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Ideal Image Mill Creek
15217 Main St #103, Mill Creek, WA 98012, United States
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Ideal Image Mill Creek

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Ma
Review №1

Darya was amazing today. I wasnt feeling great but she made her best to make me feel comfortable. She was really awesome. I wish all people are nice like her. She really made my day. I totally recommend this place.

Vi
Review №2

I was really happy with the service because this guys are very friendly but, I my arms have burned space from the laser. I try to see if they can help me just to health it but they dont answer my calls or the lead medical pro are not available for help me.I will not delete my review until they fix my problem because I dont wanna get dark spots on my arms.

Le
Review №3

Nurse Practitioner Darya is fabulous and definitely my fave!! That aside, I do wish I had researched more before choosing a laser center as I have not had a positive experience regarding how the company, Ideal Image, operates.

Ga
Review №4

Do not book at Ideal Image. You will waste thousands for services that may or may not work. They are taking advantage of women with insecurities about their bodies, and making sure there’s no way to back out once you’ve paid. They have all of their legal agreements set up to make everything work in their favor. Plus, their virtual consultations are very aggressive and try to get you to pay for your services in full without even having an appointment scheduled. They also do not make it clear that the services are completely non-refundable, except in the fine print of the contract they make you sign on the consultation call that you’re fairly encouraged to rush through and not actually read.I booked a consultation for cool sculpting for my neck because I was convinced I had neck fat and didn’t want it to be in my wedding photos in two months. The woman I consulted with made my move my neck skin around in a way that would make anyone look like they’ve got something to lose. She quoted me for some $1k+ treatment and upsold me on some post-service face cream for $170. She had me sign a contract and put my credit card information down. I have a lot of anxiety and felt like I needed to sign right away so I didn’t make her wait. She then told me to call ideal image to schedule an appointment because she didn’t have the tools to see booking information.After I paid and signed the contract, I called four different Ideal Images in my area to schedule an appointment. All of them were booked solid for the next couple months except one an hour drive from me which was available in one month. Worried about the timing on this I scheduled an in person consult (not available through ideal image) at another local skin clinic. The woman took one look at me and said I was not a candidate for cool sculpting and definitely did not have excess neck fat.I called the woman I had the initial consult with to tell her what I’d heard and she scoffed at the concept that I didn’t have neck fat. “What else would it be?” She asked. I asked if I could do another consult in person. She said they didn’t allow that because of covid (even though they’re doing in person treatments) but that she’d set up a consult with another skin care professional. She never followed up with me.I then did two visits with an ENT and speech pathologist to prove that I did not have excess neck fat. It was only after providing medical evidence from other doctors that they finally agreed to refund me two months later.On a side note, they sent me that skin cream immediately after I signed the contract which I thought was odd because it wasn’t to be used until after the service anyways. I tried to call fed ex to return the package to the sender but they said Ideal Image does not allow that as an option. Honestly every step of the way of this process was absolute hell, anxiety, and a stream of red flags.Do your research and please don’t let Ideal Image take advantage of you.

Le
Review №5

Had a great experience with Karen for Ultherapy treatment. It’s a little bit painful and she was very patient and accommodating. I’ve had other treatments and they are always very professional and on time.

Na
Review №6

Darya was absolutely amazing. I am usually very nervous for my brazilian hair removal and she made me feel comfortable and helped me relax. Thank you for caring and for your professionalism. I would recommend her and this location to anyone.

Ha
Review №7

Darya was absolutely amazing. Everytime I come she always takes care of what I need. Shes amazing to work with. She made the laser hair removal process extremely easy. Go with Darya. Her vibe is amazing.

Ka
Review №8

I loved seeing Darya today. She was very honest and informative. We ended up postponing my legs for laser hair to make sure I don’t have sun exposure that could injure my skin. I appreciate her friendliness and caring nature. Thank you.

Ma
Review №9

Lovely clinician that treated my hair removal. Very very clean office and treatment room. And very timely. Thank you for a fabulous visit.

Ke
Review №10

I haven’t yet scheduled an appointment, but came in and talked to the front desk ladies. Shelby and Alaya! They were both so kind and helpful. I asked about pricing and they were able to show me different prices for different treatments. I have heard a lot about ideal image, bad/good but I think that being able to go in and speak with them has helped me feel more comfortable about getting treatments done. I know there is a wait for treatments the girls explained that and that is okay, kind of long is the only bad thing, seems busy there BUT I will be back to sign up! Very welcoming friendly environment. I like the location as well it is cute and easy access to the parking lot. They have a lot of great deals!

