The experience was pleasant. I made an appointment a few weeks back for a Service A, and they were prompt and were informative about whats going on with my car. Customer service was excellent, facilities were clean and accommodating.

Good customer service. Their sales and service departments exceed the expectations.

Went in for service Chris in service was incredible. Was in and out quickly. Couldnt be more satisfied.

Had my 2015 Sprinter DEF / Diesel recall work this past week (April 2021). It was a all FREE to me.The re-call only covers certain parts. There was one part that was not covered, DEF CAT. The service rep, Ed, advised me that the part would cost $1,900. At that point I called the Mercedes Benz Customer service hot line (not the dealer, the 800 number). I argued that I would not be doing all this work without the recall AEM notice. After complaining a few minutes, they open a ticket to review my issue. Eventually MB corporate contacted the service rep, Ed. Ed did talk to them and had Mercedes Benz cover the part. Eventually they covered everything 100%.They replace many sensors and most of the exhaust, including the cat converter looks new.So far I have no issues with the work.The MB Service center in Morristown NJ has always been top notch and professional thanks to service reps like Ed.

A bit overpriced but it comes with owning a luxury car. Good service and you get a loaner as well.

“Excellent Service!”Service was excellent as always! Highly qualified personnel who really cared about your needs and concerns. Ed Salwan, the Service Advisor. is very knowledgeable, welcoming, helpful and very friendly. The staff go to the extreme lengths to take care of not just your car but you as a patron.Mr Ed Salwan, is always responsive when I contact him about some issues with both headlights and he advised me to bring the car in right away and he will look and see what the problem. He found out the problem was electrical and the work was done as expected. The Service was done with no delay.I got a loaner car which is great and generous to be offered.Great Job by all.

Willy is the most customer centric rep I have dealt with. Very responsive, efficient, and honest. I enjoy working with him and will continue to do so in the future

I have been with MB of Morristown for 5 years. The team is ultra professional, responsive and helpful from ensuring good quality loaners to keeping me regularly updated on my car and providing easy to understand diagnostic assessments. I especially appreciate Willie Caldwell for his high level of service, clear & accurate estimates as well as help prioritizing when everything can’t be done!Great shop!

I brought my car in for service and apparently problem after problem occurred resulting in my vehicle not operating at all. These people have terrible customer relation skills and left me with a major problem (vehicle is not drivable and does not even start up) then they requested a $1500 down payment to cover repair costs of tearing apart my engine before any work is performed just incase my extended warranty coverage does not approve their claims.My vehicle was driven into the shop . There is no reason my vehicle should have left on a flatbed that they paid for after the damage Herman Diaz called the police on me because he no longer wanted to deal with me or my vehicle after the problem (whatever occured) happened in THEIR SHOP IN THEIR POSESSION A WEEK AFTER THEY PREFORMED AN INITIAL SERVICE.(This is the second time they messed up my vehicle) The first time they messed up my blower motor and didnt want to fix the problem. That job costs me $1100 .THESE GUYS ARE CROOKSAThey told me to contact my lawyer .Response to your response ;----‐-----------Thats all fine and dandy . But you guy fixed the initial problem and sent me home with the vehicle (because you guys needed back the loaner soooo bad ) and it was working fine. I had no complaints while I drove for the week or so that it took to get an appointment. Which then when I returned it for continuance of the claim to change my motor mounts, it apparently had internal engine failure .... what a coincidence that all my covered parts kept failing ... #SCAM

Iv had a Mercedes for 4 years and this is the best service I have ever had. Troy was more than helpful and made a process that is usually a nightmare, a pleasant one. Can’t thank him and the team enough.

So far,, better experience than Caldwell location. Service guys can never be nice as sales guys. As long as you keep that in mind, experience would be much better...

