user
Cell Phone Rehab CPR (Repair)
2801-A Vaughn Plaza Rd, Montgomery, AL 36116, United States
Appearance
Cell Phone Rehab CPR (Repair)

Comments
Je
Review №1

Service was prompt and just as promised. I got my iPhone 11 screen replaced in about 30 minutes. I called some competitors in this place had a better price and better customer service

Ja
Review №2

I was visiting Montgomery for a wedding and accidently cracked my phone the day before. I found this place right before they closed on google and the owner was so nice and professional. She tried to stay open for me but her technician was already off (very nice gesture) I went the next morning once they opened and I was taken care of by her great staff. Her technician worked on my phone and was done in no time. Highly recommended if you are ever in this area or near. Prices are great as well!

Gi
Review №3

Excellent experience. Great atmosphere and smells so nice in there. Mr. PATEL, JAY & OWNER are WONDERFUL. Great place to get your phone and iPad repaired at a great price. Had my cell fixed at Chantilly repair store & it cost twice the amount & repair messed up within days. Noticed CPR helping several older people at no charge.

Ch
Review №4

I recently dropped my iPhone 8 in the Water and I went to cell phone repair to fix the water damage ... they were excellent with telling me what’s wrong and fixed it right up!!! These are professionals!! Highly recommend if you need a fix up in a phone!! Mrs. Christi helped me with everything I needed and it was awesome!!

Be
Review №5

Absolutely AMAZING service! I was so afraid I would have to purchase an entirely new phone until I was referred to Cell Phone Rehab. I was having a problem with not being able to hear incoming calls despite the volume being turned all the way up and my text messages would start out quietly then amplifying really loud. The staff was able to assess and clean my phone and now my phone is back to normal. Super fast service! I highly recommend them for all your phone needs. A++++ experience!

Lu
Review №6

Daughters screen was in a thousand pieces. CPR quickly responded, we dropped our phone off and in an hour was like brand new. Great price and high quality. Thank you CPR!!

Da
Review №7

I strongly suspect sub par products are being usedI’ve never had three cracks in less than two months . This is with a case and protector

Mi
Review №8

Did a great job repairing the charging port on my phone. Really fast service and would use their services again

Ch
Review №9

CPR fixed my iphone is less than 30 minutes . very pleased with the service they provided.

De
Review №10

Dropped my iPad Air, glass shattered... I called CPR and got the owner who quoted a price and told me it would be ready in one day. I dropped it off about 5 on 12/15 and picked it back up on 12/16 around 4. Very professional and timely

ma
Review №11

This business has the best customer service I have ever experienced and great owner . They has the best price in town ! If you ever have any cell phone needs this is the place to be. Thanks cell phone rehab...

Gi
Review №12

LCD had to be replaced. Patel did a great job. He was very friendly and helpful so was the rest of the staff including the owner Chris.

Ta
Review №13

Quick service, very nice people! I will definitely be returning!

Ja
Review №14

Christi is the best!!! Very professional and know exactly what she is talking about. ;)

TI
Review №15

My experience with this business was great. Mrs Russell and her team made my phone look brand new!! They are open 7 days a week too.

Sh
Review №16

Great place and environment...was in and out in under and hour... grateful for them

Sa
Review №17

I have used Cell Phone Rehab to help me fix my son’s iPhone and my daughter’s iPad and the owner is professional and knowledgeable and helpful and the technicians are very well trained and did an awesome job both times! I definitely will continue to use them for any future repair needs my family and I have!!

Ja
Review №18

They replaced the glass on my sg note8 camera on the back. Quick and professional.I would recommend.

Ch
Review №19

Great service I love the hospitality I will definitely recommend this place 🖤🖤🖤

An
Review №20

Professional staff, the service was quick and it has good prices with great variety of accessories!

Ed
Review №21

My wife dropped her Samsung S8+ phone and spider webbed her screen. I had used CPR before but before the new owner bought the business about 3 years ago. My first call was answered by the owner who quoted a (to me) reasonable price and ordered the screen (which wasnt in stock) without me having to come to the store. I dropped the phone off the next day and the person I dealt with was very knowledgeable, answering all my questions. I was called late that afternoon but chose to wait until the next day to pick it up. It was like a brand new phone. Wife is happy, I am happy. Great service, friendly competent employees, and a willingness to go the little bit extra that makes for great customer service.