He
Review №11

Trish was amazing! She discussed my previous experience with filters and what I wanted, letting me know what was possible and why. She is so incredible good at what she does! I had no swelling, pain or discomfort at all. The next day I looked perfect! I love the outcome and the absolute professionalist and expertise that Trish offers her customers. Im not going anywhere else!

si
Review №12

Jennifer was great, professional, and friendly. I recommend her!Quality is 5 stars so far but difficult to get appointment scheduled. For the past 7 month, only had 3 sessions due to canceled appointment. I got the 16 month package for the laser treatment.. I hope to finish satisfied.

Ca
Review №13

Every time I go in they make sure that I am comfortable from start to finish. The ladies who work at the Mill Creek location are so friendly and accommodating

Gi
Review №14

I love the fact that I don’t have to wait for my appointment and the ladies are great, Darya was a great help and very kind, she made sure I was ok and treated me gentle, also give me some recommended creams for after my treatment.

To
Review №15

It was amazing and I cannot wait until my next appointment!! Best experience ever! They are all super sweet and truly care

Ka
Review №16

I am 7/9 laser hair removal treatments in and the hair is almost gone! It has left my skin so smooth and has made my daily routine so much less stressful and pain free avoiding those tweezers. Most important I have gained so much more confidence! Trish at Mill Creek is amazing and will make you feel welcomed and cared for! This was an investment and one of the best decisions I could have made

Ef
Review №17

This location has friendly staff! Christina the front desk gal is very helpful when it comes to scheduling and answering questions about different services along with recommending other services that you might be interested in as well. Trish my provider who I book for every appointment is an absolute professional and will make you feel comfortable during your treatment. She will talk you thru and always answer any questions you have with a smile on her face.

Me
Review №18

Darya had the absolute best bedside manner. She gave clear explanations of my options, the process, and aftercare. She was kind, knowledgeable, thoughtful, and took gentle care during my Coolsculpting treatments. I look forward to working with her for any future treatments.

Te
Review №19

It was a great experience… They are so comfortable… 😊I love going there again❣️

Ke
Review №20

Dysport and Botox. Jenny in southcnter has always been my go to, but switched to mill creek now. I’m always very happy. They take time to evaluate and listen to what I am looking for before making recommendations.

Yu
Review №21

Great experience at this location for laser. Nurse Practitioner Darya was awesome and an absolute joy to have the appointment with. Best nurse I’ve had at Ideal Image hands down. I look forward to all future appointments at this location!

Be
Review №22

I came in today for my first Coolsculpting appointment. Darya was absolutely wonderful and informative. My Coolsculpting experience went so much better than expected! Overall, it was easy and painless. Darya was very helpful and kind. This was a great experience, and I will be coming back again!

Ma
Review №23

My experience with ideal image was terrible. I had a video consultation. This business is not local and is a corporation. For transgirls like me who are financially struggling, this is not the laser clinic for you. All they care about is money and telling you how laser is permanent. It is not permanent but rather permanent hair reduction, and not permanent removal. They have very expensive pricing and the sales gal tried to scam me into a 16 month bundle that cost $2500. Laser hair removal for the face takes around 8 months (give or take a month). I only need 5 more sessions over 5 months and the sales gal still tried to sell me the 16 months package. I asked how much it would cost to pay per session and they wanted $950. You should really only be paying around $250 per laser session for your face. Also ideal image DOES NOT take insurance. Check out Mill Creek Skin and Laser, they can work with insurance and have much more reasonable pricing for low budget individuals.

La
Review №24

I felt like I was sold services just for the commission. I had a pre appointment with someone to go over what I wanted done, which was Botox and lip filler. I uploaded my medical history a week before my appointment. I get to my Botox appointment and am notified I am unable to receive lip filler due to my shellfish allergy. She offered to switch it all to Botox, I’m 30 years old. I didn’t need 1,300 worth of Botox. I’m highly disappointed after they talked me into applying for a credit program and getting my credit ran just to tell me I cannot receive a service after all has been done. She offered to refund me for the lip filler which is fine but my credit is already ran. I left my appointment visually upset and disappointed. I called yesterday requesting a manager or someone to call me back to address this issue and still no one has reached back out.

