Took my Auntie to purchase a pair of diamond earring in this establishment Sept 5 because they had the Labor Day deal. My Aunt found and picked out the ones she liked. She asked the Asst Manager Juanita (older Filipina)if she could get it for a lower price. Juanita then told her that she’ll ask her boss via phone. She then took the earrings to the back room and after 30 mins or so, she came out and told us that her boss ok’d the price adjustment to $750. The Asst Manager (Juanita) and another associate (Imma) then wrote the receipt and took my Auntie’s infos in a rush. My Auntie paid in cash for her purchase and was given a closed box that contained earrings along with a cheap bracelet and a $50 gift card that were then placed in a bag. When my Auntie got home, she opened the earring box and noticed that it wasn’t the ones she picked out and just then realized that she wasn’t given a receipt for her purchase. She went back the next day and spoke to that same person (Asst Manager Juanita) who sold her the earrings and told my Aunt that the earrings she received are the ones she picked out. But after inspecting the case where the earrings were displayed before purchase, my Aunt saw the earrings she picked out therefore the ones she received are not the ones she wanted to purchase. She complained but was told that she can’t return but only allowed to exchange them and pay the difference. She didn’t want to pay nor should she have to pay the difference if the earrings she wanted are not the ones she received at purchase. This is so aggravating and it’s not ok! I just want to let anyone who are planning on purchasing anything from this store to stay clear and take your business somewhere else. They will scam you! I am planning on filing suit against them especially the Asst Manager who did this to my Aunt

I went to the Store located in Great Mall Milpitas. Jennifer was the sales person, she is the best! She is very informative and experienced. She was very helpful in helping me find what I was looking for. The other employees were very kind as well. The store was well managed and in order. The service was outstanding!

I Have to say I had the best experience today😁 Steve who is the one who helped us gave us the best customer service I haven’t got in a long time. He had A great sense of humor made our time waiting fun he made sure to make us happy walking out. Thanks again STEVE.KODA ⭐️⭐️⭐️⭐️⭐️Love My New Ring💍 Ray &Christina Molina

I dislike this place because it seems like your always getting ripped off. I would avoid at all costs.

Great customer service and satisfied with my gold chain necklace purchase.

A great place to get what you need at a great price .

You will find what you looking for

Horrible service, they belittle you dropped 1k and had the worst experience, go to zales instead atleast they treat you better making your moneys worth

I like the way the work and they help you with anything and there very kind.