An
Review №22

Really needed help with my cell phone. Locked myself out of my phone when I changed the PIN. Dummy. Anyway, I called and ended up talking to the Kristie, the owner. Called back trying to get a tech guy at the office. My call was rolled back over to Kristie. She was going to call them herself, and I asked what time they closed, and she confirmed closing was at 8pm. I arrived at 655pm, shortly after speaking with Kristie, the owner. Regular business hours they close at 8pm. Modified hours right now, they actually closed at 6pm. I was upset and frustrated. Couldnt believe she didnt know when her own business closed!

Le
Review №23

Jay replaced the battery in my iPhone6 in less than 30 minutes. I appreciate his professionalism and taking the time to respond to several iPhone related questions. Very reasonable cost. I highly recommend Cell Phone Rehab.

Sa
Review №24

OMG !! This place is wonderful! My front camera didn’t work for some reason and the Owner( Ms Christi Russell) was so polite and helpful. She was able to fix it ASAP no problem and she saw I had a cracked screen protector and gave me a brand new one for being patient I really appreciate them every time I come. Y’all ROCK !

An
Review №25

I love my phone.. The store owner was very nice and knowledgeable. The young man that repair my phone did an excellent job and he had it ready for me on time. I will go back !

Ka
Review №26

They were able to order the part I needed to fix my screen on my tablet

la
Review №27

Great place and service

Ha
Review №28

Francis did an amazing and very quick job, I had cracked both the outer and inner screen of my IPhone 7 Plus and me being from out of town I needed it fixed quickly. Very professional and for 100$ cheaper then if I had gone to my normal store back home (WA State). Free screen protector too! Would recommend to anyone who needs a quick repair, and if you want it done right see Francis!

Ca
Review №29

Amazing costumer service!

CH
Review №30

My phone had touch issues and CPR opened my device and as of right now it’s in working condition thanks to static removal. The owner Christi Russell didn’t even charge me. Love Christi for helping me

Br
Review №31

Recommended to go here by Sprint to have a broken screen replaced. Arrived at 4:30 pm to closed sign even though hours are posted until 6 pm. Cristy let me in and stated they needed to order a new screen because she didnthave the part in stock.. I was desperate so I paid half and was told it would be in Tuesday am. Get a quote on Monday from another place for half what I was charged here. I felt it was a lesson learned and at least I was supporting a local business. On Tuesday, screen has not come in. Promises it will be there Wednesday. When I call on Wednesday I get disconnected when I press 2 for store and pressing 3 to speak with Cristy and the mail box is full. Cristy called me back telling me her credit card was compromised and the order was canceled. She promises it will be in Thursday morning. No call until Thursday night at 5:30. Cristy says she wont be there because its Halloween but I can drop off my phone and pick it up if I want to come in. Although I had plans for Halloween, I cancel so I can get my phone fixed. It took longer than expected but was repaired and by looking at the reviews, I am lucky my phone is working properly. I was told I would receive a free screen protector but when I picked up my phone was told they didnt have any in stock. Overall it was not a positive experience and I am pretty sure I paid a lot more than I should have. I suggest reading the reviews and not just trusting a recommendation from a store or the star rating. Sign in the store offers 10% off for good social media review. I now wonder how many of these good reviews were authentic or written for a discount.

Am
Review №32

I took my HTC One to Cell Phone Rehab in hopes they would be able to fix the shattered screen. No one else would work on it, however, CPR did and now it works wonderfully. They were fast, had the phone ready when promised, very easy to work with. They took the time to answer all my questions, without making me feel like I was wasting their time. I am sure you will not find better service anywhere. I highly recommend using CPR for all your phone repairs.

Ka
Review №33

The owner and technicians are amazing! They really assist you and make sure you understand everything that is going on with your phone. PLUS they use premium parts WITH a warranty. If you’re looking for a place you can trust, come here!

WE
Review №34

My daughter took my son to get his 6plus screen replaced did it quick. The service was great and professional will come again .