Al
Review №25

Trish was my esthetician & she was great! She made me feel very at ease & comfortable through the 2 different procedures I came into ideal image for. I highly recommend her and will gladly return to her anytime.

Li
Review №26

Darya is my Nurse Practitioner today. ⭐️5 stars for her. (If there’re more stars… yesss I’d give to her too)I’d highly recommend her for the Laser Hair Removal here at the Ideal Image.She was very kind, knowledgeable and knew what she should do to give the best treatment. I was super nervous because of the pain and discomfort of the hair removal but not this time.Darya was super truly caring about the customer. She made sure I was ok and comfortable after each time; she knew what to deal with the discomfort, it gave me less stress and pain free after her treatment. She also gave me the aftercare directions so I can feel even better next time.I am only on 3/9 of the treatment package so far but I’m so glad of the results. It is much more effective than any normal laser hair out there. I see much, much more hair gone by now, and if there’re some coming back, they are really thin and soft. I can see about 70-80% hair removed after only 3 treatments. Amazing!I have never given any review online before but this time is special because Darya truly goes beyond and above for her customer. I’d give her the best score.Thank you Darya!!!Lily

Ra
Review №27

It was a very inviting and friendly atmosphere! I felt comfortable and safe. Any questions I had they were well answered and met with reassurance. I am so happy I picked ideal image for my first time Botox experience!

Al
Review №28

Got laser done here about a year or more ago, really was thankful for how great the staff was then and helpful. Came back and got my lips done recently by Beibei at the Southcenter location, she was very thorough and made sure I left happy and satisfied with the way they looked!

To
Review №29

My practitioner did a great job - smooth, gentle, fast. Im pleased with the results. While my dermatologist can provide Botox below the eye area (mouth, chin, etc.) and filler above the nose, apparently Ideal Image cant. I wish this had been truthfully explained to me when I purchased services. I asked, but the sales person wasnt exactly forthcoming.

An
Review №30

Amazing stuff, very professional and helpful .Christina the receptionist welcomed us and explained the treatment we were going to receive.Trish the provider was very sweet and very skilled, performed the treatment with no problem while made us feel comfortable.My experience as well as my daughter was excellent .Im definitely going to be back for more treatments.You should check them out.

AH
Review №31

Darya is very professional and friendly, she knows exactly what she’s doing would recommend her to anyone coming to ideal image. Fantastic customer service definitely coming back.

Bo
Review №32

I started laser hair removal treatment 6 months ago. Ive seen a reduction in hair growth with every appointment, with less growth each time. Ive been seen by 3 different Nurse Practitioners over the course of 4 visits, Karin has been the best. She is extremely thorough, she doesnt rush through the process. Most importantly is that she makes me feel very comfortable during the entire (invasive) visit.

Ca
Review №33

The staff and nurses are super friendly and knowledgeable. I have been receiving laser hair removal, and am very pleased with the process/results that Im seeing.

Ni
Review №34

Front end staff are always friendly and helpful. My nurse who does my procedure is always making sure that I get the results I want in the best and safest way possible.

Gr
Review №35

I had a great experience. I was nervous because it was my first time, but I was made to feel comfortable. My lips look amazing!!

da
Review №36

Trish was extremely knowledgeable and friendly, I hardly knew she was administering Botox.It was an excellent experience.

Ma
Review №37

I had a very good experience with Darya, she made sure I was always comfortable with the laser and made sure to get every single hair!

Da
Review №38

I can’t say enough good things about my experience here! I was very impressed with the clinic itself, the check in process, and that my laser was administered by a nurse practitioner. Karin is extremely friendly and professional! She follows up her appointments with a call the next day to check in and see how the treatment recovery is going. I highly recommend ideal image for laser hair removal, but especially recommend this location.

Pa
Review №39

I purchased the full body package package and was later told it’s only 10 body parts had to change things around and still have issues. the person making my package told me one information and I was told other wise at the time of appointment for what was included. Its been a terrible experience for me if I didn’t sign up for the financial assistance and didn’t have that contract which I was also not told I could not cancel, I would have definitely cancel my treatment. When trying to resolve my issues with my consultant They just started ignoring me. DON’T RECOMMEND THESE GUYS AT ALL. Can find a much affordable price with better costumer service somewhere else.

