Have sprayed 2x now for weeds in my lawn.... with no success or any change.... paid extra for mosquito spray also.... again been out 2x and still have them..... I call and customer service is rude and take forever to even get back out for retreatments. Wish I hadnt paid for the full year up front

I like the details of service provided that reflects the actually service provided.

Send the most unprofessional people I think they can find to work for them. They do not come until you call and complain, then they show up before 6:30am even when account is marked after 8 am. DONT PAY UP FRONT WHATEVER YOU DO!!!!

The actual service is decent for what you pay for probably a 4 of 5 stars.The customer service is the worst Ive ever encountered. You cant get a hold of a representative. I waited on the line for over an hour with no answer and today they wont even pick up the phone.I cannot rate their customer service any lower. It is terrible.

Well who knew they’re going to have your card prepaid for the amount of $400+ amount. This is crazy and it takes them forever to schedule an appointment.

Called to have weed control service at our home in Alabama. Paid in advanced for Basic Plan. Received many conflicting calls later with incorrect information as to my billing information,my HOR,etc. Appears that they had my information confused with someone else in another state. Finally received call back with apology.,saying the mixup was their fault. Service time given was between 10-12 PM on 3/15. Since it is a second home we had someone there to unlock gate..at 9:45 AM. No one came until 3::50 PM.

For services paid in advance: Lawn and Mosquito. We started using Trugreen June 2019. Received notification that a service was scheduled in June which never happened. We had to call and advise them that it didn’t happen when, at which time, the automated system said it was. Unbelievable, it happened again this month. Not only do I work from home, but we have cameras that provide immediate notification as soon as someone approaches our home. We reviewed our cameras both times and didn’t find where the services had been provided. Had to call them yet again to let them know the service wasn’t provided and have invited them to review the cameras. One time is not acceptable and certainly not two occasions. BE ATTENTIVE TO WHETHER YOU ARE RECEIVING SERVICE OR NOT!

Constant weeds and you can see where the applicators stop walking forward and just try to spray but miss 1/3 rd of my lawn.

I hope this dont get erase like they did on their site. My first time using trugreen and they went into my account and took extra money. For over a week they been lying to me that they refunded my money. I was told last Tuesday and Friday that my refund was done. Well I called this Tuesday only to speak with a different person that said only one of the refund was done. The other one was just done when I was on the phone. They took two extra payment from my account. I did a review on their site they took it down. They only want you to see the good. Dont trust them and I want stop giving them a review until my money they stole is back in my account. THIEF

Called them out to spray my yard never came half the time came when they wanted to call not Spring but putting the sign in the yard after we cancelled our services they came out anyway at 6:00 a.m. in the morning I am livid no would not recommend them for my dog

I just had the best experience with TruGreen! Not only do they provide quality service, but I have been so pleased with their customer service. One of the representatives, Bernice, helped me with a complicated matter, and she was patient, helpful and kind all the way around. Thank you, Bernice...and thank you TruGreen!

My aging parents used their service for many years.And decided to stop using them. Now sometimes they call twice a day to try to get them back on their service. We have asked them to stop calling for 3 months. Had 2 calls today. Please try a local small company that has the same services... many to choose from in Montgomery. Save the harassment.Best wishes!

The tree service is keeping everything green and healthy, always getting complement from my neighbors.

Wonderful

The crew were great they answered all my questions. Thanks!

The lawn specialist always contacts us prior to the application to ask if we have concerns with any part of our yard, then explains what he is going to do today. The specialist is friendly and outgoing and always willing to answer questions about our lawn care.

The lawn is beginning to look good. Weeds are definitely down from last year when I was on my own. Ive only had two treatments so far, but the specialist was obviously a pro and did a good job. June and July will be a better measure of bottom line performance.

I set up an account with TruGreen in Feb 19. To this date, Ive yet to receive appropriate pest control treatment!!! The tech, against my stated desire, sprayed twice for mosquitoes!! Upper management has promised to financially compensate me for this indiscretion. This action does make the situation a bit more bearable. It is best to $pay as you go$ for potential bargaining power.

I’ve been happy with the service we have received over the previous two years. I’m going with 4/5 stars because I had a horrible experience with their on-call customer support over an incorrect bill. After being put on hold for several minutes, I hung up and called back. Eventually, I spoke with Mr. Brook who had excellent customer service skills, listened to my issue, and resolved it. Mr. Brook needs a raise!

My lawn looks great. This year I found a total of 2 dandelions this spring. Last year the lawn was full of them. The grass is once again that perfect shade of green and the bare spots are even starting to fill in already without me adding any seed. My specialist is always available to answer questions when he is here I dont feel like he is in a hurry when I am speaking to him. Overall, I am very pleased with the lawn service.

