Initially gave a 5 star review based on my experience buying a car. But Im giving a 1 star based on my experience today with the service department.A month ago I had my state inspection done here and they passed me. Today I blew a tire driving on the highway. Upon inspection of my tire it was bubbled and shredded. Called the dealership to ask why this was not caught during my inspection as this is far worse damage than what could happen in a month. Was given an uncaring I dont know. Asked what I could do. Well Honda doesnt make the tire so youd have to contact the tire manufacturer. Finally had enough of the service departments attitude and told them they better make sure they check other peoples tires better and theyre lucky I didnt have a wreck this morning. Their response? Will do have a good day absolutely rude and infuriating.

Very pleased with the whole experience with Morganton Honda from initial online inquiry all the way through follow up after sale. Very professional, efficient, fair, personable and overall good value received. Highly recommend.

Brett and the entire team at Morganton Honda were awesome! We told him what we wanted and he discussed every available option with us. He was patient with us as we talked pros and cons. Brett pays attention to his customers and noticed that my wife looked happier in 1 vehicle over the other. I agreed with him and that’s the one we purchased. We talked to Brett a lot during the process and it wasn’t just about cars. It was about life. He is a great person and we would definitely recommend him to anyone!!

Too horrible to post. I will never deal with this rude bunch of high and mighty ten cent millionaires again. If you want to be treated like trash, go ahead and buy from this bunch. If you have to deal with anyone, you better go to the manager because he trust no one to do anything. My salesman run back and forth like a puppet on a string.I like my car but the serv was rude and very unprofessional. Cant blame this one on Covid boys. Never will I pull into their parking lot again even if they wanted to give me a car. Need to put out the help wanted sign all the way to the manager.

Morganton Honda is the perfect place to purchase your Honda. Even after purchasing my Honda they’ve provided amazing service for my oil changes and vehicle servicing! Best dealership around by far! 5+ stars

Very Friendly knowledgeable salesperson. Jennifer helped us get the exact car we wanted. The purchase process was quick and easy. i would recommend Morganton Honda to anyone looking to buy a new Honda. Thank you Jennifer we love our new HRV

The people in this Honda Dealership were extremely nice. While driving from FL passing through NC our tire had a blow out. They took us right in. Put a new tire on for us and got us back on the road. Thank you so much!

I have had my car serviced several times in the last 5 years at Morganton Honda and the service has always been excellent. When I arrive with an appointment I have never had to wait. They are honest and trustworthy. If they find something wrong at your service visit they tell you about it but do not pressure you to have it done. I strongly recommend this dealership and ai drive over 40 miles to go to them.

Great service and price! Terra and Benny were a pleasure to deal with - no gimmicks - nice and easy. We really appreciated Michael Wells getting the Pilot prepared for us - it looked beautiful and is wonderful to drive. Thanks Morganton Honda!

The Morganton Honda is the best I have been to yet! Mark in the service department is always very understanding and helpful. Would definitely recommend buying/servicing your car here! :)

I love Morganton Honda! I purchased my civic here within 1 day I was driving it. I had a trade in and the process was so smooth you couldn’t ask for a better experience !!!

Drove 2 hours to this dealership and so happy we did. Karen was very kind and extremely knowledgeable. Every person there was very helpful.

I had a wonderful experience working with Joe at Morganton Honda to purchase a new Honda Ridgeline. He was friendly and responsive and made the car buying experience easy. I would definitely recommend working with Joe and the Morganton Honda team.

The sales staff were very courteous and professional. They understood our needs and we arrived at an acceptable price without any drama. The car was ready when promised and the paperwork was completed effigy. There was no hard sale for anything, which I absolutely dread when buying a car. It was a very pleasant experience!

Andrew was extremely helpful in my purchase of a used vehicle. No pressure, no hassle... good service all around. Would happily deal with Andrew and Morganton Honda again.

