Stopped by for a quick flat tire repair. They quickly dismissed me as they were solidly booked for the entire week. On the flip side, glad they were upfront about it. Didnt feel welcome at all.
This place is AMAZING! We were on a road trip and had a flat tire. We called every other place in town who could not fix the tire in time for us to continue on the road. Scott’s got us in immediately and fixes the tire within minutes. The team was very kind, professional, welcoming and generous with their time. Would highly recommend this place. Thanks Alan
ABSOLUTELY AMAZING service! My daughter broke down on a road trip with her friends in Montrose, and they went above and beyond to help her. Highly recommend this company. It was so nice to have someone trustworthy when I was not able to be there with my daughter.. They are top notch!! Highly highly recommend!!
Scotts Montrose Automotive Repair exceed our every expectation. We were passing through Montrose when a serpentine belt pulley broke off from the engine. Scotts provided us a loaner car while they completed the repairs the same day. Their mechanical knowledge and execution was beyond professional. In addition, their authentic concern and caring was evident from the moment we called to when they handed us back our keys after completion of the job. We could not possibly recommend Scotts Automotive Repair enough. 5 stars just does not truly represent the service provided by Scotts Automotive. 1 million stars is a more accurate rating!
I had a problem with my truck while visiting on vacation and knowing I was traveling they fit me in and fixed me up. Excellent service and reasonable price. I wish I had a mechanic this good near me at home!
Scotts Auto Repair is very efficient and personally effective in solving automotive problems.Great personalities a Communication skills. Very clean and organized shop. I highly recommend this shop for your repaires.
Highly recommended. I will recommend them to everyone. I needed a quick alignment done and they were able to work with my tight schedule and get me taken care of. They completed the service with excellent communication to me and were very friendly. These guys are great and I will use them again and recommend work to them. Thanks
I thought that I needed new brakes but after the technicians at Scotts took a look at my truck - and three technicians drove it - they convinced me that the brakes were fine and good for many miles more. They could have easily just installed new brakes and charged me for unnecessary work. Instead they did what honest people do. Did nothing when it was the right thing to do.This is an honest and knowledgeable shop.
From the very beginning of our interactions, Scott’s staff were friendly, responsive and professional. They took extra time and care to answer all questions and provide the documentation and photos to explain every item on the list that needed attention. The vehicle they worked on was over 20 years old and they took their time to diagnose all issues fairly and determined what needed to be done and what could wait. Safety was their highest concern when making recommendations for this vehicle. I highly recommend them to everyone. Thank you and I wish this business many years of success.
We had hit a wall with trying to fix a noise in our brakes. So we called Scotts on the morning of September 13th.We dropped our car off the same day at 10am, and by 1:30pm I had picked our car up and was headed home NOISE FREE.
They did amazing and fast work! I took my car on a 12 hour road trip the day I got the work done. Everything was perfect. Definitely my new go-to car place. ✨
Jim is the best dude ever. His shop is pristine top knoch. His service will have you rolling in no time. And he makes sure to get the job done right.
Very caring and hard working individuals that work here. Make you feel welcome and take care of you like family. I fully recommend this shop for quality repairs.
Some other business suggested I call them. From the very start, friendly, courteous and inquiring about what I need for my car. They offer pickup and drop off service. Super grateful. Keep me posted via texting.
Scotts crew are very friendly and I feel they have my back. Im always happy with their service and work!
Absolutely the best auto shop around, such great environment and a welcoming crew!! Scotts Montrose Auto Repair is what you think of when you think of the small town, family vibe!!
Considering moving to Montrose just so I can keep having my vehicles serviced here. Had a brake problem while on vacation. Went to Scott’s and they diagnosed the problem and lent us a car while parts were ordered. Truck was fixed the next day. Great service, kind people, reasonable price. Thanks Scott’s!
While camping at a campground in nearby Ridgway, I noticed a leak under the rear differential of my 2004 Ford F250. I called several repair shops and they all said thatthey were over 2 weeks out from even being able to look at it. I called Jim at Scotts who said that he could have one of his technicians look at it for an evaluation. I brought it to him and it was a differential seal that was leaking and he was able to get me in the following day for the fix.nce I was leaving fo
Great service at the Montrose location! Excellent customer service and very professional. Also very timely with the service I had done. Highly recommend!
Was having a problem with my grand cherokee and Jim was so attentive and helpful. i really love that they send you a report of pictures and details of what’s wrong. shortly after i went, my boyfriend took his tundra in and they had it fixed in a day and a half. friendly staff, quick & a good price. will definitely use them again!!
