I am more than happy with them! When I first pulled in and saw there was a 3 and 1/2 hour wait I almost pulled out but instead decided to wait it out. Well that bunch worked extra hard to take care of those waiting and instead I only waited a little less than 2 hours. Super polite, super nice, super efficient. Will gladly go there again!

I started going to get my oil changed with Crossroads Ford about 3 years ago. Since that time, I have never had a bad experience. While you are waiting, sometimes you find yourself just chatting about options for your truck, adding accessories to your vehicle, great foods or nearby restaurants. Fast, thorough and very friendly service. Why do you need another place. Don’t forget the pricing, your dollar goes far here!

When I was buying my new commercial truck Ford F-350 I was dealing with a real professional named Mike McKenzie. This person really knows his business. I am very pleased to have dealt with this dealership. recommend 👍👍

Fantastic experience. The manager Ian is great and made the entire buying experience as easy, hassle-free, and enjoyable as possible. Also, big shout out to Dee who assisted us with financing and warranty options - she was a blast. Will definitely go back.

The service was very good. The repair worked and my car runs very well. They completed the work in the time-frame I was told when I left the vehicle.The dealer had the parts needed on hand. Big Dave answered my questionsconcerning how the repairs may improve the performance of the car.

Service was completed as requested. I was fully aware that the service was performed on the Friday of a holiday weekend and wait times could be longer than normal, I expected this issue and brought a chair and sat outside and enjoyed the day. The staff quoted a four hour service time and it only took three hours. Success.I always plan ahead and bring a chair to sit outside.

I was treated very professionally by Frank and Jerry. I was advised of what was being done and everything that was scheduled was done when expected. I would definitely use Crossroads Ford again.

Got in & out of the Quick Lane was as easy as 1-2-3!They have a wonderful little cafe to go & have a quick cup of coffee while you wait to pass the time.Crossroads Ford never disappoints!

Staff are courteous and friendly, I had to make an appointment for my vehicle (pretty normal these days). They take the time to send you a reminder which is always helpful. They serviced my vehicle fast and accurately and on time. Will go back to them for all my vehicle needs

I give the service of Cross Roads Ford a zero star (the app made me pick at least 1 star but it should be a zero) . I made an appointment for an inspection and to have my radio looked at (my radio stopped working). I arrived at my appointment time, I was there for 4 hours and when my car was returned to me I was told that no work was done, the guy who does the inspections left early and the guy who does the diagnostic for the radio never showed up for work. They told me to come back on Saturday and they would do the work free of charge I came back and again waited 2.5 hours, car was returned this time my inspection was done and they waived the $30 charge, still did not look at my radio because they guy who does that changed shifts and did not come to work. I was furious and left, I called the manager and told him what happened - he said the radio was in fact looked at and it needed a part (he told me what it was) and that it was not fixed because the guy that fixes is was out but if I brought it back they would take care of it. I decided not to have them touch my car and instead I went to a different mechanic, he said he needed to know what part was diagnosed as bad - I asked for my diagnostic paperwork to find out the part but when they gave it to me it showed they did not do a diagnostic. SO the manager lied to me to get me to come back AGAIN or they changed the paperwork so someone else would have to run a diagnostic (which would cost me more), Either way the amount of incompetence on both days - if the people were not at work why did they keep my car for hours, they should have turned me around at the door or better yet called to reschedule. I would not recommend going to this shop ever

The entire experience at Crossroads Ford was excellent! Rod was a great salesperson. He was knowledgeable and patient. He took the time to listen to what I needed and help me find the right car for my needs. The finance staff was great and I was ready to go in my new car quickly and painlessly. I had a very negative experience at another dealership while on my car search and I am so pleased that I found Crossroads. What a difference!

All three (3) Service Reps are outstanding. This time I had Chris Rice. Helpful, courteous and had my inspection in quick time. Fast Lane works. You have my business for two (2) Fords purchased at Crossroads.

