user
Metro INFINITI
821 E Central Ave, Monrovia, CA 91016, United States
Appearance
Metro INFINITI

Comments
Gi
Review №1

Taha was the sale consultant that help us to find our car. He was excellent and very professional. He goes an extra miles and behind for helping us find our car that we brought from HGREGInfiniti in Monrovia CA. today. Try to look for him for your car needs. A Big thumbs up for this guy. Highly recommended

To
Review №2

Absolutely loved the buying experience. Was extremely easy, good deal, and I am absolutely in love with my Premium Q60. Big shout out to Andy and Chris for being amazing people and so down to earth. Also thank you to Nick from service, I brought my car in for a simple Seatbelt sensor and they went out of their way to fix that and a few other things they saw were about to fail on the vehicle. Amazing dealership. These guys even gave me a loaner car for like 2 days because they ordered the wrong part. They even take full accountability for their mistakes, and that is so refreshing i cant even begin to explain. This is my first time buying a more expensive vehicle and I truly believe I made the right decision by choosing Hgreg Monrovia

Yu
Review №3

James is the most helpful and informative salesperson I’ve ever met. He really worked hard and were not giving up to get me the best deal! The whole buying process is just enjoying, and I really love my new car! The financial manager, Adam, is also amazing! I know it’s hard to finance a 41k car with my credit score and no job. He is the wizard who got me much more lower interest rate than I expected. Thank you both for the best service.I definitely recommend this dealer. They will not dissatisfy you at all.

Ro
Review №4

Mira Taha set up a appointment for me to trade in my truck that I still owe and finance a M3 from there used inventory. She was very helpful and went out of her way to give me a great deal. Purchased the car and couldnt be any more happier. Everyone at the dealer was nice and helpful.

De
Review №5

Guillermo is your guy! Great salesman who truly cares about client satisfaction and care. He was accommodating and helpful with all my requests during the purchase process. He never pressured me or made me feel uncomfortable. Highly recommend this dealer because this quality salesman. So happy with our purchase and experience. Ask for Guillermo! He’ll take care of you!

se
Review №6

Mira was AMAZING! Mira was friendly, informative and very transparent. Thank you for your exceptional service and awesome car buying experience!

Br
Review №7

Initially spoke with James and gotta say that after visiting dealers after dealers he is is the man you want to talk to about getting a car. He is just one of those honest and kind sales that catch your attention and you know he isn’t thinking about money when selling these cars. After very tough negotiations I rate this dealer the best they really do take care of you. Once again thank you JAMES. 10/10

Iv
Review №8

I went into HGREG Infiniti and was immediately greeted by Tompson with tremendous hospitality. I then notified him whst car i was interested in anc he made this experience so easy and he gave a great deal. I lucked out i love my vehicle. Thank you Tompson

Br
Review №9

I worked with Taha and the experience was fantastic. He and his finance people gave me top dollar for my trade and got me a heck of a deal on my 21 Q50. I never felt pressured and when I ran into a personal issue in getting to the dealership for the car, Taha instead drove the car to me at my house. This experience was solid and I’ll be coming back when this lease is up for sure.

Mo
Review №10

Went to this dealership today and buying a new car went as good as I could asked for! Chris was super helpful from beginning to end. We both saved a lot of time to get this deal done and I couldnt be more appreciative. 10/10 would recommended Chris and Hgreg Infiniti to anyone.

Ma
Review №11

I came here to purchase the Infinity x50 and Mira Taha did a phenomenal job assisting me and my husband.She was very nice, helpful, and patient. If I had to do this all over again, she would be the one I’d want to have help us. She deserves a promotion. I’m very satisfied with my car buying experience from this dealership. Everybody at this location was very nice and congratulated us on our new vehicle. Thank you for the amazing customer service.