Weve bought five Honda vehicles from Karen Cole during the last 15 years. She is trustworthy, honest and very knowledgeable. She not only sales cars, she follows up with her customers to make sure if they are having problems with their vehicle. I would highly recommend her to anyone interested in buying a Honda product. I am very pleased with my purchase of a Honda Pilot at Morganton Honda.

Unethical! I was working a deal on a new CR-V over the phone. They sent an offer sheet which I accepted and sent a copy my drivers license to confirm. The salesman acknowledge my offer. This was 1:15 pm. During this negotiation the salesman said someone was actually test driving it, that was at 1:09. At 1:25 the salesman said he was waiting to see what these people wanted to do. At 1:39 he said I think these people are going to buy it. I complained that it was already sold to me. and he said I have others CR-Vs coming in next month.I complained to the sales manager and was told they were in the system at 1:02 .I said that is not true as they were out test driving at 1:09 which I have a proof of on my texts. The sales manager (Rodney) threaten me by saying, come down and tell me to my face Im a liar. Then hung up! Classy!

Our salesman, Brandon Harris, was very professional and knowledgeable. He made the purchasing process smooth and easy. He had the car we were interested in detailed and waiting up front for us when we arrived. He answered all of our questions and there was no pressure to purchase. We test drove the car & completed the purchasing process in less than 2 hours. We would definitely purchase another car from Brandon at Morganton Honda.

My husband and I have been looking for us a new Honda Odyssey to replace our 2007 Chevy Suburban. We found a 2021 at Morganton Honda. We are very happy with our purchase. They are great people, very friendly, reasonable, and willing to help. Andrew was our salesman and he made everything smooth and easy. We will definitely buy our next car from there. Yall are amazing!!! VERY FRIENDLY. Thanks guys 😁

Me and my Mom didn’t make it on time to pick her car up from service, and were late, and by luck of the draw, Garrett was there. We explained the situation, and he informed us he didn’t have a key, but he was able to get our car out by opening the bay doors 1 by 1 and driving it through. He really went out of his way for us, and while we were there, seen a really nice Jeep that my mom is thinking about trading. Garrett was a HUGE HELP. Thank you!

The car buying experience here was so much better than Ive had at other dealerships. No hidden cost, everything was just as quoted via text! Karen is an exceptional salesperson! She is so helpful,even after the sale! And she really cares about the customer. Phillip in finance was also great. Very friendly professional honest people to deal with. I would definitely recommend them and will buy from them again

The people at Morganton Honda worked as a team to help me find the Truck that I wanted. The people I first talked to on the phone helped me get there and then the salesmen were helpful in working with me to help me make an informed decision. It was a good experience.

Brandon was very helpful and made the process so easy. He had the paperwork all ready for us, the car detailed and waiting on us so all we had to do was sign and leave. Very nice experience. Highly recommend if you are looking for a vehicle.

I contacted this dealership after seeing a vehicle I was interested in I never received a call so I called I spoke to Tara I think was her name told her what I was interested in she said she would have to check she did call me back and vehicle was still available I informed her I was pre approved with capital one so I send over the online information with down payment information and now 2 days later nit even a follow phone call I will gladly take my business somewhere else!!!

Great service! Brandon was very helpful and the entire experience was quick and painless.

WONDERFUL EXPERIENCE!!So thankful for Andrew Poteet for helping us find a good car for our college daughter. We felt no pressure and were given the time to discuss the purchase even on a late evening. Andrew was so patient with us; we kept him after hours. He wanted to make sure that we were happy with the purchase that we were making. He encouraged us to test drive the car (without him in the car) to make sure that we were happy and comfortable. We have had the car for several months, and I always remember Andrew saying, We dont sell junk cars here because our reputation depends on it. We appreciate his honesty, patience, knowledge, hospitality, and did I say patience?

Very helpful. NOT rushed. Put me in the vehicle that I not only needed but wanted . Would recommend to anyone looking for a new or used car.

Andrew was fantastic! He Let me test drive my suv as long as I needed to so I could show it to all my important people. It was a long day but worth it!! Love my suv!! Thank you guys!