Br
Review №35

Christi and her staff was Amazing. My daughter had disabled my phone and she immediately told me to come in the next day and she made my experience a whole lot better. I will recommend her and her staff to anyone. Thank you for your generosity and taking care of me . -Briuna

An
Review №36

Took my phone in for a screen replacement in 12/23 I was assured it would be ready on 12/27. As if 12/31 they say the part hasnt arrived yet. I do not recommend .

Ty
Review №37

Great experience! Was helped by Keltryn who was fast and professional. Thank you for your help. Will definitely be back if ever in need of cell phone repair.

To
Review №38

I LOVED THE EMPLOYEES AT CELL REHAB! EVERYONE WAS SO FRIENDLY AN HELPFUL! IT DIDN’T TAKE LONG FOR THEM TO FIGURE OUT THE ISSUES I WAS HAVING WITH MY PHONE AN OFFER A ALTERNATIVE SOLUTION. THANKS TO THE STAFF AT CELL REHAB

Ja
Review №39

They did good job

gr
Review №40

Fast speedy professional service. Phone looks and operates like new. I would recommend this store to anyone. Go by and see Christi for great service and prices are great.

ch
Review №41

They fixed the phone in the timely manner, their staff discussed the issue with the phone very clearly and they didnt charged me more than what was initially quoted. Also they gave warranty for 6 months. I am totally happy with them.

Br
Review №42

Always a pleasant experience with these guys. They are friendly, knowledgeable, and most importantly they stand behind their repairs. Ive had two different phones worked on by them, and both times they kept me updated through the entire repair process, and when I got them back, they were good as new. I would highly recommend this place to anyone looking to get their phone, computer, game system or any other electronic device repaired.

De
Review №43

Took my sons cellular phone to be looked at .Right away they said it couldnt be fixed . He had a very...... I dont feel like being bothered behavior,like I rather be doing something else besides looking at your broke phone .

Mi
Review №44

I had my light kit replaced on my IPhone 6 Plus on September 25th. This is the best place to have cracked screens in addition to any other issues your cellular phone may experience. Please inquire about this amazing light kit. Customer for Life.

Re
Review №45

Staff always helpful!!!

Mi
Review №46

The staff was very helpful and professional. I couldn’t be happier with the repairs they did with my iPhone.

Ri
Review №47

New name New Management New professional attitude. Nice waiting area. Very Clean, Very polite team.Work area is super clean and tech team are the best. When you need help, call these folks

Da
Review №48

This was the second glass screen I had repaired with them. The first was great. The second they had glue oozing everywhere out of my phone. The glue to put the new glass on was not cleaned up and even was on my front camera. I dont take self-esteem but this was messed up. It was a S4. I not have upgraded to the S7 Edge. They need to be more neater with their work. This was like a year or so ago. The people were nice and the work fast, but sloppy.

Ma
Review №49

They were very professional and friendly. I bought a battery for my Galaxy Samsung S7 but didnt realize needed professional to replace battery. I was able to leave it there for a short time and pick it up. They had it ready at the time promised. GREAT JOB

Sh
Review №50

This store is now under new ownership and new management... The location has been completely remodeled inside and out as well as stocked with all of the newest cell phone accessories available. The technician was very knowledgeable and had my phone back to me in about an hour.

Wa
Review №51

I would not recommend. The owner told me they had an Apple certified tech. This is untrue. I was told I needed a screen when my issue was they phone would not turn on. A new screen did not fix and was given the phone back unfixed. I sent it back to Apple who said the phone was damaged internally which left the phone beyond repair. My experience with this company is that I would not trust them with an expensive phone. The owner seemed hasty to sell screen and promised a lot. In my experience I found a young man were there that was not that knowledgeable. The owner explained her boyfriend who did most repairs was busy. Buyer beware.

La
Review №52

The service is great n quick. I will definitely do business with them again.

Mi
Review №53

Service was nice, fast and prices were good. The phone looked good after repair. Kristie was very nice.

di
Review №54

Open on Sundays and repaired my Samsung S8 plus that was completely DEAD in less than 1 hour and Verizon told me that it would never work again

Ji
Review №55

Took my LG G4 in with unresponsive screen. Analyzed and performed troubleshooting process. While the tech was unable to find a solution, his work and manner were outstanding. I would return to them in future with other problems and recommend the shop highly.