Iv
Review №12

I recently purchased my vehicle from HGreg Infinity and it was one of the best experiences I had purchasing a vehicle. The service at this dealership was unbelievably amazing. I received the best service anybody could have asked, my sales representative Mira provided outstanding service and went above and beyond to make sure I was comfortable and that all my questions were answered. She is absolutely the sweetest person and you would be lucky to have her as your representative if you are shopping around for a new car. Also the sales manager Adam was very professional and did an amazing job to get me into my car of choice. I will be back with my mother for her car soon! Thank you so much Mira and Adam. I am so happy!

Ch
Review №13

Taha is a good guy, great customer service and closed the deal in less than a hour. Oh yea my car was ready parked front and center, nice and clean and had a full tank of gas ..

Ma
Review №14

I really enjoy Catherine she is such a sweet business woman. She is very attentive, patient, and kind which was very helpful during the process of doing business. Everyone at the location was very helpful and made me and my fiancé very comfortable. I would recommend her as a sales person and I would recommend this location as well. Everyone there was so nice ! It was amazing !

An
Review №15

Came in looking for our next family car. Mira was able to help us find and get our car at the price and rate we were looking for. She worked with us and our budget. Overall, great customer service. Definitely recommend. Thanks Mira.

Ma
Review №16

I had been in the market for a while looking for a specific vehicle. I had inquired with different dealerships but no one really wanted to take the time to answer my questions or give me any price over the phone/email. I got in contact with Chris at Infiniti of Monrovia and right from the beginning you can see his customer service skills. He was polite, answer my questions, provided me with flexible time frames to test drive the vehicle and even continue to work with the numbers as I was out in the field working. We where able to come to an agreement with overall price, payment, etc. and decided to purchase the vehicle. Nick Cook who is his manager made the process very easy by being upfront, transparent and willing to negotiate to come to an agreement. Thank you for such great experience and outstanding customer service. Will return in the future to look for these two gentlemen.

Ti
Review №17

My buying experience with HGreg Infiniti was great from start to finish. Our sales person John Cook was easy to work with and made accommodations for us since we traveled out of the area. He had the car ready and the paperwork ready to sign. He even came in on his day off to ensure we were taken care of.

Mi
Review №18

I came here to see my options for a trade in not keeping my hopes up since most dealers usually don’t try to help out. However as soon as we (my wife and I) got here Mira Taha helped us out and was very friendly. Didn’t really hassle us a deal and helped out us much as she can. Really appreciate her service and will recommend people to come here to purchase their next vehicle.

Br
Review №19

Our Experience Here was amazing! Excellent customer service, Mira Taha scheduled us an appointment to come in and check out the vehicle we were searching for and helped us throughout the whole process. Thanks Again Mira! 🙌🏼

Ja
Review №20

What an amazing place. Great prices, great value, and amazing people working there. You can really tell they love their jobs, and are proud to be part of their team. Beautiful facility as well, and it’s easy on/off the freeway.Highly recommended!

Da
Review №21

Mira T was an amazing Salesperson. Kind spoken and no nonsense. Will gladly come and purchase any car from her anytime I need anything. Will refer all my friends and family as well. Customer for life. 👍

Va
Review №22

You want a great car shopping experience, come down to HGreg Infiniti and ask for Mira. She will definitely make it all worth your while. She listens to you, the customer, and will go the extra mile to be sure you truly understand and get everything you need before hand. She is my hero!!! Thanks HGreg Infiniti, and big, big ups to Mira💯

Ge
Review №23

My first time buying a BMW at Infinity dealer, was bit concerning at first. However, Mira Taha made the experience so enjoyable and pleasant. She was highly professional and addressed all my concerns. I highly recommend Infinity of Monrovia. Especially Mira! Ask for her when you’re considering a preowned or new car. She’ll take good care of you! From a very satisfied buyer! Thanks so much!