Easy in and out service. I drive the extra few minutes to go here instead of my local shop just b/c its better here

Although I had to leave my car their for a day I was very please with the service, Irus was very informative to me he didn’t just leave me with nothing to know of my vehicle like other dealerships he explained and told me my best option and I’ve gone to many dealership and got terrible service so I appreciate it very much.

I purchased my F450 from crossroads and brought it back for an oil change last week. They worked with my crazy work schedule and got it in and back to me very quickly. My wife took the ride and we ate a quick breakfast at their diner inside the dealership. Truck service was great, food was great, will definitely be working with them again for the next truck and all maintenance.

Todd in the service department took really good care of me. I told him what was going on with my car and he got me worked in as soon as possible. He went above and beyond with making sure my car was back on the road running in no time and he even kept me in the loop with the entire process.Thanks Todd!!!

Glen was amazing! Great Customer Service, and he was so funny. He got me in the car I wanted and the paperwork was so easy. Everyone was nice.. Also I want to thank Butch Douglas for sending me to Ford. I love my car! Thanks Guys!

The service team is excellent, however the vehicle I have is a pos, a lemon, and FORD will do nothing about it. The service team has done what they can and have been very supportive, this is not their issue, its FORDS and I will NEVER purchase another ford, they do not stand behind their product, it all comes down to money for them and not the safety of their customers. Fair warning to anyone looking for a new/used vehicle stay away from ford cars.

I purchased my vehicle 2 weeks ago. It was back at crossroads fir some body work that should have been taken care of prior to the car ending up on the lot for sale. I had the car one day and the transmission or engine, something went out. Doesnt shift, doesnt go into park or any gear.So far the dealership has stepped up and addressed the issues but its frustrating to be paying for a vehicle that you do not have and doesnt run. I will update when I know more and after I get the escape back. I am hoping that their christian values come into play here.

This place Rocks and is very helpful. I have been bringing my truck to them every month due to the mileage I put on. They work with me as I am a self employed person that needs quick turn around as my truck is my income source. They are friendly and kind. The try to get me the best deal by suggesting to take advantage of the package service deals. I will continue to bring my truck to them. They shine over the other dealers in the area.

Go see my man Quinten over at Crossroads if you want a fast, easy and painless experience when shopping for a new ride. He hooked me up with my dream F-150 and I couldnt be happier

As soon as the doors opened, this service department was proficient and tomely. Ken, my service provider explained very well everything being done to my vehicle and the costs. To my surprise, my vehicle was done in a few hours. This was surprising based on the volume this service department takes in. Such a great asset to take away from the Ford service department to allow customers to get basic maintenance done.

The Parts Department: they cant figure out parts, end up sending the wrong parts, and then give an excuse that its not as easy as that, finding parts for vehicles, well figure out something. 2.5hrs later, nothing is figured out, and were not talking about engine or electrical parts here, but body parts, visible large obvious moldings. 1 out of 5 times you fall on a good guy, the customer service is good, which is why theres a 1/5 star rating.

Quick Lane Oil Change/Rotation. Saturday morning very busy was nearly 3 hour wait, get there early. No reservations for Quick Lane. Work well done and they cared. Great Job! Thanks!

Great customer service! From the time I arrived, until I left, my experience was great.

Incompetent. Ive never purchased a car here or had any service at their location. But, I continue to receive requests to review their business. Ive clicked the unsubscribe link. But they continue to come. So, Ill give you the rating you keep asking for. I think the customer youre looking for is probably the Tire Country of Monroe. Im beginning to think someone named Danny is using my email. I was receiving emails about his Jeep. Guess he traded it for a Ford. So, if you see this and wish to prevent future 1 star ratings, remove me.

My service was prompt and completed on schedule. The price was even under what was initially estimated. I would recommend Crossroads Ford.

