a lot of equipment in a clean environment. The only complaint would be sometimes the weights are not reracked properly. Not the gyms fault, but members who dont know proper gym etiquette. Its a lot worse at other gyms in the area.

As of June 1st 2016 formerly NC3 fitness was bought and changed the name to Powerhouse! They are 24 hours which is a huge plus. Great pricing, no contracts and never busy.

Love the location & HOURS!!! I go at night and its never crowded. Not your typical overcrowded gym leaving you feeling intimidated by all the bodybuilders using weights. No judgements, everyone keeps to them selves and the staff is really nice!!

I joined this gym because it was close to my house. I must say I am appalled at the way Cathy treats guest. Cathy is supposedly the one who takes care of the managers job, so the manager doesnt have to deal with you. This is exactly what Cathy told me when I said, I just want to speak to the manager. Cathy said, she wont deal with you, thats what Im for. She was very rude to me over multiple charges that I called the gym about. They debited my credit card 5 times in one day. They debited it once previously right after I joined; so to me I had 6 unauthorized charges, which Cathy was happy to say she charged in all that day.. All Cathy was doing was talking over me, stating that I had a previous contract and the employee there shouldnt of signed me up with a new one. Cathy said, she was the one who is debiting my card. So I was frustrated from her behavior, I told her your being rude, and then she apologized and said she was upset with the employee there who just signed me up. First of all Im receiving a service from you, you need to show some respect. After she already upsets me she tells me, Im the one being rude. Of course because youre yelling at me, not allowing me to talk because youre to busy talking over me, telling me I cant talk to the manager and then threatening me that if I cancel my account, youll just hand me over to collections. Well, rudeness breads rudeness and she was extremely rude. If I had a previous contract that I signed up for in December, which I did but I never once stepped foot into the gym; not even one time ( they can easily look that up) because I broke my ankle and had to have surgery on it. I barley started going again and I gave the guy my ID and Credit card, he signed me up because I never went before. When I did break my ankle I called and spoke with a guy who said, Dont worry about it, come back when your ready. okay, I will. So my ankle being my first priority instead of worrying about everyone at the gym; that was the last thing from my mind. I signed up again and they signed me up on a new contract. Cathy completely handled the situation in bad, bad taste. She had no sympathy at all; her tone was completely argumentative mode not caring at all about the guest only about a contract I never used one day of because of a broken ankle. And she states she has someone else in her office listening to our conversation. So what, why do I care about that Cathy; ? Does that mean you want to be meaner in front of them and act bossy or are you threatening me again. She should of welcomed me back with open arms and allow me to fulfill this new contract I signed when I was actually ready to workout and signed up not only myself but another member. They lost nothing from me not going one single day before when I broke my ankle and resigning at a later date. I wanted to talk with the owners but apparently theyre from Russia and dont live in the USA. Cathy wouldnt allow me to talk to anyone other than her and deferred me away from communicating with anyone else. Im so upset from the way the situation was handled, and how I was treated. Obviously, I wouldnt spend time writing this. Its sad that consumers really have no voice anymore. Theyre treated like the business could care less about you. I would never want to go where an employee is negative, angry....who thrive off of being mean to clients and name calling, instead of dealing with people in an appropriate manner. All because she was angry at the employee that signed me up on a new contract. No compassion at all. I feel sorry for anyone in her presence. I will defiantly go where the energy is flowing with positivity, welcoming energy and hopefully get a hold of the real owners somehow. Ill use my doctors papers and surgery paper as proof for my ankle if she wants to send me to collections, for breaking my ankle, calling the gym and never working out one single day on that contract. Join a gym that cares about your fitness well being, not just your money.

Good luck trying to cancelYour account. I have literally spent the past 5 months trying to cancel my account. It has been a horrendous experience. I have spoken to managers both through the gym and ABC and have been giving a complete run around. I have never given a bad review in my life. If you read below on the comments, there seems to be a trend of horrible customer service when it comes to canceling. Make it simple Powerhouse . Like every other business out there allow costumers to cancel immediately online or in person. Stop trying to squeeze ever last drop out of your poor clients.

I cancelled my membership march this year but 5 month later they are still taking money from my bank account

Better than most of the gyms in the area. Well equipped, clean gym. Great price for a 24 hour gym.

I should have listened to what other reviewers wrote /:Shame on me, I wouldn’t recommend unless you want to be charged after cancellation and reminded that they “waived” fee’s when in reality should be waived during this unforeseen time of a GLOBAL PANDEMIC.