Ju
Review №24

Taha, wow. What can I say? Our experience with him was absolutely amazing. First off, the prices at HGREG INFINITI Monrovia dealership can’t be beat. My husband is a master internet shopper and he scoured the interwebs for WEEKS and discovered a unicorn of a car for us at their dealership. Hubs had a good feeling simply texting with Taha for half a day before we decided to head to the dealership. We made the drive from LA through Friday traffic and it was SO worth it!Taha greeted us with a smile and was genuine through and through. He got us the BEST deal on trading in our car. Seeing his interaction with my husband was entertaining to say the least lol; they were laughing the entire time and nothing about our time there felt salesy AT ALL. TRANSPARENCY was the name of “the game” here and honestly, SO very appreciated. Our time was not wasted. Taha was honest from the very start and worked with us to finalize a deal that met our needs and helped us walk away with an amazing vehicle our family will enjoy making memories in for years to come! Can’t speak highly enough of him!Adam in finance was also SO awesome. He made sure we were getting the absolute best rate and even when it came to ancillary offerings, EVERYthing he offered to us was ALWAYS in our best interest and made complete sense. The table signing was super high tech and cool too! Ha! We are SO very grateful to Taha, Adam and HGREG INFINITI for this surprisingly pleasant car buying experience. Friday night date night for the win! They have our business for life! Thank you ALL so much!

Ke
Review №25

Car buying was quick and simple, as Tomson provided us with great hospitality.

Na
Review №26

I bought my dream car thanks to tomson! He is a good salesman, very kind and funny! Definitely recommend anyone that buys a vehicle from here to ask for him. He will make sure you’re taken care of and still keep you updated with any questions you have as well. He’s the best as so was the team that i was Introduced to, very professional.

Jo
Review №27

Great experience at this dealership! Taha was there to greet us from the point we came in & was extremely patient and we test drove half a dozen cars until we found the perfect one for my wife. Extremely grateful for his impeccable service

Ra
Review №28

I was in Infiniti Monrovia last night, June 10th and had such a great experience! I didnt have an appointment and was promptly greeted by a sales person, Mira. She was very professional and went above and beyond to ensure she met all of my expectations for my new vehicle! When I got into finance I was treated with respect, care and professionalism by the director, Adam. He took the time to explain my options; leasing versus financing. Overall a fabulous experience! I love my new car and will absolutely recommend Infiniti of Monrovia to everyone!

St
Review №29

Mira did an excellent job and Tim in finance was a rockstar!

Sc
Review №30

Mira T was extremely helpful and enjoyable to work with. She went above and beyond to ensure our experience was very positive. We would gladly recommend her to anyone interested in purchasing an Infiniti vehicle.

Sa
Review №31

Taha & The HGreg Team has been awesome to work with. I was able to get a an awesome car with low mileage. They had my paperwork ready go so that I could get in and out.

Ra
Review №32

I recently purchased a vehicle from HGreg and Mira was AMAZING! She was such a pleasure to speak with, very attentive and extremely knowledgeable. After a few minutes of speaking with Mira, I knew there’d be no other dealership or individual I’d want to purchase my vehicle from. Mira’s attitude is the reason that I will refer my friends and family to HGreg and I could not be more pleased to have purchased a vehicle from her. THANK YOU MIRA!

Ku
Review №33

Taha was amazing! Walked in & out with 2 Tesla’s amazingly priced because of him. Thanks Taha for your expertise in dealing with my requests. I’ll definitely recommend him to anyone looking a vehicle.

Ci
Review №34

We recently purchased a car from sales representative Mira. Mira greeted us with a smile, provided professional service with patience and keen knowledge of each vehicle. We appreciated her kind demeanor and intention to work with all of our needs. I highly recommend meeting with Mira for your next car purchase!

Be
Review №35

Had a great experience. Taha Aoukal was my sales rep and he did a great job. Answered all my questions and helped look out for me when it came to saving some money. 10/10 would recommend

An
Review №36

Taha was super personable as we shopped. He made sure we left with what we wanted! The process was smooth, no hassle, he actually made the the process fun! We were impressed and left as satisfied customers. Thank you!!

