Thank you for being so thorough and patient with me jasmine! You’re great!
Very good service from jasmine, will return again.
Very customer friendly!!Very clean facility!!!My phone calls were very informative and friendly, and when I went into facility, extremely helpful and nice!!!Highly recommend!!
My husband and I have been looking for a facility that we both agreed on for a while. After speaking with Markila at this location on the phone and in person, I was sold! She is incredibly professional, courteous, pleasant, funny, efficient and knowledgeable and knows her job inside and out. Ive had such bad experiences while looking for a space and she took away all of my concerns by answering my questions and even anticipating questions that I would have. She is definitely an asset to the company and as customers, we are blessed to be able to make her acquaintance. She is a light and leader in customer service. Keep up the great work!
This place continuously raises the rent citing demand; be careful if you are a renter looking for a long term arrangement. In addition, I would read and understand the rental agreement very carefully.
We have had such good service with Life Storage at Mokena. The ladies are extremely helpful and understanding. We intended to move out this past weekend to a unit closer to home (we recently moved to the city), and after Family Movers of Chicago kept us waiting for 5 hours before we cancelled, we were given a warm place to wait and use the restroom. Life Storage even helped us choose a reliable moving company, and turned a morning of pure frustration into something productive. The people working here are kind and compassionate and want what is best for their customers. We are sad to leave and appreciate all you have done for us over the years.
Very nice i approve 👍
Amazing service, jasmine is the best ‼️
Lovely people lovely place highly recommend
It would have been easier if someone was working like the guy on the phone told me the day before. Once my son in law got ahold of someone on the phone for me it went smoothly.
Best place on earth!
Jasmine you are AMAZING
Very pleasant and professional staff. Always helpful with a smile. We used this facility for almost 2 years and my only regret is that I wont see them regularly anymore. Prices competitive for similar level of storage. If I need storage again, I will return!
Thanks for all the help ladies
Stopped in for some information because Ive never stored before. The two ladies in the office were great. They were very informative and answered all my questions before I could ask. I will definitely come back in August when Im ready to store.
Good place and the young woman who helped us was 👌 so nice her name is Tammy but the price and location is a plus!!!
We rented a space last week. Tammy helped us and was very kind and helpful. Eased our mind about an open storage space for our RV. I highly recommend this location and Tammy is a valuable asset to the company
Very accommodating staff! We needed to move our new RV from its current back-in spot to a pull through. Tammy in the office was very helpful with letting us know the available spots and once we decided the new location, easily helped us with the transfer paperwork. The office area is always clean and well kept. We like the fact that there is a gate with code needed to enter the property. Property grounds are well maintained.
Super nice and informative
This location have a great team employee, today was my visit and I really had a good business with them both lady’s works there makes you really want have a business and I would like to say thank you
I dont store there but sometimes come to buy a box or so for my work. Markila is always nice, professional, and helpful.
Went in a couple days ago purchased some boxes. The girls in the office were great. Although I was not interested in storage they gave me information incase at some point that my situation changed.
The staff is super helpful and the property well kept. Their lock selection is decent if youre in a pinch, but you can get a better one at Home Depot for the same price. Overall, Im satisfied with my choice of storage facility.
The manager was extremely helpful with getting me set up with a unit. I wasnt sure exactly what I needed and he helped me determine what was appropriate for my belongings. He was right! I received an affordable unit and the fact that it is month to month helps tremendously as I hope to settle into a new place soon. The units are clean and carts are always available. The halls are very well lit. I would recommend this storage facility to everyone.
From the moment we entered the business we were treated very professionally. The staff was kind and knowledgeable. The two units we were shown were clean and well maintained. I would definitely recommend this facility to anyone who is looking for their storage needs
Lots of storage space, very clean and secure.
Glenn at the Life Storage in Mokena provided tremendous customer support throughout the entire rental process. He showed me a 10 x 30 ft unit as soon as I arrived on site, walked me through each phase of the rental contract and was an absolute pleasure to deal with. He also explained to me about the insurance requirement.The unit was clean, well-lit, dry and very secure. The entrance road was wide enough for a large PODS truck to drop off two of my PODS units in front of my storage unit, so that my family could easily and quickly unload my household goods from the PODS units to my new Life Storage unit. It was exactly what we needed, and it was a very positive experience in our move from sunny California to snowy, cold Chicago.