I been a proud member since 2012, cant say much, this is the best gym I ever been they have machines that any of the other brand names gyms dont have, I never had a problem with nobody, owner shes awesome, she always looking for ways to help you to get the best out of your money, I love the set up of the gym, and that they have all the boxing equipment, I can say the best gym in the inland empire 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I know all of the previous reviews are about money and I do feel for them, but....things to me may have changed. We have not had one single problem and the customer service for us has been over the top great. The classes are a blast and the trainers are always so welcoming and they take the time to answer your questions instead of ignoring you. I took a spinning class and afterwards the instructor came right up to me and spent about half an hour showing me what I was doing wrong. I have not had one problem with any class I have taken and the workout equipment is awesome. The customer service has been great so far. THINGS HAVE CHANGED I THINK!!!!!

Its a good small gym but has a variety of things to offer. Its close by and convince. The prices are ok too. I got a 3-year deal that way I dont have to be paying monthly fees.

Used to have great classes at 530 pm but since changed to all Zumba. It sucks so over Zumba and want to be dancers

I love this place. Kids area is nice and plenty of machines.

Worst gym Ive ever belonged to! Equipment is old and always out of order. The locker room is filthy. The staff is extremely rude and unprofessional, especially upper management. Do Not Join This Gym!! You get what you pay for.

Best gym ever! Very friendly, great classes, lots of great amenities, and great price!

This is the worst gym to work for they underpay their employees short of their hard earn money. Let my fiancé go for no reason when she did everything they asked and didn’t even have a valid reason of termination this gym is scandalous

Gym is too dark low lighting the equipment is new but limited if you really workout it’s a waste I signed up for a week and I waned out the girl whom I spoke with in the front christine hung up the phone on me after I asked for a cancellation and I never even got my gym agreement via email I had to ask for it even then I only two forms one that’s shows I can only cancel w/o an extra month fee after five days of signing up 👎🏽 And the the day I signed up

My family and I (5 total) have been members of this gym going back to the Powerhouse era. Overall the gym is a good place to work out. The trainers are knowledgeable and will push an individual to his or her limits. There is an extra cost to half of the classes offered as well as the trainers. Having said that, you can count on several machines being broken, from treadmills, stair climbers and ellipticals. The front counter staff is so-so when it comes to customer service. If you try and cancel your membership, they REQUIRE you to cancel in person and it must be a 30 day written notice. They will not provide you a copy of your cancellation.

Had one run in with a trainer who decided to interrogate me and belittle me and when I complained, I got MY membership canceled. How in the world does that make sense! The customer has a problem and the way the business solves it is by canceling my husband and I. We have three kids that go to into the kids area daily, worked out here with no issues, keep to ourselves. I was presented with a rude aggressive trainer and IM the one who has to suffer? Its beyond what my mind can fathom and is completely insane. Get new management. Case closed. I loved being here until i was dealt customer service that is beyond mortifying.

Wish the showers were nicer, but the gym accommodations and equipment are spectacular.

Not a great place when it comes to customer service. My fiance has been trying to get a hold of the regional manager for sometime now and she keeps getting the run around. They dont want to handle the problem head on which is having construction workers making repairs to the womens locker room while she is in the shower. Its happened twice already and they lie about advising her that any construction is happening. They post the sign right when they started (while she was inside already) and not one employee checked to see if anyone was was using the facilities. They need to post a sign saying they will be doing updates or remodeling a day or two in advance for women so they can plan accordingly. They need to contact us as soon as possible.

Its got all the basics, which is all I need, and membership prices good, never crowded

The staff is awful. Bring your own head phones cause music sucks. You can have the fattest pump of your life and youre shooting for a new max when all the sudden some simpin Charlie Puthe song comes on and ruins your hype. and this gym over charges in comparrison to Crunch Fitness and other local gyms. finally canceled my membership today, which they purposely make the hardest thing in the world (exaggeration of course but it is hard af)

