After taking two different cars here on three different occasions (each with an appointment), this place is the worst place to take your car in Morgantown. The weird guy who lives up the street could do it better and faster with a smile on his face. They’ll give you a quote, make you wait an entire working day when they said it’d take two hours, and then charge you an extra $100 for the privilege.Specifically, they took 8+ hours to mount and balance new tires. On the same car after getting a flat, it took them just as long to tell us there was a hole in the sidewall of the tire and it couldn’t be fixed that day. It would’ve taken ten minutes to dismount the tire, lay eyes on it, and come to that conclusion with the size and placement of the hole.Absolute trash place.

Mike and his crew were the nicest people to me and made me feel as though I was back home. Even treated me better than they would’ve.

Excellent service. Took in a demolished tire and rim along with a new tire and rim. Mike told me that it takes awhile before they could get to it so I left it. Next day I picked up the mounted new tire and rim with the TPMS sensor moved over. Every thing was perfect. When I went to pay I was told that this one was on the house. Thanks. Highly recommended.

The whole staff at NTB is great and have always been very helpful to me, but I give Nick specifically a 5 start rating. I have an older car and he has helped me multiple times with resealing my rims and ensuring I am safe to drive. He explains everything he did in great detail, is straightforward, produces quality work and incredibly efficient. I trust him with my tires questions and know I won’t get slighted by them. Will definitely continue to go to this location.

The guys here are hands down, some of the kindest, most helpful gentlemen Ive had the pleasure of meeting. Picked up a nail in my tire on a road trip and doubled back to this store on a prayer (small car=no spare). The team was able to squeeze us in on a very busy evening. The nail didnt fully puncture the tire, so no patch was needed. NTB sent me on my way free of charge since no repair was actually performed. Its not often you find a shop that cares as much as these guys do. They take pride in their business ethic and relationships with customers. It is extremely refreshing to see in todays world. Would absolutely recommend this location for any repair.

Appreciate the friendly service! Stopped in at closing time to get a set of tires for my wifes car and Michael got me a great deal and was even willing to change them right away even at closing time. Will definitely come here again in the future.

Came here to get my rotors that were under warranty replaced and Mike took really good care of me. He is very honest and he will make sure the job is done right so you won’t have to come for a second visit. If you plan on dropping your car here ask for Mike and he will take really good care of you.

The best shop I’ve taken my car to. Genuinely caring employees that will be thorough, and especially nice when you are unsure of something. I’m snore than positive I will return.

Got a bolt stuck in my tire. Called and made an appointment ahead of time. Service was quick and efficient! Definitely coming back again

Tried to get a state inspection I scheduled ahead of time on 2 separate occasions. First time they didnt have anyone to do the inspection and the second time they ran out of stickers. Go somewhere run better.

Courteous service and reasonable prices.

Had a tire losing air. Dropped car off after 3PM. Although busy and short staffed they worked me in and had car finished by closing. No charge for patching my tire. Many thanks to Brooke and everyone at NTB for the excellent service. I appreciate it. Highly recommend too!

I cant thank the employees of the Morgantown NTB for going above and beyond last Friday. My husband had a flat earlier in the day by that evening when I got home from work the spare was completely flat. We already had car issues with our other vehicle and needed our truck for future transportation needs. I called them, explained our situation and they worked me in at 6:00 said they would stay until my vehicle was completed. I highly recommend them. We are very satisfied with our new tires and will continue to purchase any future tires that we may need.

Was fine. Lack of workforce affected the wait times. After two trips, had to wait 4 hours for new tire installation. Could be expensive labor.

Excellent service. Everyone was really nice, patient, and super informative. Everything was really clean and organized, as well. Our last representative Brooke was very welcoming and helped us tremendously. Couldn’t recommend enough!

Everyone is beyond kind and I couldn’t have asked for better service. They saw our car was in bad shape and went out of their way to make sure we left with a safe car. We appreciate it!

In neat location, you need to book time in advance. Replaced tires professionally, but overpump them much above recommend pressure.

Wonderful service and staff. Was able to get out easily. Bill was very helpful!!

Everyone was such a huge help. Brooke was very nice and gave us a lot of good advice and information. By the end of our visit there I felt like Brooke was someone I’ve known for years. Very great service. Only coming here from now on!

