Horrible experiences. Would go right past my address/home and deliver to my neighbor my packages to her. She has a locked gate so my packages were thrown in the grass and since I had no idea they’d been delivered somewhere else a few packages were left in the rain which ruined the boxes and the item inside was wet. I complained several times and left directions to my house. Finally got them delivered right by putting signs up that NO ONE could miss. Finally getting my items but not due to their help!

Paid for express priority delivery and I am four days later with no delivery, and no one knows where the package is- maybe Memphis, maybe Birmingham, maybe Montgomery . Delivery promises made just to get me off the phone. I could have put a .52 stamp on it and gotten it there quicker . When I asked the fifth customer service rep what he proposed to do to actually find my package, get it delivered and recompense me for the delivery they didn’t do and all my time and frustration he just got angry with me that his ‘I’m sorry “. Wasn’t good enough . I don’t need you to be sorry I need you to DO WHAT I PAID YOU TO DO - deliver my package. Horrible experience . No ability or desire to provide the service they charged me for or find a solution.

A very important package was supposed to be delivered on 2 June...all the tracking updates said it would be delivered by 1200 on 2 June (or as late as 5 in a rural area which Im not in). When the time came and went I tried calling the customer service number but couldnt get a person...the automated service told me the same thin, it would be delivered on the 2nd by noon (which it wasnt). Finally at 6:45 I was able to speak to a person who said my package wasnt put on the truck so it wouldnt be delivered. He transferred me to the store. I could have made there before they closed but the woman I spoke to said the package was on the truck and the driver was just running behind. By 8:15pm still no package. The number the woman gave me for the local store said it was out of service and the customer service person refused to transfer me or let me speak to a supervisor! So much for customer service. Im going out of town tomorrow and now I have to figure out how to get my package (which I paid to have overnighted to me) before I leave at 1100! Unbelievable . If I could have gotten a straight answer, I would have just picked it up.

This FedEx distribution hub is full of liars, For 2 days they claimed Customer not available or business closed I was home both days as Im Disabled and home most of the time. Either they have faulty map software, Driver is lost or Driver is plain lazy and finds it easier to not deliver packages than do their jobs. I was home during those days and they just dont want to deliver without giving a real explanation or giving someone a recourse.

Someone at local station keeps changing my address and delivering to old address. Can’t seem to get them to understand that they are delivering to wrong location. Horrible customer service

Cant be that hard to find the address keep delivering to the wrong address feels like they doing it on purpose but I dont know maybe not

I have been waiting on a packaged to be delivered since 06/08. Appearently its still on a truck since the 8th-taking a tour around the Montgomery, AL area.... The tracking is a joke and so unreliable......its USPS or UPS from here on out..... #fedexyouarethebiggestjoke

Unprofessional! The Montgomery location refused to give me my package because THEY made a mistake and put the wrong name on my package. I’m a college student and I live on campus so of course I don’t have an ID with a Montgomery address on it. I asked the lady could my friend come pick it up who’s address I used and she told me no. Very unapologetic that it was their mistake on putting the wrong name on the package. I called the 1800 number and the lady told me my friend’s who’s address I used was allowed to pick it up.

Super service! Got us in and out in no time! Will definitely be returning

This is the worst company EVER. I have a package that was supposed to be delivered April 13. It’s now April 27. For the last week I’ve called everyday and I’m told the same thing it will be delivered tomorrow before 8. Then we’re told he gets off at 7:15 so he don’t have time to finish his route before. So he heads back to Montgomery, Al Well then the next day you should start where you left off. But yet they have an agreement with Verizon to deliver it in 2 days. You cannot get an American to help you. You’re dealing with overseas people who could really careless about you. They will not give you a local number to call.

Fed Ex really lives up to their name as being the most unreliable and insensitive company I’ve ever seen. My package was allegedly left on my front porch to never be seen again. This company and its workers don’t care if they deliver packages to the wrong address or if they throw packages in the middle of the yard. If I knew Fed Ex would ship my packages I would have drove miles and miles to the actual store and got the item myself......would have saved me the trouble.

