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Artisan Building & Remodeling LLC.
141 Spring St, Middletown, CT 06457, United States
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Artisan Building & Remodeling LLC.

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Jo
Review №1

Artisan is a very professional company that delivers superior workmanship, & attention to detail! All Project Managers: Todd, Kyle & Mike were proactive, & excellent at keeping me informed, during every phase of the job. They listened to my concerns regarding the roof installation, took extra care to protect my home during the job, & made sure that the vulnerable areas of my roof were protected to the max. The chimney flashing done by Luis is a work of art! I initially met with Brandon, the owner, who explained their step by step procedure, in great detail. Kayla & Morgan, the Office Staff are courteous & helpful. All name brand GAF materials used on the job! The 50 year Roof Warranty is the best part! It is fully transferable to the next owner. What a great selling benefit. Artisan is a growing, family-oriented company! I strongly suggest that you contact them & discuss your next project!

Ni
Review №2

I would recommend this company to anyone looking for roof repairs/remodeling. They are hardworking, efficient, and trustworthy. Fred was our go to for all of our concerns and he provided reassurance along with peace of mind. A very reputable company with a dependable team representing them.

Ed
Review №3

All the staff from the office to the crew are very nice and responsive. Artisan is a great company to do business with. The quality of workmanship is excellent. I highly recommend.

Aa
Review №4

This company was excellent to work with. Friendly, professional and very respectful staff all around. They will walk you through the process from start to finish and help to answer all your questions. Excellent quality work! I would highly recommend this company to anyone having a roof installed/repaired!

Ro
Review №5

Artisan Building did a Roof replacement on my home in January 2021. They did an excellent job. The sales Manager Andy was very professional, explained the process thoroughly and had all necessary paperwork With each visit. He was also very punctual!! The installers worked very efficiently, completed the job on time and were extremely tidy. I have not found one scrap of debris on my property..I would Highly recommend Artisan Builders ..

Ro
Review №6

Very pleased with the professionalism of the entire company. I had a branch go through my roof during a windstorm. Andy came out very quickly to access the damage and had someone come out that day to put a temporary patch on the roof. Morgan, the company contact, was always very helpful and pleasant on the phone. Andy, was very thorough from the beginning until the job was complete. The roof was completed in one day, including cleanup and dumpster removal. I highly recommend using Artisan Builders, and I will use them in the future should the opportunity arise.

A
Review №7

Based on my experience with this company, I feel they are taking advantage of homeowners by misdiagnosing issues to make a profit.I am not satisfied with the practices of Artisan Building & Remodeling. They attempted to repair a chimney/attic leak at my residence. They failed to send out a qualified mason or chimney expert upon initial inspection of my chimney. Because of their inexperience with chimney repair, they failed to correctly diagnose the problem. As a consumer, I trusted in their experience, expertise, and assessment of what was causing the chimney leak, and entered into a contract with them to fix the flashing, which they assured me would eliminate the leak.When the flashing was repaired, it did not solve the leak in any noticeable way. I still had literally gallons of water coming into my attic from the chimney. A mason, or person with more chimney knowledge, was sent out AFTER the initial “guess” that the leak was caused by defective flashing. This should have happened BEFORE any repairs were suggested, and this was an oversight by the company. Therefore, my main complaint is that I was assured by them that they knew how to repair and correct issues with chimneys, but they failed to send the appropriate person out to evaluate the chimney the first time. Because of this faulty business practice, I paid $3,399 for a repair that did not fix the leak. (Please note that part of the price replaced the flashing on a second chimney as well.) They claim they did a great job fixing the flashing but they were hired to fix a leak and I trusted them that the leak would be fixed if the flashing was fixed.I contacted the company. When they sent a qualified person to look at my chimney after the unnecessary (for the leaking issue) repairs were done, they now said the whole chimney would need to be rebuilt for an additional $5,000. They claimed that price was because they “felt bad” and they wouldn’t make any profit when rebuilding the chimney because as Brandon the owner said to me, “We already made our profit from you.” I asked a second chimney company what they would charge me to rebuild my chimney if it was needed, and with profit, that price was lower at $4,700. The second company also noted that the flashing repair was “okay”, but that the led was not laid correctly in some places, increases the chances for future leaks.I wrote to the company (Brandon the owner) yet again to share my displeasure and encourage them to make it right, but he failed to respond. Bottom line is this company makes guesses and a profit at the homeowner’s expense. (*The photo shows gallons of water in attic in a large container after one rainstorm, AFTER they supposedly fixed the leak.)

Ha
Review №8

I had the pleasure of working directly with Fred and the team from Artisan Builders. I appreciated the explanation of services/process of roof replacement and the quality of materials during the first presentation from Fred- which is why I initially chose this company over the other 3 quotes I received.My roof is about 3200 sq feet and the entire roof was replaced in less than 2 days, and it looks absolutely beautiful! (And even better- no more leaks!) I would highly recommend artisan builders to anyone looking to get their roof replaced or for any of their other services.

Br
Review №9

Brandon and his team were courteous, timely, and professional. We will continue to go back to Artisan and recommend their services.

Br
Review №10

Brandon and his team were amazing! They were communicative with us about changes and delays due to weather. The job quality is amazing. There were even unexpected issues regarding the under-layer of our roof (wouldnt have known this until they tore the roof off!) and getting the original shingle color we had picked out, but both of these were handled professionally and promptly. Also, his team was great with our dog and kids! Very friendly and professional. They also made getting financing incredibly easy. We will be hiring them again when we are ready for more work to be done.

Ke
Review №11

Artisan was great from start to finish. Would highly recommend.

Jo
Review №12

Excellent service! They replaced my roof in record time and did a great job. The clean up was great too!