I forgot to ask for their name, but the person at the front desk was so friendly and accommodating despite the fact that there were no other front desk workers, and the shop was extremely busy. long wait time, but they were understaffed in all areas. the friendly workers and great customer service made up for the wait.

I give NTB and John in particular great customer service scores ! I got a flat tire today and took the tire in at about 6 pm and he was able to get me fixed up and back out the door this evening before the heavy rain started ! He went above and beyond to get my tire fixed and it was much appreciated. Thank you and I will be back .

NTB Morgantown is great. I’ve had two flat tires now and they’ve gotten me in right away both times. Customer service is awesome as well.

The young lady who helped me was top notch. Very friendly. She kept me up to date on progress and made time for me. Best experience Ive had at NTB.

Fast in and out.Anserwered all questions!No issues since my visit.

Just needed my new rims tightened, they went out and did them immediately! Very helpful and friendly staff.

John is awesome and great with customers. Quick oil change from the same day appointment. Thanks!!

Great service, friendly, took care of my tire quickly. Really appreciate it.

Very great service! Quick and easy did not try to pressure me into anything only what I needed.

This place consistently charges me more than any other mechanic. ONLY go here if you have no other option because your car is about to break down. The staff is polite, but thats the only positive. They arent super trustworthy, and they dont seem as knowledgeable as other mechanics. They also seem overworked.

I’ve had my car serviced several times at NTB. They are always friendly and informative. I had car trouble on my way to work and they worked on my car right away! Shout out to Jim for taking care of my needs and his excellent customer service skills!

My experience with ntb was awesome . Very friendly staff and mechanics. I would recommend them to anyone who has car troubles. Jim was very helpful getting my parts figured out and mechanics were awesome for getting the job down and communicating in an efficient manner. Just wanna say another job well done.Thanks for all the good work you all did . Ill be seeing you in the future for tires etc.

Mike was great! Excellent customer service.

They made sure to look at everything I asked about and helped fix my car up in a timely manner! This place will definitely be a go-to whenever I am in Morgantown!

Can you give less than 1 star?I went there today for a 4wheel balance. I made an appt online for 9am on 7/19/21.When I got there I was told it would be another 2-3 hr wait. Ummmm this is why I made an appt. I could not wait that long so I left. Will never go back. Poor service.

They were really busy but very nice and courteous and helpful.

The manager, John Kendall, went above and beyond customer service. Visiting Morgantown, WV from out of state using a rental in which we could not get any help, NTB helped repair the tire out of good will! Amazing!!! We were truly stuck with a flat tire, so many plans, the worst rental service but NTB was our angel for the day, thank you!

I scheduled very last minute for a same day appointment for a state inspection. I got scheduled immediately over the phone by the manager who was very friendly and made sure he could squeeze me in. When I arrived, they were very busy and I still got out in under 30 minutes. Everyone was extremely friendly. I was very grateful, and they saved me from getting a ticket for not having a sticker following my windshield replacement. I’ll definitely be back!

Jim took excellent care of me & my car. Was nice enough to let me come before they were about to close to look at my tire i popped on my new car. His team works fast as well! Definitely recommend going there!

First time here and I had such a great experience! Will definitely be coming back.

Came last minute as they were trying to close and they were super helpful and got me in and done really quick. do recommend

They are amazing!!!! I am only coming here from now on. I have never been anywhere else in West Virginia and I’m so happy I can trust them on the first try!

Took a tire in to fix a mistake another place in town made. Ended up being a really easy repair and got me in and out in under half an hour. Really good customer service and Ive had friends recommend them to me before too.

Great customer service!! everyone is so nice and helpful!

Brooke provided me service above and beyond the call of duty, and deserves special recognition for her actions.

Great quick service! Went for a tire repair and got it fixed plus back on my car within 20 minutes, thank you so much!!

Great place to purchase quality tires and get routine work done.

Super fast service and good prices

Please dont ever take your car there for service I went there for a simple oil change and these people damaged my car I will definitely be suing them but please what ever you do never take your car there for service

Called in and got me in for an oil change the same day. Excellent service!

Jim Clough and Aaron took care of me and I left a happy young man.

