It was good service. Im very happy with the work they did, friendly and on time.

Evelyn was very nice, knowledgeable, helpful and responsive to all of our questions, and they did a good job for us.

The best ever body work. Extremely competent, efficient, cost effective, prompt, and pleasant to work with.

We got an estimate of 10 days to two weeks, but Pan American took over a month to repair our car. Initially they kept us informed, but later we had to keep calling to check status. The fixed car was also not completely cleaned. We sadly recommend some of the other body shops.

Thanks for the great customer service Luisiana and great job on fixing my Lexus:)

Exterior mirror damaged; called 5 different places for an estimate; got the best offer/quality/speed from Pan American. Customer rep was great!

Very friendly and efficient service with excellent results. Couldnt be happier!

GREAT body shop! Got wheel well liners replaced in my Prius, and they did the job for $600 LESS than what the Palo Alto Toyota dealer quoted! Did the job (including getting parts) in two days, courteous, professional! HIGHLY recommended!

Great people who work here and great results from their work. They are very customer service oriented and work very hard to make you happy with the results of their work. I would definitely recommend them.

I have taken my car in for work twice. Staff is always super helpful, honest and basically just nice. They get the job done quick and no surprise cost which tells me their estimates are accurate. Def recommend Pan American.

Professional, knowledgeable, helpful, friendly service. My parked car was hit by a AAA auto insurance member, who kindly stopped to find me and inform me, she hit my car. Pan American Collision Center is AAA approved. From start to finish, they were a pleasure to work with repairing my car. We communicated via email and in person.During this COVID-19 pandemic, they take precautions with wearing masks and gloves and disinfecting any surface of the car they touch. When I need car body work done, I will be back.

They actually finished faster than the original estimate. Kept me informed via text and email every step of the way.

We did repairs on both our cars. The cars both looked great and our 2005 looked like 10 years was taken off it. Additionally, the repairs took less than half the time I expected. The staff was super friendly, professional, and accurate with their quotes.

Had a fantastic experience at Pan American. I got rear-ended and its such a pain to deal with. I worked with Manny at Pan American and he took care of everything - start to finish. He kept me informed all along the way. He made the process easy by walking me through all of the steps, including getting my rental car. My repaired car was ready on time and was sparkly clean. The quality of the work was excellent and thorough. Pan Am returned the rental to Hertz for me - a really nice bonus. I hope I dont need collision repair again but if I do, I would definitely go to Pan American.

Fantastic work. Wed had a minor accident in our new car and they gave friendly, patient and thorough service. They were mindful of scheduling around the holidays and finished the job a couple days earlier than expected. Now we look and feel like new again. Top notch.

Absolutely wonderful shop. They have trained and experienced employees that will give you all the technical details you ask for. Pricing is maybe slightly above average for the Bay Area but it is 100% worth it. This shop was able to do factory perfect paint and metal work on a 2016 Subaru with white pearl paint. For any of the car perfectionists out there this is the shop for you, guranteed quality and they will always be transparent with everything. They also have a warranty for work performed which adds in all the layers. They will work with insurance to adjust rates so you should chose this shop every time.

This is the place to be when you are dealing with collision. Staff is very prompt and knowledgeable. They took care of me from start to finish. Shout out to Luisiana for all the help she did. She walk me through the process with ease. From the first day i took my car to their shop till the second time for a back job work. Shes prompt, polite and patient towards the customer.

Nobody likes car repairs, but this place helped make it so easy. They coordinated with my insurance and the rental car company for me and gave me the perfect amount of info about the car and tips and reminders for the rental. I couldnt have imagined a better body shop experience, and the repairs look perfect!

These folks went above and beyond what they had to do for us. Thats what I call outstanding customer service. They were very professional too, we did not have to ask them to redo any piece of work.Special thanks to Lucy who was taking care of our case.I highly recommend this place.

Pan American Collison is very honest and delivered what they promised.

I was rear-ended and took my car to Pan American Collision Center in Mountain View. Evelyn helped me get my car repair estimate and navigate the whole process as I had my repairs covered by the other partys insurance. She was very helpful and kept me up to date as the repairs took place. They even helped me get a rental to keep me covered. The repairs took only 2 weeks and when I got my car back it looked amazing!Oh, also, everything concerning the cost was dealt with the insurance company directly, making it easy on me.I would recommend them to anybody else in mountain view needing to get their car repaired.

They did a great job, and offer a free lifetime warranty on their repairs. They were very responsive and accommodating (the repair took longer than I expected, and we ran into some insurance issues, but they did fully cooperate and work to get my car back to me as soon as they could). Only minor complaint is that they did not fully clean up all remaining grease/fingerprints/etc. from the repair area before pick-up. Possibly because I was in a rush to get the car ASAP.

Interesting how they proceed the estimation: First time arrived > ONE person approximately estimated $2000-2500, second time arrived > ANOTHER person estimated $5900?! I didnt get: The Pricing depends on Person or Weather? Stranger estimation...Never ever go there.

Great service from beginning to end, very clear information at every step, very transparent pricing. Strong guarantee on their work. Everything you want in a repair shop.

Great service. Reasonable prices. This is the second car of mine that they have fixed, and both came out looking as good as new.

Professional & high quality work. Lucy was very cordial, competent, yet straight to the point. Would def recommend them!

A very nice people. Very helpful..

Pan American delivered our car after the repair on time and in an excellent condition. Lucy went above and beyond her duties to make sure all was done at best possible level. Thank you, guys, a lot!

Had gone there to fix a dent in my car. Got the car back fixed and in neat condition. Had a smooth and awesome service.

Awsome great customer service

Not only was great service done on my car but the customer service that Louisana(maybe I spelled that wrong, sorry) gave was more than exceptional! She was so helpful throughout the entire process and really came through for me when I needed my car on a certain date. I would definitely recommend coming here!

If I could choose another body shop I would. Expensive and takes much longer than others.

Nice work. BUT poor customer service! Need to keep customers informed!

Isela at Pan American kept us posted about the repairs at regular intervals so we could plan around it. Very positive experience.

Professional from beginning to end. I would recommend this place to anyone that is in need of a Collision repair center.

Great work, fair price and nice service people!

I was in an accident 2 weeks before my lease return was due ! Pan came through !!

Lucy was amazing and very helpful.

These folks are very professional and delivered my car before schedule time

Awesome service and great staff!

Friendly staff and pro repairs.

Great service

Excelent service...

The staff are very friendly, the person who attended me is called Lucy very nice and they also speak Spanish. She helped me with everything related to my Honda pilot. And after the repairs they even took the time to call and let me know that they guarantee the work they do on your car for up to a year. I am very happy with this place, I recommend it since there are other places that the staff are not friendly at all.