Ch
Review №56

1. The place stinks like a dirty ashtray when you walk in.2. A disheveled employee approached me--he was polite--Ill give him that3. I asked about a new screen for my iPhone 6S+4. He said, Wow, those are so new and hard to get. The screen alone will cost $299.00!4a.--The above is NOT true--the screen even at the most expensive offering is $180.4b.--It is NOT hard to get4c.--If you go to a true Apple store (i.e. Summit Birmingham)--they will replace your screen while you wait for $149.00. CPR with their prices could literally take your phone to B-ham and have lunch and still earn over $200 per phone (when you include labor). Wouldnt be surprised if that is what they do. The guy that waited on me knew the price at the Apple Store when I mentioned it. That is pure speculation on my part; but, this CPR place is a mess and totally unprofessional.My advice--take a trip to the Apple Store (get an appointment first) and the folks there will make your phone like new for $149. The money youll save will more than pay for the trip and youll have enough left over to enjoy a nice lunch at all the great restaurants at The Summit.If you MUST get your phone repaired in Montgomery--I suggest Total Cell Phone Repair. They charge parts + $55 labor--or $235. Thats still expensive; but, at least they are honest on the price of the screen. CPR charges $299 JUST FOR THE SCREEN alone--Absolute Rip-Off If there labor charges are the same as most--$55.00/hour--that would be $350.00 price tag!!

Sa
Review №57

I got a price that was equivalent to how much it should have coated to fix my Nexus 6 properly, which ran me $290 (big phone screen and nice glass, and $20 for a warranty to fix it if the screen breaks again which they said they wouldnt do after it broke) Except the problem is that the glass they replaced is not the same kind of glass the phone comes with. The glass broke from stress in my pocket while I was at work standing (Im a cashier), and the phone continues to crack from just being set down. Honestly they did get it fixed properly but they didnt uphold their promise to make it good as new. They overcharge for cheap glass so you may as well not fix your screen.

Fo
Review №58

New management which has a new Professional set up. Excellent customer service. Quality work. I Highly recommend.Mike Grissom of Capitol Hyundai

To
Review №59

Worst experience for the last few weeks.. I was told that I would have my iPhone back within 3 days and I have been dealing with CPR for about 3 to 4 week. Within these 3 to 4 weeks I have been more than 5 times and nothing was ever complete. when I got my phone back. My center button was perminately pressed in. So I called back (this should have never happened anyways) and told the guy what was up and we discussed me coming back on Monday (my ONLY off day) and the shop NEVER OPENED. nor was there even a number to leave a message. As a customer I feel this was disrespectful. Because not once was I called this time or the Times before to be told Im sorry your device is not ready or, your part didnt come in anything to prevent me from driving all the way from where I live which is not in the city of Montgomery. The amount of gas that has gone though my car just traveling back and forth to this place is unspeakable.. Because the site never opened Monday, I took the phone to another repair place only to be told the hole for this phone is too small. This isnt the right screen. ... So, I paid over 100 dollars to be given back a phone that isnt properly fixed. how can you give a customer back a phone that isnt properly fixed and thats the whole point of the store. I feel like that is SO shady because I did my part. There is no way this couldnt have been seen. My phone stays on voice control constantly which is SO annoying and half the time I cant even control it. I want my money back.

Oc
Review №60

This Customer Service was Absolutely amazing and it definitely took them no time at all to get my iPhone 6s Plus looking good as new!! Very much so appreciative!!

Th
Review №61

Workers are good at what they do. But it really took longer than really expected to fix phone due to being sent sub par part...not their fault. But it was a very expensive fix. But the work has done well.... And have not had any issues so far.

Be
Review №62

Christi and her tech team show exemplary service! She does everything she can to help you and has you out in a timely manner.