Wa
Review №37

Spent the day yesterday running around looking for a specific car for my wife. My hometown dealer was my first stop. Didn’t have color or options we wanted and tried selling us what was on the lot. We almost bought it but the dealer tried telling us that this model (QX80) with an 80k sticker had ZERO room for any discount. So while sitting there I looked online and got in touch with Guillermo at HGreg in Monrovia. Told him what we wanted, and asked for a fair price. Over the phone he beat the price by almost 5k.I told him I was on my way. When we got there the buying process was smooth honest and straight forward. No hidden costs, no add one, no must buy options. I buy new cars all the time and this was one of the best experiences I’ve had. Definitely would recommend to anyone looking for a honest deal

Ki
Review №38

John Cook was amazing, made our transition from buying out our lease to purchase super easy. I would recommend to speak to him.

Ty
Review №39

Mira O Taha is the most professional and efficient sales representative that I have came across. She helped me every step of the way. Mira explained everything thoroughly and give me the best deal that I could find. When you need to buy a new car call her

Pa
Review №40

Excellent service and support from Mira and Tim!Thank you!

on
Review №41

Fast and great service. very friendly. specially nelson really helpful.

Lo
Review №42

Mira Taha was amazing how she worked with my niece. I was so impressed with how professional she was in serving my niece in searching for her new car.

Ai
Review №43

I had a great time picking out my car and I’m so excited with my selection.I’m in love with my car . Thank you HGreg Infiniti Monrovia!

Ir
Review №44

Mira was a pleasure to work with. Very professional and responsive. Found my wife and I the perfect car for our growing family. Purchase was quick and easy. Can’t recommend them enough!

Er
Review №45

Mira Taha was very friendly and personable. She helped work with my budget and got us into an awesome QX60! She helped us get into the car without having to compromise my family’s financial goals! Definitely would recommend you come see her!

Ed
Review №46

Mira and Taha are great people helping me close the deal. Very professional and great customer service. Thank you

Ed
Review №47

Me and my family came into infinity Monrovia and came out more then satisfied with the person who helped us (Mira Taha). She did was perfect on explaining on our purchase a camero Zl1 2018. Definitely a good and friendly environment to come!

Ho
Review №48

Taha provide excellent service very professional. All around Great service at HGreg Infiniti Monrovia. He hooked me up with my sweet Q50.

Ke
Review №49

What a great experience, Taha was our sales representative. He was very knowledgeable, and educated us on the competition. Taha is professional and all around a nice guy. He educated us on all the features of our QX60 and answered all our questions and made the process very smooth.

er
Review №50

The customer service was perfect! we enjoyed our experience.

Ti
Review №51

We love our new Q60! Jarred made it all possible! He provided personable and excellent customer service. Thank you so much Jarred! We will be back for our next Infiniti!

Al
Review №52

Today, I purchased a 2018 Q60 3.0t and my sales representative Mira T. was amazing and so helpful!! So if want an awesome deal come and see her at H Greg Infiniti in Monrovia Ca!

La
Review №53

Had a great time dealing with Mira! She was able to help me and my family get the car we wanted and treated us with the upmost respect making us feel right at home…thank you Mira Taha you’ve been great!

Co
Review №54

She was very great and helpful, I would recommend her for any other customers 😀 100%

Ji
Review №55

I had a great experience at HGreg Infiniti. The salesman that helped me was JC. He was so nice, and my son still has the paper airplane JC made for him while waiting. They were very attentive, and answered any question I had. I love my car!! It drives so well!! They have great prices and great warranty packages for you new car!!

Ru
Review №56

MIRA TAHA, she was very help and has so much patience. She is willing to work with you if you work with her. Her customer service is on point.

Ar
Review №57

My sales person Mira provided me excellent customer service. She absolutely gave me the best possible price on my vehicle purchase. Thank you, Mira!

Qi
Review №58

Taha was a really nice salesperson, no pressure and was understanding of my situation. The store is very clean, the other staff are friendly, my friends and I love their service.