Purchased a used 2019 F-250. The purchase experience was one of one of the best Ive had. After the purchase... NOT SO MUCH!! The very next day after purchasing the truck the oil change due light came on. I was called back for the after purchase call and I mentioned this to them. I was assured that the oil change had been done ($150 service on a tuck I had less than 24 hours). I requested copies of the service detail and its been 3 weeks and still no service records. The service manager assured me it had been done just wasnt reset. Took the truck to our mechanic the next day to have the oil change done and he noted that the oil was tar black, sticking to the sides of the funnel and the filter was way more than 100 miles old. In the first week of the purchase we had to do an oil change. Not only would Not trust their service records on any purchase from them, I WILL NEVER purchase from them and NEVER recommend them to do service on a vehicle. The purchase was painless and speedy (under 1.5 hours total from test drive to leaving). We were discussing going back and look at purchasing another truck on our way home from this purchase since it was not the normal car buying experience. This was our 12th vehicle and owning 2 companies we are in the market for more.. Not from this dealer!!

Quick Lane is advertizd as no appointment. Check-in went well. Told there was a 2 hour wait right up front. Simple oil change took the 2 hours. All work done at fair price.Now I get a call and a week worth of daily emails asking me to leave feedback. I do not want to be hounded because I paid for an oil change. Leave me alone.Anyone know a good independent shop in the Indian Trail area?

Frank hands down the best service advisor I’ve had. I’ve been to other dealerships in the past but Frank here at Crossroads Ford is the winner for sure. He not only honest but also upfront and truly responsive. These are all key traits you want for a service advisor. I had my 2014 Focus there for some recall’s / service and he made the whole process effortless and enjoyable and came back with good recommendations. If you’re looking to get your Ford serviced, this is your spot and Frank’s your guy!

The service is always good .T his time the wait was a bit long at 5 hours. I dont know the reason for this. I am sure it was just one time thing. I would recommend Crossroads any time.

Lisa Burch was outstanding to work with. She was very accommodating and gave extra effort in our search for the right SUV.

We took a car in that was inherited to have the recall for the airbag completed. The car was also making a sound and we asked for it to be checked. The Representative, Todd Fincher was very kind and informative. He called to explain the details of the sound and walked me through the recommendations. He jumped through hoops to get the car back to us within a day so our son wouldnt miss work or inconvenience us. I have never owned a Ford before or even been to Crossroads. Now, this will be the only place we take the car! Thank you for the great service!

Frank and the Team at Crossroads did a great job to diagnose and fix the issue I was having, which ended up being a total engine replacement under warranty. My only call-out was it took almost 2 weeks from when the appointment was scheduled to actually start work on the vehicle due to the backlog. But a loaner car was provided at no cost.

Ask for Bill Baum, very easy to deal with. In and out in no time.

Probably one of the best service centers in the area. Bayard, the service manager, is awesome. Prices are reasonable and quality of work is above expected. Keep it up guys!

So polite knowledgeable and everyone is friendly my servicer was Frank n he was a sweet knowledgeable mechanic wen it was time for me to pick up my car he explained everything he did. He went as far as walking me out to the door. If u hve to bring your car here to get services they gone treat u like u a celebrity....🤣😘😘😘Thank All for the exceptional service

I gave it 2 stars because the hamburgers are great at the restaurant. We went lookin for a ford explorer. They took almost an hour to come back with a $1183 lease and I cant remember the joke of a finance pament. Mind you I have an 830 credit score. I get that right now supply is low. Go elsewhere. They obviously prey on people with bad credit or just plain oblivious. We stayed just for fun and still joke about the numbers. They even told me that leases are based on vehicle brands and fictional numbers. Not vehicle costs. So good luck. I have purchased 10 new vehicles over 10 years. This was at at least comical

Great customer service. It was a long wait but I was informed of that at check-in

We were driving to New Jersey to see our granddaughters and experienced a problem with our truck. I called the nearest Ford dealership (Motor Mile Ford) in Christianburg, VA, for help and they rudely told us, they couldn’t/wouldn’t be able to help us until early June (it was May 6th)! I called the Crossroads Ford Service Department and they called another dealership (Duncan Ford Lincoln) and got them to squeeze us in and in a couple of hours we were on the road! Let me add, we did not purchase our 2020 Ranger from them, only had an oil change there. However they now have a customer for life after this experience!

