Great service from start to finish. Car damage can be a very stressful thing to deal with. Dylan and his team did a great job getting me in and out and taken care of! Definitely recommend this shop to local customers.

WOW! Its not easy to trust repair shops these days, but this is one highly professional and genuinely real shops. They treated the repairs to my Jeep like it was their own. Im pretty sure they even topped off my gas tank. When was the last time you heard of a shop doing that.

Gerber (Dylan) did an outstanding job on my vehicle. They took the time to perfectly match a difficult paint scheme and there is now zero evidence of the damage. Got my vehicle back within a few days. They were timely, perfectionists and very professional.I couldn’t be more happy with their service and quality of work.

Professional, quality work on my late model truck.

Expensive but tech was very nice and helpful. Gets the job done i suppose.

I was impressed with the helpful, friendly and honest service that I received from Gerber Collision and Glass. The GM and his team exceeded my expectations and made me feel like a truly valued customer. From great treatment to money saving advice, this was a great all around experience.

Really good team here. Someone backed into my new truck in a parking lot, which was super fun. Thankfully Gerber fixed my truck perfectly and were super helpful. Great work, super helpful front office, and communication here.

Dylan is awesome and helped out our car. I can’t believe the level of service Dylan provided and he treated me and my family very well. I booked the appointment and my wife went in and told me that the experience was the best! We will be back, thanks! One more time, Dylan is the best.

This is the third time my wife and I have gone to Gerber Collision and Glass and all 3 times we have been blown away by their excellent work and unmatched customer service. Dylan, Olivia, Kristen took care of any of our questions and made accommodations to make the process as smooth as possible. We can not recommend this place enough. 10/10 5⭐️

Cannot recommend highly enough. Gave me an honest assessment of damage to my vehicle which ended up saving me money, even if it cost them. They held my hand while dealing with a terrible insurance company, and had no issue dealing with me even when I went to the wrong location. I will be taking ALL of my vehicles here for repair work and you should, too.

Very professional and speedy

Quality work, reasonable prices, been in business for significant period of time. There may be a wait time due to being well known in the local area, but worth the wait. Took them 5 tries to get the paint exactly right, but their commitment to quality makes it impossible to tell it was ever damaged. Terrific work.

The service here was fast, courteous, and informative. The process of renting a car while having my car repaired was handled smoothly and when I came to pick up my car I was given a walk around the repair area to see the area clearly in the light of the shop. I would highly recommend Gerber for Collision repair services!

Great experience. Car was in for repairs from a wreck and being covered by insurance of vehicle at fault. Gerber staff were great. No surprises. Kept me informed of everything and it was completed exactly when they said. The work was very well done and it looks better than it ever has.

I took my truck in to get some body work done and get the bumper fixed. Joe was incredibly helpful. He was prompt, answered all my questions, and was incredibly transparent the whole time about timelines and price. I couldn’t have asked for better treatment from Joe and everyone else at Gerber Collision & Glass!

I went to Professional Collision for some warranty work after another local shop cut corners. These guys not only did great work they were kept great communication and worked directly with my insurance company for me. When finishing up the warranty work they found a part which was broken during the previous shops repair. Even though it was not their fault and not part of the agreement with my insurance, they ordered a new part and made the final product right - even though it came out of their pocket. These guys were awesome and I will recommend them to anybody. Thanks Kevin and Dylan for the awesome experience.

Great people and service. They were able to fix my car quickly, provide details each step of the way, and kept in touch through the process. This place was recommended to me and I will be recommending them in the future.

They did an excellent job on my 2015 Toyota Tacoma..like brand new. I would recommend this shop to anyone I know. It did take a while but they had a lot to fix and it was well worth the wait. Awesome customer service...friendly, curtious staff. If I could give 10 stars I would.

The estimate was more thorough than the other place I checked out, and Gerber has a better relationship with my insurance. While I was told I would be informed about surprises and some scope creep was anticipated, there were suprise delays I had to call in about, due to supliments I didnt fully learn about until the final bill. Overall the repair seems good and my floor mats were cleaner than when I dropped it off. The one apparent flaw is the replacement horn has a different sound Im not used to.

