If you want to create more stress in your life, this is a great place to receive care...the front desk staff at the Miami Road facility is rude and the finance department is only available on their terms. I understand that the VA is a difficult organization to work with, but if I take the time to arrange correspondence and MMHC finance staff does not want to answer when they call to address open balance, thats not my problem, or my job. The point is, it should not take six months to a year and tremendous efforts from the patient to fulfill an open balance. While I had an awful experience all around, 7 months after ending treatment with this facility, the situation is finally being rectified. The finance director has contacted me directly to inform me that the finance staff will be retrained so that this does not happen to any other veterans, and to take responsibility for the billing errors. While I still would not recommend this facility, I can appreciate taking responsibility for mistakes and acknowledging that additional training is needed.

9/1/2020 This is my first negative review. But I feel it is important to let those in crisis and their families know that COVID19 protocols are not consistently followed at this facility. First of all the masks provided to patients are not adequate there is no way to fit the mask around the nose. But, more importantly the staff allows patients to pull masks down or go without a mask completely. This was extremely worrisome. I was there in crisis and this only added additional anxiety. I alerted staff but it continued throughout my 5 day stay. In addition, I was assigned a room which shared a bathroom with a male patient. I was unable to lock my side of the bathroom door which meant he could enter my bedroom via the bathroom completely out of sight of staff. This caused me extreme anxiety and it was very difficult to sleep. I felt this was inappropriate and dangerous. I let the admitting attendant know but nothing was done. On day four I had decided the risk of COVID19 and sharing a bathroom with a man was creating more anxiety than I came in with so I asked to be released. Only then was the man moved to a different location in the building and I was assured the mask rules would be enforced. So at the request of the therapist I stayed. But, the next day COVID19 rules continued to be ignored. I had to just show I was better and get out of there. I did not feel safe during my stay, I was terrified about the male entering my room during the night and felt at risk of exposure to COVID19 each day. The Center needs to improve COVID19 measures. Better masks, staff must be diligent in ensuring masks are properly covering the nose and mouth. Not sharing items, markers, pencils, etc.. Phones should be cleaned for each use and more. Above all a woman should never be placed in a sleeping area with a male, especially in a mental health facility. I left the facility in a worse place than when I arrived.Beware!

Consistently lacking empathy and compassion, at even a professional level.

This is the worst, most unorganized mental health facility I have ever encountered. I am a professional and educated woman and a very reasonable person despite my mental illness, so I am not just saying this to throw a tantrum. This place has been passing me around for a month. All I needed was to see a psychiatrist to get my meds adjusted to help me cope with an ongoing stressful issue. Each time it has been do this so and so said to do this thats wrong, each location/employee doesnt have the first clue about what is going on at the other locations or how they work or who is saying what. This has been tremendously stressful and has only added to the stress I am already having about the aforementioned ongoing issue. I am seriously concerned that someone who is in an even less stable condition and frame of mind would do if they had to go through what this place has put me through. Do not recommend. Go somewhere else.

Only came here to fill a prescription, so only saw a tiny part of it, but Im very thankful for their sliding scale payment policy. Wouldnt be getting the help that I need without that kind of service. Thanks guys!

I was having awful health issues so I went here, it took a long time to be able to see someone and when I did I was put on medication that did not help me. Eventually I started having issues with my new medication and I tried to call but no answer. I left a message and they didnt get me back. So my therapist called them herself and said it was urgent but they didnt get us back again after that. I had to wait tell my next appointment and by then it was almost too late. I was put in crisis services and almost hospitalized. Even in crisis services they told me I still needed to take the medication that was causing me problems. My therapist helped me get off the meds because I didnt want to be on them anymore. I was then transferred to a new doctor because mine had to leave. I was put on a new medication. It was the same type as last time. I started having the same problems again and this time it was worse. We tried to call and they didnt get back to us. We tried again and it never happened. No one was getting us also, I was in the middle of another transfer. I went into crisis services, and they put me on an M1 hold at a psyche hospital. Again, it was almost too late for me. This is a mental health center, when someone is having problems with a medication they should be getting back to their clients because bad reactions can be life threatening. I got transferred again, and I wasnt getting my refills. Im finally at where I am now. On a new medication, having problems, and no one is communicating with me.

Very rude doctors. Had to wait on a list for family member to be seen fir much needed medication but they didnt care the slightest. It was a bother to them that a doctor was needed. Id give zero stars if I could. So u make people wait a year when their in crises, absolutkey unacceptable

Miserable service. Talk to a so called councillor and first question waswhat would you like me to tell you? That question alone about made me sick. Before that I was told bill was based off income beings I had a very high deductible plan and it was $60. 3 horrible visits later and 6 months go by and I get a bill for $600+ and noone there explains what happened only that it is what it is were sorry absolutely uncalled for and wrong.

Horrible customer service, messy office, anti-LGBT. These are just some of the words I would use to describe the circus which is the Center for Mental health. The office staff look shocked whenever you walk in, like momentarily theyre unsure what to do.The staff is condescending and rude.Also, if you are LGBT, you WILL be treated differently, you WILL be treated as sub-human.Isnt in funny the only people that go there consistently are those who have to go for group rehab or theyll violate their probation? Anyone with a CHOICE would never go to this unsanitary dump.Keep your eyes on the news, I can see these frauds getting sued someday.

I have never dealt with such rude people before. They mess up in accounting and expect me to pay for their mistakes. I went up there 3 different times to figure this out. The accounting person was gone every time. I finally receive a phone call from accounting. She is so hard headed and determined to be right at any cost. She told me she already explained it to me and she was right. Then hung up on me! I couldnt believe it. Like its not bad enough my 34 weeks has been with 5 or 6 different counselor. I have to deal with incompetent employees. Hard to tell what Im to learn from this experience.My suggestion would be go somewhere else. A place that might actually care.

This is the only bad review I have ever written. I wish there was a human that I could speak to about this grave situation though we have tried and been redirected and hung up on. This is the only way that I can express my horror, publicly. Mental health is as important as physical health and many lives are lost through the cracks through incompetence, negligence, and lack of value placed on an individuals life. Someone very dear to me is suicidal and placed on an M1 hold at Montrose Hospital. Instead of following through with the 72-hour hold this person was released in less than 12 hours because The Center of Mental Health lost evidence given to them by a police officer!If this person dies or hurts someone else, I will personally hold the incompetence of the evaluator and The Center of Mental Health in Montrose at fault. An attorney has been contacted. Unacceptable. Also, unacceptable is being placed on hold during a mental health crisis. Suicide is always a tragedy. Those in crisis are in my thoughts as I fear for the lack of treatment or care available to them in this community.Please, dear human, DONT GIVE UP!

So Ive had problems here but i brushed them aside. Well today I go into my DBT group and I am told after today I cannot cone back for services because I owe money. I signed an agreement stating I could pay in March when my unemployment came in and it was approved. The b**** at the front desk acts like I have money but I dont want to pay. If I had money I would OBVIOUSLY PAY MY DAMN BILL so I could continue my therapy. The people who work at thr front are rude. Many times I havent gotten the call reminding me of an appointment and it came down to it being my fault even though THEIR system wasnt working. I love my theripest and psychartiest but how this place is run is a complete joke!

Horrible was bullied out of here by the front desk lady. Lawsuit incoming !!

They treated me with respect and nothing but kindness.

Vicky is very helpful here

Very helpful and fast.

Excellent