Very unhappy I have been waiting all week and everyday they tell me my packages will be here by the end of the day. it is Friday no one calls for updates as promised. I cant pick them up myself. I am about to cancel and demand a refund just because FedEx cant deliver my things that have been sitting in this facility all week in the same city.

Drivers are constantly just dropping my packages on the porch. I have had three different broken items. I try to complain to customer service and nothing gets done. I have a doorbell camera and video evidence every time. Its ridiculous that you cant get in touch with anyone helpful in this company, and that there is nothing you can do about careless drivers.

Pick up, at nearly closing time, was super fast and the staff was amazing. Excellent!

My order was supposed to be here June 3 and its June 6 now and the tracking number says it will be here June 9 ..my order has been on the delivery truck since June 4 so I am terribly disappointed.

Ordered a package paid for express shipping and was guaranteed by Tuesday by 8pm. Never got the package. Found out the driver went back to the shop without delivering my package. Was told to call back the next morning and they marked my package as priority which means nothing to them because they follow a certain route and if your the last stop then you get it that night. Called back the next day and was told it would be at the house by 530. Never got here. Tracking is showing that it never left the warehouse today. Been on the phone for hours and hung up on and still cant get any answers. Looks like the extra money I spent for express shipping dont mean anything. Now we are about to be 2 days past the guaranteed delivery date.

This place was great and the woman behind the counter named Gabby was very helpful about helping me get my packages

This is the second time I had to drive 1hr 20 mins to get my package cause they cant never seem to find my address...then I paid express 😡

I ordered a package and they said they delivered it to my front door, which was a lie, I was outside at the time of them saying they delivered and no fedex driver drove by my house that day. Had the shipper file a claim and resend another package of what I ordered, once again said they delivered and never received anything. And of course theres not much you can do about it but wait and pray it finally gets corrected. This is absolutely insane, their drivers need to be monitored and someone needs to hold them responsible. Just read through the reviews, theyre pretty much all the same as mine.

After being instructed by FedEx cust service to be at their Montgomery hub by 8:30am, I show up to the location, only to be told by Chenita Hardman to wait in the corner like a child until after 9:30am because they don’t do anything until 9:30am. I explained that cust service instructed me to be here by 8:30am, I just drove from Pike Road to be here on time and have to get to work and can’t wait for an hour for no reason. Chenita refused to help me, refused look for my pkg, refused to get me a supervisor, refused to give me her name, refused to write down her name and ever after stating I was going to call cust service again, Chenita was less than concerned. After 3 more calls into cust service, I was told that I can’t talk to a supervisor because I had a complaint and that I unfortunately I’d just have to wait. Only after the third attempt and me explaining how I was racially discriminated against, was I was transferred and allowed to speak to a supervisor. The supervisor contacted the area operations mgr at home and he contacted a warehouse mgr at the same location (that I’ve been waiting at for an hour at this point) because Chenita wouldn’t answer the counter phone either. It took a warehouse mgr to com up front and willing to help me for me to get my pkg. while waiting for a hour for my pkg (that I could t get until after 9:30am being company policy) I witnessed 3 more customers (different race than myself) walk in for the same reason and left with their pkgs! Why didn’t they have to “wait in the corner?” Are FedEx employees so secure in their jobs that they can treat people however they want without repercussion? This is terribly sad to me how in this day and age we still deal with this sort of behavior and hope that Chenita is allowed to find a different profession going forward.

I don’t usually write reviews but the woman preynada was excellent. She deserves a raise, i went in because i needed my back card delivered & it never came for two days. she went above & beyond and called to driver to make sure they would deliver today. i will go back anytime do she is there! Exceptional customer service.

They lost my high dollar package and still havent found it yet very poor service.

Great staff ready to help with shipping or just to answer questions. Other places should be as nice.