Mercedes slogan The best or nothing is true but it come with price tag when it come to fix, maintain your mercedes, however youll get loaner car, full coffee bar, snack, drinks (no alcohol), even have small pool table, TV, wifi

Always a great experience, Willie is always very professional and personal at the same time. I only have one complaint this time. Which is not Willie’s fault. After I came to pick up my car, I waited over 15 minutes for it to come and the attendant, whom was great. He had helped me find my glasses in the loaner, had come to see why it was taking so long to get my car. He went to get it and noticed the service guys did not wash it this time. He asked if I wanted to have them wash it but by then I just wanted to go. On my way home I called to speak with the service manager and left a voicemail for him to return my call. I have yet to receive a call and it’s the next day. I did get a courtesy call from the service dept asking about my experience and told them the same thing and she said that she would have him call. Still nothing

Excellent customer service! I will definitely be back for services and anything else I might need!

Fabulous work for major issue done on time, very professional. Their guidance helped to avoid major costs. They are the best!

Ed Salwan was my service advisor. He made everything easy and seamless. Very satisfied customer.

I had B1 service done - it was really my first service. This was reminded to me by my car which I love since it allows me not to worry about when its due. The service area is always so friendly and efficient. Ed Salwan is very informative and I feel confident in his service. They communicate very well and I always feel important in regards to the customer service. Keep up the good work, everyone!

Thank you Ed Salwan. I do appreciate the piece of mind you create every time I visit.

Best benz service center in NJ, honest and trustworthy, great service writer and accompanying staff 👏

I came into Mercedes of Morristown with a nail in my tire. Troy, the Service Customer Representative, handled my entire experience with professionalism, speed and caring service. Once I told him about my tire warranty agreement, he ensured that a new tire would be fully covered. I was very impressed with the whole team. Thank you

A++++ Service! Ed took care of me from start to finish and it was such an easy and quick visit! Would highly recommend MB of Morristown Service department!

Excellent service. Staff very courteous and professional. My service adviser Alex Marshall,whom i deal with for last 16 years is superb.

Excellent service!!! Willie Caldwell is The Man!!

Mercedes-Benz of Morristown is exactly what I would expect out of Mercedes-Benz. At Mercedes-Benz of Morristown I can always expect the job to be done right with no corners cut. I have been to other Mercedes-Benz dealerships to get my car serviced and they would occasionally give me the runaround which Mercedes-Benz of Morristown has never done to me yet for all the times I’ve gotten my car service there. They were honest with letting me know that my car would take an extra week than what was originally estimated. They were honest with letting me know that my car would take an extra week than what was originally estimated. very professional crew in the autobody shop. With all the collision work they did my car came out looking better than it did before the collision. With all the collision work they did my car came out looking better than it did before the collision. I’ve always took really good care of my car so it’s something that meant a lot to me personally.

I can not describe the unprecedented service and exemplary care that I received from the very prestigious and honorable Mercedes Benz of Morristown. I appreciate the expertise and thorough job they did looking for problems even though it was all still covered under warranty. Looking to help, even though there maybe was an incentive To sweep it under the rug. Thank you Alex, helped me very much resolving issues I didn’t know existed In my 2500 Sprinter.

Love working with Mercedes Benz in Morristown. They are always professional, clean, on time, and excellent service! I drive a Mercedes because of how excellent service is. Thank you Ed for always being the best at what you do!

The service advisor person Chris K was very pleasant, took the time to listen to my concerns and acted accordingly. He was prompt in returning calls and updated me appropriately.

Simply the best experience I’ve ever had at a dealership. Chris Z and all the folks in service who took care of my car completely overachieved every expectation. See you again soon

I have been dealing with Mercedes-Benz of Morristown for many many years and they have never let me down. The work is always done to the highest standards and done on a timely basis. I am always recommend them to anyone who asks for a Good M-B dealership for service.

Great service as always. Julio my service advisor provides excellent advice and knows exactly whats needed. Thank you!

I love Mercedes service in Morristown . Awesome! Willie is an amazing service rep. That is why I will always buy Mercedes cars. Excellent service and loaner cars while you wait! Treated like royalty!!!

Excellent service.. thanks Ed

Had to replace a damaged tire, job was completed quickly and done well. Always a pleasure working with Alex

Ed Salwan provided great customer service. He is extremely knowledgeable and the service was completed on time. I would recommend Ed for your Mercedes maintenance needs.

Professional, courteous, efficient service. Great service advisor. Clean facility.