Outstanding service from all aspects. A representative stayed in touch with us throughout the repair process and kept us up to date regarding when our vehicle would be ready. The paint was a perfect match to the rest of our vehicle. Finally, the car was washed and vacuumed when we picked it up. Highly recommended!

Excellent customer service! Everyone there made me feel very cared for, as they kept me abreast of every situation/decision & even showed concern for my well being after being in the accident. I brought in a car that insurance, the police, firefighters & tow truck driver all said it was totaled...but these guys were able to make it look better & feel safer than it did before my car was hit....=) I recommend them to everyone!

I side-swiped a GMC trucks front tire as I was pulling into a parking spot a few days ago and skinned the pearl white paint off the right corner of my front bumper. I took my car to Professional Collision on Sat and spoke to Dylan (General Manager). He inspected the damage and came back with an estimate that was about twice what I was willing to pay for a 16 year old car (98 Prelude). However, instead of just wishing me luck at another paint shop, he came back with an alternate approach. Instead of painting the entire bumper, he suggested possibly just painting over the skinned up spot for about a third of the cost. After thinking about it I decided to go for it even though I knew the final finish would look worse than a fully painted bumper.Well I left the car this morning before opening hoping they would get done with it today before closing. I returned this afternoon to pick up my car and not only was the car ready to go, the paint job on the damaged area was absolutely beautiful!!!!!! I was amazed at how the guys were able to meld the new paint in with the existing paint. I had to literally bend down and get within inches to see any sign of newly applied paint.I cant give a high enough recommendation to Dylan and his team for the beautiful job they did for my old car. Not only did they perform a superb paint job, they also completely washed the car front to back and the car looks beautiful!!! I cant be more satisfied.

Great people to work with! Dylan went beyond what would be expected dealing with the insurance co. to try to get our car repaired. We ended up not fixing the car as the insurance co paid us more than the car was worth. They had repaired several cars before and did a great job with each. Couldnt ask for more!

I had to repair my car on my own dime, and Dylan did an excellent job helping me lower the cost as much as possible. The cost came even below the estimate he gave me which was a pleasant surprise. They finished working on the car on time and did a fantastic paint job. Highly recommended.

We have had our car and SUV fixed here and both times have been very satisfied with the work and customer service. They are a well-known and reputable business in the Snohomish county area and it is easy to see why. They went above and beyond in all areas including doing some extra work out of scope for no cost. I highly recommend them!

I had a positive experience here. Having a collision is never fun and it can be stressful having insurance work done on the car.That being said, I had to drop a star only because I was inconvenienced by conflicting information given by their automated messaging system which, I was told by office staff, doesnt update very quickly.They had to order parts for my car which extended the repair time by a couple of days. This would normally be no big deal, except I had to call in after getting a message in the morning that my car would be completed then in the afternoon getting a message saying it would be done a couple days later. I had to call in to get things straight.After the repairs were done, one of the managers walked out with me, explained why it took so long, explained the repairs, the warranty and apologized for the misunderstanding, alleviating my aggravation.Overall, it ended up OK! They could work on updating that clunky and slow messaging system so that upset patrons wont have to call in. The work they did was superb, which is why I gave them 4 stars. They matched the paint perfectly too! No corners cut!!

They have done nothing but been helpful threw this extremely stressful process. Im greatful of the whole staff. Thank you guys!

They have worked on both of my vehicles, they have done a phenomenal jobs on them. Great service

Very good workmanship but lack a detailed cleaning after all works are done.

Good job on my daughters car

Easy process and provided a thorough estimate of the repairs needed on my vehicle. Clear communication and quality service.

Great place for auto repairs

They are so professional and nice. And they do a great job.