De
Review №40

Trish did an excellent job with my BBL laser. I would absolutely recommend her services.

Er
Review №41

Great! A clear and straight forward process. My doctor is very helpful and knowledgeable. Great prices too! Id definitely recommend Ideal Image to others.

hi
Review №42

I have been seeing Trish to meet my rejuvenation’s needs. She is nothing less than amazing!! Very professional, friendly, knowledgeable and skilled. She has a great eye and understanding for aesthetics and is able to achieve the results I am seeking. Love her!! Always a great experience!!!

An
Review №43

I had an appointment with Trish for my first laser hair removal on my legs last week and she was great! We chatted the whole hour which made things go by quickly and distracted me from the uncomfortable process. The facility was extremely clean and the staff was professional and respectful. Right now, clients wait outside or in their car and call to let staff know they have arrived. When your provider is ready, they call you inside, take your temp and youre good to go.

Ma
Review №44

The Ideal Image Mill Creek location is very nice and clean, Ive been impressed each time I come by (this is my third visit so far). Karin, the nurse practitioner for my most recent appointment, was very friendly and SO fast with my appointment. I love when the practitioners speed through the pulses, it may hurt a lot but at least its over fast haha.

Re
Review №45

Darya was amazing!! She did my laser hair removal appointment and she was phenomenal!!

Br
Review №46

The staff is awesome! Super professional and make you feel as comfortable as possible.

Me
Review №47

Karin is so great! Shes friendly and personable and very accommodating. Thanks for putting up with my low pain tolerance! Ive seen amazing results with just one treatment. About 70% reduction. Highly recommend especially if youre prone to ingrown hair!

Ch
Review №48

I see Trish for laser hair removal and she is absolutely wonderful! The laser itself can be pretty painful but she is great at encouraging and comforting me while quickly moving through the process, yet still being thorough. I would definitely trust her for other services as well.

Ma
Review №49

Today had a bad experience I was attended by Biwey, person that I had not seen in that place and she was rude and not at all kind, she was also a despot, she treated us badly. I think she had a bad day and took it out on me. So I left that place without having received my treatment. This would have been my fourth treatment, and with the previous three people I had no problem because they were very good and kind.

Gi
Review №50

I’m not one to put people or businesses on blast, however my experience with Ideal Image needs visibility as they are STEALING from their customers. They’re all over you to collect upfront payment, and then ghost you when you try to schedule an appointment. I pre-paid thousands of dollars for 9 laser treatments, and only received 3. They scheduled out my 3 treatments over the course of 6 months so that I am not able to dispute my credit card charges after they completely ignore my calls and voicemails when I try to schedule my 4th appointment. Over the past month, I’ve tried calling the Mill Creek location several times and have left a couple voicemails that haven’t been returned. I also called corporate and they transferred me to Mill Creek’s voicemail. I emailed my sales rep, no response. I texted her and she responded saying that one of the reasons she quit is because they bite of more than they can chew. Isn’t this THEFT? They collect payment and make it nearly impossible to schedule the service you paid for. What is the next step? Report to better business bureau? I need to get my money back since they are unable to provide the services they charged me for. At this point I am seeking A) acknowledgment from the company, B)an explanation, C) a 100% refund so I can get my treatment from a business with integrity. Thanks in advance for advice if you’ve ever been in a situation like this. I need the company to see this. *from my daughter

ch
Review №51

It was lovely working with the ladies at ideal image, they helped me figure out what I wanted, set up a payment arrangement I could afford and scheduled me quickly so I could get my procedure done ASAP!

Ma
Review №52

Fantastic. She is too good.10 star to her.

Ai
Review №53

It went so well.. she did a great job

Em
Review №54

Very helpful front desk personnel and the provider was excellent.