Pr
Review №63

One word, unprofessional.My girlfriend and I went into this place expecting her iPhone 6 Plus to be fixed, it ultimately wasnt. We paid $220 and I also paid a rush fee for the screen to come in next day. It did come in next day but here is where the issue came ...They fixed the screen but once my girlfriend got it to the car, the screen still wasnt working. They said it was a defective screen. OK fine, they order another. They put it on and it still doesnt work. Im just thinking at this point that they dont know what they are doing. So they refund the rush fee. My girlfriend paid CASH to them for these repairs. She requests a refund and they only give her $130 one day and they said come back. Why ? We paid you cash the first time, why would we come back. She agrees and then we come back almost 3 days later asking for the remainder of the refund. He slings open the register and says, I only have $50 you can either take this or come back. He said it like we were inconviencing him when we gave them three days to get cash. He offers to put the rest on the card, and this was Monday. Its now Thursday and no sign of the refund in sight. Dont go here. Please go to a certified Apple Specialist.

ne
Review №64

I went to your store on May 11, ordered the part, paid 50% and I was told that the was supposed to come in the next week. I went back a couple of weeks later to told that the part was not in but in a couple of days they would have the part will be in and nothing. I called on June 6th and I was told that they were going to talk to the owner about it and call me back. He did called me back and told that the part is coming in the next day. That was on June 6. I was finally able to coming on June 17th just to find out that the still didnt have the part. I contacted the owner and she proceeded to text me, so I took it as her way for me to contact her. I send her a message trying to find a solution to this situation and the owner calls me back, tells me she didnt read my message and begins to yell at me and telling me all her personal things. I tried to sympathize with her and she continued been rude and belligerent. She never gave me the opportunity to explained myself. She asked if I wanted the cellphone repair or my money back. I told her that I wanted my money back and she hang up. I contacted the store and told them my decision just for them call 20 minutes later and telling that they ordered the part. How am I supposed to still doing business with them when the owner, as she identified herself, treated a costumer in that way.

Co
Review №65

The owner Christie is a life saver, we had 4 devices down all in less than 3 days, and her and her crew fixed them ALL in less than 24 hours. Thanks love and look out for my family, friends, etc.

Ma
Review №66

Great customer service. Very fast. Decent prices. Highly reccomend.

Be
Review №67

So amazing !

De
Review №68

Would rate them lower if I could. Got my cracked iPhone X screen repaired and it glitched the next day. They agreed that it was a fault in the screen but never ordered a replacement. Only lied and had me coming up there about 3 times a week. Also very quick to ignore phone calls once they see you have a problem that theyre trying to dodge.

To
Review №69

Love It Everyone is nice and took great care of me and my phone. I recommend everyone who asks me if i know of a place to get my phone fixed i send them to CPR montgomery

Ch
Review №70

The best place in town! Their technicians are certified and friendly. Can have your device repaired in less than and hour if the part is in stock or by the next day if they have to order it.

Jo
Review №71

Courteous, knowledgeable, fixed my phone in a few short minutes. Recommend highly!

ak
Review №72

This business is awful and a rip off!!! Take your repair money to the Apple store or reputable shop! Overpriced, shoddy work by novices, super low quality repair parts, and their “warranty” claims are a total scam- YOU WILL pay twice to fix the unrepaired original problem! We spent $130 on an iPad cracked screen repair. When we received it back we had 3 new issues: off-center digitizer, inoperative digitizer and inoperative home key. Despite big talk about warranty, manager/owner Kristy blew us off on 5 separate attempts to allow them another repair opportunity, even with us having to pay again!We paid another $100 to a reputable/professional repair shop, and repair was done flawlessly for less money. The new guy saved the home key to show us how jacked up the repair was, and proved that the “damaged lcd” they contended was total BS (it works and looks beautiful now, and we did not replace the lcd!)This IS NOT a reputable repair place. DO NOT trust them with anything other than a $10 phone screen protector replacement, and make them do the repair in your presence.If this is the only scathing review here, feel free to disregard. But if this isn’t the only very poor review, then heed the warning and don’t go here. This outfit will be out of business within the year, all due to Kristy and her philosophy of ripping off and gouging hard working customers like you, and very likely worsening or ruining your expensive phone or tablet.JM Akers

Do
Review №73

Do not go between 3:30 and 5 pm. High traffic, low staff.If Christi contacts you about purchasing your phone or equipment, make sure she knows exactly what you have. I drove there to sell my iPhone 5, after 40 mins of her testing my phone she realized it was not a 5s, my ad clearly stated my phone was a 5. Im sorry does not replace your time or effort.They do seem technically knowledgeable, but have not grasped the customer service aspect of the business yet.