Great customer service. Front desk man, Jim was great.
The man wouldnt even tell me his hourly rate on the phone. Stating he had different rates... dor what doing brakes?? He kept pressuring me to bring the car in. I seriously felt like he was just trying to get me into the shop so he could high pressure tactics on me. Smh
Great place 👌 Great staff and very helpful. Prices are very good. Printed out the report on my BMW X5, and told me what was the most important thing to fix.Great experience 👍
They were professinal from Start to finnish.they corrected my death wobble on my jeep. And even to care of bushings in back of jeep that messed with steering in front I recomend these guys for all repairs. Cant say enough about these guys. THANK YOU
The staff in the office is great maybe I just visited on an off day. The mechanic left my air filter out and broke a wire on my ignition coil. So my car ran like a bucket, I mean its a hoop d already but I mean it ran tough. So I pop the hood at work and have our shop mechanic look at it and he pointed out the mistakes. Im super disappointed that this is what happened after being treated so well before sorry guys but you gotta step the game up
Great service they fixed my tire after it almost fell off and did it for a good price
Tire service was done quickly and at a reasonable price. I also had an emission light come on and they quickly looked at it and recommended to take it to a Honda dealership instead of charging me more to run diagnostics they weren’t even able to do anyway. Ivey and everyone we’ve talked to are incredibly nice and helpful!
They went above and beyond to figure out the mystery of my car! I would highly recommend them! THE most courteous staff Ive ever encountered! Across the entire nation! Thanks so much! Ill be back!
The staff here are all so friendly they did a print out of everything I needed showed me pictures of everything they were talking about. This was the best service I have ever gotten in an auto repair shop. Keep up the good work
Always so friendly, honest, ready n willing to help with whatever they can. They do awesome work and I will always recommend them!
Great shop and staff. Outstanding that they offer a shuttle service. Old Toyota 4Runner with over 240k miles feels like a new rig. Thanks for the great, fast service on many issues.
Good service, but left my car in the lot with windows down and doors unlocked...
Great staff, Jim, Kirk & Ivy. A hoot to deal with. Always Enjoyable. 🤣
Very knowledgeable and work efficiently.had my car back on the road with in an hour.i will definitely bring my other vehicles to them.its nice to have a good shop you can trust close to home.
Really friendly and helpful staff! Reassured me that my check engine light was not anything to worry about. I will definitely be back to have them service my MINI!!!! Thank you!
Definitely nicest mechanic shop Ive ever been to the staff is friendly kinda feels like your at home while you wait and their work speaks for itself
They were very helpful and understanding when the things that needed to be fixed were more expensive then the car is worth.
Honest, genuine people! I felt very well cared for as my car was being serviced. They offered a replacement vehicle to drive if needed. They had done an all points inspection and resolved the problem at a very reasonable price!
Jim especially is the best and makes the shop very inviting and fun, the whole team is great and professional, I will for sure keep taking my car there and tell people about taking there vehicles there as well.
Jim and crew were awesome. I had some bad luck with another local shop so I went to Scotts after reading the positive reviews. They ordered brakes, rotors, and a few other parts for me, and had them next day. They also did a comprehensive inspection on my Jeep and showed me a very detailed report (with photos) of things that might need attention at XYZ miles as well as 1 critical component that needed replacing immediately. They also had a loaner vehicle available so I could get some errands done. I highly recommend Scotts for any auto needs !
Cant work on bmw
The customer service on site is great....very experienced mechanics working here...i would recommend this shop to any and all prone who need anything five to their vehicles.
This was the best automotive care experience I have ever, and maybe will ever have in my life. Going on a roadtrip from Minnesota to Utah with a stop in Monterose, I had the unfortunate occurrence of an oil leak and coolant leak at the same time. I had to leave town on Tuesday and didn’t get them the car til Monday afternoon. Tuesday, none of the parts came in in time but these wonderful folks did everything they could to get all of the parts needed the day of and their workers were willing to stay after close to get it done for me. Not only that but I couldn’t stay in my hotel all day and they not only shuttled me to their shop but kept me wonderful company, I felt right at home with everyone at the shop! Long story short, these are amazing people and I’m so great full to do business with them, car is running great and I left with high spirits because these are people who truest care. I came looking for car help and left feeling as though I made some friends.
