Loved working with the tech. He knew what he was doing, was friendly, and got everything set up quickly. I havent had a problem with our wifi since they set it up!
I out an order in for service and from the beginning the experience was seamless. I even got phone calls and text messages notifying me that Dave was on his way on the day of installation. He was helpful and friendly and best of all... FAST! I was setup quick! I have used other local ISP’s before and the service local tel gives doesn’t hold a candle. Very happy with Local Tel! Their reputation for customer service is backed up by their awesome service!
Excellent internet service at an affordable price. Try dealing with cable companies in the major metropolitan areas, its disgusting. LocalTel offers simple reliable internet, giving good speeds at a reasonable price. Thank you LocalTel, and thank you Grant PUD for the fiber infrastructure!!!
We were forced to switch to them recently at our apartment complex. I find them to be more expensive, but the biggest annoyance is how awful the Internet is. I have to turn my wifi off to use most services on my phone because it’s so slow. My phone is always telling me I have a poor connection now. It’s extremely frustrating, especially since I signed up for fast Internet. Absolutely do not recommend them. However, I will say I was impressed with their tech support at 6 AM on a Sunday when we woke to 0 Internet.
A very good experience getting the fiber optic cable installed. The scheduling was easily done over the phone and fit my needs. The installer, Dave, was on time, friendly, helpful, and professional.A good experience all around.
Every year or so, I check and find that they still have the best deal on fiber internet. To top it off, they have very knowledgeable technical assistance and some of the best customer service Ive seen anywhere. Feel free to tell them I said so.
I switched from another local provider and they made it very easy. I had no down time and that was important for my business. I have only been a customer for a short period of time but they office and the tech were very friendly, courteous and helpful. I was recommended to them from a friend and I would recommend them to anyone looking for Fiber internet service. Their name tells it all. Local.
I don’t have service with them I call to get information on there services and the person was very polite and knowledgeable about there services I’m definitely switching to them in a few weeks and I hope I can give them 5 stars
Paying 62 buck per month for wifi that only works in the living room of my already small apartment. Multiple calls made and all they do is blame my walls think they wouldve said something during install since they have other clients here. At this point waiting for my contract to end so I can move on
Had internet service for a number of years through localtel, excellent uptime, consistent high speeds. Never really had any problems with the service provided by them.
I was very happy with my service! The technician was the best and very happy with his knowledge and patients with making sure I understood my tv setup. I had a power outage and got right through on the phone with a technician that was very patient and helpful. I have had the best service. 😁
Fair price for fiber internet
Good people! Super helpful! Awesome service!
Great custumer servise
Best internet service Ive gotten in 20 years. Cant beat the price either!
Very rude people in the Moses Lake office, Vicki Rivers, never would help me with service. She wouldnt even make me an appointment. I guess I wasnt good enought for her.. Its a sad day for me to be treated so badly.
I had a situation where my internet kept turning off and on again but I learned it was because of where I had it plugged in. If this helps anyone.
Excellent staff and very knowledgeable. Fast service.
You were very rude to my mother who doesn’t understand things very wellYou were very impatient with her and rude for no reasonNever returning and spreading word of mouthThanks for no help - name tag “Vickie” -
Very rude people. The receptionist and Vicki.
Im not going to even comment.
I have never given a bad review to a business. Truly didnt want to. Have never dealt with a business as rude, unhelpful and with such poor service as LocalTel.
Great service
Very friendly and professional staff members and a great service! I was always being kept up to date with progress and the team arrived on time to install my service. No dropouts or interruptions in service. Highly recommended.
Great service, great technical services, and great internet. BEST internet in town!!!
Prompt, friendly installer. Service is good so far, its been a couple weeks. Signal seems strong (wireless radio) and much faster than prior provider.
After being told I would have around 12mb download at install the first rainstorm we had now this was not heavy rain could not use internet so I call up to cancel service after paying $99 for install they only have a 1 day grace period so they charge me $69 to disconnect service. Buyers beware of this company shady business practices to charge you only after a week. Good luck to you if you deal with them.
Got hooked up no issues.
Very fast internet.The guy that came to aet it up was very nice.As well as the ladys on the phone.
I have attempted to log in to use the feature to watch anywhere. The link will not accept my account number, retrieved straight from my bill and tells me it does not recognize that account number. I attempted to reset my password and receive Internal error (what ever that is)and will not allow me to change my password. Kind of like I am running in circles. very frustrated!!!
Very happy with the service. The people in customer service are very knowledgeable and friendly
Friendly, professional, local human beings! (NoT R08oT Voic3s) My holdup was getting PUD to activate the portal/gateway. LocalTel was in ASAP and set up my router and WiFi while we kept working on other stuff setting up our business getting ready to open.Thanks LocalTel!
Ok
Great customer service, friendly staff. We are glad to support local business.
GREAT service. NICE PEOPLE.
Raised their prices for tech support. If you have a problem with your internet or tv on the weekend good luck getting a hold of them.
Awful wifi
So far so good.......
Super service