Ka
Review №55

Friendly reception, very clean atmosphere

El
Review №56

I requested an appointment for the same day and got a call about the membership, I told both people I talked to I wanted to get in ASAP and they kind of glossed over it and talked about what I wanted to get done which I told them, they suggested the membership and 60 units of Botox which I agreed to, paid for ahead of time, and did all the paperwork for thinking I would be scheduled for if not that day within the next few days. After I was done paying she said thank you and someone would call me which kind of gave me a weird feeling like it’s just poor business practice to give someone the impression they are making an appointment and then take their money and say thank you bye. I wasn’t too upset though and waited for the call. After two hours I went ahead and called the location I was wanting to go to and explained I had paid for 60 units of Botox ahead of time + the membership and they said that the first appointment would be a month out. I am already a couple weeks behind on my Botox so this is out of the question for me and I explained I was very clear when I talked to the lady who sold me the membership that I needed to refresh my Botox ASAP. So I asked to have the Botox refunded so I could go elsewhere because I can’t wait a month and they said they can’t do that. So yeah shady business practices all around. I am not someone who minds spending money on the right treatments but being treated that way definitely gave me a bad taste in my mouth. Hopefully things will improve from here on out.

Ke
Review №57

I had laser hair removal with Trish. She was very professional and courteous. She constantly checked in with me to see if I needed a break. She was very efficient and made a somewhat painful experience go by fast. She was awesome at distracting me and completing the process as quickly as I could tolerate.

Ka
Review №58

Unfortunately I had very bad experience with them. They are not accountable with the service they promised me, but still refuse to give me the refund. Patricia Bhama was my physician,and she did not take any responsibility of her mistakes(more like lies). She double booked me with another client. But she made me leave the clinic after merely 5 minutes in my treatment, so she can focus on another client withlip fillers. I told her I can wait so she can finish another client first then she can finish my treatment. I told her it will be difficult for me to come back because of my busy schedule. But she promised me not to make me wait and she has an opening (openings) for me in a few days or next week. She said she will email me next day. No follow up email from her until I sent her email. She said she emailed me, but she has wrong email address in the database. I told her I double checked with the front desk person to see if they have my correct email, and it was my email address in their database. It was hard to believe what she was telling me so I requested her to forward the email she sent to me, however, she dodged my request. I also told her about rescheduling in a couple days or in a week. She told me next opening was a month away. I waited over 3 months to get my 1st appointment, then Making me wait another month to finish one treatment? It is a joke. She forwarded me to the area manager, Sonny Kron. I requested the refund, she denied since I signed the non refund policy contract when I paid the deposit. Her solution was was to double book me with another client so who ever the physician can go back and forth to my room and another client room. I was beyond shocked. I did not pay over $1700 for the kind of service. If they cannot provide the service they promised me in timely manner, they must refund the money. Please research ideal image claims at better business bureau website. I am not only one but more than 800 cases filed against Ideal Image through BBB in the past 12 month period. They erase all the negative reviews on FB ads so people only see positive reviews. . Please please do your research before you decide to go with Ideal Image. You will not get your money back once you sign the initial contract. Hope as many people see this post and find it helpful.

Me
Review №59

I LOVE Ideal Image. Their staff are super knowledgable, friendly, and empathetic, which is a huge deal when youre trusting people with your body.So far, Ive gone to them for Ultherapy and laser hair removal, both of which Id NEVER done before and was very nervous about trying. As a newbie, I appreciated their level of care at each appointment: they walked me through pre and post care, set expectations, followed up post treatment, and went the extra mile to ensure that I was comfortable and properly cared for.A special shout out to Trish who is AMAZING. Shes incredibly knowledgable, caring, and an absolute doll who makes each treatment delightful and much less intimidating.Ill definitely be going back and consider myself a loyal customer. On a side note, they often have really great deals, which is a bonus when exploring your options. If youre getting older like me or simply are looking for ways to nurture and maintain your body, Id definitely include deal Image in your search.

ju
Review №60

Pretty negative experience so far. I couldn’t book or see availability until I had a “free consult”. Then I had to pay in advance before I could even book an appointment. They called three days later to get me scheduled but couldn’t get me in for over a month at my local location. Now I’m having to drive to another location get my service and take time off work. I already had to pay for the service so now I’m stuck. I should have known something was wrong when they wanted payment before offering availability. If I had known I would have taken my business elsewhere.I really hope the actual appointment wows me because my experience with Ideal Image has been really disappointing.

qs
Review №61

The experience was quick and easy. Karin gave lots of good information and explained what she was doing.

Go
Review №62

I spent 20 minutes on the phone but could not get an idea of treatment costs - so frustrating!

Cr
Review №63

Super friendly staff on zoom and in person. the nurse was so professional and told me every step of the way what she was doing and was very comforting about any pain for discomfort I was experiencing.