Top notch service providing excellent high tech diagnostic and communications. Emails include detailed pictures of parts and procedures so you know exactly what the mechanics are repairing.
Jim was very good. He got me in same day (Tues before Thanksgiving) even though other places were a week out. The problem was diagnosed in a matter of hours and we had a solution before the end of the day. It seems clear they want to get it right and treat people well.
Great service and great people. I highly recommend this business.
Great place with nothing but great service & people!! Very much recommend
Jim the manager was really great, he got me in the same day while most local shops will make you an appt for later in the week. I told him my problem and he promised to work me in the same day.
This place is a dream come true. impeccable customer service!
Dear Jim, Ivy and Scotty,YOU ROCK!!!
Traveling through the area, heading to Oregon, developed a loud grinding sound from the front left tire. Called Black Canyon and Dwayne took us right in. Dwayne performed and inspection on all four tires and got us back on the road. Price was very reasonable. Thank you Dwayne.
Great service!! Will go back!!
Excellent Service!
Great service, professional technicians
Great place! Great service and really nice people!!
According to the local Ford deaker, I needed a special fuel cleaner additive for my car. Auto Zone did not have it. They sent me to Black Canyon. The owner was very informative about the additive and cautioned me how to use it. He was very friendly and his service facility was very clean and modern.
Amazing customer service!
Ive used Black Canyon auto since it opened originally as a Midas store. Dwayne and his crew have earned my unwavering trust over the years and consistently deliver quality service with dignity and honesty.In my most recent visit, Dewayne was honest enough to turn away a job that wouldve lined his pocket with around $3400 worth of work. He had the decency to let me know that this repair was likely a repair that would be covered by an extension of the original manufactures warranty and that it was in my best interest to take it directly to the dealership. Without his/their knowledge and honesty this job wouldve cost well over there thousands dollars. However armed with the knowledge he shared with me I was able to get the repairs needed without a major out of pocket expense. Because of Dewayne I knew to enquire about an manufactures extended warranty. Even the dealership wasnt aware of this extension of warranty. After a few conversations with the dealership and with Dodge directly it was discovered that this was in fact a covered repair even though the dealership originally said I would not be.I can not thank you guys enough!-Jason
Saved us hundreds over another estimate that we had!!!
Could not fit us in but referred us to another place that could
Thanks Dwayne, for the quick service and fair price on my winter Blizzak tires. You made tire buying easy and affordable. Ill be bringing my Camry in for future service.
We went to Montrose for funeral services and our vehicle needed unexpected repairs. Saw this shop on the way in so called them them and the owner got us in and had our Jeep done by the next day so we were able to come home safely. They even drive us back to the hotel we were staying at. Very honest and helpful with reasonable prices for last minute repairs. We are so grateful for this auto shop and the owner we would highly recommend them
Passing through, noticed one of my tailpipes was hanging a little too low. Showed up a little before lunch, they put it right up on a rack and right away noticed a U-joint was in terrible shape. With my permission, the part was on order before they broke for lunch. Had a couple other things done while waiting to get the right part delivered, was on the road again by 4:30 that afternoon. The invoice was fair, and I left a little extra in appreciation for their sharing my sense-of-urgency. Road noise was greatly reduced.
Jim is great!
I went in to have my pickup inspected as it was having some issues. The gentlemen at this shop did everything they could to assess the truck and find an issue. Since the problem is one involving the drive train, they could not identify the problem. They were straight up and told me from the start that if it was an issue with the transmission that they would be unable to help. After it was all said and done they waived the inspection fee. If I lived near this location it would be my go to mechanic. These guys are genuine people running an honest business.
Great people to work with and get you on the road....
They had too many jobs to do 5 days out before they came a get to my I would not recommend
We have brought several of our cars to Black canyon over the years. Dwane, is always fair, upfront, honest & accommodating! He preforms excellent work at a great price. Black Canyon is my only go to in Montrose for all my vehicle maintenance. I would highly recommend Black Canyon Auto Repair!!
Thank you Dwane for a truly great customer service experience! I appreciate the good job on my oil change and tire rotation and for honoring the prices quoted over the phone.
I recently bought an older pickup for weekend errands. After looking it over at home, it was obvious that this truck needed more work than I was willing to do in my garage.Dwane and his crew went through the truck and found several safety issues. His quote came in very reasonable and the work was done quickly. The truck now runs great thanks to Dwane!