I have never been so impressed with a storage facility as I was with LifeStorage of Mokena. After calling several facilities I was given clear, concise information over the phone about my options. I made a reservation and when my wife and I came in, we were very impressed with the helpfulness and friendliness of the staff. The location is clean, well kept, secure, and convenient. We chose this location even though there was another facility that was a bit more accessible. We are currently using another storage company and we will be moving our items from that facility to the LifeStorage facility within the next few days. I highly recommend LifeStorage of Mokena.
From the phone call to reserve the unit to the confirmation in the office and the condition of the storage unit, everything has been pleasant. Very clean, secure, carts are always available for use for moving in/out at the Mokena location. Pricing was competitive with other local storage facilities. So glad we chose to go with this storage company.
Store Rep Tammy & Markila are very helpful and professional. Great team. Great space. Great place. Awesome.
Ive had a very positive experience with LifeStorage of Mokena. Its been great working with them and they were very accommodating during my selection of my storage unit. The facility is clean, easily accessible and feels very safe! I highly recommend them.
Glen made the entire process smooth while I was under a tremendous amount of stress. The entire process was smooth. The hours are great for both the office team as well as accessing the storage unit. So far, so good! Definitely a recommendation for anyone looking for storage in the Chicagoland area.
We are current renters of a unit at LifeStorage and can confidently recommend LifeStorage to anyone looking for clean, safe, affordable storage space. The rental process is easy, the units are clean, and the hours are perfect. We drove by LifeStorage many times, thinking it would be out of our price range because, frankly, it looks too nice to be reasonably priced. However, it is very reasonably priced and we are very glad we decided to check it out.
Just wanted to compliment the facility on the outstanding customer service I received from Markila. She was thorough and knowledgeable on my questions I had about all the units. I also want to say that I thought the facility was very clean and inviting. Thanks for that!Natalie H
My company rents here, office staff always helpfull.
Tammy was terrible. Very impersonal and not helpful. Would not recommend.
The whole rental process was straight forward. I checked other facilities and this one was the most professional and friendly. I would recommend to anyone looking for a storage facility.
This place is spotless, secure and very affordable. The friendly knowledgable staff took the time to explain the different options that would suit my situation the best.I would highly recommend this business. I was shopping for the right sized packing material and they had everything I needed. I would trust my belongings were safe in this storage facility.
After meeting with various storage facilities in the area, I decided to do business with LifeStorage of Mokena because of their affordable prices, excellent customer service, and professionalism. When I decided to reserve a space, Markila was extremely helpful in getting me what I needed. She was knowledgeable and extremely friendly, which was very much appreciated. The grounds are clean and safe, and I am very, very happy that I went with LifeStorage of Mokena!
Staff members were very helpful - storage space and facility very well maintained, even the day after a major snowstorm. “Move-in” day was a breeze. Very happy with our experience.
Very happy with the facility so far. Signing up was easy and rates very good compared to other storage facilities in the area. The location is great, and picking up and dropping off our travel trailer is a breeze.
Vehicle storage is to tight. Prices increase regularly once they have you. But they are close to I80 and allow 24hr access if you park there
The girls in the office were outstanding and very helpful.
On a rainy day, it was awesome to be treated so nicely with the sunny disposition of Tammy at the front desk. She was very informative and made sure to show me the best parts about this particular storage place. I would highly recommend the Mokena location.
Love this location my friend rents here. Very inviting and clean.
I stopped and purchased boxes. Office staff very helpful, helped me bring boxes to my car. I will definitely be back.
Markilya was a pleasure to work with the past year. Very friendly and accommodating! The space worked perfectly for us and the van was a life saver.
Excellent Customer service. Helped friend move
Walked in and was waitied on right away. He went over all the necessary documents, was so friendly... showed me the unit, gave me lots of good tips... I was so impressed. Will refer my son to get one too....
We are new to using a storage facility and therefore had a zillion questions. Both Markila & Glen were very patient and helpful in answering all of our questions. The units are very clean and well maintained. So far so good. Thanks for your help during this stressful time.
The service received from the girls in the front office is exceptional. Tammy and Markila are always courteous, knowledgeable, and helpful.
Excellent customer service! Very clean, well lit affordable units. Everything always feels very safe and secure.
Awesome experience. Kim C at the counter was extremely helpful and great to work with!