This company is a joke. I go through the whole process on the phone, get transferred to the audit Dept for more info. Im told Ill receive an email detailing everything we spoke about and my service would begin next week. No email was ever sent. I waited till Thursday and called asking when will someone come by. I was told that it takes 5 to 7 business days to get a phone call back! I was told that I wasnt even scheduled to receive service yet but it would be escalated and a manager would call me back in a day or two. I wanted to cancel so they got a supervisor on the phone. He promised someone would be out today. But Friday I get a call that this was the last week for the season so they would not be coming out on Monday and can they come on Saturday. I said what if it rains. The woman said you are right that may be a problem, Ill have a manager call you back. No one called back. I cancelled the service and I will make sure and let everyone I know that true green is a poorly run joke of a company.

Trugreen gave us an excellent service!!!! I have had compliments on how much better my lawn LOOKS! THEY always informed me when they were coming & did extra weed spraying when needed.

Technicians are always professional and kind. Change does not happen overnight, like all things it takes time and it is well worth the wait. My yard is the envy of the neighborhood.

Good experience... Our current tech is great and I hope I can keep him. He has done a good job for us and has time for my questions.

My lawn is important to me as I enjoy my yard daily. It also seems that it is used as a measure of the neighborhood! With that said my trees are just as important and I have had a couple of isssues that needed to be addressed and were handled quickly which saved one tree in particular. I appreciate I am treated with respect and educated about treatments and options. A team effort!

I am very satisfied with my TruGreen service and my specialist Christopher Roberts. He checks my lawn before he sprays and checks to see if I have any concerns before he sprays. He informs me if any pests have invaded my lawn or neighborhood and what I should look out for.

I have had experienced some remaining lawn problems as a result of the hurricane and have been able to speak with my specialist lately about attention to those areas. He was very responsive, looked at the problem areas with me and then addressed my entire lawn.

The service they sell is ok. I mustve been on the naughty list because they only sprayed for mosquitos the day of or day prior to a storm. They did this all summer so the service was minimally effective. I called to complain and they would come spray in 2 weeks at the same time the next service was due anyway. I had no intentions of using them this year so i never called them. They just showed up yesterday. When I called oh we automatically renew the service. Well Ill automatically block that payment. And guess what? 100% change of thunderstorm withing hours of spraying. still sprayed.

Tru green is very awful no good service and works when they want to. The sales representative show no respect for no one .I highly recommend anybody not to use their services you are better doing the work yourself

I had Jacob Byrd do my yard and we spoke at length on weed control and previous issues with the weeds not being eradicated even after numerous attempts. I watched as he sprayed my yard and he did the over lapping spray and said he would call me back on 4 August to check on a status and if would be needing a follow-up re-spray service call. This is good customer service and the way a company should be, conscientious employees and Jacob is sure one of them. Kudos for him as he represents Tru Green out in the field.

Our lawn continues to look its best with the service of TruGreen Lawn Care for the past two years. TruGreen is a professional service who customizes services for our schedule and our needs. The service men are always very nice, quick and thorough. If we have any problems TruGreen is always there to correct them. Service is great, and the outcomes are remarkable. Its a great value all the way around and it is money well spent. Thank you.

Long-time, satisfied customer. Techs are always helpful and informative. Our yard looks GREAT!!!

TruGreen has greatly improved my yard and been very responsive to my requests. The past three times of service they have left my gate open and my dog has gotten out. I called the help line and they were very apologetic and have made notes on my work orders to make sure the gate is closed and latched after each service.

This isn’t a rating of the whole company because I can only speak for my area. The Montgomery branch of Alabama is the most poorly run ripoff/scam business I have ever come across. Having worked for them and been a customer. Have had several family members cancel service because of horrible customer service on top of the fact that they now cut their product with more water to stretch the product further. Higher ups had visited us before and they were great but the manager and branch manager are absolutely horrible. I will never recommend them to anyone. Your choice but they are worried about your money. Not your lawn. Nor their employees. May be a bit biased, but it is true nonetheless.

Trugreen did an outstanding job on my lawn. My specialist Mathew Dopp is outstanding. He takes the time to do it right and discusses your lawn in detail. Thanks Matthew for an outstanding job.

Ther service person arrived in a timely manner for the appointment. My lawn has experienced minimum weeds since the treatments began. I am satisfied with my services.

Horribly nasty people. Long time customer. Despite the ever increasing burden of crabgrass, I never complained about the lawn service, UNTIL they herbicide blasted my garden. When I called the (nameless, faceless) out-of-town call center, I got equal parts attitude and stupidity. NEVER AGAIN. Take my advice, hire a local company that actually gives a dang.