Mercedes-Benz Morristown provide very good services, and my services advisor Willie Caldwell is always very nice to help customer for any questions for the services! Especially during COVID-19, Willie helped me schedule pick up and drop off services, and they come to my home to pick up my car to do services and deliver my car back after the service is done, and I can do payment online. It is really convenient, and the service nicely done without physically going to the service center. I really appreciate the great service!

Waited less than 2 hours for MBUSA required service to be done. I am pleased with the service advisors professional and caring attitude. The service performed was excellent.

Thanks fo Willie for his professional and technical guidance in repairing my older Mercedes C Class. He kept me very informed during the process. Couldn’t ask for more. He was awesome and I appreciate my relationship with him and Mercedes of Morristown. Thanks Willie!!

Alex Marshall has been my service rep for about 20 yrs. He is as good as it gets.... professional, personable, knowledgeable, responsive. He carries the organization’s flag like no other!

Fantastic experience start to finish for recall work.Had a loaner waiting for me Willie and the team are first rate !!!

Always receive excellent professional service; everyone on the service team is very helpful and knowledgeable. I have been a Mercedes driver for more than a decade and used their service department with confidence.

Great as always excellent I am very satisfied with the work. Also I have my AMG 17 RIMS REPAIR AND I LOVE IT THANKS I recommended 💯👍

Ed Salwaan is the best in customer service delivery and his knowledge is on point .

They did a five year checkup....i called one day to ask what the notice on my dashboard meant. Chris called back and explained all. SAid they could do bext day. I explained that neither my husband or I were well enough to bring the car for this 6 or 7 hour service. He picked up my car in the am, explained how much it would cost, brought the car back next morning. All done as promised. Service here very expensive but this time, all worth it.

This was my first visit to the Morristown location for servicing my GLS 450. The B1 service was professional and awesome. My service advisor Alex Marshall was great. I will be switching to this location for all my future servicing needs! Thank you.

The staff is extremely helpful and nice.I trust my service personJulio, which is very important for me, he does an excellent job.

Many Employees assisted me over scheduled/unscheduled service visits, and all of them provided excellent professional service. The staff represents the brand well.On my most recent visit Troy was especially helpful and kind.

Mercedes-Benz of Morristown has beenprofessional and courteous every service...i can see they have implemented safety protocols due to covid that made me comfortable..Chris my service rep is wonderful..He is very professional and keeps me informed about my service every step of the way..i dont mind traveling a little further for service at Morristown

I recently visited Mercedez Benz for an express service as my car tire was showing low pressure. The express service advisor Paul Singh was extremely helpful and professional . My car was taken care of on the priority bases. There was a nail in the tire and it needed a replacement which was done in 45 minutes. Thank you Paul Singh for your outstanding service.

Ed Salwan took care of me very well. I have lost my vehicle key and he went above and beyond to solve my problem asap. However, I cannot tell the same thing for his manager. Due to lost key my windows were stuck open and I asked kindly to cover the windows. They did it, which I am thankful for it. After removing the covers, it left glue marks on the vehicle. I asked kindly to remove them and Ed Salwan was very helpful for this issue. HOWEVER, Nelson Marquez is very unprofessional and fits the typical screw the customer attitude. He insisted that it was my fault and they dont have to remove the glue pieces. If it wasnt for Ed I would have taken legal actions towards this bigot service manager. Mercedes Benz Group should look into what type of hiring process they have.Service manager card says The best or nothing. what a joke...

Service advisor was Troy, great to work with answered any questions I had, reviewed service history (I purchased the car from another MB dealer), explained required B1 service and future maintenance required. Would ask for Troy again next visit.

The service we receive here is always top quality and in particular our service advisor, Mr. Willie Caldwell, is excellent.

From the moment you drive-in through the electric door, you are attended to and you feel at ease as their people there to help you. Our service representative always keep us updated of the work being done and let us know if theyve seen anything else with the car that needs attention. Never pushing, never feeling like youre oversold. When the service is complete and you return your loaner car and pick up your car it is again a seamless quick process. Mercedes Benz of Morristown turn what many people dread having to do into a very pleasurable experience.

