Not a place to take your car to service if you believe/value Toyota brand and its dependability and reliability. If you live far away, dont even bother taking your car to service there. Any Local service centers will have much better customer service and reliability than one in this official Toyota service center.Took my car to get oil change and brakes replaced and apparently there was a recall from Toyota that they didnt even check. So not just your cars safety, your safety is on the line as well.The official Toyota service center over looked a safety recall? what is that? There were some lights that were ON on my dash that they didnt check. After waiting 3 hours, I had to tell them if they had any recommendation or what the issue might be. So my car was not even checked for proper functions while the service was done. The multi point inspection is just a name sake because no inspection was done. After I had to bring those to their attention, they cleared it and gave me a green light and I thought this was just a simple error.But now

Turner is amazing! They were able to fit me in the schedule in a timely manner, shuttled me to and from work while my vehicle was being fixed, and the price was very competitive. And on top of that, they are friendly and inviting!

We were on vacation and had a flat tire. Turner was able to order an exact replacement. It was available and installed later the next afternoon. We can safely travel home the following day!

Everyone at Turner Toyota was so helpful at our recent service visit. We came from out of town to and were made to feel like this was our local dealership! Our vehicle was taken on time, issue addressed and they were also happy to spend some extra time reviewing some feature details of our recently purchased vehicle. Duane, Brooke, Rick and Ed were all great! We know we will return to Turner Toyota when service is needed when we are in the area!

Fantastic service! My light came on to Service the Brake System Todd with the Buick Service did a diagnostic and found just low brake fluid. They filled it and reset the codes and charged me $0!! This was the first time I have had no charge taking a vehicle somewhere for a service call. I will definitely use them in the future.

Was in the market to buy my daughter a reliable car. Greg was awesome, he took his time to talk to us about all our options. Alex got us our financing and we were off the lot in a few hours. What a great experience, we will definitely go back to buy our next car. Thanks Turner for taking care of us and getting my daughter into a new reliable vehicle.

I couldnt be happier with my experience at Turner Toyota! My new Rav4 is gorgeous and a blast to drive. My salesman Ed Walker was friendly and helpful from our first contact to the moment I drove off the lot. He really knows his product and took the time to explain the many features of my new car. The whole team at Turner are friendly and helpful. My husband I will go back to Turner when it is time to buy another vehicle.

I’m always pleased with the service I receive from Turner Automotive. They’re great at letting you know what your car needs to keep running and working properly. Even more important, they’re honest and tell you when you don’t need something. I took my car in once for A/C service that I thought I needed and they asked me some questions and then advised me that they would be happy to perform the service but didn’t think I needed it.

Service was GREAT! I went in first thing in the morning without an appointment and they fit me in. That was awesome. They were fast and did a great job. The loss of two stars is based solely on price. My last oil change and tire rotation was in Houston TX at a Chevrolet dealership (I try and only use dealerships when I can). An oil change and tire rotation (combination deal) was $79 without any kind of special or discount. At Turner, they charged separately for the tire rotation ($40) so my total for both was $131 WITH a military discount. Worth it to me because I was at 4% oil life and am in the middle of a cross country trip. But had I known ahead of time I might have shopped around.

I would like to praise Todd who is the guy I prefer when I need service for my Tacoma. I recently had my 50,000 oil change and review of essential elements and Todd was very willing to have questions answered and even presented me with printed documents that shows what is necessary for further service. He got his team ready and it was the quickest in and out in a long time. He is a terrific representative for Turner, I hope he remains for as long as he wishes.

I had the best experience at Turner Toyota. I couldn’t get the car I wanted in AZ, so I called around in CO and found it at Turner Toyota in Montrose. Daniel was incredibly helpful in facilitating a smooth and fast transaction. They had all of the paperwork ready when I arrived, the car was detailed earlier that day and ready to go. It was by far the easiest car purchase I’ve done. And in a time where dealerships are charging over MSRP due to the car shortage, I was able to get an incredible deal on my hybrid car!