Brook was awesome! Took care of me with precision, passion, and in a very timely manner!!!In love me some NTB!!!

Very nice guys helped us out big time!

So I went there for an alignment right after I got new tires on about a year ago. Waited several hours (almost the entirety of my husbands shift, and then more) when I was told it would take an hour, maybe up to two. Before I was done, I was told I also needed new breaks and a tie-rod? And something else. Ok, I don’t know, sure whatever. I asked about them replacing my stereo with one I had bought, was told they don’t offer that, but she would ask one of the guys inside. Awesome, that’s so nice.He came out, said he could do it, just not that day because he didn’t have the tools he needed. He wanted like 80$ for it. Whatever, I didn’t know how to and it needed done. I went back when he said to, and again waited a few hours. It doesn’t take hours to change a stereo. I went and got the cash out to pay him before I saw it. He had busted holes in my dash. Two, the smaller of which was about the size of a quarter. So I go to my brother in law, who works like 60 hours a week and lives an hour and a half away, he agrees to help me, teach me a little while he fixes it for me. We get the radio out (which doesn’t work because it’s not hooked up properly), and the mechanic had decided to use tape to connect the wires. Tape is apparently the tools he needed. (Which was supposed to be a soldering iron, or at least that’s what he’d told me). We had to do quite a bit of work to fix the dash itself, I’m gonna have to ask him if he still has the pictures of this mess.Anyway. Whatever, my fault for paying someone for a service the shop didn’t offer. I let it go.But then yesterday, my husband goes to take one of the kids to school. He backs out of the driveway, hears a “pop”. The front tires are pointing in different directions, obviously something is broken. Ok. Get it towed to our normal mechanic. He looks at it, and I get to hear that whoever did the alignment didn’t tighten the bolts enough, they’ve been slowly loosening until they snapped. I’m so done. Never again. Between the straight lies about time, the rudeness when you try to ask a simple question, obviously not checking to make sure the work is done properly? I was mad, but I let go of everything with the stereo. That was one mechanic, not the fault of the company. The rudeness I let go, and lying about time I let go. But not making sure stupid bolts are tightened? That’s ridiculous.I left the first day thinking the place was awesome, if slow, and sometimes guys that work on cars can be a little abrasive, ok it happens. The girl working the front was polite, and tried so hard to keep up a fairly positive attitude even when people were mad. Obviously I should have paid more attention to how the customers were acting. The second day I left spitting mad, but for the second time in a row, I had been made late to go pick up my kid so I really didn’t have time to complain, and I still have to somewhat accept the responsibility for that - the second it seemed iffy I shouldn’t have gone though with it. But he was fully aware I didn’t know anything about what needed done. Now, after this, I’m just done.I would advise that you don’t go in to this place unless you know about car repair, and know how to double check their work.

My daughters attend WVU in Morgantown, WV. I thought I had found a place for them to get their (my) cars fixed when I ran into some difficulty at the local Chevrolet dealership trying to diagnose a problem with one of my daughters’ cars. I sent her over to NTB in Morgantown, WV. The guys were great. They had the parts in stock and replaced the window control motor for her. I called the store to thank the manager for looking out for my daughter. I was very pleased. Since that point, several years ago, I have told my daughters to always take their cars to you guys for any maintenance including oil changes. In fact, the 2014 Chev Cruze that this e-mail is about, may daughter had hit a curb and popped the tire. I sent her to you guys last week and you put a new tire on her car and changed the oil for $250.00. I understood the cost especially since she has Michelin tires on her car. This past Thursday, May 20, 2021 she started having issues with the engine running rough and the check engine light as well as the stabilitrak light came on. Everything I’ve read online says that the PVC which is built into the valve cover needs to be replaced. Again, I told her to take it to you guy which she did on Saturday, May 22, 2021. Apparently, the car was placed on the computer to read the engine codes. My daughter was told when she went back to pick it up that she would have to take it to a dealership because there are certain codes that only GM can read. I really hope she got that wrong. Then she was charged $125.00 for a computer diagnostic. You guys did nothing but tell her to go to the dealership and for that I had to pay $125.00 I called the store on Saturday and got into a heated conversation with a guy who answered the phone over the price. I was told that the machine he is using to read the codes cost him $5000.00 and that was why I was charged that amount. My daughter was told by this same man that the machine he used cost $6000, and it costs an additional $2000 a month to subscribe to a service to read the codes. I understand the service subscription, although I’m not sure the cost. Either way I found his explanation and the cost of this to be very high. I understand that this is a college town, and the students can sometimes get taken advantage of by the local merchants, but I really didn’t think you guys would. I have instructed my daughters to never use you guys again. Very, very disappointed in you guys.