Very nice staff and the entire facility is immaculate and well maintained. Highly recommend!!
Zach on phone was great, and Tami in person was wonderful. All it took was a few minutes to set up, and with every unit, get free moving van for 6 Hours. Huge help
Good, secure location to meet all your storage needs. Unit offerings in various sizes and options (i.e. indoor, climate control, drive-up, etc). Employee(s) are always present and keep regular office hours. Prices have increased three times since first renting nearly two-years ago; however the prices remain average and comparable to other options in the area. Only two complaints are: 1) A lack of trash disposal option on-site (every storage unit Ive rented in the past had a large trash receptacle available for renters to use when cleaning out their lockers); and 2.) An employee keeps placing stickers on all the locks in the facility - super annoying and impossible to remove.
I have been storing my RV here 3 for months. I just love this property, is so convenient. The managers are awesome!!!!
Excellent Customer Service 😀👍
I highly recommend this storage facility
Love the office very inviting and clean.
The staff was very helpful and provided exemplary customer service. The pricing is fair and the facility is top notch!
All though I did not rent at this location I wanted to leave a note on excellent customer Service that I received from store manager Tammy. She was very knowledgeable and helpful.
I rented two storage units from Life Storage. They were extremely helpful and the process was really quick. I would definitely recommend them.
Tammy was awesome at helping us pick oit a storage unit for our business...we were moving stuff in less than 15 min. Excellent, friendly customer service!
I enjoy storing here! Friendly team and very helpful service
Excellent customer service, good pricing, solid sizing options. Very pleased thus far with them.
Very friendly staff and helpful.
The staff was very helpful and friendly. The locker had something sticky on the floor and Markila Young came in early to have it cleaned for me. She was great. Would recommended Lifestorage.
Markila, the manager I believe, was extremely friendly & thorough throughout the process. The facilities were clean & comfortable & the storage unit itself was great - certainly as advertised.
They have suited our needs for the conference room that is available. Always courteous and friendly.
Quick and easy. I was able to start filling up the unit immediately!
Very pleasant staff. Come here a couple times a month to buy boxes.
Good prices easy to access your space climate controlled
Knowledgeable and super friendly! Mokena Life Storage is Awesome 👏
Great place for a storage unit employees were helpful and knowledgeable
Very well kept location
Friendly and professional staff, great service & really nice to have such a full store of moving needs there too.
Clean, friendly, and easy to get started with our storage unit. I would definitely recommend LifeStorage of Mokena.
Great system, online payment available and VERY nice people working there.
This place it off the chain. Kick ass.
Great experience
Professionel, courteous, informative. Positive experience. Would recommend to others.
Clean, the lobby is nice. Easy in and out and the staff is great!
Friendly, easy to work with employees and a very clean facility. Id recommend.
Our outdoor storage unit was broken in to and no-one contacted us by phone or by mail or email. It was my husband who discovered something was wrong when he went to our unit and realized the lock had been changed. When he went into the office to inquire, they let him know that the unit had been vandalized 2 months prior. Our snowblower was stolen as well as our grill and a few more smaller items. Our unit was filled to the absolute maximum capacity with mountains of boxes in the front and the snowblower in the back and out of sight. Assuming The theives didnt know it was there, they would have had to have taken the time, as well as the risk to move all of the boxes out if the way just to see if there was anything valuable in the back. My husband and I are convinced it was an inside job for the followig reasons: 1)The thieves didnt seem to be worried about getting in and out quickly, as the boxes were stacked back into place after snowblower and grill had been removed. 2) Someone mustve known the large items were in back. 3) No-one contacted us for 2 months, even though they knew our unit was vandalized. 4) The thieves not only had time to remove our boxes, load snowblower and grill and carefully stack boxes back in unit, they had enough time to vandalize other units as well.
Nice, clean, reasonable storage facility! Luke gets an A+ for great customer service!!
Left my car their and roads where not salted inside, not the best service around
Jasmine is 🤩
Very convenient location and clean.
Very friendly office staff and informative....
Very outstanding service
Helped friends move in. Very clean.
Convenient location, clean, friendly and helpful staff.
Swag
Kids stuff give me my house back
Great Customer Service
Facility very close to home and very clean also.
Went with a friend to pick something up from his storage unit. the only thing i would say that it was very hard to read the screen on the key pad to enter the units.
Very friendly service.
Very informative customer staff