Today my husband and I had the pleaseure of purchasing a new 2021 Honda CRV from Jennifer Ross. She was funny, helpful and made the buying experience enjoyable. She even laughed at my husbands silly jokes. I have been looking for a new SUV for about a month, and I have been working with other car dealerships and salespeople. I feel like Jennifer is the only one that took the time to listten to me. Good job Jennifer..

Absolutely WONDERFUL experience! I already knew which one of their vehicles I wanted but I was located 2 hours away. Management went above and beyond to accommodate me and make sure that whole process was as efficient as possible. I was done in less than a third of the time Ive spent at other dealerships in the past. I would DEFINITELY recommend them. Thank you, Morganton Honda!!!

I was very pleased from my initial contact to the final deal. I started everything by phone early in the week prior to arriving at the dealership. We couldn’t make the drive until the weekend. When we arrived everyone was a pleasure to talk with. They had my vehicle of choice parked up front marked sold! I was in and out in about an hour, that included switching out vehicles and signing all paperwork. I would highly recommend Morganton Honda to anyone looking for a new or used vehicle. It’s worth the drive!

Brought a friend from Sugar Mountain.He found a nice rav4

I didnt buy my Honda here but after a falling out with their closest competitor Ive always gone here for service. I wish they did have a department that washed and vacuumed the inside but other than that the service is great.

Sean was a great salesman to work with! He gave zero pressure and answered my one million questions as well as making a home delivery. 100% recommend!

Started taking my car to this dealership about 2 months ago, with my job and school I dont have much time to do basic maintenance so I went here for oil changes and to buy parts for larger jobs I did myself. After taking my Honda s2000 for my second oil change, after a drive or 2 I noticed the oil filter was was leaking slightly, cleaned it take sure it was coming from that location and drove again, same thing again. After checking the oil again I realized that too much oil had been added to the car along with the leaking filter, and a oil leak at My timing chain tensioner that was not in the same state as before. All of this could be fixed no harm no foul since I did not drive the car any more after and I drained a small amount from the oil pan. The issue is, I called multiple times and explained the situation on voicemail with not even a return call. So, with me having taken service writing classes in my current schooling and knowing how situations like this should be handled in a professional dealership I will not be returning to this particular one.

Everyone was really nice and helpful. They took the time to answer all my questions and I love my new car.

Their service department is great! I always get wonderful customer service 😁

Ask for Brett, very knowledgeable aand easy to work with! No pressure/hassel dealership

Always a pleasant visit when I take my Honda Civic in for service and I have to drive about 50 minutes to get there. Theres no hassle about service items that I declined because I want to do those items yourself. Great people, great service!

Morganton Honda worked with my crazy work schedule and made sure I was taken care of. Andrew was amazing to work with and I will definitely do business with him in the future.

We were interested in a buying a used 2016 Pilot - We put down a deposit & were planning on coming back a few days later to pick it up. During that time, we were able to find a similar/newer vehicle that worked better for our family. I called the saleslady first thing in the morning and told her that we unfortunately, wouldnt be going through with the sale & wanted to start the refund of the deposit. She said shed have to call me back because shes never had anyone back out of a sale before. She began questioning me as to what we got & where we got it multiple times. I didnt think that was any of her business, so I just said another dealer which is more than enough info. She then said Theres no need to be ... (extremely rude/attacking comment) & hung up on me. She called me back & told that I would have to wait until tomorrow for my refund to be issued because Tim was off today. I asked if there was someone else to talk to that could help me, she said that she would check with one of her managers & hung up on me again. She quickly called me back and transferred me to Michelle who was very polite & professional & had no issuing a refund. I am utterly disgusted with the reaction that I recieved from the used car saleslady that we were working with. I get that shes trying to make money but there are better ways to handle these situations. Considering her demanor & her lack of professionalisim, Im very thankful that we didnt buy a car from Jennifer.