Working with Turner Toyota was good. After having our vehicle a couple of days we noticed some details that we feel we should’ve been educated in by the dealers as we hadn’t purchased a new vehicle since 2013 and apparently there has been changes in what Toyota provides their customers with on new cars. We were told there was a spare tire…there isn’t. We also questioned why the underside of the hood had no sound/heat insulation and were told that the vehicle does not come with it but we can “purchase” a hood mat for $400. Unacceptable to us when we have just purchased a $28,000 vehicle. Overall, they were pleasant to work with but somewhat uninformed regarding the vehicles options. It would’ve given us more peace of mind and allowed us to weigh our decision more effectively if we had been more informed.

I’m done using Turner for my service. They always try to sell me more and charge ridiculous prices. An oil change takes 1-2 hours even with an appointment. They told me they won’t rotate my tires cause I need new ones. I don’t need new ones. I went to BigO right after and was told they are good for now. I used to be a big supporter of Turner. Now I travel to another state to buy my Toyota’s.

Was given incorrect information by a former sales manager regarding an extended warranty I purchased at this dealer. I called the warranty company, spoke to the CEO who was a very nice man and was kind enough to contact the dealer on my behalf with my concerns. Long story short I had a problem with my steering system which as it turned out was NOT a warranty covered expense, but the dealer, due to the confusion decided to pay for the needed repair. Im grateful to Mr. Turner, the owner of the dealership and the service manager Austin who always treats me extremely well. I am a ft caregiver to my wife and Austin even delivered my truck to my home after the repair which I really appreciated.

Joel was very knowledgeable, friendly and provided great customer service!!

Fast and convenient service. Friendly employees that listen.

Great people at the dealer, willing to help me with any questions they had and the waiting room was nice and clean as well. Overall with the friendly community it made waiting much easier if youre there for car appointments. Would definitely come back again.

Great service friendly service writer, some of the best service I’ve had in years ! Thanks again we were in trouble without our truck on vacation . Tell Austin thanks for taking care of my repairs

The service here was excellent. I had a issue with my truck and very limited time to get it repaired. Dale, the person who serviced my truck, did a great job of explaining to me what was wrong and how I may be able to prevent the issue from happening again.

Went in to have some service done on another vehicleWhile waiting went on to the lot to look at some Buicks. Met Daniel Baker from sales and he made me an offer that was amazing Bought a new Buick Encore GX. The last thing I intended to do that day was buy a new SUV but the Turner folks truly made me an offer I could.not refuse. No pressure, just a great sales team, remarkable service.

Everyone at Turner is friendly and knowledgeable. They performed the work I requested very timely and I was able to wait on-site while they did the maintenance. I would have given 5 stars for my experience if they had marked on the inspection sheet the status of my shocks and struts, ball joints, and steering mechanism. My Sequoia is old, 2002, and seeing a report with a visual inspection of those parts would have been great. The work I was getting done was simply an oil change and alignment and I thought the inspection of the items listed above would have been included in the alignment. I didn’t specifically ask about those to be inspected tho and next time I will ask. Great shop all around.

Joel was good. Slow mechanic and parts people. Cant understand why I was charged for a core when your company kept it. Send in the core and you all keep the money??? Parts dept does not expedite shipping for car less customers 7 -10 days for a part from Denver?Sorry Ross but you folks didnt impress..

Don Bertorello was fantastic to work with. Answered all my questions in a timely manner and was pleasant while doing so.I would buy from him again.The finance guy was like all finance people when dealing with a cash deal. He was a bit of a whiny baby and was arrogant the entire time.

Turner Toyota does not deserve even a single star. It is by far the absolute worst auto experience of my life. Please please please do not ever go here. The customer service is horrendous, and beyond being the most negligent and least knowledgeable people of auto repair costs, they are quite rude. If you need a car or car repair, go to any other option. This place is not in the business of helping people - they will use your situation to upcharge and waste your time. In 4 hours of my car being serviced they claimed the only issue was a battery replacement. Then proceeded to replace it for $270.00Yep, you read that correctly, $270.00A word of advice - stay away from this place.

About what you would expect from a dealership.The receptionist was very helpful. It would have been nice if they washed my car when they returned it after a $1,500 bill.

