I used IFLess twice, once in 2014 and once in 2016. They were EXCELLENT in customer service both times. Both times, I filled out an online form, and Kathy got back to me by email within one day. Within a week, shed called, emailed, finalized my order. Gave me great advice on color and style too. [This was a much better and more personal experience than the in-person planning I did with a brick-and-mortar stationery store in 2012). In 2016, the company making my invitations was sold in the middle of my order! Panic, stress, time to mail my invitations fast approaching. Dan used his extensive knowledge of the people at the company (40 yrs of business) and the printing process to both push the company to complete the order and to create a back up plan with another company in case that didnt work. The invitation company created a nightmare and really the only reason I could sleep--and the only reason I got invitations in time--was because Dan pushed and got results. In the end, I had beautiful invitations in time to mail to my guests, and a refund. I recommend Kathy and Dan completely!!