Do
Review №59

John was awesome! He made it truly a truly effortless experience. Highly recommended

Ta
Review №60

Mira Taha was beyond amazing! She worked hard for me! She never gave up! She’s sweet honest and fair!!!!!! I would only work with her at this location!

Al
Review №61

Guillermo was a great salesperson. He did an amazing job helping us out getting the vehicle we liked he was extremely helpful and professional.

Je
Review №62

Catherine was great to work with! Amazing customer service.

Se
Review №63

Mira helped me trade in my old car and get me into a new one! Process was easy and everything went smooth. Thanks!!!

Er
Review №64

Mira Taha was very friendly and very helpful, i came here with my brother to help him get his dream car and Mira helped us with any questions we had and worked with his budget and we were very happy with that, she was very nice and friendly, even offered us coffee and water. If we ever get a car here again I will be sure to ask for her again.

Sa
Review №65

I have nothing but incredible things to say about the entire team at Infiniti Monrovia- but specifically, about their sales associate Taha Aoukal. He is fantastic and made this entire purchase FUN, fast, efficient and enjoyable.From the beginning of our conversation, I was looking for something very specific. The car at Infiniti Monrovia was exactly what I had been looking for tirelessly, and Taha was immediate and prompt with his response. He answered all my questions about the car and details I needed instantly, and even sent me additional pictures that I had requested. I was at work so Taha was gracious enough to text with me our communication so I could manage my day and get this deal done.The team was great- Taha went to bat for me on a few specific items that I wanted and made sure that I was comfortable the entire process. We handled everything over the phone, financing as well, and the team gave me the exact deal I was looking for. The car was delivered to my home- WHICH IS HUGE! With work and covid and life, this was a huge extravagance that Taha and his team member Kat went out of their way, drove over an hour to my house and delivered the most beautiful car that was more than I could have imagined. The car was great the deal was perfect but the attention to detail and customer service was bar none my best car buying experience period.Taha was an absolutely professional, knowledgeable quick smart funny and just the perfect amount of assertive to get this deal done today which was great. I will be referring every single friend of mine to work with him in the future. I am a Sales Manager and would steal him for my own team if I could!

Ka
Review №66

Such a great experience. Just wanted to thank Jason and the HGreg Infiniti team for helping me get my new car! I really couldnt be happier with my experience. Not only did they get me an amazing deal, but they were also so nice and easy to work with! :)

Ru
Review №67

MIRA TAHA and PHAM are great sells person, Mira was very helpful on breaking down the numbers. Her customer service is awesome, she will go above and beyond in order for you to go happy with a new or used car. MR. PHAM was excellent too, he helped us seal the deal and gave us a great deal that we couldn’t resist. Thank you guys for our 2021 Q50.

Sa
Review №68

Tomson Diep (TD) is thee absolute BEST sales consultant..... He helped me purchase my DREAM car 2018 Qx60 ;) I am beyond grateful and excited !!!!!! If you need a luxurious new whip come and see him tell him SARAH sent you ;)

Kr
Review №69

Mira Taha helped me in an enormous way to purchase my first car couldnt thank her enough apprecaite infinity for all the help

Ka
Review №70

Mira Taha was very helpful and friendly best shopping experience

Je
Review №71

Thomson, best salesman ever!!!!! Excellent customer experience. Works with you the get the best deal!!!

Tu
Review №72

Was there and purchased QX80 and Tomson is nice guy. Thanks!!!

ro
Review №73

Guillermo did a phenomenal job provided professional service, highly recommended.

ST
Review №74

They treat you with respect when you arrive on their showroom floor. Five minutes later I was test driving a new 2018 QX30. Great car. Really nice people. See Billy for a great deal on a new car..