I had a fedex delivery notification that a pkg would be delivered by 8 PM, 3 Nov 20...ive been home all day...i received a text stating there was an attempted delivery at 629 PM...i was sitting in my den, in front of the window at the time stated the attempt was made to deliver my pkg...porch light on...my hall lights are on...no attempt to ring my doorbell nor knock on the door...i looked at my security video from 6 PM to 639 PM...there is no footage of a delivery attempt or a FedEx truck anywhere...customer service, whom I called as soon as I received the text (629 PM) stated the driver is on his way to the FedEx facility and will try to deliver tomorrow...which is .8 miles from my house...when I pointed out my delivery notification stated my pkg would arrive by 8 PM and the facility is less than a mile from my address he said Im sorry, there is nothing I can do but try to have your package delivered tomorrow...no accountability for the drivers lie or the inconvenience to the customer...great job FedEx...

Easy. I only had a drop off.

This location offers exceptional service.

DO NOT WORK WITH THIS PEOPLE, THEY ARE RUDE AND UNPROFESSIONAL

If I could give them a Zero I would. They leave packages on the bottom step in the rain when a large note in black and white is posted kindly asking them not to place in the rain. Montgomery AL shipping. They place you on hold then transfer you to a survey to keep from taking a complaint. They are overpaid and too lazy to go up a few steps. Pathetic

Pleasant staff and efficient operations. Oh, they also practice Covid safety. Thanks, FedEx.

I had medication delivered it was 3 day late and it was spoiled

I drop off time critical package at this location 2 to 3 times a week. Staff is always pleasant and helpful. Usually in and out with my receipt in under a minute.

Gave 1 star because you have to give at least 1. Took 5 days to get an overnight delivery. No customer service. Greta I guess some sort of manager was useless. Will not recommend will not use again.

FedEx in the Montgomery area is horrible! They will lie to you in a heart beat! They could care less if your package gets to you on time! This makes the third time a driver has said nobody was home when I’ve literally been waiting on a package all day. One driver said the road was too muddy and there is literally no mud! This company is a joke! You can call and complain but they just agree with there lying drivers. I’d rather them just say I didn’t have time to deliver your package but the lies are ridiculous! Funny I never have problems with the other companies.

Rude employees, not enough employees, never have my packages... I HATE FEDEX! They never deliver my packages on the days they should, they are just horrible all the way around. I waited up there with a lot more people for 3 hours and only got half my order.

If I could give zero and leave a comment I would. I constantly have trouble with them but Monday took the cake. Perishable food thrown literally in the middle of the driveway along with another package. In triple digit heat. My shaded front porch was 20 feet away. I have photos. I also have a video of the driver.

This has to be the worst experience ever. This particular shipping center deserves 0 stars. I had to have a debit card sent out last week and they just left it at the door. Had another card that was supposed to be delivered but it wasn’t and there wasn’t a door tag either. Called them and told them to leave it at the office. Get home today and they still have not delivered it. Really sick of this place

One star is too good for them!! For the past 3 days my package was supposedly on the truck and out for delivery- still have NOT received it. I will try my best to NEVER use fedex for anything ever again!! Their customer service SUCKS - all they say is sorry and it will be delivered tomorrow- LIES LIES LIES NOTHING BUT LIES

Very hospitable people. Quickly got my package returned had a pleasant smile said please and thank you and just very courteous. Nice clean place also

The driver called me and hung up on me while I was telling him i was home. Then when i call back I was on hold for an hour just for them to tell me i wasnt getting my package today. I work during the week so I probably want be getting my package for another week. Wonder what there excuses will be this time.

The drive for FEDEX call me today at 1324 (124pm) about my package. They tell me that they would go back to my house and drop off my package. I get home and NO PACKAGE the driver lied to me and to FedEx. The 800 number for FedEx said that they would have there boss call me back no call. Guess its okay the be lied to by a business. They should have s negative stars on here. Will have to call again in morning. Drive should not called from the cell number and lied to me and then lied to the company

My visit, made quick and simple by management, was enjoyable.

Ive dropped off multiple packages at this location over the years and the ladies here are always very nice and friendly. They always make sure my items are scanned and I have a receipt. They are pleasant and one lady in particular remembers me every time. The one problem they have is since they remodeled the front of the store there doesnt appear to be a doorbell to let them know someone has come in if they are in the back. I assume they have cameras but there isnt a bell or anything.