Every ones nice. Good experience every time I go there 😁

Havent been yet but I love fords thanks to my pawpaws old saying lmao 🤣 miss him dearly rip 🙏 pawpaw ill be shopping with yall soon

Everyone in service department are friendly and helpful. The only bad thing of this dealership that they dont wash your car every time you take you vehicle for service like the other dealerships.

Excellent Service Dept. experience!!! Quick repair, no problems, a little cheaper than was expected. Two enthusiastic thumbs up!

I live 2 hours from Crossroads Ford and I willingly drove a 4 hour round trip to buy my dream truck. One reason, they are deal makers. And it’s best / biggest Ford showroom I’ve ever seen. They have a Diner in the show room. I repeat. A Diner in the show room.

Excellent customer service and very friendly staff. Irus in the service department is great, he kept me updated while my Ford Escape was in the service department and he was extremely nice. Keith Hite in sales was very pleasant as well and showed me new vehicles for my next purchase in the future! Very clean dealership and everyone there is extremely welcoming and nice. Highly recommend!

I HAVE PURCHASED OVER TWENTY VEHICLES IN MY LIFE ANDNEVER HAVE EXPERIENCED THE LEVEL OF CUSTOMER SERVICE AS iDID HERE ! i PLAN ON BUYING FROM MIKE MCKENZIE AGAIN .

Ian and team always provide excellent customer service. John Kalis was a great sales partner and I’ll be purchasing my future Ford’s from Crossroads Ford Indian Trail.

Everything was as perfect as you could get, I like that

Fast prompt service. Excellent underwriter. I expected to wait much longer for my service call to be completed. Amazing complex.

Great service start to finish. You have serviced my vehicle for a number of years and kept it in great shape.

These guys were a pleasure to deal with. Normally I find car salesman pushy and unpleasant but these guys were great. The whole process from test driving to dealing with the paper work was made easy.Ask for Connor, he was great.

I trust Crossroads Ford with everything vehicle related, new or service. My vehicle rep Irus is very knowledgeable and friendly.

Very professional and caring. I was very satisfied and will return.

The gentleman who helped me was very nice. He informed me what needed to be done and then he told me what was done. I would give him 5 stars.

Great service as usual. Fair prices with professional service and quality work that I can count on. I dont worry about my vehicle after I visit. I feel safe and confident that everything is in working order. All good!

Big Dave is always honest and delivers great customer service. My F150 runs like the day I bought it thanks to Crossroads service

It was very quick and efficient. All I needed was wiper blades and the advisor jumped into action and got me taken care of quickly and they were busy.

The service department is great. Big Dave has been serving my car for the past 3 years. Always professional, pleasant,honest and works within my schedule. I love the service department !!!The sales department, on the other hand, could take some lessons from the service department. The sales manager is rude, condescending and totally unprofessional. I left and bought my new truck from Scott Clark Toyota. .If you need your car serviced, definately go here. If you want to buy a new Ford go to town and country, or maybe choose a used option from Scott Clark Toyota!!!!!

I have purchased several vehicles over the last few years, from this dealership and have never been disappointed with any of the details of purchase.I have used the service department for all work needed on the vehicle - their service advisors are always there to help in anyway way they can. The Service management staff, especially Bayard, goes out of his way to help the customer - no matter what.Great dealership to do business with - highly recommend them.

I own a 2009 Fusion and every time i go to Crossroads Ford i am treatedlike i have a brand new car, these folks are terrific. My next vehicle will be from Crossroads Ford. Frank in service is the reason why i buy there..

Good service.It would be better if Crossroad would service vehicles by appointment.

Very professional. Every thing was great. Best place to buy a car!

I was told over the phone to stop by the service center for some warranty item. When I pulled into the service bay I was informed I needed to make an appointment and they were booked for today. Not pleased with this I explained to Big Dave what I was told over the phone. He went into the office and came back out informing he understood what happened but would work me in within the next half hour. He took care of what was needed and saw that I was on my way in 45 minutes. He stepped and provided exceptional customer service to correct the miscommunication.

The folks who are responsible for servicing the vehicles do a great job at Crossroads Ford. When you have to take your vehicle in they provide you with all the Creature comforts to ensure that you are in and out while they do the best to maintain your vehicle.Keep doing a good job with my vehicles and I will keep giving you great comments! Thanks!

I was welcomed and treated with courtesy by service manager, Paul Walker. He promptly set up service for some unexpected rust and two recalls on my 2017 Explorer, and set me up with a loaner. Paul has restored my faith in Fords ability to treat and delight their customer!

Everyone was fairly nice and it was a good experience other than Ken in financing who told me he would email me documents twiceand never did and had an overall bad attitude just because I wasnt financing with them. Finished up with another guy in finance I think named Cornell that was very nice.

They charged me for something that they were not able to fix. I asked why was I not informed about my key still not working and they simply said it was too late. This is very unprofessional action. The shop not fixing my key should have been told to me before they replaced the battery and charge me.

Went to the Quicklane for the first time to my F250 serviced, friendly and helpful reps and great service, will be going back!

Oil change was good. 1 employee wasnt wearing his mask it was around his neck. 1 had it on but not over her nose.

They are awesome! We brought our car back for recalls to be taken care of!

Service department helped me out a lot. Oil pan plug was installed too tightly by the previous service at a different dealership. I came in and they changed the plug even topped off my oil for me. Very very helpful, great service. Ill be back here for any work I need thats more than I can handle

Love my new Escape that I got from them. They went above and beyond to get me in this truck.

My heat was only coming out of the dash vents and not the defrost or floor in my 2014 F-150 XLT. I could hear the baffle motor trying to change but it was just clicking. Crossroads told me they were backed up but because of this not defrosting my windows said he would try to get to it and we made an appointment just a couple days later. They not only finished the job but took care of some other needed items with my permission as well. Iris was absolutely great to work with!!

I always appreciate the customer service provided by John N at Crossroads Ford. He’s thorough and explains service in detail. Timely, thorough, etc....

We were there for a big mustang show !!!

Todd Finch in the service department took the time to listen to my complaint and get it repaired at a reasonable cost when I was expecting it to cost more. I had a couple of bad experiences dealing with crossroad Ford and was hesitant about going back but the service I got from Todd Finch renewed my faith in crossroad Ford!

It was absolutely a positive experience. I was in and out and Frank was awesome about answering my questions. This was great !!!

First want to say I do not do reviews but my great experience with the sales department had to be shared. From the first call asking about a vehicle I was interested in to the vehicle being delivered to my home was completely flawless. Working in the car business and understanding its inner workings I was completely blown away on the attention to detail, complete focus on customers needs, and timeliness of replies. I want to personally thank Staci, Keith, and the 2 gentlemen that drove the vehicle to my home. To the general manager, you have a absolutely phenomenal team.Thanks againMatt

Every member of the staff was very friendly but the exceptional service award goes to my representative- John Kalis! John was very kind, informative for each step of my buying process, and made my experience a non-stressful one! He provided quality client service by communicating regularly through the process, ensuring I had transportation while my new vehicle was being prepared, and ensuring I received top-notch service for my new vehicle and for me as the owner. Finding a new vehicle can be a strain, but the team at Crossroads Ford made it pleasurable! Thank you John Kalis, and I encourage anyone looking for a superb rep—call and meet with John!

I walked in and got the best service I could imagine. Picked out the truck and Steve M. In commercial sales had me done in less than 2 hours. Love the F-550.

The buying experience from Crossroads Ford couldnt have been any better. My salesperson, John Kalis, was extremely helpful but not pushy. The entire staff was courteous and friendly. I would highly recommend Crossroads Ford to anyone looking to purchase their new vehicle.