It was the easiest car purchase we have ever had. Our salesman was very knowledgeable and very relaxed. No pressure at all. We financed a portion of the purchase and I found the finance guy to be professional and knowledgeable. I would recommend these guys to anyone! Best part is we got the car we wanted at a price that was fair and honest. We couldn’t be happier. Thanks again to our salesman Ernesto and our finance guy Randy!

Tough start to my service relationship so far. New truck bought at turner.Dropped for a check engine light. Told me problem was fixed after changing my air filter. Seemed a little suspect since I did it locally and it only had 6k miles on it. Light came on 1/2 hour after picking up my truck. Was told I would have to bring back again like it was not a huge deal. Dealership is a 5 hour round trip and will now be 10 hours into drop offs and pick ups. Not their fault I live where I live but would expect a little more after making a large purchase.

We came from Pueblo in an emergency situation and Alex helped us with no problem. He is an outstanding and honest person. The whole team is exceptional. I will have no problem travelling from Pueblo to Montrose to buy my next vehicle through Turner Toyota.

It is always a pleasure to take my car in for any of its needs knowing I am being well taken care of.

Austin is the best...he needs a raise. He juggles soooooo much and still makes me feel like I am the only one he is working with.Thanks Turner

Over the phone scheduling with Brooke to take care of service out of state was phenomenal, truly exceptional service delivered throughout the whole experience.

The salesman are absolutely fantastic and will do all they can to help you out. Daniel is who I had the pleasure of working with and I wouldnt of wanted anyone else hands down. The only reason I dont have five stars is because the service techs/parts department are extremely rude, unhelpful, and try to do everything to avoid their job. I tried calling them to get questions about a lift I could put on through them (so spend more money there) and the guy just told me he has people waiting on him and doesnt have time for my singular question. They then later ridiculed my significant other when she called to ask about the same for her car and proceeded to trash talk me to her, unknowing that she was my significant other. However, at the very least the salesmen will go to bat for you against the parts department if they are refusing to do their jobs which will 180 your frustrations and the situation. I would buy another vehicle from them, especially from Daniel, but the parts could use some heavy work from management.

They did an awesome job on my Toyota. Working with Austin is always a joy!

I was treated like a VIP, even given an office to work in! I was extremely grateful. Thank you

Hands down best dealership in montrose. Our experience was a breeze, granted the wait for our new car was lengthy due to no fault of the dealer. They made sure we were taken care of, our biggest thanks goes out to Mr. Ed walker the best salesman in my opinion, he made the buying process as smooth as possible and even went as far as giving us updates on when our car was going to be delivered. ALSO a big thanks to the fianance guy Mr. Kenney who made doing the paper work stress free. Turner toyota a place where youre treated like family not just a customer. Keep up the outstanding work

Brooke was a delight to deal with at the service desk. The work was performed quickly and as ordered. The coupon from Toyota even saved me some money. Thank you!

David & I stopped in at Turner Toyota to have the brakes checked on the 2016 Highlander during our trip to Montrose. We were given a same day appointment and received the best of service. They discovered that the front rotors needed turning and they did it while we waited. We had questions also about how to work the S mode on the shifting column and a tech expert came out and patiently explained this fully to our understanding. This served to be most heloful on our mountainous drive home. We were pleased and very satisfied, especially as non-locals to receive such prompt and great service.

Thank you for servicing my Lexus! I am so used to using my Lexus dealership and you did a great job taking care of my little car. :)

Ed was very helpful and got us a great new vehicle . We’ll be back for sure

Great help! I was in and out with a beautiful new vehicle. They went beyond to get me the greatest deal. Thank you Turner Toyota!

Contacted this dealership due to their good rating on customer reviews and their good reputation in Western Colorado. Worked with Ed as a salesman. We were lucky and could easily drive to the dealership for face to face negotiation.Ed was extremely accommodating and helpful. I never felt that I was getting the normal “sales BS”. Ed is also in charge of internet sales. He even sent me videos of my vehicle while it was getting serviced and prepped, while I was waiting to be able to pick it up.I highly recommend Turner Toyota and Ed. I will be returning for service.

Fantastic service! Everyone was friendly, guest sitting areas were clean and comfortable, and my service was completed in a timely manner.