Amazing service from Brooke, who walked me through my very first flat!!! She is a lifesaver!

Had nail in tire fixed fast and were very kind. Brook was excellent!!!!

Great experience, very qualified and knowledgeable representative who never stopped working. He is worth his weight in hold and a Seminole asset to your company!

Not the quickest. I dont like to do bad reviews. I dealt with a very nice gentleman on the phone and then a tab bit in yhe shop and then we delt with the lady. if you read this I dont want to hurt your feeling I known my client is a pain in the butt lol.. but I felt your Customer service skills could use help . Dont really know you so you might be a good person for all I know had a bad day we all have them chin up. Me being a mechanic I dont like taking my cars to people because I know they break stuff you guys took a really long time on that vehicle inside of that garage Bay replacing 2 tires to me thats really shady. This isnt a good review nor a bad one. Thanks for your service

Work done fast and reasonable pricing

Not only did they get my tire fixed within the hour, they also were super nice! I definitely recommend if you need your tire repaired, as it was quick and well done.

I had brake lines replaced on my older car. NTB folks were great. I was very pleased with the price quoted and the service people were very pleasant to deal with;a plus for a woman dealing with a car repair.

They were fast with service and very kind!

Had a blow out Saturday night. They were the only place open on Sunday and were slammed. Their associate, Seth, worked with me and squeezed me in. He was efficient, helpful and genuinely concerned. He even got me a special they were having for Labor Day. Really great value, outstanding service and good tires... well done!

Had a flat tire that needed to be brought in by tow truck and they were very fast at fixing it and telling me what happened. Brooke and Zach did a great job.

They’re always super helpful here!

Had a great experience at NTB at Suncrest. Jim was incredibly helpful and got all of my issues worked out in a timely fashion. Most importantly, he was transparent with what issues were present, what needed to be fixed, and why. Plus, it is right next to a Tim Hortons which is hard to beat. Now is my place of choice for anything related to my Jeep.

Very helpful and friendly staff. They checked the pressure in my tires and filled them. They helped me quickly and had me back on the road in no time.

Only place I go friendly people and quality of work cant be beat

I was a walk in with a fleet vehicle. The managers work me in and gave me an office to work out until it was ready. Could not have been happier

Great service, kind people, double checked everything on my car!

Quick and good price for tire repair

Ask for Mark when you go in. Great customer service! Thanks for a job well done!

Yesterday I had to get my tire fixed and they all were very nice. Seth was great he didnt even charge me because it took him a minute to get the nail out of my Dodge Coup, I thought that was so nice of him! I really appreciate it! Thanks so much Seth you were awesome! ☺️

Had an appointment to get my Jeep inspected yesterday and was told it would be hours so I should make an appointment for tomorrow. My fiancé went this morning and they told him 45 minutes even though he had made an appointment not once but TWICE. So he goes back in 45 minutes and they put a sign on the door that says “closed due to COVID” yeah I’m sure that was just an excuse because once again they’re unprofessional and book too many people without the right amount of inspectors. They had our phone number all they had to do was call and tell us not give us the run around. Won’t be coming back.

Manager at this location was very helpful. They had plenty of opportunity to take advantage of us and they did not. They were very honest and only offered services for what we absolutely needed. I recommend them to anyone. Thanks NTB.Ps. Not all locations are created equal!

Awesome job as always! Thank you Aaron!

Great service great employees

After sliding on some ice in a bad storm, I realized I needed new tires pronto. I called a few places and NTB was the only shop with my tires in stock and availability within the same morning. They were so nice and helpful, and made me feel safer getting back on the road!

I highly recommend this place to get your vehicle worked on. They have been great and helpful to me and straightforward with issues and recommendations. I do suggest making a appointment it makes things flow easier for you.