I went in to look at a used truck the other day. The experience at first was nice. My wife and I test drove it and since I work on my own vehicles I pulled off during the test drive to check everything out that I could. Well the first thing I noticed is someone tried to spray paint the frame of the vehicle and inside the wheel wells had also been painted. It looked like it might have been do in a hurry because it looked runny. Now who knows if it was done by them or a previous owner. The rear view mirrors didnt work and the ac made a bad noise when you turned on the fresh air intake. The engine was heavy cleaned but I still found oil residue every where. When we got back to the salesman he made no effort to disclose any problems with the truck. But when I asked about the price he said for me to make him an offer and he would pull it up. So I made what I thought was a little low of an offer. Well he started saying how carfax says he should sell it a higher price. Since when is carfax the company to use for pricing a vehicle. Mechanics dont even post major work on carfax. So long story short I couldnt get approved for the loan and they suggested I go get a loan a credit place. I got offered the money by someone I know and tried to go back in a negotiate a cash price. Well at first they said same price which was 15,472. I tried to get it for 15,000 flat which is more than fair. So the salesman said he would have to go talk to the manager. And he come back and told me the cash price would be 16,500. He went up on the price for cash. He said he knows he can sell it at the price. So I said no and walked out the door. They acted very hostile when I started talking cash. Needless to say I wont be going back and I will make sure to mention my experience to everyone I talk to. Do salesmen not know what they can sale something for? If they dont then why should I even talk to them? Is a bird in the hand no longer worth two in the bush? 10/10 would NOT recommend!

Just bought my first ever car from a dealership and Terra and Karen made the experience SOOOO easy and Karen made sure I was approved for the car I wanted even though my credit isn’t the greatest. Amazing experience and definitely will use this shop for my next car!

So thankful for Andrew and the staff in helping us find a good car for our college son. We felt no pressure and were given the time to discuss the purchase even on a late evening. There was a minor issue with the car after we got it home, and they even helped us get it fixed. They made sure we were treated fairly and were just a courteous and helpful after the purchase was complete. Well be visiting again in the future.

The entire process of starting online and then going inside the dealership went very well. Joe did a great job of letting me take my time and work out a deal.

Always a pleasure to work with Karen at Morganton Honda. Will not buy from anyone else.

They always have a great selection. Wife and I both drive Hondas, but on this particular drive by did not see what I was looking for. Stay safe and Keep Your Nose Covered

Great all around buying experience. They didnt play games like many of the other dealerships.

Smooth process and a great price on the vehicle and very fair trade in

Very efficient and did not have to wait long at all. Everyone was very friendly and helpful.

This place was amazing! Jennifer really helped me get into a car that would best suite my needs! I will always use Morganton Honda! The process was easy and pain free!

This place is awesome! They have the best prices on service and they don’t make you feel like just another number, they always listen and take care of your concerns. Sales process is always simple. I have been coming here for a year or so but I’m never going anywhere else again love my Honda and love morganton Honda. Mark in service is the best always look forward to seeing him when I come in he always makes me feel extra special ; )

Went to the Honda dealership. Had other places in mind. But there hospitality, work ethic, and great character kept me in my seat. Karen was a real sharp and conversational person. Never have I felt so comfortable at a dealership. Even with the thought as most people do. Is this the right deal for me.. Are they here for me or for themselves! Well I can tell you. Karen absolutely made this an interesting and fun experience for me and my wife. Got a new f150! Thanks Morganton Honda... And special thanks to Karen!

I was so appreciative of Andrew and Karen at Morganton Honda. He helped me find the car I wanted. They gave me a great deal . I trust them and will keep doing business with them.

Sales staff and management were very easy to work with. Thanks!

Finding the car that best suited me was fast and easy, and the same went for the entire buying process for the vehicle. 100% would recommend for any new car buyer like myself

I had a great experience purchasing my Civic from Morganton Honda! Kristin Ingram was a joy to work with, and she will go above and beyond to make sure her customers get the car they want at a great price!