Al
Review №64

My injector made me uncomfortable at the beginning of our appointment, was overly casual and made a comment that made me feel like she was inexperienced.

Va
Review №65

Very clean place...excellent service...the procedure was very patiently explained on my first appointment. Made me feel very comfortable.

Ka
Review №66

Kelsey Fenner was fantastic, she helped so much each step of the way and answered all my questions.

Si
Review №67

The provider I saw was so nice! I used to go to the north gate location... but after visiting the mill creek one... I’ll only be going there!

Al
Review №68

Professional and kind atmosphere! Trish made me feel comfortable and at ease about the laser hair removal. Id definitely recommend Ideal Image.

St
Review №69

These ladies make you feel comfortable and welcomed. I really like going into their beautiful facility. You all rock!!!❤️😊

Fr
Review №70

So glad I decided to come here. Great results and would recommend for others!

Ar
Review №71

Great first appointment, the technician was amazing throughout the appointment, the front desk was professional and helpful. It was quick and easy, while I felt very comfortable and safe.

Se
Review №72

Staff is great in Mill Creek. I just completed my 3rd laser facial treatment and I am amazed. Only thing I would do different..... Signed up years ago😁

Ra
Review №73

I love that Ideal Image opened a location in Mill Creek! So close and convenient! Staff (especially Denise) have always been super friendly, professional and helpful! I enjoy coming here for both cool sculpting and Botox services. Would definitely recommend it to anyone that needs a little work done!

Cy
Review №74

Trish is great. Good communicator, excellent at her profession.

Pa
Review №75

On my 30th call to them - still no return or answer

Ni
Review №76

Great communication throughout the whole process. Got me in quick and explained the whole process thoroughly so i knew exactly what to expect.

Pa
Review №77

The staff are caring and experienced.

Ro
Review №78

Satisfied is an understatement! The team at Ideal Image in Mill Creek, Washington made for an incredible experience. They took all of the necessary precautions for Covid-19, placing the safety of the customer above all else. Cameron, my nurse, was extremely knowledgeable and put my mind at ease as she explained everything in great detail that we would be doing. Cameron provided me with three areas of Botox. The results are absolutely breath taking, and I can now say I have my ideal image. I cant recommend Cameron and the team enough!

Ry
Review №79

It was great! Extremely professional. Cameron in Mill Creek, WA was amazing. She made my laser hair removal experience feel like a medical procedure. Did a great job explaining the procedure, and what to expect.

Sh
Review №80

From the moment I walk in until I walked out I loved everything and my nurse was a complete gem.

De
Review №81

I visited ideal image today, I had such a great experience getting my treatment done! The office is bright, clean and inviting. The staff was super sweet and educated. They didn’t record me to get more then i need on my treatment. I am very pleased with the visit today! I highly recommend going to them for all your needs!

Ev
Review №82

Karin was very friendly and professional. She was a true delight to talk with while having the procedures done. Thank you!

Sa
Review №83

Great results for a pretty penny! If you can afford it, i would highly recommend it!

Su
Review №84

My first experience here was fantastic. I received my first ever laser hair removal and they were gentle, explained everything and it was less painful than I thought. Unfortunately COVID hit and they had to cancel my next appointment not only for the hair removal, but I also had a Botox appointment. This was all well and good, but now that things are starting to open up I still have not heard a thing from them. Like everyone, I want to be safe and am totally willing to wait until they have processes in place to take care of themselves and us as clients!! Really hope to hear from them soon!!

Mi
Review №85

Very clean and professional. Very knowledgeable staff that made the process easy.

Me
Review №86

I love the mill creek ideal image! I was going to the north gate location for laser but this is more convenient for me. I called the other day and set up a consultation with Kimberly and she is absolutely amazing. We talked about the areas that I wanted to start treatments on, went back to one of the exam rooms to make sure that I was cleared. Once I got the ok they were able to get me in same day and get those areas treated. The girls at the front desk are so sweet. Even setting up appointments is easy. In north gate we had to breakup my treatments. Now I get to have all of my treatments done on the same day! If you’re thinking of doing laser hair removal just do it, it’s so worth it. There is always an awesome promotion going on. The same goes for the other services that they offer as well.

Ja
Review №87

I had my second round of hair removal it was a great experience

Be
Review №88

Great customer service.

