I really should have taken it as a sign yesterday when nobody answered the phone and a message said This person has not set up their voice mailbox. --Person? Isnt it a 24-HOUR BUSINESS? What could need to have a mailbox more than THAT? But rather than call another company like I should have, I tried this one again later, got through and made arrangements to have my car towed to a shop. The guy arrived faster than quoted which is why Im giving 2 stars instead of 1. After that it was just a mess. About 15 minutes after he left, I get a phone call, a mans voice just saying, What was your name? --I had NO idea who this was calling me, or why they were asking me my name. Turned out it was the tow guy, he was delivering my car and needed to give them my name. I asked if it wasnt on his copy of the towing receipt and he was like OH YEAH! --Um, first day or something? THEN apparently he told the shop he didnt have my phone number, even though HE JUST CALLED ME! So they didnt even look at my car and had no way of reaching me, until I called at 4:45 pm today (I was trying to be polite and not bug them earlier in the day). So, thanks to this extremely UNPROFESSIONAL tow company, a whole day was lost.

Called them for a tow that is 20 minutes away from my home. They gave me the run around for TWO WHOLE HOURS because there was a gap in communication on THEIR end. One of the employees called and told me he was on his way with my vehicle . i received a call from someone else 30 minutes later saying that he was on his way TO my vehicle. Then told me id still be charged the SAME PRICE for A 2 hour delay on THEIR end. COMPLETELY UNPROFESSIONAL. Would NOT recommend.

Waited 2 hours. Wife disabled refused to take us with truck. Left on the street in the rain. Used Bobs many times. Always great but wont use again.

The tow truck driver was very professional and very kind to my daughter an I.

Pricing was reasonable and fair spoke with tow guy had to call him twice waited 2hrs before he made it to me. I will say he was respectful and very professional. Will use again just didnt like lack of communication.

Fast and reliable! Cant ask for more!

A while back I have had them towed vehicles for me and I had no problem. But the last three times Ive called Ive got a busy signal I dont know what the deal is

Very friendly and willing to help. Ive used Bobs twice, and was a good experience both times.I just farted!

They have amazing tow truck drivers but are a lil unorganized and unreliable.

After my mechanic I was supposed to be towed to flaked out, my tow driver gave me several recommendations on different shops around town, even check my fuses when we got here. He was EXTREMELY helpful! He called me as soon as he got to Ford letting me know he made it and that my receipt was in the glove box. EXTREMELY polite and professional. Ive used them a couple years ago and also had a great experience. If i wasnt moving out of state, I would continue to use Bobs!Thank you!!!!

Ive had to call Bobs quite a few time and every time was a great experience thanks Bobs

Called Bob’s Towing to pick up my car which was broke down on Pleasant Valley. Driver said he was headed back to his shop. While I’m on the phone with the driver, I literally see the guy drive down the road and say hey man, I just saw you drive by, can you come back and pick up my car? I just need you to drop it off at Bay City which is on the way to your shop. Driver said he couldn’t do it. Apparently Bob don’t like short trips.

I made an appointment at noon for a tow at 5:00 p.m. and gave location and vehicle information. They said all was good. I tried to call a few minutes before 5:00 as a reminder. No answer. At 5:45 with no truck in sight called to find they were not even in route. They promised to come then. But then went to the the wrong location, even though I clearly gave the exact location on the initial call and at 5:45. (At 6:30 I gave up and called The Gun Towing.) Never again will I consider Bobs. They are just too dysfunctional.

I used Bobs Towing twice last year when I broke down on the interstate and again this past Wednesday when my battery died. Each time they were fast, dependable and honest. I know Ill end up needing to be towed again at some point since we keep buying Fords and Ill definitely be using Bobs.

Michael is such a polite well mannered man. I would recommend Bobs Towing to all of my family and friends. My son in law and his little family broke down and I was concerned about them. Michael made me feel comfortable knowing he was on the way to them and I did not have to leave work. He was the only tow service that I called out of 3 that answered my call. The others I was greeted with a voicemail. He picked up the car and the kids and took them home. AND the price was awesome! Thank you Michael. Makes me feel wonderful to know you are here in Mobile providing such professional service :)

Called on a Sunday morning to have my car towed. Guy took a little longer than he said he would to come meet me but not by a whole lot and I dont blame him at all. He was really cool, really friendly and really good at his job. Would definitely recommend to anyone. I just wish I could remember his name so I could give him a shout out.

Fast and professional services.

My son had a bad wreck in Mobile, Alabama on Wednesday. He had his car towed to a repair shop that day. We needed to get his car from Mobile to Hattiesburg, Ms but we couldnt find anyone to drive that far without charging an arm plus 1 leg. I called Bobs towing and he was so nice and helpful over the phone and gave me a steal of a price. Thank you guys so very much for all you do. I was having to call from Hattiesburg and arrange this and he made it so easy. The gentleman who delivered my car was so sweet and professional! I will always recommend this company to everyone around! Thank you once again!

Very swift. Came right away!

Whats the point of being 24hrs when you don’t know how to answer the phone an when you do you put said customer on hold an eventually hang up on them. Don’t bother wasting your time with these guys.

I called Bobs on the morning of 3/15/2019 about 7am. The gentleman picked up and could not have been nicer. I explained to him that my daughter got into an accident at USA and needed her car to go to the local Toyota dealership. He told me a fair price and a time, which he was early for, and did exactly what he said. Keep in mind that I am in Birmingham and did this over the phone. Would recommend this service to any and everyone!!!

Called to get a tow, quoted 45 minutes and $75 bucks. 90 minutes later they showed up and still wanted $75 for the tow and didnt care they had taken double the time. I was only being towed ¼ of a mile, they couldve taken $10 off. Called Heros and they were there in 20 minutes and a heck of a lot cheaper

Great service

Well there was a young kid under the age of 12 answering the phones and relaying messages. I had an appointment setup for 1pm today and he never showed up. I called Bob’s Towing multiple times and they did not return my call. I ended up calling a different service to pickup the truck.

Bob’s towing provided me with excellent service at a reasonable price. Mike was professional, courteous and punctual! Would use them again in a heartbeat.

The service was great. Micheal was prompt, professional and the price was extremely reasonable. Will definitely call them if we need towing services again.

Good prices and very nice.

These folks dont even deserve ONE star, but I had to give it one to be able to post this. Called at 3 p.m., broken down on my way from Mississippi to Florida. Told me 1 hour. Called back after 1.5 hours; told me 30 minutes. Called back in another 2 hours. Got voice mail--they were CLOSED. They never called, never came. I could have gotten my vehicle to Mobile Honda and had it diagnosed in the several hours I waited for nothing. Ended up calling Pitts Towing and they were great. Bobs needs to improve or will go out of business.

Good quality service, thanks to Keith. Definitely a card to keep in my wallet!

Tried to use this tow service. Did not follow through, waited two hours while I could’ve been looking for another tow service. 1000% screw these guys. Garbage af.

Highly recommend. Fast and friendly service. Saved the day.

Super professional and courteous. Cant recommend highly enough.

These people are crooks

Great people

Worst towing coming in town. Gave me an ETA of 45 mins, waited around for 5 hours.. never showed up.

These guys are great and fast

24 hrs?! Wont answer a phone past 10 pm.

Best towing company in Mobile!

Great service and fast!!

Super great