I Received Excellent Customer Service From The Front Desk Customer Service Representative....Ms.Pray, Was Excellent And Very Attentive To My Needs.She Has A Great Personality And Always, Willingly To Go That Extra Steps To Help Her Customers..... Freddrick Broaden, Real Estate Broker/ Investor.

Went in on Wednesday to ship a document that had to be there by Friday. The lady explained our options and we opted for the option she said would get it there by Friday mid day. Thought it was odd that she said 2 day was $20, but getting it there by Friday mid day would be $9. Left there and plugged the tracking in my phone so I could check it later. It was already in there and it said scheduled Monday delivery. Went back in and she changed it without admitting she screwed up. Im pretty sure she thought it was a Tuesday. Glad I checked. This was a promotion package for someone and could have costed them a job promotion! 2 stars because she did fix it and not charge us the difference.

I came face to face with the FedEx contractor ground delivery system. I was having a $530.00 firearm sent to my FFL transfer person for all the background checks, ect., from a dealer in Ohio. It was scheduled to be delivered on 7-22-19, and I knew this via an email from FedEx advising me as such. Well, 8:00 pm rolled around and no package delivered. I called the 1-800 number and spoke with some nice Mexican ladies who could be of absolutely no help other than reading a screen. At 9:21 pm, all of the sudden, on the computer it came up that FedEx had attempted delivery, which was a lie confirmed by security camera footage. I later found out after making no less that 15 phone calls and finally getting a Mrs. Burns at the Montgomery Station, that the driver had returned that evening prior to 8:00 pm with almost a dozen packages that where promptly scanned as attempted delivery so as not to reflect badly on the companies statistics as just a botched job by an incompetent contractor. Mrs. Burns had to call at least three contractors that where out delivering packages to even find where my package was on 7-23-19. Once the package was located, a different contractor from the previous day, finally delivered the package at 4:18 pm on 7-23-19. Thanks Mrs. Burns, out of all the sorry butt employees that I dealt with on the previous 14 calls to locate and secure delivery, you where the only person that did anything. I know it will be very difficult in todays e-commerce scene to completely avoid FedEx, but I will honestly try and I will think twice before dealing with any company that intends to send expensive items to me via FedEx. UPS isnt perfect, but they arent as sorry as FedEx!!!!!

Left me a note to pick up my package after 8pm. Showed up. Place was closed. Look for the hours on Google for fedex ship store and the place closed at 7:15.

Very nice and helpful employees

Did NOT knock or ring our doorbell when attempting to deliver package. Just left the note and left. We were awake and right by our door. Now wont get my package for at least another four days. Never want delivery with them again.

If I could give this place zero stars I would. I was at home all day and FedEx never showed up! At almost 8pm the FedEx driver marked that he tried to deliver my package and no one was at home. Little did he know that I had a security camera at the front door to say otherwise. He never showed up! Yes, I reported this FedEx to corporate. They assured me that they will take care of this issue and they know who the driver is.

Theyve always gone above and beyond for our needs. But, let me say this...They can only do, what they CAN do. The staff have limitations. People need to realize this, before barking at them, and publicly humiliating both themselves as well as the staff, for not being able to comply with unrealistic expectations. Its VERY unattractive!Handled very professionally by the staff, too might add!#1ineverycowd #handled

9 days to ship a package fed ex ground. from Montgomery AL to Raleigh NC. Outrageous!!!!!!!!!!/ Update my package finally got to the destination. The facility repaired it and shipped back out to me..... and believe it or not they lost it again ???????????@@@ what the bleep. ohh but they found it again.of course I no one called me. I had to continue calling and tracking. It will only be six days to ship my package two hundred miles this time. that is of course if they dont lose it again. Thanks Fed ex yall suck.