Replace the radiator and fan
DwaneThank you so much for all the information you have to offer when I bring my vehicle in.. I have used Black Canyon Auto for alot of years. I would recommend him to you. His professionalism goes above and beyond. I will never go anywhere else!!Dennis L.
The service advisor wont even talk to you on the phone after I asked an estimate on a common repair.. they must be working in the stone age and dont have access to cheap computer software to help with estimates.. Id definitely go elsewhere they will rip you off
Honest. Does what he says hes gonna do. Will even tell you when his shop is not the right place for your needs. Now REALLY! Who does THAT!
Great for small repairs and only shop open on Saturday except Walmart for tires or batteries
Finally an honest auto repair shop! I went here after hearing good things from neighbors and after having being cheated several times by other places around town. (As a woman, mechanics usually assume Ill believe anything they say because I dont know any better).Dwane made an honest assessment of what I needed, and what it would cost. (At an incredibly reasonable price too!).He didnt upsell me a bunch of parts I didnt need, and a bunch of unnecessary services.They got the work done in record time, and when I went to pick up my car it turned out that theyd done some minor extra work that they decided was needed during the service, beyond the scope of what I had agreed to, and then they DID NOT CHARGE ME for it, but only for what was agreed to.A stellar shop thats gained a loyal customer.
This garage was a great place to go. They got me in and out and was able to tell me what I needed and what could wait. Dwane and his crew were professional all the way.
Friendly staff great service and prices!
We were just passing through montrose and had some brake issues. Dwane saw us first thing in the morning and diagnosed the issue, got parts in, and had us back on the road quickly and for a fair price. He didnt try and pull a fast one on us, only replaced the parts that needed to be replaced and was true to the estimate. Were I to be in montrose with car troubles again, Id go nowhere else!
Dropped car off at 7:30 AM on Saturday, picked it up at 12:30 PM. Fast, friendly, and great service. Couldnt be happier! Thanks!
They take good care of their customers . Exceptional quality service .
Great service Very honest will definitely take all my auto needs to Black Canyon auto
We went in to get a plug for a tire. So we asked to get it patched and he told us he didnt have time. So i call to get the owners name and come to find out that the man that was in there was the owner (Dwayne). He was extremely rude and hung up on me. To tell someone that you dont have time to fix a tire is not great customer service. Especially when your open and have no one in your store. Would not recommend this place!!
These guys always do a great job on my Honda CRV. They are friendly, pricing is very fair, and my car gets what it needs to keep on truckin.
I have been doing business with Black Canyon Auto Repair for years. They do top quality work every time, and charge a fair price for their services.
Does not work on European cars - not even to do a simple oil and filter changeOf no value to me.
Dwane was friendly and honest and got me back on the road fast! I would definitely recommend using Black Canyon for all your misfortunate auto needs
My family and I were in Montrose on vacation and I noticed our SUV had developed a squeak in the brakes. I was concerned there might be damage or a mechanical condition that had caused unusual wear since the breaks were inspected just before we left our home in Oklahoma. I drove to the shop and arrived 15 min before opening hours and was greeted by the owner as we both pulled up at the same time. He provided me with the cost of inspecting all 4 wheels and the cost of a complete break job should it be a worst case scenario. It was a fair price for both and the parts, if needed, were very high quality parts (OEM). I was expecting that since he got the OK on the price of a full break job, there was a chance he would suggest a full break job (weve all had those experiences.). He made a good pot of coffee and we visited while the mechanic inspected the breaks and to my surprise the mechanic brought in the brake pads to show me that the pads still had lots of wear, he said they were all wearing well and evenly, and it seemed the only problem was a little glazing of the wheel rotor and there was no need for a break job, just a little cleaning of the one rotor. While the mechanic finished up Dwaine made some great suggestions on places we should be sure to see while we were in the area, and a good place to fish. Though he didnt reveal his exact spot to fish he did show me pictures of some of his daily catches and told me of bait, tackle, and techniques that he normally found successful. I went in with a possible problem and left felling like I had made a couple of new friends. Not only was service excellent, the prices reasonable, and the business trustworthy, the shop, the waiting area, and the bathrooms were all very clean! I watched other customers drop off their vehicles and it was obvious that this crew was very conscientious about customer satisfaction. I whole heartedly recommend Black Canyon Auto Repair.
Great service reasonable prices. I recommend them.
I take my truck to Dwane because they get the job done right with great service and fair prices.
We are extremely pleased with the recent work done on our Mini Cooper. Thank you, Duane.
Fast and Friendly! Thank you