Their contract states that can basically change anything they want even though you have signed a contract with what is currently happening. They just changed their daycare hours which has greatly inconvenienced me, but when trying to switch to their Menifee gym, they wanted me to pay another $40 fee for an annual fee that was already waived for me when I joined. Ridiculous. Their employees told me they are suffering on money coming in at the Murrieta location (about 4 months ago, hence the daycare hour change) and unfortunately they just lost more business, when all we wanted to do was switch locations and still give them money. Poor business operations.The facilities are just the same as NC3, so pretty decent (but you can find decent equipment almost anywhere). The prices are pretty standard, except for the daycare being cheaper, but their daycare is super limited for people, so its not worth it in the end. No child care Saturday afternoon or Sundays, so the working people cant even workout on the weekends that much.The staff is ok, but there are so many of them just standing around doing nothing, hanging out at the front desk (probably where their monies are going to as waste).My mom became a member there and requested personal training sessions but they were super slow to even get back to her (when you think they would want to make money off of her), and then when she had specifics, they put her on hold even longer and she only went to one training session. The personal trainer never contacted her to schedule another one and when she attempted to, they never called her back. Poor business practices.Needless to say, all of us left and went elsewhere.They wont stick around too long if they keep this type of business practice up.

This is the worst experience I have ever had with a gym. I moved out of state went in filled out the required forms to cancel membership 6 months later they continue to charge my account. I have called every month for the past five months and each time being told problem has been resolved. Shaniva a manager who I spoke to the past 2 months said they would credit my account for what they stole but still have not seen credit. Done with my review. My fault for thinking customer service exist with this gym. Almost $100 later going to pay a fee with bank to stop payment. If anyone is going through this just pay the fee no one there will keep their word.

Dont go to any of the powerhouse gyms in this area, the one in Menifee, hemet and Murrieta are all owned by the same family. That family is trash as well as their gyms, they are not maintained, nor are they any help, very rude.

The employees are completely unprofessional!!!! Complaints are made and nothing is done about it!!!!! Completely disgusted with this business!!!

I have visited other gyms in the Murrieta area, namely LA Fitness (12 years) and Fitness 19 (>1 year) and by wide margin NC3 is a stand-out facility. They offer a clean, well-maintained line of equipment (Hoist, Star, Hammer, etc.) and the led lighting is very pleasant by comparison to glaring flourescents used elsewhere. The staff is friendly, helpful and always accommodating. I recently asked if they could shorten one of the lat pull belts to allow for a complete stretch phase (most important) for taller members and the next time I was working-out, lo and behold it was adjusted perfectly. THANK YOU! The gym environment has an executive, classy design with tons of room around the equipment (not to mention a code requirement) and exceptionally clean...even entering the restrooms you instantly notice the air refreshner system in use on top of well-maintained sinks, paper towels, urinals and toilets which are plentiful. A huge plus about this gym experience is the diversity of fitness programs offered: weights, new-generation cardio-equipment, inversion yoga (truly amazing), spinning room, boxing with regulation ring & punching bags, zumba, aerobics varieties, training assistance, childcare, showers/sauna, tons of lockers, everything... it only takes a brief introduction and tour and youll be convinced like I was. And lastly, they are very competitively priced. Keep up the great work!

Great place to workout, clean, friendly and not crowded!

Poor customer service ( it smells like food as you walk in because people eating behind front desk), dirty facilities, scheduling issues and instructor turnover

Great place to get healthy, Babs is a wonderful owner

Dope gym, very clean and friendly staff. Just wish they would add a water fountain for bottles!!

This place was quick to sign my family up with out them being there and me signing everyones name but when i call and ask them a very simple question they get very deffensive and treat me like crap,they have horrible customer service when it comes down to helping a paying customer out i guess to JAZZ the person i talked to people that go there are just money signs and if anyone has a problem then they just have to deal with it. the day i called i was talked to like if i were stupid and when i even suggested that maybe just maybe one of there employees could have made a mistake she was quick to put that employee on the phone to comfront me,that to me is very unproffesional and to top it all of ALL i wanted to do is cal and pay my dues and update my account correctly but thanks to JAZZ nc3 will never get another dime from me and i will tell everyone i know not to go there.

Gym jockies that are more into themselves than anything else

Very service minded team.

They make it an absolute nightmare to try and cancel your account.

Awesome gym and no screamers.

Great place to work out!

Wont put a good comment because then itll be packed and i like it how it is lol :)

Very personable and accommodating staff

So glad to be back!!!!

Great place, not crouded

5star gym moved out of the area so had to cancel but will be back once back in the area.

It works for me check it out

Great gym!

Nice gym.

Staff is very very rude I was going to get a membership but it was a free trial day so I said Ill try it first he got a attitude and was very rude

This place is the worse gym!