Je
Review №74

Fast and friendly service! I highly recommend.

Ed
Review №75

Droid Moto Z Play needed new screen. Went to pick up three different times. Each time, there was a section of the screen that was not adhered properly. Each time received a different excuse. They finally fixed it and delivered it to my office on a Friday. BTW, they put my SIM card in someone elses phone. I had to spend an hour at Verizon having a new SIM card programmed. Sorry Gold I-Phone 7 user, whose phone they placed my SIM card in. Its my understanding that when we got the reprogrammed one, our old one, in your phone, quit working. Hope you enjoyed your CPR experience as much as I did. I gave it back to my child on Sunday evening. He sat in the den and played on it. By Monday evening the screen went blue / purple. By Tuesday morning, it was solid black. The phone is in an Otterbox with a screen protector and he literally did not leave the chair with it. Now I am out $220 and have a phone that still does not work.

Me
Review №76

Service was the best i have received in a long time and the technicians were sure of what theyre doing .

Am
Review №77

Christi, CPRs owner, is incredibly personable, as is her entire team of IT professionals. They truly know their products & programs when it comes to Apple iRipoffs (kidding, kind of) & Samsung. Repairs, sales, upgrades, etc - CPR is certified & completely competent to handle any & all of your IT needs at the most reasonable price username yet in Montgomery.

Kw
Review №78

Hit my phone on a chair at work and the screen goes out then black, blue, purple, green, and white. Screen is fudged...called and spoke with a representative and said I’ll be in on my lunch break. Long story short phone is working again

Gl
Review №79

With trepidation I sent my iPad and Samsung cell phone in by a friend to CPR for repair expecting a costly fix and a long wait time. I usually incur long drives from the country or drive backs, long wait times and unexpected additional cost for most everything. As promised the repairs were made promptly and inexpensively. Moreover, everything works perfectly, was nicely cleaned and I received a new iPad holster free within an a couple hours including drive time. Good job new management!

Am
Review №80

The staff is very nice and it was ready quickly and the price was nice too

Je
Review №81

Was quoted a price for my cell to sell to them since had a cracked screen etc.. But still a new galaxy 3 used 2 weeks... after beating down to almost nothing said heck with it cut him a deal to repair screen 200.00 bucks so agreed, then when asked to just transfer the minor pics etc... wanted to reduce selling price by 50%... little rude to boot.. left to think it over ( cool) off a little over the scam...Get back after removing and transfer data etc,,,. says still buy drive all the way back (Oh no money today)????? ok, be tomorrow ... drive all the way down AGAIN....OH NO MONEY TO BUY...Unreal... the young man taller guy less techno prepped was helpful and over all nice guy...derrick I think was the nut buster... other guy today cool...maybe other little ones rings..etc..mad him ill.... lol

ke
Review №82

Fast nice service and great customer service. The owner is wonderful!!!

st
Review №83

Had a fantastic experience at Cell Phone Rehab. Christy, was very helpful and explained exactly what they could do to repair my iPad and how long it would take. Everyone was so helpful and courteous and great care was taken to repair my iPad as economically as possible. Would not hesitate to recommend Cell Phone Rehab to anyone in need of help getting their phone or iPad back up and running! Hands down the best place to go! You will not be disappointed!

Da
Review №84

Made my iPhone brand new. Quick service at a great price.