Tom and the rest of the team at the Parts Counter offer consistent advice and are always helpful in locating parts/etc. Thanks so much.

Showed up at the dealer with no appointment and was taken care of right away!! I was given a loaner and car was ready on the same day !!

Service dept and body were great to work with. Great communication. Chris Nelson and Melissa were especially helpful

From making the appointment with my wonderful advisor Willie Caldwell to pulling in the immaculate service center. Being greeted immediately, directed accordingly and guided as needed.Service is a seamless experience.

The team at Mercedes of Morristown were complete professionals from my entry ito the facility, to the Service Manager, to check out. That is old school customer service. Wonderful experience..

Great service . Paul at the express service desk is awesome .

Julio and the repair shop team went out of the way to provide emergency support. His excellent customer service ensuring timely resolution of the problems was outstanding. I had a flat tire and needed new wheels on a Saturday afternoon. It was closing time but Julio and the crews stayed after hours to setup new wheels and fix the issues. Thanks to him and the team, I could come back to MA from NJ over the weekend.

Fantastic experience. Julio was extremely attentive, knowledgeable and professional every step of the way. Service was smooth and top notch. Highly recommended if you don’t mind paying MB dealership prices for premium service.

Great experience, great listeners, very understanding and professional work ! Mr zielyk had a refreshing perspective... I’m very pleased ! made me smile & laugh Thank you ! Mercedes-Benz of Morristown!

Jeff was great and got my car in and back to me within a couple of hours. He always goes the extra mile to make sure that I get a good, clean Mercedes loaner car and that everything goes smoothly.I would recommend that they get more Mercedes Benz loaner cars, it’s horrible for customers to drop off a luxury car and be given a Toyota! It would also be recommended that they have more SUV loaners like an ML. When you have multiple children and sports equipment it’s important to have the extra room.Thank you to Jeff and his team for making my visit to Morristown Mercedes Benz service department a good one

I have used services of MB for many years and MB of Morristown is by far the most professional in the East Coast. They always accommodate us and communicate with us. Our advisor is a very polite and professional person. I very highly recommend this service.

Work was done professionally and quickly and customer support was outstanding!

Mercedes of Morristown is a great place! Very thorough service, kind and efficient staff and they are always willing to make sure you are 100% satisfied with their service. I would highly recommend this facility!! Always completely happy with my service! Loyal customer.

First time there and we wwent in for a repair, and even with a lot of cars, the service was quick. Big thanks to Christopher Zielyk, who took good care of us. Wouldn’t hesitate going there next time.

I posted before but the service I continue to experience at Mercedes-Benz of Morristown is so great that it deserves another praise. Our advisor, Willie Caldwell is excellent. This time, when I brought my car in for brake service, he also took it to the body shop to fix some scratches from son’s encounter with a fence. For free! Outstanding! Thanks Willie and the MBM team!

I have been a Mercedes Benz of Morristown service customer for many years, they provide the most outstanding professionalism and customer courtesy I have ever received. I would highly recommend them to any Mercedes car owner.

WOW, truly exceptional service. Nelson was my point of contact and he was their for me every step of the way. This is the place to bring your car for anything. The facility is amazing. Simulated golf, pool table, beverages and food. Mercedes Benz of Morristown knows how to treat clients. The only time in my life I can say I’m happy to bring my car for service because I get to come here lol.

Very professional and accommodative. Drop in even without an appointment, your service Advisor still takes you in. Smooth transaction in coming in and out. Advisors are all very knowledgable.

Ed Salwan, my service coordinator, was excellent and provide me with first rate service.

My experience at MB of Morristown has been exceptional . Excellent costumer Service. My service advisor, Paul Singh is outstanding, attentive, knowledgeable and takes care of the issues that was wrong . 👍🏾 .Keep up the good work .

You guys are the very best and i cherish you dearly with hugs and kisses for being exceptional and truly honest. Work on my Mercedes truck under the able supervision of the genius knowledgeable Julio my man was just superb & i surely commend and highly recommend the gorgeous Mercedes Benz of Morristown to owners of Mercedes Benz who cherish their breathtaking Daimler baby. I must confess that your workers are patient, helpful & truly professional & outstanding. May good fortune befall your Senior & auxiliary staff.Godfield Diallo: International Missionary

Had a great experience at Mercedes-Benz in Morristown. Troy was very helpful and professional. They fixed my car very quickly. Troy went above and beyond for me. He’s awesome. Thank you

Excellent experience even through a pandemic. My car was serviced under warranty and I am very happy with the work done.