EC
Review №75

Go buy a car this weekend! I had an excellent customer experience with the sales team team at HGreg Infiniti this evening. Sales Representative Ardash is the best! He gave my husband and I the right amount of attention at the right times. No pressure here, just pure professionalism and kindness. I recommend anyone visiting HGreg Infiniti to contact and work with Ardash. At HGreg, I felt like the entire team worked hard to get me into the car I chose. The Sales Manager Nicholas bent over backwards for me. He made my purchase feel important and made me feel like earning my business and satisfaction mattered. Finance Manager Tim made the paperwork part fast and easy, he took the time to ensure we understood all our options and everything we were signing. I dont know what he did behind the scenes to get my sale finalized, but during the signing process, he made me feel valued. All three of these gentlemen are second to none. Great team!

Bo
Review №76

The dealership falsely advertised their price on this vehicle. I drove from Torrance, 45 minute drive, to purchase this 2016 Malibu. I was told the advertised price of $12,998 was not the final price. The final price included Guardian Tracking Service and clear shield totalling $15,388. Salesman reassured me, prior to driving down, those aftermarket items totaling $2,390 would be removed. I told him, I want whatever $12,998 as advertised included. He said, no problem, come on down. We will/can remove those items. Well I filled out the paperwork. Then here comes another guy. He tells me those items cannot be removed. He states, dealerships do this often. Im 50 years old and have bought many cars. This isnt the norm, this is false advertising. He said a lot which I ignored because it was BS. I told him, youve wasted my time by lying and advertising a false price, shame on you. I decline and will not purchase this car for $2,400 more than advertised. He said, okay! I was upset at the lies being spewed at me. SHAME on you HGreg Infiniti

Cl
Review №77

This place is high quality service for anyone who owe an Infiniti or want to buy one! THIS IS THE PLACE TO GO! Have bought three cars here! Best service and customer service friendly. Very clean and they offer you free beverages while you wait on your car getting service and they also wash your car for free! Nice sitting room with TV with social distance and mask. Can say another about the service here.

Jo
Review №78

Had an amazing experience. The staff was super friendly and helpful with finding me my new car. And couldnt believe all the vehicle they had to choose from.

Je
Review №79

Taha and Mira were great!

gu
Review №80

We had such an amazing experience especially with our salesperson Mira. They work out numbers for us and we got the car we wanted. Thanks to all the staff that helped us walked out with a new QX50.

We
Review №81

Terrible car and Awful dealership. I should buy a lexus instead Infiniti, Worst decision ever made,special with this dealership, They just waste your time and do nothing for you. First thing I need to do is find a lemon law lawyer.

ay
Review №82

Great team, they helped so much !

Sy
Review №83

Mira is an excellent representative of the Infiniti dealership she demonstrated professionalism and was attentive towards what we were looking for in a vehicle of choice

