I don’t understand how I turn in all my paperwork in the box and they lose it every time. I turned in my 6 month report in July and they lost it and did not tell me. The only reason I found out was because my food stamps did not hit the card on the date. So I turned in an application 3 times and I still did not her from them. I was told that they did not receive anything. Then I was told that they denied my applications because they needed my 6 month report which I turned in on time so here comes September no food barely getting by they tell me my case is closed so I have to do the entire process over again. So I went down there again and they received the application and I had my interview and they sent me out the paper work to give to my previous employer. I turned it in and I am still waiting on my food stamps and I wish I could just go work there to understand why everything takes so long. This is the worst and the slowest state I have ever had to get things done in and it makes no sense especially when you have kids who are hungry as well.

This place is pure trash. Workers are very unprofessional and don’t care

I was on the phone for 1 hour no answer they need to do better😡😡

They respond quickly when you turn in an application. Havent met anybody in person so cant tell you how they are.

Terrible customer service. The number is nothing but an automated voice recording. It doesn’t matter which option you select, the number takes you to the same hotline. The estimated wait time was over 60 minutes. I stayed on the phone for 2 hours (120 minutes) and no one ever answered. I’ve been approved for food assistance for over a month now and haven’t been able to reach anybody regarding the status of my case or food stamps card. I’m highly disappointed.

I live in Mobile Alabama. Im a senior so my stamps come thru Montgomery. Im trying to get to the app I set up to check my balance😓

The wait time for the call said it would be an hour, I was on hold an hour and a half, no one ever answered the phone

Very nice and helpful people ..

I appreciate the hard work that the ladies at the one to do to help people who are in need. I have witnessed people cursing them talkin out rated to them and sometime being very distant light even in the waiting room area. I wish that they could get the respect that they deserve and people could understand that they would know that their process would go much quicker. Thank you to the people who work there but keeping your composure even when you dealing with a lot of fools!

Trying to understand why this building is the way it is. I was about to say they need a new building but thought about how it would look cleanliness wise. Who ever does the cleaning should be ashamed.

Waited from 8:07 to 10:00am makes no since I finally hung up

Always a long line and never enough workers. The workers never want to do their job effectively or professionally. Id reccomend retraining for the workers and more supervisor accountability for their employees mishaps cause it reflects bad on the state.

Very clean and friendly staff.

You stand in line too long to drop something off need a different system security guards are nice

I wish I could give them a -5 star rating. This has to be the worst place ever. Hold time is always longer than 60 minutes. They are so slow at getting the job done. They always claim they have not received the paperwork work. They are very rude at the window. Just freakin horrible

Always packed, no drop off window. I was late for work when I went on my lunch break to just turn in paperwork. Only one person was at the window. Dare not call. You wont get an answer.

God forbid you ACTUALLY NEED help with getting food.....You will be constantly checking the mail for your card youve been approved for for going on a month, to find nothing...Dont even attempt to call. that 60+ minute wait time EASILY exceeds that by a couple hours and you still will never be put thru to anyone. Its a very shoddy process, especially for people that work FULL TIME JOBS and STILL genuinely need help putting food on the table. Praying that this office in specific makes a turn around, especially to those of us that truly NEED the help. **UPDATE**Apparently the reason why I never got my card is because they sent it to a case that was opened in 2016...a case i closed.....But SOMEHOW they managed to send the benefits to that specific card and that case. Had the audacity to ask me if i knew where the card was..........Well to be quite frank with you, its more than likely floating in an ocean somewhere BC IT WAS THROWN AWAY. So for 3 years with no open case, thats where it was sent.I wish anyone that has to go thru this process better luck than i have had with these people.

