I was yelled by this brown skin color dark hair lady because I did something wrong by their definition. To me, they follow their own instructions what is most convenient for them not for customers. They do not even try to help customers to get things done. Overall the customer service at this shop is horrible. I wont use this shop anymore.

The staff was very attentive. Answering customers with detailed info and guiding them while I got my prints done. Awesome crew, Manager there was amazing,, suggested options I didnt realize they offered.

Had 4 large and heavy packages to ship. During my travels I had lost my receipt. Working with them I was able to locate the tracking numbers, great staff!

Efficient, helpful staff to help with accurate shipping. Typically has parking either in front or to the side. Plenty of shipping supplies. We frequently use their self serve scan to pdf services for the creation of pdfs needing wet signatures.Their print services shop has done several quick print projects each met my expectations.

With two associates in the store and two customers I waited 5 minutes to drop off a package and get a receipt. Poor customer service and rude when I brought up my grievance.

5:10 pm March 16/2021The guy and the girl were super rude, I’ve been going here for 10 years. The guy was so rude I went to the competitor across. Fedex just lost my business i went to ups across - much friendlier and customer oriented. The girl said it will be 24 hours to print a few pages. UPS did it right away. It’s not like the fedex people were busy the girl and guy were just being jerks.

I read another review here that says, customer service is not their middle name. This is true, these two clerks, one younger dark haired girl with below average customer service skills, which is to say, I expressed to here I needed help, all she could do is pointvthe screen andcread what the self service touch pad stated. The other older lighter haired woman was less than helpful. She said I had to wait for a code, I asked how long will a code take to get emailed to me, she stated that it could take up to two hours. I said I needed help now. She said, well you leave.I have been in customer service many years, in my opinion, an adequate customer service person will try to offer help; for instance, if she would have offered a personal customer service, if such a service exists at FedEx office, that would have been better. Instead the older light haired woman was indifferent. I suppose if anyone already understands how the inside of this fedex office works and doesn’t need customer service, then this office will do.On the other hand, if you need personal customer service, like people previously received before Covid 19, then avoid this location.

Customer service and service awareness is not their middle name here. Today was just one more poor experience I had with a rather disorganized staff. Unless it requires only pointing and scanning an already labels package, these folks are over their heads. Today, I brought in a pre-labeled bag to send and additionally some paperwork that needed to be sent in a flat envelope. They scanned the bag and when I asked for an envelope for the paperwork they kind of chucked it across the desk at me. The gal then took the bag away but never returned to process my flat envelope. Instead she went on to another customer. I gave up and used the USPS Express Mail instead. At least the post office has a real line and organization.I’ve had about 2 good experiences at this location for every 10 times I visit.

After a horrible, inconvenient customer service experience at the seaside store, I came to the store and was well taking care of. The manager, James?, Apologized on behalf of Fed ex for me and was terrific. Please, when I am paying money for your service dont act as though you are doing me a favor… This store knows that rule and takes good care of its customers. I will never go into the seaside location again.

Fast, efficient and competent (Tegan in particular). Id say the main improvement is to the corporate website, which doesnt allow you to pick a date earlier than the day youre on, even when the local shop can handle it. The site should at least make it easy to contact them to find out - I had to do a search separately to get their number and email address.

Policies policies policies.... I tried to bring them business but after being quoted $22 to out a CD player in a box with bubble wrap I decided to leave. Went back once I had the CD player packaged myself and they said my box wasnt a shipping box because it was a box it had printed material all over it. Asked them if they could use shipping appear to wrap it and I was given the FedEx policy about how I could screw up Christmas for others if I do that because the paper can get caught in the conveyor belt. I get that so I decided to try my luck across the street at the UPS store. They said its up to me if I want to ship in the box with printed material. Paid for shipping and off it goes. I cant blame the worker for explaining the policy but she could have been more tactfull on her delivery. And $22 to wrap a CD player with bubble wrap and put in box with tape is ridiculous.

Not much of a crowded place. Very inviting service. Easy to use and affordable printers.

I’m currently here shipping back some items that were damaged and I’m so blown away by how professional, courteous and accommodating the staff are. Specifically Victor, who has been a huge help and has been managing a fairly stressful situation (damaged parcels) so wonderfully.

Ordered poster online-printed and ready for pickup within 2 hours- 24 hours earlier than expected! Super fast and convenient. Professional counter staff.

These wonderful people took my unorganized mess and were patient with me and I got exactly what I wanted. I am very impressed with their attention to me and my project. I really just want to thank them to for going above and beyond to make sure I was completely satisfied with their work.Thank you Chassatti, Tiffany and Jason THANK YOU SOOOOOOO MUCH

The staff is friendly and helpful. The place is aways clean.

Holiday card section is below the grade of FexEx Kinkos.

We use this office for all our FedEx drop off packages and local printing needs.They are efficient and pleasant to work with.

Perfect corner store, less busy than 711

The worst experience ever1 time to restart the the computer3 times to login with Bank card5 times to try to scan paperwork neededThen I had to buy a pen just to sign a paper since they do not have blue pens for customers to use

Fast, reasonable, professional..

Havent had an issue here. Though I only bought a flash drive. Friendly staff.

Excellent service

Slow

Parking is a challenge