The service department was very courteous and even though being short staffed for that day was able to service my 4 runner in a reasonable time.Thank you.

Got me in and out fast - even brought a bowl of water for my border collie

Everyone was very nice and they were able to fix my car. The only downfall was the cost but that is expected at a dealership.

Don Bertorello is a great salesman who really made the buying experience personal and I really felt like my needs were met with my experience at Turner Toyota.

I got a great deal on my 2018 Subaru Outback from Turner. Since I live on the Eastern front range I called and was able to negotiate a deal on the phone for the purchase.Wendy was super helpful and very straightforward. It was the easiest car purchase I have ever made.When I came to pick up the vehicle and finalize paperwork it was very seamless and respectful.Many thanks to Turner Automotive and to Wendy.

We were looking for an Xterra Pro4X in Lava Red and found just the right one at Turner Toyota. We drove all the way from California to buy it. We felt confident in buying it from Turner because of Ed Walker our salesman. He went out of his way to make sure we felt good about the car being a match for us. The sales and finance experience were very easy and everything went as promised. I would buy from them again if I lived closer:-) If you go to Turner Toyota ask for Ed and tell him Julie sent you.

Our family drives Toyota vehicles from a Lexus, a Tundra to my older Highlander. After looking at other dealers and their lineup I knew I wanted to stay with Toyota for their reliability, design and features. Turner Toyota has been our service dealership and were courteous, fair and reliable. I consider myself fortunate to be directed to Ernesto Rodrigues at Turner Toyota to guide me through selecting the right Toyota. He was informative, listened to what I wanted and was patient as I drove the models I wanted to consider. I can’t say enough good things about Ernesto. The finance manager worked with me to get the best price for my purchase. I highly recommend Turner Toyota and. Ernesto Rodrigues.

They have always been friendly and helpful and ask before doing anything they noticed while doing what I was there for.

Fast, efficient & reliable! Nice people work there.

Don was great and made the process easy and quick! Love the new truck!

This place is amazing!!! Alex and Daniel really worked with us really hard!

The service center has treated me like a friend from the minute I walked in. They take time to hear my concerns and make me feel valued. I have also had to spend chunks of time waiting for my truck to be serviced and while waiting all the employees have acknowledged me and taking the time to say hello. They also have space for you to work while you wait, which I greatly appreciate. Turner Toyota really does feel like visiting a good friend who takes care of you.

This is A.Printz, my experience with Turner service was good. My car was serviced in a timely manner and the shuttle from my house was much appreciated, the driver very friendly. Had a concern with one of the charges which was quickly addressed and adjusted. Would have appreciated some explanation of their recommendation for brake replacement at the time I picked up the car, but when I called the next day Brooke was very helpful in getting me the information I needed. I would recommend Turner.

Went in for an oil change, brake pad replacement and tire rotation ended up needing new rotors. took awhile but safety on the road is most important.

My wife had to stop in to pick up a wheel for her car (hello curb) and the parts team went the extra step to make sure it got installed and checked over for her. Also got her to work so they could take their time. Much appreciated in the extra effort.

Very nice employee did everything he could to help resolve my situation. Abo very and beyond the call of duty. Thank you to Turner Toyota!

Needed a little special treatment, to accommodate a schedule. Made my dead line a day early! Thank you

I was not very impressed with the service at Turner; normally I LOVE getting my cars serviced at Toyota dealerships. I’ve had a corolla in the past and now I have a Tacoma. No one that I interacted with at Turner seemed very friendly, I felt like an inconvenience. When I made my appointment over the phone, the woman I spoke to was really friendly and helpful, I asked about a complimentary car wash and she told me they always do that. When I arrived for my service appointment the man I gave my keys to looked at me like he was really annoyed that I was asking about getting it washed, he told me “we aren’t set up for that.” When I pressed him, he got short with me and said “we don’t have room”, whatever that meant and that was that. The woman who brought me my keys when my truck was done stammered and wouldn’t meet my eyes when she explained they could not wash my truck because “there was not room” etc etc. I felt like they just didn’t want to wash it because it was an inconvenience. I would have literally paid them to wash it, I just don’t get why that was such a big deal. Every Toyota dealership I’ve been to has done that with a service appointment.ADDITIONALLY: no one in the building was wearing a mask (that’s an exaggeration, I saw 3 people wearing masks. 2 were customers, and one employee out of about 10.) I’m not sure what planet the people of Turner Automotive in Montrose are living on, but not everyone has had the privilege of getting vaccinated yet and as far as I know—I looked up the county rules—it’s mandated that everyone in Montrose still be wearing masks.I’m not going to go back to Turner. Maybe I just caught them on a bad day, but honestly, I had a much better experience at Western Slope Auto in Grand Junction and it’s 100% worth the extra hour drive to go there.