Had to get an inspection sticker since I bought a new car. Even though short staffed, they were able to get me in and taken care of in a timely manner!

Came in to the store a week ago to schedule a state inspection, to make sure its done within 10 days of getting my car title transferred from PA to WV. I came to my appointment prepared today to find out they havent had inspection stickers in stock for the last two weeks. On top of that, the previous mechanic who made my appointment in store completely misspelled my name like Ive never heard before (at first I thought they must be looking at the wrong account), even though I had showed him my drivers license, and my phone number was spectacularly off which is why they couldnt reach me earlier. Not only did todays mechanic not fix my name nor the phone number on my account after I confirmed twice that both were incorrect, there was no acknowledgement or apology of any kind for the error that delayed my inspection. They may not be able to reach me in the future given the incorrect phone number they still have on file. I value professional work and Im more than willing to forgive honest mistakes, but this lack of integrity and professionalism cost them a new customer who was once looking forward to coming here to service my car close to home.

Cool place 👍🏽

People were professional and prompt with their service. I had a battery replacement that the manager helped me with. I will be coming here for future services, due to great prices.

I had an appointment for a oil change and inspection. There was confusion about the online reservation I made, they called me and said I couldn’t have the time I selected but they gave me a new time. No big deal, I was glad they communicated this. I dropped my car off at the newly scheduled time. After over 3 and a half hours I hadn’t received a call. Since it was almost closing time I went back to get my car. I found out they were unable to get to it. So I wasted my whole evening waiting for nothing.

Great service!!!! Helped with a new tire in a pinch to get us back on the road safely.

I’ve been here before to get new tires and had to get them replaced not even a year later, because they never checked the alignment. This resulted in me having spent over $600 to get new tires and an alignment somewhere else. I don’t know why I decided to come back to this NTB to get my breaks checked. It was obvious that my breaks were going bad due to the noise, but that also resulted in having 5 other issues as well. I had an appointment at 1:30 and they had said it would only take a couple of hours to do. After several of hours, I went back to check on my car and ended up sitting in the waiting room for an hour and a half. By the time they were closing, they then decided to tell me that my car was stuck on the lift and they could not get it down. I do understand that there can be machine malfunctions, but they cannot accommodate you for those issues. I was told that they couldn’t get ahold of enterprise since I could not get my car back and that I would have to find a ride home. I had to pay out of pocket to get an Uber for this. I then called the next day to know the status of my vehicle and if they got someone to fix their lift, unfortunately they did not get one, but they did however say they would call enterprise and I could pick it up whenever. Too bad it is not that easy, as I had to Uber to enterprise only to find out they cannot give me a car because NTB has an outstanding balance. Now I’m without a car, and unable to work. NTB really needs to get their stuff together and all the bad reviews you see are true. Try to avoid NTB at all costs if possible.

Great people and fast service.

Low wait time, got car inspection and oil change done in a few hours

The worst car shop I have been.No comment. Never getting a tires for them.

Please don’t go here. They tried to add an extra job that didn’t need done on my car. I took it to a more trusted shop and the it was half the price as NTB quoted me.

Good service but a long wait even with an appointment

Don’t take your vehicle here for an oil change unless you want your oil filter housing cap stripped and unable to be removed causing other shops to turn you away for an oil change. Had to pay a mechanic to remove the cap and replace it because of this place.

I took my truck in to get this wobble problem fixed, they told me it was my tie rod end and tires were unbalanced. NTB had switched my tires and rims around a couple of weeks prior and should have been balanced, but anyway with the tie rod end and rebalancing was 450.00 ! I still have that wobble, very upset

I came home to visit my parents for a last minute trip. two days before i headed back to VA, my mom noticed something hanging down from the bottom of my car. within minutes, my dad was able to schedule me an appointment for the next day that was flexible to our schedules. jim communicated well, kept us updated, and let me know when my car was ready to done. so generous, professional, and a life saver!

Quick in and out even without an appointment

Awesome service and great guys

Nice guys that work here. This kind of work takes time, so be understanding. They were professional and knowledgeable. I will be back!

Very knowledgeable, fast and friendly. Highly recommended

Wont be back here. Took 3 hours to put 2 tires on..... smh.

Aaron was very professional and gave my Maserati the extra care I had hoped for.