Sh
Review №89

I purchased a package in August. Prior to the purchase I specifically inquired about scheduling due to COVID and was assured it wasnt an issue and we could get right in. AFTER I pay nearly $4,000 no one calls me to schedule. I call several times and dont get an answer. I contact the person that took my credit card and she says the next availability is December 16th. I would have NEVER purchased from them knowing I couldnt get in for months and feel totally deceived because I specifically inquired about scheduling availability. I expressed my frustration and was promised a full refund. It never happened. After numerous calls I got $1700 back and am still owed $1900. I never received a single service from these people! No one returns my calls or emails and the one call I had with a manager she said I cant get a refund unless I sign their release form which states I will remove bad reviews and stop any actions Ive taken against them. It feels like extortion to get a refund and this isnt a business I would recommend to anyone. It will be interesting to see how long they stay in business and how long before a class action lawsuit is filed. Their contract is so one sided Im not even sure its legally enforceable. Hopefully the right investigative news report will prompt other fraud victims to come forward.

Mi
Review №90

I loved my experience there. Cameron the beautiful woman who did my lip fillers was kind and supportive. I was a bit nervous but she settled my nerves and answered all of my questions. I one hundred percent think this location was great!

ka
Review №91

Trish is amazing, always very helpful and friendly

La
Review №92

Awesome first appointment with Trish! It was very quick and painless!

El
Review №93

I am livid on how poorly Ideal Image costumer service is.... I purchased two Procedures back in March and was told by the end of July they will be calling to schedule my appointments. I know due to COVID-19 it’s been delayed several months until the ending of July. Since then I have not received any calls nor updated information in regards to what’s going on and if they are scheduling again. My only good experience was working with Julia, she’s been helpful but she isn’t in charge as far as scheduling goes. I have called numerous times and supposedly the wait to to speak to someone will take 10mins due to highly volume calls. I’ve been waiting for more then 3 hours and still waiting to speak to someone!!! I am very disappointed at this point! I really don’t want anything, but my refund. I am not waiting for 3 hours nor months to get a simple Procedure to be done. I need someone to contract me immediately!

Si
Review №94

I just transferred to this location from Oregon, and I love it! Cameron was a delight, easy to talk to, and so quick with my laser treatments. Shes now my Go To gal for my appointments.The lobby and treatment rooms are bright, clean, and felt very welcoming. Im thrilled to have this be my new location!

Ka
Review №95

They were very clean, asked lots of questions, and walked me through the process before and through the laser hair removal. It was quick and easy, with minor razor burn feeling for a minute. I have had only 1 treatment and 5 hours after mild redness. I am so excited for the future results.

Mi
Review №96

I wish that the sales rep (Devonne) would have been able to let me know of availability of center I chose, closest one to me located in Mill Creek. Once transaction was closed the next day when I called the above mentioned center I discovered that they have only one technician working only Tuesdays.calling around I finally found one center in Tacoma that was fitting into my schedule. The receptionist was super nice and because of her I ended up not canceling my contract.Goin to Tacoma is adding two hours to my trip plus an overnight stay.I honesty believe that this is poor customer service and I would apprecaite a phone call to discuss this further.Respectfully yours,Mioara Cretu

Li
Review №97

The technician was very professional and i felt very comfortable. excellent service

Ch
Review №98

Amazing staff, especially Karen. She is very patient and nice. Thank you :)

Ge
Review №99

I had a really great first time experience. From beginning to end, the staff were friendly, thorough in explanation, and professional.

Lo
Review №100

Loved visiting and having services at the new Mill Creek location! It is beautiful and the staff is amazing! Absolutely delighted with the filler and Botox I received. As I had a long drive to get there, they were 100% accommodating with scheduling. Amber is an awesome injector! Huge thank you to Sonnie for contacting me and inviting me to see this new location! Highly recommend Ideal Image Mill Creek!!!

Information
16 Photos
100 Comments
4.5 Rating
  • Address:15217 Main St #103, Mill Creek, WA 98012, United States
  • Site:https://idealimage.com/medspa-locations/wa/seattle-area/millcreek
  • Phone:+1 425-341-7017
Categories
  • Hair removal service
  • Medical spa
  • Laser hair removal service
Working hours
  • Monday:8am–4pm
  • Tuesday:Closed
  • Wednesday:8am–12pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–7pm
  • Sunday:9am–6pm
Health and safety
  • Appointment required:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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