Every time I go to Turner Toyota I have a great experience. I drive a Lexus and I go there for maintenance ... their technicians really know what theyre doing and all the service staff are super friendly!

Excellent service and great staff 👍

Overall the experience was fine, Michael was great! Like any dealership paperwork and all that is time consuming but we found an amazing family vehicle! My only complaint would be leaving the lot with less than a 1/4 tank of gas, most dealerships I’ve worked with before fill up as a courteous jester, but beggars can’t be choosers. I’d say 9/10 experience definitely felt welcomed as we pulled into the lot. Thanks Michael! You the man!

I brought my vehicle in for routine maintenance -- oil change, tire rotation, belt replacement. I arrived promptly for my appointment, but it still took them 2-1/2 hours to complete the work. This is a pattern at Turner, at least in my case. They need to (a) expand their service facility, (b) hire more techs, (c) accept fewer appointments, or (d) do all the above. From past experience I know that I could have the same service performed in less time and without an appointment at Big O. Why go through the charade of forcing customers to make an appointment? It may help Turner out with scheduling techs, but it certainly isnt a benefit to customers that I can see.My strong recommendation to future customers is to not wait for your vehicle but instead have someone follow you to the service facility and then take you to run other errands.

Everyone was we extremely helpful and went beyond normal service and were very great in picking up my van. It was a very good experience.

I brought my truck in for the first time with Turner. They got my truck diagnosed and serviced in same day. Austin has great customer service. I highly recommend them.

Another seamless service for my 2018 Tacoma....it was painless & efficient.Well done

Always a pleasure dealing with Austin. We generally show up with a detailed list of issues to take of. The same thing was missed on our list the last 2 times -but we’ll get it done when we come in for the airbag recall

Took my vehicle in to the service department recently. All the customer service was very friendly however my vehicle was there for about three weeks, much longer than I was initially told. The communication was less than ideal I had to call for updates, as no one ever called to update me. It was a little frustrating just how long it took and the lack of communication. However, they did work with my warranty and finished the repair.

Attentive customer service, good outfit. We ordered a new 4runner, they did a great job of keeping us in the loop on delivery date, getting the tires we wanted and getting them installed. Ed is a super nice, friendly and knowledgeable sales guy. We would go back!!

Friendly people, Im from out of state and they were able to fit my service work in. It was more expensive than Im use to, but so everything else in Colorado.

The Service Team at Turner Toyota is reliable, efficient, trustworthy, and helpful! Whether I’m getting my oil changed, needing a quick repair, or just a quote on upgraded parts - the team is there to assist and answer any and all questions I have.

Both Ernesto and Alex were great, they helped me and my mother in law find a new car we had the most pleasant experience, they worked with us to find just what we needed. Definitely recommend.😁

Great experience, great sales guy (Ed). Actually a real pleasure doing business with Turner and we will again. 10 years ago we went to buy a car there and it was a horrible situation, in the end we went to a different dealership. We decided to try again and it was a completely different place.

Friendly service, efficient and great result.

Issue was not resolved nor was a solution offered yet I was charged $70.00, I would post zero stars if it would allow.

Ive always enjoyed doing business with the Turner automotive. They are always so accommodating. Just bought a new car.

Mr. Walker was the epitome of politeness, kindness, caring and professionalism. He worked with us to get the best deal that would benefit both us and the dealership; its a two-way street! Our purchase was a win-win situation. Mr. Kennedy in finance also went the extra length to make our experience a good one; his recommendations and his working with us were very very appreciated. Mr. Walker and Mr. Kennedy are definitely the stars of Turner Toyota as far as were concerned. And to be truthful, everyone on staff at TT was generous with their time. Definitely a very good experience! Turner Toyota deserves 5 stars. We trust them.