Jo
Review №85

Absolutely horrible, shockingly bad experience. I have never in my life dealt with such an unprofessional group of people. Before I brought my phone to these people, every single thing on it worked perfectly. The only issue I had is that there was a scratch on the left side of the screen that irritated me. So I tried to do the right thing and support a local business (or at least a business in the area). On August 5, 2015, I prepaid $161.49 for a screen and service for an iPhone 6. I was told that I would be notified when the parts arrived.Days go by, and I dont hear from them. I had to call on the 11th and finally ask what exactly was going on. They had an excuse about how their delivery of parts was delayed. Either way, theyd have it the next day. So Im pretty understanding, and I agree thatd be fine. I take the phone in on August 12. Again, they do not call me - I had to turn up and see whether it was done. I wait approximately 10 minutes after arriving since they were apparently still working on it. Everything looked good initially when I got it back, but I started noticing problems almost right away on the phone.There was an absolutely immense battery drain on the phone, but more importantly than even that was the ambient light sensor not working, the backlighting at the top of the phone was WAY off, (and they should have noticed that if nothing else if they repair phones for a living) and the proximity sensor wasnt working. If you dont know what a proximity sensor is, when you hold a smartphone up to your head to talk, it shuts the screen off so it doesnt register contact with the screen. It makes it very difficult to use your phone as a phone when it isnt working. The next day, on August 13, I call them back and explain the issue. They agree to take a look at it again and see if theres something they missed. I understand that sometimes, these things happen.Cant make it there before close on August 14, but I do arrive on August 15th. Another employee looks at the phone, and says that theres just an issue with the screen at this point. Theyll have to order another screen to resolve these issues. Its frustrating, but I understand, and I agree, and ask them to contact me when it is in. I waited 10 days, and heard nothing from them. Called a little late in the day on August 25th, and I was told that they got the part in either the day before or that day. So, I mean, thanks for the heads up, right? Cant make it there that day, so I take it in on August 26th.On August 26th, I drop the phone off yet again around 12:00. The employee says theyre a little backed up, but they should hopefully have it ready in about 2 1/2 hours. I told him it was fine. Close to that time later, I got a call saying the screen was on the phone, and they were going to test the other functions. Got another call later, and they told me that the screen was working fine, but that they could not get the proximity sensor to work. They claimed to have tested different parts, but they simply could not get the proximity sensor to work on the phone. I asked how we intended to resolve this issue, especially since it worked when I brought it to them.I was told that they could either place a damaged screen on the phone (not my original screen in this case, but one that was much, much more damaged) and get a refund, or that basically, Id have to live with it. This is literally three weeks to this point, and I absolutely need that telephone. Time I dont have it almost always translates to lost productivity. So essentially, my choice was to get my phone back in worse shape than I brought it in, and get my money back, or to keep the screen and they dont fix an issue they caused. I essentially had no real choice in the matter. I am contacting my credit card company to get my money back. They are a terrible business, and your money would be better spent anywhere else. They should be ashamed, but theyre not.

Ty
Review №86

Phone didnt react to touch or swiping motion. Once I brought it to CPR it worked good as new!

An
Review №87

My IPhone 6 wasnt charging, they cleaned the charge port in less than 5 min. Good As New

No
Review №88

I had to wait 4 days and go in 4 different times just to get a battery replaced. Unprofessional and inexperienced staff. In the end I had to go somewhere else to get it fixed. Dont let them touch your phone.

Je
Review №89

Great response, great service.

Ja
Review №90

It was very timely and great service, I recommend to everyone

Tc
Review №91

Great experience i definitely recommend ! wonderful customer service !

xa
Review №92

Best team and place to get your phone fixed

Ro
Review №93

The staff was awesome very polite. If I need anything else I will be coming back.

Je
Review №94

Extremely fast and professional staff!!! Fixed my IPhone 6 screen in 15 minutes!!

As
Review №95

Very unprofessional. Sign on door and voicemail states wrong closing time.

Da
Review №96

DO NOT GO HERE . They break phones & day it was already broken . WORST EXPERIENCE EVER !

By
Review №97

Fixes everything took care of me less then a min

Br
Review №98

Terrible service and broke my screen to iPhone 8 refusing to fix

Da
Review №99

Hands down the best, in Montgomery Al.

La
Review №100

Quality work

Information
6 Photos
100 Comments
3.9 Rating
  • Address:2801-A Vaughn Plaza Rd, Montgomery, AL 36116, United States
  • Phone:+1 334-676-4131
Categories
  • Computer repair service
  • Cell phone accessory store
  • Cell phone store
  • Mobile phone repair shop
  • Repair service
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–6pm
  • Saturday:12–6pm
  • Sunday:9am–8pm
Similar organizations