Ive been calling and calling and calling and get nothing Im pregnant.. was supposed to receive my benefits today. Allday Ive done nothing but call and email them and Im getting absolutely no replies at all Im so upset right now its unreal. And I have noride to the office

Some of the staff here are professional and courteous but most are blatantly rude, unprofessional, and show no discretion or respect. The office are constantly changing their hours, days, etc regarding their services. They make it more about themselves than making it convenient for their clients. The waiting areas look dusty, unkept, and unappealing. The office doesnt truly provide assistance or answers for you, whether it be assistance with food, child support, TANF, etc. You are given the run around. Examples of this is on Tuesdays from 8am to 11am and on Thursdays from 1pm to 4pm you are only allowed to walk in for child support services. They do not have the money or man power to provide the desperately needed services to the people of Montgomery. The city, county, state officials need to do better by the people here. This is suppose to be a place of assistance and assurance and its nothing but a place of turmoil, disrespect, and disheartening actions. Not all the clients are nice and cordial but that doesnt mean that we all should be treated the same way, treat everyone accordingly.

Y’all need more phone clerks because I shouldn’t have to wait more than 60 mins just to ask one simple question.

Long wait times but as of now they are currently better in faster service to the public..

Can’t ever get through to anybody over the phone for help, and the staff is rude.

F.S. Helped me get my birthday cake 🍰.Thanks F.S.

They need to go back to what it used to be. The room was bigger and that was place to sit then it was much easier and less Timely.

I have never had a problem at the office. I have actually went in there to turn in papers & was right out

If I could give a 0 I would wait time over the phone is ridiculous I waited 2 hrs in noone never answered they are just sorry if you dont wonna do your job go somewhere else.

No problems. Very helpful desk associates

Mrs. House, that sit behind the 1st window, is rude as hell. Apparently she thinks the glass she sits behind is SOUND PROOF... but its not!

Being 60 years old and living in Tallapoosa county, my case was transferred to Montgomery due to my age. This office is of no help at all, waiting over an hour on the phone, the guy would not give me his name or my caseworkers name. SO DISCUSTED!!

Took over an hour to get someone on the phone. When someone finally answered she had an attitude and told me their systems were down and to call back tomorrow. I didnt even get an apology. Long wait time, rude represenative, issue not resolved. Someone please do something about this.

Handed paperwork in 3 times yet they still dont have it. No one seems to care. They said faxes go to mail room. Well theyre obviously not doing their job, why are they still there? I handed paperwork in, in person still nothing.

They need to answer their phones. Very mad. And then they finally answer the phone and it sounded like it was on speaker it was quiet and a rude lady kept saying hello repeatedly and I said hey and started to talk and she hung up.

My experience is always AWFUL. The workers are rude, and they act as if they are doing individuals a favor.

No matter when u call, Automatically on hold for 60 mins!!! Thats ridiculous

After meeting all requirements and an insane amount of red tape and being on hold for hours I received very poor service and months later still have not received a EBT card!

Very unprofessional and the wait is super long.

Some people of personnel are kind and respectful

Horrible My Benefits Were Terminated Due To An Cerical Error One Of Their Workers Made And Then I Had To Suffer Not Once Did I Recieve An Apology Or Them Even Trying To Make My Case A Priority I Was But Back On The Waiting List!!!

The wait here is out of control no matter what time of the day it is.... you are gonna wait for hours!

Helping the unfortunate is always a plus

Been waiting on hold LITERALLY for 2 hours to speak with someone apparently they dont do their job whatsoever because if they did I wouldnt even be calling I hate this place Ive never been on hold for anyone over 2 hours not even the IRS their just lazy

I would give a zero if possible. Waiting more than an hour on a cell phone to get any kind of help is ridiculous. Hire more workers! Do something. Get rid of the lazy ones that file their nails instead of taking calls.

Nice atmosphere and staff

They awful especially when you call its sad 2 hours on hold

Line all the way to entrance and only one rude person working

Pathetic child support caseworkers!!

Some Workers are very rude and dont do they job..

They so slow and stay LOSING your information.

Fantastic

Great customer service

Very fast service

Quick and organized

Super pitiful

They are community servants

Great

🌹😘❤️

Love it

Nice place

Take too long

Slow

Get the job done

Hate this place

Horrible

Business

Three