As
Review №84

Zero Stars!!!! BE ADVICED THEIR ADVERTED SALE PRICE IS A SCAM BECAUSE THEY HAVE A MANDATORY PROTECTION PLAN THAT 2500 THEY DONT TELL YOU ABOUT. READ YOUR CONTRACT!!!!On 6/10/2021 Me and my husband and infant went HGreg Infiniti to purchase a 2017 infinity Qx50 I seen advised on Cars.com for 22995.My family came all the way from Lancaster. An Indian lady assisted me and my family to test drove 3 vehicles. She didn’t give me her name nor did she have a name tag on. Two of the 2017 infinity cars both had defects one didn’t have a buckle to snap a seat belt in and the other infinity the blinker didn’t work correctly. So I test drove the 2018 Infiniti and the camera didn’t work nor did the truck open with the automatic button. It also had cosmetic defect in the inside. By the time I finish test driving the cars it was 8:20p and they close at 9:00p. The India lady asked were we serious about going through with the purchase because they closed at nine and I can tell she was a little frustrated with the time. We advised her we already had an approval and was ready to purchase the vehicle. We went to her office and started the process of purchasing the vehicle. Jared adviced us that they would have to run my credit again to verify my identity and they could also possibly give me a better APR rate. He said they would have to run it through two companies. I asked can they only run it to verify my identity. They didn’t listen they ran my name twice. While Jared ran my credit. The Indian lady told us they had a Clear protection plan that covers tires dents etc and we would get it for the first 6 months at no cost then after that a dollar a month. At about 10:00p we went to Adam Graveley financial Manaager office. He also told us he was the Director. He added all of the numbers together. The total came out to 30000 with 5000 down 300 gap insurance and 2000 bumper to bumper. It didn’t make sense why the total came out so much. So I asked for a break down of what I was paying and they had a fee for 2500 before signing the car over to us. I asked what was the charge for and Adam said it was for the clear protection. I was confused and I told him we were never told we would have to pay for the clear protection plan. At this time everyone that was helping us was frustrated it was 11:30p. I asked Jared and Adam can I opt out the protection plan because I didn’t want it nor did I know I had to have to pay 2500 for it. They told me you have to purchase the protection plan it’s mandatory . I called my family member that works in car sales and told him my situation and that Adam and Jared told me no protection plan is mandatory. I asked Adam again is this plan mandatory. He wouldn’t say yes or no he just kept telling me the plan was 100 dollars but my contract said 2500. Then he said the deal is done you don’t have to get the car anymore. Adam then snatch the contract from me and said I couldn’t have it. Then told me and my husband and new born baby to step outside or he was going call the police on us and was not going to refund our down payment. He persistent on yell at me and my family and he said he was going to take his time to refund me my money back because we wasted his time. The Indian lady came back and told us we need to value people’s time but and my baby’s time. They helped us all day for an outcome to be nothing. Adam and the Indian lady came very close to my family and my baby with no mask on and I haven’t been vaccinated yet due to just having a baby. I asked them to put there mask on. She began to yell at me out the door of the store about waisting her time. I was so scared for me and my family because I’m African American. This is what you see everyday on the news. I felt harassed, disrespected, discriminated. I have everything recorded and will be taking this further.

Jo
Review №85

PLEASE READ BEFORE PURCHASING A VEHICLEWow what a disappointing experience with this dealership...It started off a little rocky to begin with. I saw a car on their lot on all the major websites (Autotrader, cars.com etc) for 18,999 which was admittedly a great deal for the car I was purchasing. I called ahead the day before and they seemed very accommodating and had the car ready for me to look at when I got there. During the test drive, three of the buttons for the infotainment system were stuck down like glue when I pushed them down. Figured no big deal, let the person showing me the car know and he assured me it would be fixed right away at no cost if i purchased the vehicle. I get to the pricing and it is 21,000 which was more than the price listed and when I looked it up to confirm the price the prices had increased in the 24 hours that I called ahead asking about the car. Luckily I had a picture of the original price and after a couple hours of them calling what must have been corporate they agreed to the offer which I thought was good. I made sure to get it in writing that would fix the buttons and the next day I brought it in is why this review is one star. Jason(the salesman) straight up asked for either the car back so they could sell it at its 21,000 price tag or that I would have to cover the buttons to be fixed out of my own pocket. When I brought up what was promised he mocked me by using semantics to say that promise letter was not legally binding and they would not fix the buttons on the car. I had to go back and forth with him for what had to have been an hour before he angrily stormed off when I would not give the car back to them after spending hours trying to buy it the day before, which was extremely rude and overtly unprofessional. Finally, after another 30 minutes of sitting and waiting, Nelson, the man who originally showed me the car and had originally promised the fix, came out and said that he talked to the manager and that he would take the heat so I could get the buttons fixed THAT THEY PROMISED TO FIX ORIGINALLY. He seemed like an excellent human being and was very apologetic. This was no doubt the worst and most anxiety inducing purchases I have made so far in my young life. the car itself is gorgeous and I absolutely love it, which is a shame that they ruined what otherwise would have been a super exciting purchase. PLEASE if you want to buy an Infiniti go to literally any other dealership theres one in Van Nuys and Valencia that would most likely stand behind their promises. If you HAVE to buy a car from them only ask to deal with Nelson as he was the only salesperson who treated me, the customer, with any respect at all. I hate writing bad reviews but I absolutely do not want anyone to have to go through the experience I did.