Been waiting all day for an important package. I went online to check the status just to find out the driver scanned the package as customer unavailable. I have been sitting in my living room since 8am waiting. I have 2 doors to my house, both with notes that read: Doorbell broke please knock! I called the facility and they asked for the ticket number, (you know the one they leave on your door...) there wasnt one!! Asshat never came to my door!!! So the lady on the phone contacts the operator for that facility and then says they will try to come back today. Are you freaking kidding!!! Try??? Wont use fedex again, thanks for wasting my time. Im sending you a bill!

Tony (Delivery Driver) was awesome! Went way beyond the norm for customer service to make sure he could deliver my package. Best customer service I have EVER received.

Great customer service

They have a friendly staff and are more than willing to assist you in every way possible to ensure a speedy ship and pickup of your packages. I should know Im a regular here.

Nice friendly staff!

Fedex and its employees are lazy and over paid. I had some medicine I needed overnighted and paid for overnight shipping this driver has done this several times he should be fired for being too lazy to deliver his packages. This is the 3 time this has happen to me. Now I have to figure out how to get my medicine this weekend...

Worst Customer Service I have ever experienced. The Driver was suppose to deliver a package and never showed up for 2 days. They claim that he left a door tag but I looked everywhere and never seen one. I called to see if they could try to deliver again because we was available and we never seen anyone. The said I would have to pick up at 5pm. I asked to speak with a local supervisor and sat on hold for 15min for them to tell me that they were busy and couldnt speak with me. Worst customer service ever.

The girl in front was terribly unpleasant... It was obvious she had no desire to be at work on a Saturday. They also left my package at a gate that doesnt belong to me despite having had packages delivered multiple times before and were unable to recover it after I left them know i didnt receive it. And on many occasions when my Amazon package goes to them, they wont deliver on Saturday so I get them several days after I should have, being a prime member. I always hope my packages are sent through UPS or USPS and I will not ever do business with FedEx personally.

Absolutely worst managed fedex hub in the continental US. Their drivers never hit their delivery times. Ive had many live animals shipped through them only to arrive DEAD, because the drivers dont understand must deliver by xam. You cant call the hub directly. The people at the outsourced customer service line are rude and incompetent. If i had a choice id never do business with them again.

Quick Friendly & Efficient

I shipped a time-sensitive package for overnight delivery to Washington DC. The customer service person did not tell me that they would not be delivering due to the 2017 Presidential Inauguration.They refunded my shipping costs and returned my package.

Why do your drivers say they came to someones residence when they actually didnt. There was no door knocker on the door. If I pay for a Galaxy S10 plus to come to my house I shouldnt have to come all the way eight miles to your turn to pick it up. Stop hiring convicts.

Friendly efficient staff. Great service

Always fast and friendly

Quick, courteous, and friendly

There is absolutely no customer service

Need to get a chip reader asap

They offer friendly service. Do yourself a favor and go straight to the source.

Awesome place to ship packages! Friendly and quick customer service!

This center was organized, very courteous and friendly.

They do what they have to do but NO MORE. Said thank- you and thAt small comment was part ignored.

Rude unprofessional people working at this location. They need some training or upper management to have a little talk with them.

Fast service and friendly personnel. Great value when shipping considering how expensive the postal service is now.

Always helpful, nice, and professional! Wouldnt use anyone else!

Friendly and easy...

Never had a problem with service or staff.

I was only sending back my direct tv and it took forever

Very convenient and quick effect service

The personnel is always helpful & friendly!

Youll get your package when theyre ready for you to have it.

Great service with courtesy.

Fast, friendly clerks in creating labels.

Great Customer Service!

Tried multiple times to pick up a package that kept being on the truck after my attempting to retrieve it.

Somewhat out of the way, the staff is not usually very helpful, and unlike most other FedEx offices I have been to that make you feel everything out comma instead of him just entering it into the computer.

Quick and friendly!

A little slow close to closing 1 person working front

Great service

Theyve messed up delivery for us repeatedly

Great service

Answered questions

Kind staff. Hard to find the customer entrance though.

Very easy to find

Not a little ng line

Great

Not very helpful!!!

Good service

Just not a fan of fed ex.

Fast and Friendly