Our Trugreen tree and shrub specialist is highly knowledgeable about all of the trees and shrubs on our property and is quick to spot issues and immediately take care of them and our specialist knows exactly what to apply to all of our trees and shrubs to keep them healthy and beautiful.

I always had weeds in my yard even after the technician came out a second time. I called once and requested a supervisor come out and look at my lawn...I never saw anyone and they never contacted me. I asked that the technician call me before they came because I never knew they were in my yard...seemed they just left a sign and were gone. I had several calls about spraying my shrubs...each time I said no. I came home one day and found my shrubs had been sprayed without my knowledge or permission. I finally got tired of my yard looking so bad and all the money I was wasting, I canceled my service last Friday. I would not recommend TruGreen.

TruGreen keeps my lawn looking great! No weed, no bugs, green grass.Excellent customer service.

Tru Green lived up to their promises. They were here as scheduled, annouced there presence and handled lawn treatment applications professionally and with good results. Professional and reliable...

Truegreen is a shady business....I dont even do business with them but yesterday one of the reps treated my yard and left a truegreen sign in my yard with out my consent or permission. Truegreen as a company sucks and are some crooks!

As the General Manager of White Chapel/Greenwood Serenity Memorial Gardends it’s good to having TrueGreen assistants

Trugreen has treated my lawn for fungus and regular service for fertilizer along with the pre emergence and post emergence weed control for keeping my lawn looking green and healthy. The service representative has always done a good job and I appreciate his efforts for keeping my lawn looking its best.

They do a great job with fertilization and weed control. Telemarketing is getting crazy too many phone calls selling other services

Fraudulently charged treatments. When asked to give services paid for sprayer said he couldnt do it. Sprays only a quarter of the yard for 9 months. Claimed gate was locked. After showing the sprayer and the manager the gate was not locked. They offered only ONE application. The Montgomery branch lacks integrity and professionalism.

They have been caring for our lawn many years and I am completely satisfied.

Very helpful sales staff ask for Kiea.....

The service was fine until I needed a service call. It took almost a month for a tech to come out. By then I already hired another company. I CANCELLED 7 TIMES and they still keep coming! They have treated the yard 3x and have been fired. THEY CALL EVERY DAY while Im at work... I return the calls to tell them they are fired...but THEY NEVER STOP. Just call Weedman. They are less expensive, do not charge extra for lime, and they come out within 36 hours!!! Another thing DO NOT try to upsell someone with a degree in horticulture! I know the difference between a disease in my shrubs and your inability to properly diagnose it! Do not trust the salesmen.TRUGREEN STOP CALLING RYAN WADE IN PIKE ROAD ALA!

If you ever cancel your service they will harass you to come back. Im to the point I just curse them out now its so aggravating. My front yard has bad runoff and doesnt do well with their application. Never did they once offer up any professional advice other than the obvious water your lawn. They were also inconsistent with how they applied the spray. They got their money. Also, dont settle on pricing they always try to rip you off at first with their salesman bs. Dont do the mosquitoes treatment.

We are on track; had to call out for addl. spray for nut-sedge/weeds; but have been satisfied overall... Lawn was in terrible shape when we bought the house & it has slowly started to come around thanks to my wife & Tru-Green...

Great value and results. Staff are friendly and eager to meet your needs.

Yard technician did not service my yard. He got out of the truck and placed signs in the front and back yard. I got it all on camera.

Make sure you get proof when you cancel. Yard service for ants a waste of your money

Great treatment, professional service!

I continue to get complements on my lawn and asked how I do it. I say Trugreen keeps it growing nice and green, I just cut it.

MONEY IS TO HARD TO COME BY TO JUST GIVE IT AWAYThis is a company that doesnt stand behind its Word! I really wish they would stop calling me and trying to sell me services that they claim to do and when you call them out on the service not being done they act as if theyre going to make it right and never do! The sad thing is when you call in to speak with someone the operator/customer service rep. has know clue of how to get in touch with a supervisor or manger, and flat out told me she didnt know any mangers names or info. WOW Please Tru-Green Dont call me any more! Ive had the service since 1998 and the last few years have really taken a downturn as far as I can tell.--First Tru-Green killed my grass and never credited my account or made good on any promises it made to help get my yard back.--Now they are claiming that did work, while I was at home and I know that they didnt even enter my back yard period, and want to charge me.MONEY IS TO HARD TO COME BY TO JUST GIVE IT AWAY

A great company!

No way to get through to the local office.

Lawn was fertilized

Happy with Trugreen

We are very disappointed with Truegreen lawn service and will never use them again!!!

Excellent

BEWARE!!!!!! SCAM