This was a perfect experience with friendly and competent staff. I got honest help and no hassles on the purchase. Will go there every time I need a car.

I couldnt be happier with my experience at Morganton Honda! Elizabeth and Kenny were amazing to work with and made my car buying experience a breeze. They were both professional, yet personable and I felt that they truly had my best interest at heart. They went above and beyond to make sure I got the car I wanted, when I wanted it, and at a price I was comfortable with. I love my new CR-V and I look forward to being a Honda owner for a very long time!

Smooth transaction, highly recommend buying at Morganton Honda. Andrew was awesome

Good people, Karen Cole is the best !!!

Excellent experience looking for a newer car for our son. Eddie P. was very helpful & answered every question we had about the cars we were looking at...looking forward to doing more business with him & Morganton Honda!

Trustworthy. Dependable. The only place I go because I trust them.

Great service at parts counter super nice

My experience with Morganton Honda and Eddie Prewitt was a delight, and their service was exemplary.

Initially dealt with Terra Ashworth, Internet Sales Mgr.who responded super fast to my inquiry about a particular car. I made plans to travel to the dealership to hopefully “close the deal” given I hadn’t actually seen or driven the car! Joe Keefe, Sales Specialist took care of helping me finalize my purchase and I couldn’t have been more pleased from start to finish! The car and the buying experience far exceeded my expectations! Highly recommend Morganton Honda!!

Trent was great and so helpful! A wonderful and easy experience!

Great inventory. Attentive staff without being pushy. Great buying experience. Truly concerned with giving the best service. Price and financing was a superior transaction with personal service to match.

Drove 1 1/2 instead of going to closer Honda dealership due to unpleasant experience in the past. I must say I was not disappointed with my decision and will drive back if I need anything more. Mark in the service department was a pleasure to deal with. Thanks again!

Everyone is incredibly nice and go beyond to help you get everything you want! I could not be happier!

Wonderful people there friendly an will definitely be kind a answer all questions

Terra was very helpful getting the process started online. Andrew was very professional and went above and beyond to make things happen. I would highly recommend!

Great people to do business with friendly and courteous,Trent was great to work with!

We bought a car there this weekend and had a very positive experience. A young lady named Stephanie was the salesman that talk to us and she was very nice. She even stayed late so that we could run home to get a couple things before we drove the new car home. Good deal on the car and im confident that if anything ever goes wrong with it theyll do what they can to make it right.

Got to test drive a car thats exactly what I want, and it drove really well. Cant wait to purchase the vehicle. Service was also amazing.

We have been purchasing Honda cars with Morganton Honda for years. We have always gotten a fair deal. They successfully give us any extras we want and answer all of our questions.

This is 3rd purchase from Morganton Honda. Excellent customer service. No pressure salesmen and very professional. Worked to make sure I got the vehicle that I wanted. Highly recommend Morganton Honda.

Stephanie was amazing, no pressure sales. I visited several other dealerships and she is the only one I felt listened to what I needed and took that into consideration. I didnt feel like she was just wanting to make a sale. That is rare to find in the auto industry. I will be referring all that ask to go see her.

I was extremely pleased with the outcome of service provided for an electronics problem! I was grateful for the immediate assistance and diagnostic troubleshooting that took place as well as the eventual resolve of issues. A consistent dialogue and personal attention provided by the service department, Mark, Hal, & all others was exceptional!

I am so happy with my experience at Honda Morganton! Elizabeth is the lady who helped me with purchasing my 2019 Honda Civic and she was so sweet and not to pushy. She truly wanted to make sure I was satisfied and in love with my car. I would highly recommend anyone that is wanting to have an easy car buying experience to come to Morganton Honda!

Bought a new Ridgeline yesterday with Kenneth Walker. He is awesome and patient and answered all my questions. Great car buying experience and great sales person you have with Kenneth.

As always, great experience...Mark is the best!