My sprinter based RV had check engine light on and DEF error code. Right before my month long trip. Chris and the head engineer helped me on time and replaced NOX sensor and fixed it. I’m enjoying omg my trip now. Thank you.

This Mercedes Benz dealership is so honest and polite. Paul my advisor was so courteous.The Best Mercedes Dealer in NJ!

Alex is one off the best service advisors i ever worked with he is on point. Thanks Alex

Honest advisors and skilled technicians. In a calm and inviting atmosphere. I have another very well known MB dealer within walking distance of my house. But I prefer to drive to Morristown for their far superior service and accommodations.

Ed was professional, friendly and handled the service campaign promptly.

Great service. They came and picked up my car with all the extra measures needed.Good communication throughout the process.

My car key fob stopped working. They delivered me a new one to my door!! I called on a Tuesday and had it Thursday morning. Great service even with stay at home orders in place due to Covid19 virus.

Alex is a great service advisor and takes the time to explain everything. I buy and keep our Mercedes because of his service and dedication!!!

This is the best Mercedez dealership around! Chris is so professional and quick to handle any job. Anytime I’ve had a question or concern for my car they make appointments quickly and efficiently. They shine up my car very nice afterwards and make one feel very taken care of. I’ve been to other Mercedez dealerships in the area and this is now the only one I will come to for my cars !

They accommodated my service quickly and provided a loaner with minimal wait time.The staff at this location are all very nice and professional!

Very professional. Did everything exactly as planned. Accommodated my schedule.

The advisors go above and beyond to make sure the customer is satisfied. I really like MB ofMorristown because of the speed of service, quality and positive attitude. I dealt with Ed and he was very helpful and made sure I am completely satisfied. Would highly recommend.

Julio is an excellent service advisor! He is responsive, helpful, professional and very trustworthy. I know that I can count on him for even the smallest of problems!

Willie and Herman are the best! The ultimate professionals and two of the nicest guys around. As always, my car was serviced well.

They are professional they go out of their way to help you they are as professional as the Mercedes Benz is quality. Always available always friendly great great company I have been a client of theirs for over 9 years. I will go nowhere else.

Chris always provides excellent service. Morristown Mercedes Benz is the best

My service rep, Alex Marshall, is always courteous and professional. He always communicates the status of my vehicles servicing and makes every effort to accommodate my pick-up time.Equally as accommodating is Hundal from the vehicle loaner dept...professional & couteous.Keeps me coming back!!Delia L.

As always Willie Caldwell is the best service professional one can expect to have.

I can’t say enough kind words about the service department. Herman Diaz is thorough, knowledgeable, considerate, honest and understanding. The same goes for Willie Caldwell. They are patient in answering questions and responding to urgent situations. They take into consideration individuals’ situations and needs - and explain the work in understandable terms. I have known them for years and trust them completely! I would not take my car anywhere else.

This was beyond customer service. As a new owner I was very unsure of what to expect, however Edward Salian made it extremely easy. He was patient with my many questions and provided me with great details about each service provided. The other staff members were also very helpful and pleasant . I left feeling confident and excited about my vehicle. I look forward to returning.

Morristown Mercedes Benz has the best customer relations/service that I have ever experienced. From. Beginning to end it runs like a greased wheel. Everyone is insync with each other. Well done.

I recently started using services of Mercedes-Benz of Morristown Service Center. So far have had a great experience and definitely much better than the center I have been using before. I am glad I switched. The executive service advisor I have been working with is Willie Caldwell. He is very knowledgeable, attentive and a pleasure to work with.

Ed is the best and very knowledgeable service advisor I ever had . I really appreciate his help . He is the best .

Alex is always great. Only tells you what you need and advises you about future work as well without trying to push you to get things done immediately, if it’s not necessary.