My van was sideswiped (hit and run) while on vacation in OR. My insurance gave me body shop options and I chose Professional Collision in Mukilteo. From the moment I walked in I was taken care of. The gentleman who assisted me was incredibly kind and honest. I recd updates as my van was being worked on and given a reasonable timeframe that never changed. Professional Collision got the job done and once we picked up my van I was amazed. You would never know there was a huge gash down the side of the sliding door to the rear bumper. Paint was matched perfectly. I hope I never have to get my van or car repaired, but if I do, Professional Collision is my first choice. I highly recommend Professional Collision for any body work needed on any vehicle. Thank you!!

Great experience and very professional people

I let Professional Collision in Mukilteo know when I dropped off my car that I couldnt earn an income until I got the car back and didnt have Car rental on my insurance. The first person who did the estimate said it was supposed to be 6 days, then PCM said theyd need it longer because there was more damage than the original estimate.I havent been really happy with the service. Theyre supposed to call to give me updates, and both times they said theyd call, they didnt. The first time they said theyd called me and left a voice message, but they called a wrong number. I didnt get a call the 2nd time and when I got home it was too late and they were closed. So Im stuck, and tomorrow they will have had my car for a week.

These guys at Professional Collision in Mukilteo are great! I have an Acura TSX that that needed repair from a minor collision. The color is Nighthawk Black Pearl; think black metallic with hints of blue and purple in the light. I say this because the paint match job they did was so perfect I cannot tell where they repainted and the original begins. The dent where the person hit me was in a bad location right along a crease in the rear quarter panel. After they were done you cannot tell anything happened.I also had them repair a scrape I put in the front plastic bumper since it was in. I figured it would still show a little when they were done, but not so. It looks brand new. The only bad part about how good they did is I don’t want to drive the car in case it get hurt again it looks so good. I will recommend these guys and especially Marcus to anyone I know that needs auto body repair.

Helpful staff and great work!

Took 2006 Mini Cooper S in to have driver side door and lower driver side quarter panel repaired, and rear valance. They had it for 2 weeks and needed it a couple days extra,due to some clips for mouldings they had to order from dealer ship, upon picking it up the color match in the door jamb was unacceptable, the mouldings were loose, and i was told that the obvious paint buckling in the rear valance was a paint defect,the car wasnt even complete since no OEM stickers were ever added back into the door jamb, The mirror gasket was pinched under the mirror. The door alignment was off around the entire door, the inside door jamb was unfinished, you can see color coat dust under the clear coat from sanding and poor prep work, and this was a new door, The wheel well mouldings that were the hold up for the extra two days are sticking out away from the car, I was told thats as tight as they get, you can see the unfinished bondo work and scratches in the quarter panel, and my oil dip stick for the motor had also been broken by the shop and never said anything,I will note that the dip stick is fiberglass material, but it shows the handling and care that is taken in there hands, I had it home for less than three hours and noted all the above, When i called the shop i was told that i needed to wait for three estimates ahead of me and asked to come back the following week, and its been a week now and no word from there shop, For those of you who dont know, Mini uses a negative ground system when painting there cars and paint defects just dont happen, my guess is the shop neglected to use flexible additive paint in the rear valance, the bondo scratches are a normal part of body work but if catylized primer is not used it will continue to shrink and scratches will continue to get bigger until the primer and base coats cure. I was told that it would buff out. I could keep going on the definciencies that i continue to find in there workmanship, which at best is below poor, but you get the idea. The thing that bothers me is that once i picked up the car paid the deductibles,I was no longer a customer, and no effort was made to say we will take care of your needs, No call back No follow up, and No customer service. If thats what there shop stands for i will continue to spread there enthusiasm for those in need of paint repair.

Amazing service. Went the extra mile and more.

As a new customer, I tried working with Phil via email to get information and make an appointment to repair damage to my car. Phil was more than responsive after the first email, but then decided to no longer respond when I inquired about going through my insurance. I emailed him 3 times in the last month asking for a response. Nothing. Worst customer service ever if you cant even get a willing customer through the door.Update 10/27/15: Phil has since reached out in response to this review. He has apologized for the oversight and offered an alternative solution to getting my car fixed. It wasnt a great first impression. Ill still go elsewhere but I feel like he made things right.

Friendly and professional and mature staff

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