Ad
Review №86

Saw a few cars that I was interested in online and went in to take a look, was fully prepared to make a deal. Went into the dealership and was there for about 15 minutes. Although there were about 6 employees just hanging out there (I was the only customer there on the sales floor) not even one had the curtesy to ask if I was interested in anything or even say hello. I had to walk out. I’ve had multiple Infiniti’s for over 15 years had been to many dealership, this was the worst experience.

An
Review №87

Dealership has taken a dive since it was taken over by Hgreg, we were damn near sold a lemon, problems with the engine, steering column, roof upholstery, cooling system, and when called about it, salesmen says “well you signed for it” (none of what was listed above was brought up during actual sale of car) disgraceful from someone who works at a dealership myself

Ch
Review №88

Clean small dealership salesman was great. But quality of vehicle compared to what was advertised online was very different.

Li
Review №89

Great dealership with excellent service! Didn’t feel pressured and answered all my questions. Very patient and They assisted me with choosing my vehicle which fits me and my budget.

Cr
Review №90

Car purchased in Feb 2021, and tags expired 4/2/201. After an hour at the DMV was told that the car is still registered to the dealership and I am unable to do anything. Calls made to the dealership in March, and five times this week with no resolution. I understand that mistakes are made but after six calls I would expect resolution.

To
Review №91

Great selection. bought my car last week and very happy with it.Thanks Guillermo

Li
Review №92

Ask for Chris Gonzalez 😃Chris will find your dream car!

sh
Review №93

I bought my Infiniti from Infiniti Monrovia a few months ago and just referred my cousin to them. They really took care of him and made things easy. I will be sure to send anyone I know looking for an Infiniti to them!

ma
Review №94

Superb customer service! Beautiful dealership! Gorgeous dealership and genuine people!

je
Review №95

Staff was very professional and knowledgeable. Great service! Great selection of cars!!! I recommend this place to everyone!! Thank you!!

Ma
Review №96

Great service! Eddy was wonderful. We traveled 2 hours and it was well worth the trip. Will definitely make the trip again when its time for a new car.

Aa
Review №97

I was there today at this dealership and try to sell my QX50 because my wifi is not driving it anymore.we could not sell it to Carmax or any other none Infinite dealers because Infiniti finance does not allowed them to buy it. the person at infiniti offer us 3000 lower than the trade in price, he probably know that we can not sell to anyone else. He is very rude and act anxiously which make me really sad. I had 3 different Infiniti cars in the past and this QX50 would be the last one.

Mo
Review №98

I have been car shopping for over 2 months now and finally found the right car at Hgreg Infiniti. purchased a 2018 Infiniti QX30 and they had over 20 in stock to choose from.seriously check them out cause the selection is just unreal.Mira is great and really listened to me and answered all my questions.

Al
Review №99

Great place to buy a car. The selection is endless. Never seen an infiniti store with that many options in Pre owned vehicles. They even Have luxury cars . That mclaren and R8 look amazing.Definitely recommend them to my friends and family.

SE
Review №100

If you are looking for a new Infiniti and a great deal just call Jason!!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:821 E Central Ave, Monrovia, CA 91016, United States
  • Site:https://metroinfiniti.com/
  • Phone:+1 626-303-1000
Categories
  • Auto repair shop
  • Auto parts store
  • Infiniti dealer
  • Car dealer
  • Motor vehicle dealer
  • Used car dealer
Working hours
  • Monday:7am–7pm
  • Tuesday:7am–7pm
  • Wednesday:7am–7pm
  • Thursday:7am–7pm
  • Friday:10am–7pm
  • Saturday:7am–7pm
  • Sunday:7am–7pm
Offerings
  • Oil change:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations