We met with Michelle at Creative carpet and flooring and had a great experience from out initial meeting through installation. We were looking for new carpet for our loft, bedrooms and hall. Michelle was able to guide us through the process, knowing which carpets may be best for our needs, budget, style etc. There were no surprises, all appointments went smooth and their methods of communication made me feel very at ease. The at home measurement and installation went great too. All courteous and knowledgeable professionals. We preferred to give our business to a small, local company opposed to a big box store. Creative Carpet & Flooring prices were cheaper than the box store and I received service that was above and beyond my expectations.
We recently decided to replace all of our carpets with new carpet and wood floors. The folks at Creative Carpet were very helpful in planning our project and selecting theappropriate replacements. Steve was very efficient in measuring all of the rooms and leading us through the process. The carpets were installed today and we could not be more impressed with the installation team. They were friendly and professional and incredibly efficient! We are very pleased with the carpet installation and our new look. We can’t wait to get the new wood floors installed. We give them our highest recommendation.
We recently bought a home that was in desperate need of new carpet. This was our first time having to replace carpet so it was a little overwhelming. After reaching out to Creative Carpet, I was immediately put in touch with Jake Bouquet, who educated me on the different types/materials/styles of carpet available. We visited the Highland showroom the next day and took home a few carpet samples we liked. A day later Autumn came out and took measurements of our floors. We let Jake know which samples we liked best and he was able to give us quotes same day.On the day of installation Oscar, Ivan and Armando had our entire house re-carpeted in 1 day. Oscar had me walk him through the house prior and point out all the areas we were redoing to make sure we were all on the same page.Our carpet looks (and feels) amazing. I cant recommend these guys enough, they made the process as easy as possible and their prices were by far the best in the area. Thanks again!
Last week we had our linoleum, tile kitchen flooring replaced with luxury vinyl planks and carpeting replaced in the living/dining room.It turned out absolutely gorgeous! From the sales/quote/suggestions on material to use with Cody Bouquet (who is very knowledgeable with good follow up), to the delivery of the materials and last to the actual installation by Edgar and crew everything occurred seamlessly and efficiently. The hard work by the installers got the job done in one day. Clean up was good as well.So a big thank you to Cody and everyone involved with our update.
I thought it was just Michelle that made my experience with Creative Carpet an excellent one. I went to pay my deposit and she was busy but another nice person took my payment. Then the scheduling guy was nice and easy to deal with. Or do I pick the other person who answered the phone who told me what kind of transition strip goes between tile and carpet. Every person working there led to my stress free carpet installation. Even the two installers were kind, courteous and professional. They even ran a vacuum at the end and left the job site very clean! I am sorry I only used Creative for carpet as their tile people probably would have rocked too!
Based on my experience with Creative Carpet & Flooring, I would highly recommend them. Michelle was a great sales associate who worked patiently with me to determine the perfect/pet friendly carpet for my family room. The high quality product I chose was offered at a competitive price and was available for installation within weeks. Tony came out to measure in timely manner and Oscar and his team masterfully installed it in approximately two hours, taking care to move furniture and remove existing carpet, without any mess. I will most definitely use them for all my future carpeting projects in the near future. Thank you all for a job well done!
Very pleasant experience with Creative Carpet. Our salesperson Cody was very knowledgeable and did a great job going through the ordering process and what to expect with installation as well as taking the time to explain all about the carpet we selected. The installers did a wonderful job and took the time and care they needed to do the job right. My wife and I were so impressed with the whole job from sales to installation. Highly recommend Creative Carpet for all your flooring needs.
Steve was more than amazing when it came to planning a flooring project that we were indecisive about. From the first day we met him he helped is think through our selections, asked how we were using areas of our home, and provided us with comparisons in pricing to make the best decision over time. So grateful we met with Steve and his expertise in flooring. Very personable, knowledgeable, and efficient. We will definitely use creative carpet for our future projects as long as Steve sees us through our projects!!
Michelle did a nice job assisting with the carpet selection and the process for installationThe 2 installers were prompt and efficient. Very pleased with the whole process
I would have given them 6 stars if it were possible. Creative Carpet & Flooring has a great selection, whatever you are looking for. They have very competitive pricing and we gladly signed up with them to have our two boys bedroom floors installed. Three guys came over and were very polite and explained everything they were going to do, and well, they outdid themselves! I cannot say one negative thing about them, they did such an amazing job and cleaned up very well. True craftsmen who obviously take pride in their work and it shows. Fantastic job, cant wait to have you guys do more floors in our house! Thank you!
I highly recommend Creative Carpet. Brian Berson was extremely patient and helpful in helping us pick out carpet. The delivery and installation dates were right on, and the guys arrived at our house right on the dot. They were very friendly and professional.The seams, however, are very noticeable. I wonder if there is anything you can do about that?
We are very happy with our new carpet from Creative Carpet. Cody helped me pick out the perfect carpet for my family room. Gary came out and measured. My installation date came and Oscar texted me to let me know as they got closer. The installers were very careful and efficient as well. Couldn’t be happier!
Wonderful installers! Love my carpet and will go no where else for flooring. Highly recommend creative carpet, very professional and know their product!
I had creative carpet replace my living room and dunning room carpet yesterday September 1,2021 ..I am so happy .The installers where amazing . They even sent me a cute video when they where finished .Michelle helped me pick out my carpet .I would definitely refer them to anyone thinking about replacing flooring and or carpet ..Their prices and attention to detail is spectacular…Thank you againKathy …
From day one with taking samples home to the very end with floor installed Creative Carpet was awesome. Michelle started it at the showroom, {warm and friendly} helped answer any of our questions. After the measurements were taken, the quote came quickly. We had them quote 5 different options. Ordering and scheduling communication was top notch. Overall very professional with a touch of being family.
They took out the old and installed new carpet on my stairs and upstairs hall. The installers were right on time, worked hard and did a great job. The price was reasonable. This is the second time using them, first time for vinyl floor plank in our bedroom and we’re super happy with that too. I love my new carpeting
From start to finish, Creative did a wonderful job helping us select the carpet for our living room and stairway. Their pricing was competitive and their installation was excellent. They matched up the pattern in our rug and it is impossible to see where the seam exists.Overall an excellent experience and we will definitely consider them for carpeting in our other rooms.
It’s always a wonderful experience doing business with Creative Carpet. The quality of the products and the work is top notch. Being family owned has a lot to do with it. This family/company cares about their customers and their work. I always know I’m in good hands when ordering from them. We just got two rooms this time. We dealt with Cody and it was an easy and peaceful experience. The carpet looks and feels great. I highly recommend this business.
Amazing job! I’ve been wanting new carpet for a few years and finally decided to do it. Found Creative Carpet and all of the positive reviews. Went in on a Saturday afternoon and talked to Brian and he was at my house on Monday taking measurements. 2 weeks later I have new carpet! The quality is awesome and I love walking barefoot on it. The installers were super polite and careful with everything as well. Definitely would recommend to others.
I’m really happy with my carpeting. Good quality and the installation was done within 2&1/2 hours.I would recommend creative carpets to anyone looking for new carpeting.
Steve did a quick and efficient job for us-so happy!! The installers,Will and Mauricio, were on time, did a neat job and couldn’t be happier with their installation and the final end product. The carpet looks wonderful!! All around great experience with Creative Carpets!!
The team sent out to perform the work was top notch. They arrived on time and took care of all questions with a high level of professionalism.
Thank you Creative Carpet & Flooring for my new carpet and tile. Price was very competitive and they did an excellent job! Will definitely use them again on my next project!
Creative has a huge variety of carpeting samples on display. Even though I had a definite vision of what I needed and had done some research, it would have been extremely time-consuming and somewhat intimidating to review the possibilities without Brian Bersons help. He found the type and color quickly and lent me the color board. The measurer came a couple of days later. The installers were professional and efficient. Dealing with the folks in Mokena was a good experience.
Another great experience with Creative Carpet! This is our 4th time using them and it won’t be our last. Wonderful service, clean and quick install by polite and courteous staff
We went to the Highland store and were welcomed as soon as we walked into the store. Autumn Sibo helped us through the whole experience. We were never once pressured to go with a more expensive brand. She listened to our home needs and concerns like if the pets got sick on the new carpet and she explained certain carpet is harder to get sickness out of. She was very thorough on how the whole process worked and the different types of carpet and padding. Ordering samples was quick and easy. We received them in the mail quickly. She then told us who was going to call and set up an installation time. We were contacted accordingly and the installers came out within a week and a half and they were respectful of our home. They wore booties and rolled out a rug where they walked. They were courteous and efficient. They also cleaned up after themselves thoroughly. We are very pleased with the whole process. Thank you Creative Carpeting!!!
Very satisfied with the carpeting . The guys did a great job putting it in . Michelle at the store was very nice and had some great suggestions. Well definitely be back !
The installers did a great job with laying the carpet and moving the furniture. Im very happy with it. I would definitely recommend Creative Carpet!
We couldnt be happier with the whole carpet experience .From the minute we walked in the showroom in Frankfort we were greeted by Cody . He showed us several samples in which we also took home . He worked with us on the price against other estimates that we got.The installation was GREAT. Oscar and his partner did an outstanding job of moving our furniture, especially 2 large cabinets, which could not be removed from the room. After finishing the job, the vacuuming and clean up was Great. They took all the excess carpet with them and even helped up move all the furniture back in place.Could not be happier, Thank you Creative Carpet for a job well done.Bob & Linda HorschPS Also thanks for the Lottery ticket. Sorry, we couldnt share the winnings with you.
Many choices for flooring. The staff is knowledgeable and takes the time to assist with buying options. Taking it to the next level for our flooring needs.
I chose Creative Carpet and Flooring because I wanted to support a family owned business in the area. I want to express my appreciation for the excellent service I received from Steve, flooring consultant, and Mark Bouquet, They were very courteous and went out of their way to make sure I was satisfied with the product and installation. My new flooring is beautiful.
The people at Creative Carpet are truly helpful with color choices for carpet and also with explaining the different types of flooring. Their approach is to service customers in a relaxed, yet highly knowledgeable way. The way they take you through the entire process is a model for all businesses !
We recently had Creative Carpet complete vinyl engineered flooring for the second floor of our home. We couldn’t be more pleased with the professionalism and excellent craftsmanship we received. Special thanks to Michelle for her expert guidance along the way from start to finish. Creative Carpet has now done flooring in our entire home. I would highly recommend them to anyone interested in any kind of flooring installation!
I had floors installed in my home. I went and talk to Steve Williams my consultant he was very helpful answered all my questions and gave us advice any concerns he help with to. Everything from getting ready to install and finishing were great. The installer Edgar Garcia and his helper were awesome.
From the beginning our salesman Brian Berson worked with us to do a different kind of job than just putting down an outdoor carpet. It was going over a deck with grooves in it. We knew that this was a unique request but the installer came out & said it could be done if we glued it down. The installer Dave did a fabulous job putting it down. I would highly recommend Creative carpets for your carpet needs. Thank You Dan & Linda Kowalski
Reading great reviews about Creative Carpet and Flooring is what led me to the Mokena location, and I’ve been quite pleased with their customer service from purchasing to measuring to scheduling to installation. I recently had new carpet installed In three rooms plus stairs, and I love it! Great experience working with Michelle Cress and selecting the carpet. The installation crew was awesome! I was impressed with all their hard work moving furniture, removing old carpet, carefully installing the new carpet, and then putting all the furniture back in its place. Thank you all for a wonderful job.
We needed our stairs carpeted within our budget and the installation to happen on our tight schedule. With COVID, we wanted to shop at home. Michelle made everything easy for us and the installer was great. The carpet looks fantastic, was under budget and was installed today on our desired day. Thank you!
Great attention to detail. Great company from start to finish to work with. Will definitely use them again.
Our Salesman, Cody Bouquet, used his knowledge and helped us turn a hard decision into an easy one. Edgar and the other installer (dont remember his name) were right on time, walked through everything they were doing to ensure that we were getting exactly what we wanted. The installers were courteous, neat, and cleaned up at the end of the day.We would refer this company and installers without hesitation.Patrick Shepard
Im so thrilled! The installers were so professional and gracious. I will be using them again, and I do recommend using Creative Carpet! Thanks
We bought our carpet at Creative Carpet in Mokena Il. Our salesman Cody, was very knowledgeable and listened to our needs and concerns, as we have pets and helped us pick the right carpet for our home. Not only did Cody do an outstanding job working with us but the installers from Creative were friendly, knowledgeable, careful when moving the furniture, and went out of their way to accommodate some issues we had while laying the carpet. There are numerous words I could use to describe our experience but I’ll just stick to AWESOME AWESOME AWESOME, ok so it’s three words. If anyone is looking for good quality, knowledgeable staff, and excellent workmanship Creative Carpet is the place. This is our 4th time using them and have never been disappointed. Thank you Creative for putting a new smiling face on our home😄😄🥰🥰
Michelle is awesome and very knowledgeable about the products.
We purchased our dream home, but it desperately needed some new flooring. I stopped by the Creative Carpet location to discuss flooring options that would be most suitable for our lifestyle and durable enough to withstand our three dogs. Steve was very informative about the different flooring products and explained which products would wear best with pets. I was pleasantly surprised with the affordable price. Install was scheduled on a day that was convenient for me. The crew arrived, on time, and worked meticulously to install flooring throughout 7 rooms in our home. We couldn’t be happier with the final product. Thank you, Steve for helping us make our dream home even better!
My wife and I worked with Steve to replace the carpet in our family room. Steve was extremely helpful in helping us find the best carpet within our budget. Once we decided to move forward, he quickly got us on the schedule to have the carpet installed. The installation crew was extremely respectful of our home and did a great job. We will definitely work with Steve and the team again in the future.
Creative Carpet = FANTASTIC! I was replacing a carpet that was probably 7 - 8 years old wanted the same thing and Michelle Cress found it for me with just a color name I had. Shes wonderful! What started out to be a 2 week project turned into 5 month delay due to unforeseen circumstances that sadly kept popping up and Creative Carpet held my carpet for me, no questions asked, no pressure just reassuring kindness! The crew installed the carpet this week and compliments to them too! Fast, polite and professional. Creative Carpet and Flooring Forever For Me!
Creative Carpet & Flooring is a wonderful company to work with. A few years ago we bought carpeting from them. When it was time to get a vinyl plank floor throughout the first floor, we didnt hesitate to call them. They ripped out carpeting in the family room and living room and removed an old laminate floor from the kitchen and hallway. They had to build up the floor in the old carpeted areas with plywood. All in all it was truly a wonderful experience, at a fair price. The installers were quick, courteous and did a terrific job including a complete clean up. Before the installation, we had many questions that Mark Bouquet was able to answer. His knowledge and demeanor made it even easier to choose Creative Carpet & Flooring.
Professional all the way- from pricing, installation, and follow up.Several years after initial installation they still stood behind their workmanship to make sure we were happy, and we are.I will continue to recommend to family and friends
I felt the price was very fair. The installation crew did an outstanding job!
Creative Flooring and Carpet was a pleasure to work with from start to finish. Our sales rep Brian Benson was very helpful and accommodating. The installation was smooth and efficient. I would definitely recommend Creative Flooring and Carpet.
Our carpet turned out lovely. Every thing went as expected. Cody was great to work with. The installers were professional and respectful. I would definitely recommend them for your flooring needs. Thanks
Had another great experience with Creative Carpet & Flooring in Mokena. This time it was updating the flooring in our lower level. The experience was great from the time we walked in and met with Cody (Sales) to the time the floor was installed. Our promises kept including the project timeline. Great overall experience. Will use them again for the next project!
I love my new floor. Our old floor had become an embarrassment, cracked tile, falling apart. We turned to covering it up with throw rugs. This floor Ill be happy to show off when guests arrive. A shout out to Chris B. in the showroom and the installers, Edgar and John, who stuck to it and got the installation done in a day.
This is the third time that I have used Creative Carpet & Flooring this year. Michelle was always helpful and Chris in scheduling was always accommodating. The installers were always on time, professional and meticulous with their work. Initially I was a bit apprehensive because the pricing was slightly outside of my budget. However, you get what you pay for. Creative Carpet & Flooring was definitely worth every penny!
Michelle Cress is wonderful. I called with a carpet name, color and pattern and she realized I had the wrong manufacturer. Needless to say, she tracked down samples for me and made the whole process easy. The installation by Wil was meticulous. If I could give CC&F 10 Stars, I would.
Timely, good installers and good quality carpet. Highly recommend
Very nice and professional. 👍
Creative installed carpet in my stairs and hallway about 2 years ago and it still looks brand new. They were very helpful in the store to help us decide what’s the right carpet for our needs. I definitely recommend them.
I need carpet installed in couple weeks and cody helped me find carpet in my price range and was able to get it installed when I needed it. The installers did a great job and everyone at creative carpet were very nice and helpful. I recommend using them for your carpet needs
My painter suggested Michelle Cress at Creative Carpet to install and match/refinish my hardwood floors, and I’m so happy with the result. Michelle helped every step of the way and I had a lot of questions.
Super, pleasant experience starting with Steve the salesman and continuing with all the installers. Pricing is very affordable and the workers went beyond our expectations. Highly recommend this company and would use them again in the future.
The Creative Carpet family is always a pleasure to work with.. The are always on time, professional and accommodating. Their prices are the best in the area and you cannot beat their installation. They are so confident in their employees they offer the BEST installation guarantee around. Check them out before you shop anywhere, I assure you, you will not need to go elsewhere. Thank you Mark and the Creative Carpet family
We recently had bedroom carpet installed. The sales staff as well as the installation crew were professional, friendly and helpful. We are very pleased with our experiences with creative carpet. This is the only place we go for carpet.
What an amazing company! My wife and I went in needing a rush job on carpeting for a small living room. Cody accepted the challenge and made it happen. It was 8 days from when we walked in to the install. We were never left in dark with timely updates. What amazing service, choices and price. The installers where exactly on time and worked as a great team. In and out in 75 min flat! There is no way the big box stores can touch all of that.Thank you again Cody and team!
Shopping for carpet as a first-time homeowner can be a daunting experience but, Creative Carpet takes the stress out of it. Everything from walking into the showroom to having the carpet installed was a pleasant and enjoyable process. They are extremely knowledgeable and make sure you are informed when selecting the carpet for your home. Installers came right at the time given to us and they were courteous and professional. Creative Carpet is family-owned, and you can really tell by the great experience you receive here.
After going to another carpet store, where we didn’t feel the staff was interested or showed concern for our needs, we researched and choose to go to Creative Carpet. From the time we walked in we were greeted by professionalism. Cody our salesperson had a vast knowledge of their products and explained things in detail. Even after I found the carpet color didn’t work, they worked with us to replace under their warranty program. I would highly recommend this company, ask for Cody, you won’t be dissapointef.
Very Nice Staff
I used Creative Carpet for my basement flooring and carpet. Cody and the staff there made it a pleasurable experience. Every employee I spoke to was extremely helpful from choosing the flooring at the showroom to the final install. The installers came on time and everything was communicated very well during the entire process. The finished product in my basement came out absolutely amazing.
Creative Carpet & Flooring redid our band loft in the Chicago Christian HS music room in Palos Heights and they were WONDERFUL! The personal touch from Cody was fantastic, as he took the time to walk through what was possible and extremely accurate estimates. Cody was also very fast with coming back with carpet samples and his email responses were lightning fast. As for the crew responsible for the work, it was flawless. Everything was tucked in extremely nicely, the work space was very clean, and the remnant was stored nicely under our stairs for later use. Absolutely the best!
My parents have used this place for 20+ years and recommended I use them to carpet my new condo. Couldn’t recommend them enough and will be using them for all my future flooring needs! Michelle was wonderful and the team that installed my carpet was thorough, on time, and cleaned up entirely before leaving. Wonderful experience!
Worked with Chris on purchasing some new carpeting on my latest Flip. He recommended a product that was within budget, but complimented the space perfectly. Everything went super smooth, from the first phone call all the way through the completed installation. For the install - Ricky and his partner were fast, efficient, and cleaned up after themselves. In and out, my kind of guys! Would definitely recommend.Thanks again!
Talk to Michelle - she is awesome. Very helpful in quality and color selection. Perfect install as well- two seams that are invisible. High quality product and professional install.
From the very first time I went into Creative Carpet & Flooring, I was treated with excellence! Michelle helped us to find the carpet that fit in our budget, with no pressure to upsell us! The installations happened very quickly, even this last one which was right before the busy Thanksgiving season. I was extremely happy with the installers of the carpet, they were respectful of my space, cleaned up nicely after themselves, were efficient with their time, and were very thorough. They did a great job! I would recommend Creative Carpet & Flooring. Oh yeah, and they beat the prices too!
I was so happy with the process from start to finish. Best price, Best staff and insulation. My house looks beautiful. I would use again and will recommend to everyone.
Cody helped us pick out the perfect floor for our downstairs. Very happy with the product and experience we had with Creative Carpet and Flooring.
We recently had the den and living room and carpet replaced at my Moms house. I had used Creative Carpet before and went for an estimate. I worked with Michelle and Mark Jr. who were both helpful, knowledgable, and there was no pressure at all. The day of installation the crew was on time, friendly and ready to go. The guys moved the furniture, installed the carpet and put everything back in its place. The carpet looks great, and the smile on my Moms face is even greater. I highly recommend Creative Carpets to anyone who is looking for flooring.
We recently had new carpet installed on our stairs with Creative Carpet and enjoyed dealing with Michelle to set up an install and installation. The crew arrived within their scheduled window and took their time making sure the job turned out perfect. We will use them again when replace the other carpet in our home.
Would give them ten stars! From sales to installation, they put the customer first! We have used Creative Carpet to replace all the carpeting in our house over the last few years and can highly recommend them! Steve and staff are the best in the business...quality products with exceptional service! Thank you Creative Carpet!
From beginning to end, everyone we dealt with at Creative Carpet was informative, helpful, and pleasant. Diane went out of her way to see that our measurements were taken as soon as possible to fit our time frame and that all of our questions were answered. Brian provided expert guidance on carpet for our stairs.The installers were punctual, hardworking, and efficient. We are very pleased.
I had my staircase recently carpeted by Creative Carpet and Flooring and I couldnt be happier. My salesman (Steve) was very prompt with return phone calls, and extremely helpful when I came into the store. He took the time to explain what is important for stair carpeting and was very patient with my endless questions.The installer that came to do the measurements was on time and very friendly.The install day went smooth. The crew showed up on time. They were very nice, had excellent communication skills, and did a perfect job.The lifetime, transferable labor warranty is a great benefit as well. I wish I knew about this place when I did carpet a few years ago.I would not hesitate to do business here again, and Ive recommended them to a few friends/coworkers without hesitation.
Everything was great from start to finish including my trip to the store to find the perfect carpet. Very helpful!The two installers were perfectionists and did a superb job with all the details. My room had a lot of cutouts which would have made it difficult for the best of carpet installers. They came in looked around and went right to work doing what I would call a 10 star job. VERY satisfied with their quality of work...and the icing on the cake was that they totally cleaned and vacuumed it up.I would recommend this company to anyone who wants quality workmanship.
We used Creative Carpet & Flooring to install carpeting in 7 rooms, a hallway and steps with a landing (approximately 1800 sq. ft.). During my first visit to the store, Michelle assisted me with my selection. She was very knowledgeable and patient with me, as I had many questions. She explained the different types of carpeting and told me about sales promotions. The carpeting that I eventually selected is top quality and feels great. Everyone was very professional, from Michelle to the person who came out to do the mearurements to the 3 installers. The installers moved our furniture (we only had to remove breakable items), removed all of the old flooring and installed the new carpeting and cleaned up in 8 hours. Simply amazing!!! A co-worker recommended them to me and I would definitely recommend them to anyone. Thanks for a job well done !
Great service! Very professional and awesome prices! We will definitely be using creative carpet for our future jobs. Thank you Brian for your extraordinary customer service.