We were very pleased with our service. It didnt take long and we very satisfied .

Bayard in the Service Department got me in. Notified me on what needed to be repaired and the cost. Took care of the issue and called me when it was done. Great job!!!

Great customer service! Went the extra mile to make sure everything was resolved.

Service department was very attentive and professional. They are extremely busy so I know that can be an issue with them getting to a vehicle, but I would not hold that against them. Paul W and Dave G are real helpful and if I have future needs for service I would come to them and recommend them. Thanks for trying to help me. 8.26.20

Nice and clean show room. MR Wilder, our sales rep, was outstanding in helping us through the process. The finance dept was one of the more efficient ones that we have dealt with. Highly recommend Crossroads Ford and Mr Wilder. Tim Parker is great to deal with also

I called ahead to explain that when I accelerated my LOW OIL PRESSURE signal would display and I needed to get it checked. Carlyn (sp?) suggested an oil change (I was due) to see if that alleviated the issue. I agreed and went over on my lunch break as planned. I was given a friendly greeting by Carlyn and informed of my time frame for service. I was asked if I would like to rotate my tires also (something I had not thought about) and I agreed.As the service was being completed the tech noticed my truck was due for inspection and informed me. The inspection was promptly completed. I was in and out in 45 minutes and for a VERY reasonable fee. Great staff, great service.

I have been going to Crossroads Service department for quite some time and its always been a very professional and pleasant experience. From the service managers to the mechanics the experience couldnt get easier and the work superb. They go beyond just a service and pay experience, its based on the customers satisfaction to the extent of a drive after service. Thats impressive.

Customer friendly,propmt,courteous .this was my first visit to the parts department.

Parts department was helpful, organized, and stay was friendly.

This is the only place I have my car serviced. The entire staff at Quick Lane are just AWESOME.

Third vehicle I have purchased here. Great dealership and service.

Everyone was very nice to me in finding my 2018 Escape. Richard was very helpful in many ways. Made my experience in purchasing a replacement for my 2013 Fusion. Thanks to all that helped in this purchase.

The salesman, Bill Baum, was very helpful! He gave us a good deal with our trade in. Definitely will go to them the next time we need another vehicle!

We had some problems with a windshield replacement from another company. We asked Crossroads to do a diagnostic to determine the issues. with their help we were able to resolve the problems. Thanks

I would be lying if i stated i had Recently visited Crossroads Ford,when i did,The folks i talked to were super ☆ polite respectful & i was only shopping-The American Ford Truck Dream Fields as a Ford ~Fan since? 1st Ford = Thunderbird dont remember the. Exact year n the 70s was too busy impressing Girls. Then switching to Trucks Havent had too many opportunities to Visit Crossroads Ford~Dream Fields⚯ too many ! They will remain🗿as a Xtra Large Dream in my Bucket List yet to be Refilled with ? another new?old·n between Ford Truck ==Thank You, Crossroads Ford for what you Do ! & May 2021.Be the year that we will Be ableTo Socially connect Smiling Face to Smiling Face . thank you also for letting me post this. I only left 1 star off for reading interest replacing now( ☆ ) couple xtra ♡☆♡☆for the folks there, Wade.

I just purchased my second mustang from Crossroads Ford Indian Trail from Glen Cassel. I originally bought my first one from him as well a few years ago. Being a car guy himself, he understood and took care of all of my needs both times. I couldn’t be happier with my purchase, and the sales experience was nothing less than perfect. I would not buy another vehicle from anyone else! Thank you for always looking out for us! If you’re looking for someone that goes the extra mile and is always happy to help, Glen is your man! Thank you Sir!

The service for my 2013 F150 was done quickly and thoroughly.The truck needed turbo sensor and rear window motor. The technician found a grounding issue with the motor and ended up costing less.

Awesome 👌had a great experience on the commercial vehicles side!