I have been trusting Turner with vehicle sales and service for 20 years. The service Department is top-notch and trustworthy... in the few instances I have had to use them! Toyotas are bomber, of course... so its never some crazy bill or surprise waiting for me. The Turner Auto family cares about their customers and we can tell ♥️

Overall, I had a mediocre experience at Turner Toyota while getting a routine checkup and tire rotation. Part of my 25,000 mile warranty. A few things did go wrong. There was a communication error about what vehicle I had purchased back in November, I have no idea how they thought I purchased a Tundra. Next, figuring out how to get my windshield replaced was a hassle, and required me to call back several times.Lasty, one of the team members (Im kind enough not to call out) was openly confident without wearing a mask during a pandemic. That is unacceptable, illegal (according to the mask sign at the front of your own building), and makes some customers feel uncomfortable in the store. Please wear a mask even if your vaccinated Turner Toyota! This is not the service I paid for...

I had an issue with my 4 Runner as I was driving through for work. Despite being absolutely slammed that day, these folks were able to get my car diagnosed, get parts, and had me back on the road before the end of the day.Turner Toyota honestly saved my butt! Im super grateful for their hard work and attentiveness when it wouldve been easy for them to tell me I was SOL with how busy they were. Huge thanks to the whole team!!

Great buying experience. Wendy made buying a new 4Runner easy and pleasant. She was very helpful and knowledgeable.

Routine maintenance performed quickly and efficiently. Service staff very friendly and accommodating.

I dealt with Ernesto and Randy at a distance. Ordered and bought the car through email, phone, and FedEx. They were patient and honest in their dealings. Cant wait to see the car.

For the first time in my life I actually enjoyed buying a new car. All the people I met and talked with were very helpful, very polite and seemed happy to see me in the dealership. I left with a smile on my face instead of a feeling that I got rooked. I would highly recommend this dealership to anyone looking for a vehicle to buy or trade. I give it 10 stars.

I had a wonderful experience. We worked directly with Greg Hiler, and he worked with us through every step of the process and was never pushy. I felt like the staff was genuine, transparent, and vested in my experience as a consumer. I would highly recommend this dealership to friends and family.The dealership also seemed to work as a team rather than individually.

Everyone is very nice and the vehicle service seems solid. I was pretty curious why getting my Antena replaced was going to take 6-hours? Also everyone I “check out” it takes a very long time and they try to charge me even though I have Toyota Care? When I remind them I have Toyota Care it boggles them and it takes another 10-minutes

All good, very understanding and good solid service you can count on.

Everyone wanted to help! Rare these days. Thank you Ed!

My truck took an all day appt. to do a safety recall. The younger, long-blonde haired girl in service was quite rude and seemed to have a chip on her shoulder. She didnt wear a mask at first and then finally put one on part way. Her being the main one I interacted with left me with a poor impression of Turner.

Always a good experience taking my car into Turners for service!

They solved the problem and treated me well.

If yall need a car or truck, please go to Turner automotive ask for Don Bertorello hes an awesome salesman. He will make yalls experience a very pleasant one.

Turner Toyota is a stand up ethical company! I dread ever having to purchase a car but Turner Toyota treated us so well and fair. If you have to get a car I highly recommend them!

Good service! Friendly staff...

Great price. Great customer service. Knowledgeable. Made it easy to buy a car.

This is the 2nd time Ive had my Rav4 serviced ay Turner. The staff are extremely friendly & helpful. Much better service than I got at Stevenson Toyota when I lived in Denver! (& faster, too!)

Excellent service and employees

The service department was very helpful and having the vehicle delivered to the airport is a great service.

This is the the third time i purchase a vehicle from Ernesto and i must say, he has a way of making me feel valued as a customer. The process with him is always smooth and seamless. I am grateful to know that there are wonderful salesmen out there and Turner is lucky to have him. Its because of people like him that makes this car buying experience one to remember!I will definitely keep recommending friends and family to Ernesto at Turner because i know for a fact they will be in good hands.Thank you!!