Thank you Creative Carpet for helping us to finish our theater room project perfectly! We wanted a unique carpet in this room and you had so much to choose from. Each and every person we came in contact with was friendly and professional. I am especially impressed with the installation. We have had carpet installed many times and usually have some type of damage to the trim work. Your installers were amazing! Not a scratch! And this carpet has a pattern, we can not find the seam! You will be my go to store for any of our flooring needs!
We had our floors refinished, and we are so happy with how they turned out. Michelle is amazing to work with, and I would absolutely have them do any floor job in the future. Thank you creative carpet!
Nice place and nice people. I just wish they wouldnt coerce customers into buying the most expensive carpeting. Some people cant afford it.
Went in for a quote for a 100sq ft room that does not have any furniture and already removed previous carpet in the room, I was quoted 750$ by Brian for one of there lower quality carpets, he did not explain price per square foot or any details, just said “here’s my card, call if you are interested”, save your money and go to someone who is not trying to take advantage of you.
Our experience was great. The installers were polite and worked well. They completed 2 rooms in a reasonable time frame. I would definitely recommend Creative Carpet!
Had a great experience with Creative Carpet in Mokena. Sales team was great, dealt with Steve Williams. Very patient with the negotiation and flexible with install dates. Installation team was professional, courteous and did a nice job.... Overall experience an A+, my wife and I would highly recommend. Thank you!!
This is The Place. After a year of looking at all the angles, squares, pros, cons, etc,etc!! From tip to toe, Go with Creative! Michelle is very helpful and patient Representative. The installation crew were Top Notch!
This place clearly puts customer service first! Mary was an absolute pleasure to work with. She really went above and beyond to get us the carpet that we wanted installed when we needed it. Super communication. The installers also did a great job. We would go back to Creative Carpet in a heartbeat!
Can’t say enough about creative carpet and Michelle! The only place I will go to get carpet! Fantastic group to work with! Told Michelle what I was looking for and she helped me find exactly what I wanted. If you are in need of carpet; this would be the place to go for all your flooring needs!!!
It was a great experience from the moment I walked in the door. They are knowledgeable in hundreds of carpets and other floorings. Interior design credentials. Quick service. Communicated all expectations. Price was competitive. Proud to have this business in my own community.I would go back there anytime, they did my whole home and I was thrilled with the outcome!
What a great customer experience I had with Creative Carpets it started with me calling them I spoke to Steve explaining my situation to him and he provided me with some options. The installers were on time and very proficient. Professional, courteous and comparable in pricing exactly so much better than those so called giants in the industry. Yes will be using them for any additional project!!!
AWESOME all the way around! Our neighbors recommend Creative Carpet just as I am recommending to you!BUY WITH COMPLETE CONFIDENCE HERE! We are real people and had such a positive experience with redoing our entire home with new carpeting. We love it, it enhances our home like there is no tomorrow and we deserve it! Thank you so much!So if your looking for carpet LOOK NO FURTHER! We highly recommend Mark and his company! They made this so easy!
The team at Creative Carpet is great to work with, they are quick to respond and answer our questions thoroughly. They have helped come up with creative solutions to issues we were having. A real pleasure to do business with!
Great experience with all the team members. I had ordered the wrong carpet and they worked some magic to be able to get me a new carpet installed on the same day. They were so helpful and the carpet looks great!
We worked with Dianne and she was terrific when buying and purchasing our carpet. The communication throughout the process was wonderful and all questions were answered. We are extremely happy with the product. Highly recommended!!!
It was a wonderful experience having Creative Carpeting carpet my living room. I had planned on visiting a number of carpet stores that day but Steve Williams greeted me as I walked into the showroom and he was so helpful and knowledgable that I didnt feel I needed to look any further. He came out and measured my room himself. Your selection of carpeting is great and the carpet I selected shipped earlier than expected. It was installed without a hitch at the time we agreed. Your installers are great. I plan on having my kitchen floor done next year and I will be coming to see you again!
Worked with Michelle at Creative Carpets and she was superfriendly and helpful. I was working on a tight timeline and they were able to accomodate, and communicated with me every step of the way. They have a great selection of products including Shaw and Mohawk and had carpet for every budget. Installers showed up on time and were very professional. Happy with my new carpet and the service I received from Creative Carpets.