This is what the car buying process should be! The folks at Morganton Honda recently helped get me into my new Insight (which I love already). I made initial contact via their website, and Terra reached out to make sure I had all the info I needed. From there, Joe was in touch when I was ready to move forward, and they were able to essentially match the best price I had received elsewhere - and even delivered the car to me 100 miles from their showroom! Philip in Finance was great to work with as well.In short, dealing with Morganton Honda was just a first-rate experience all around. If you’re looking for some wheels and are anywhere in the area, give them a shot. I’d be willing to bet you’ll be glad you did.

I LOVE MORGANTON HONDA!! They were so nice and helpful and I loved Karen she helped me get my dream car and she was just amazing and great to work with If I could I would of bought 2 Honda’s that’s how great they were!! I recommend Morganton Honda 5 stars!!!!

I found a Toyota Camry listed on cars.com and went to look at it when I was in the area. I was very pleased with the customer service and level of knowledge. The Camry was a great deal and I purchased it the same day I test drove it. Its very comfortable, rides great. I will keep them in mind and check out their website listings when I buy my next vehicle for my daughter. Great experience.

Great experience! Joe was a fantastic salesperson :)

I highly suggest doing business with Morganton Honda. Very nice, knowledgeable and very customer oriented! Elizabeth helped me with my lease in my 2019:HRV which I love! Ask for Elizabeth!

Kenneth Walker is a wonderful salesman and a very nice person. Professional, knowledgeable, accommodating, friendly and polite. He went the extra mile to make sure that I could get home with the new car on a Friday night. Traveled for an hour+ and then calmly walked me through the technological aspects of the car. Couldnt find a better experience anywhere. I highly recommend Morganton Honda for your next car!

Morganton Honda is the first rate. Professional with the customer in mind. They do exceptional work!

Just purchased a 2016 Odyssey with the help from Andrew in used car sales. Great experience! Treated with respect and feel I got a fair deal without all the games played with car dealerships. Definitely would recommend.

We drove 5 hours from Virginia for a used truck Morganton Honda had listed. We would never have felt comfortable driving that far without a great deal of hard work from our salesman. They had everything ready and the truck was exactly as described. We couldnt be happier.

Very professional, answer all questions. Video of truck was very helpful

We got a great deal on a 2020 Honda Pilot. Andrew went above and beyond and was a pleasure to deal with!!!

This group actually gave a fair price for our trade in (our Jeep), gave us a generous discount on a brand new car! If we buy another Honda we will surely be coming back and working with this dealership!

Great team! Found our vehicle online, made offer and they made it happen. Trade in value was very fair. Our rep was not able to be there day we came to trade and pickup. Another sales rep, Andrew, helped us. The entire process was painless and very friendly! Highly recommend this dealership for your vehicle purchase!

The service is the best in dealerships I have visited. Very detailed and excellent service. Top overall auto care assessment and cost conscious. Ethical and convenient beyond expectation. I only work in Morganton periodically and I save my big service needs for this dealership when I am in town since I have found them so superior to other dealerships including Asheville Honda dealership where I live. You cannot do better than Morganton Honda.

Chris McMillan was very helpful, knowledgeable and friendly in helping us find the right car for my daughter. He listened to our needs and found the right car at the right payment for us. We felt like he truly cared about helping us more than just selling a car. I’d recommend Chris to anyone who needs a vehicle!

Great dealer who beat the city boys.... Best no haggle price as well as best over the phone price on my trade. Well worth the 4 hour round trip to take delivery.

Kristin is absolutely amazing! I love that the first thing she asked me was what kind of payment I was looking for so that I knew exactly what I would be paying for a new car. She was incredibly patient with me as I worked out a few kinks in my plan to buy a new car but in the end she got me into the car of my dreams! Thank you Kristin and thank you Morganton Honda for an amazing car buying experience!

Kristin Ingram is a great sales person. I’ve never seen someone so interested in their job. She has great character & I would recommend her if you need to buy a car. She’s patient and kind.