Da
Review №13

They were great. Took care of everything from insurance to installation. Installed in ONE day. I would def recommend

La
Review №14

Artisan Building and Remodeling was awesome. The owner Brandon has incredible follow up and was extraordinarily patient with me.His team worked efficiently and with skill on my 1910 built colonial style home. They were able to take down the original 110 year old wood gutters and update them with ease.Someone from the team came to do a walkthrough with me the following day and even agreed to coming back and removing a Satellite I’d requested be taken down that they forgot to.I’m now having them bid a few others projects I want done around the house and am confident in their abilities to fulfill any exterior needs of my home.

st
Review №15

We had our windows wrapped, crew was excellent👏🏻👏🏻👍. Very professional, courteous, clean up was excellent and the wrapping was superb, and there were some challenging windows with Roy and Joe fixed them effortlessly, he’s a real pro and the 3 man crew complimented one another. Brandon, the owner and Fred the project manager are fine young gentleman. Definitely would welcome them back to do some work🥇

Jo
Review №16

They also did siding for me. They are knowledgeable, meticulous and you are told everything that is being done. The owner Brandon checks the job everyday and Fred will take care of what needs to be done. They do quality work. A professional company. Thanks Artisan!

Er
Review №17

After the wind storm on Tuesday 8/4, our rake metal came loose. I called Artisan on Wednesday 8/5 and was connected to Fred; he was very friendly and came out the same day to give a reasonable estimate. They had a crew out Saturday morning (they would have come even more quickly but there were a lot of emergencies and more pressing roof issues in the area after the storm, and we were okay to wait an extra day or two) and were quick, efficient and knowledgeable. Excellent service and a job well done! We immediately recommended them to our neighbors. 10/10

Pa
Review №18

It took awhile to get started, due to delays with the insurance company and the countless days of rain. The next clear day, they were here on time on Saturday and completed my roof the same day. The guys were very respectful of my property. I am quite pleased with the quality. Nice job!

Kr
Review №19

I cannot say enough good things about our experience with Artisan Builders. Their whole team from start to finish was professional, hardworking, and did incredible work. We had our deck completely demolished and rebuilt. They were done in a little over a week start to finish. Their construction team is very efficient and impressive. We will absolutely be using Artisan again for any of our future home needs!

Ti
Review №20

Artisan Building and Remodeling were extremely professional and helpful through out work on our home following storm damage. They handleddiscussions with the insurance company and communicated well with us regarding questions and explanations. Workmanship was exceptional and crews were professional. Housekeeping around the work area was outstanding and maintained daily during work. Highly recommend to anyone seeking a contractor for work on their home or business.

Jo
Review №21

We had our deck remodeled by Artisan. The owner, Brandon was very knowledgeable and was easy to communicate with, as was the Project Manager, Fred.To be fair we did have some issues during this project. However, the customer service was excellent. They showed that customer satisfaction is a priority. Brandon and Fred made it clear that long term customer retention was important to them.Most of the issues were attention to detail type things. As these issues were brought to Brandon/Freds attention they were corrected.Overall our new deck looks great and we are happy with it.

An
Review №22

Looked him up online and saw what great reviews Artisan had so I called them. Very impressed!!! Came out to do the job when they said they would, they were reasonable and worked with us. Worked hard and finished the job in a timely manner with good quality work and a very nice crew. Would highly recommend this great small business!!!

Mi
Review №23

The quality and craftsmanship of the work done on my home by Artisan Building and Remodeling was top notch. I have confidence the job was done right and no shortcuts were taken. Fred and his crew were very professional–going the extra mile to make sure every detail was to my satisfaction. I’m happy to have found contractors I can trust.

Br
Review №24

Artisan from the start was very professional, responsive and on time from when we asked for a quote. Brandon, Fred and their team were always very friendly and seemed to really take customer service to heart. They always showed up when they said they would, which is very important when you are balancing kids and work. Their work was done very quickly and with good quality. I would recommend them for any project.

Al
Review №25

Brandon and Fred re-did a deck on my house in Berlin and were extremely professional. They took the time to address all of my concerns. They showed up when they said they were going to and completed the project in a timely manner. The deck came out gorgeous. Highly recommend !!!

Al
Review №26

Had a great experience with this company from beginning to end. Great customer service, my new roof looks amazing, will definitely use them in the future for other home improvements.

Sa
Review №27

I hired this company to put vinyl siding on my back porch which had drywall walls. The gentlemen who came to do the work were on time, very professional, clean, and polite. They took obvious pride in their work and did not rush. The foreman, Fred, was respectful, explained everything clearly as to what was going to happen. I would definitely recommend them to anyone looking for a contractor!

Ja
Review №28

Artisan completed a vinyl siding job. Everyone from owner to installers were professional, friendly and knew their stuff. Very fair price for work which turned out beyond expectations. Highly recommended.

Ch
Review №29

I hired Artisan Building & Remodeling LLC in 7/2020 to replace my roof and rotted wood around the exterior of my home. The work done was a quality job and it definitely adds curb appeal to my home. The roof replacement took about a day and half. The work to replace all the wood around my home took 2 and half days. Both time frames were in line with the estimate given for the jobs. All of the people within the company were friendly and professional. They respected my home and property by doing simple things like moving potted plants that may have been damaged during the roof removal. Fred and the workers were responsive to my requests and questions; there was no need for me to repeat myself for anything. The clean up after the job was great, I found a few nails but that was minor considering the job. The only area I think is an opportunity for growth and the reason I gave 4-4.5 stars is related two occurrences of missed communication. Once was when the roofing material was delivered, I do not recall an estimated date being provided at the point of purchase and I didnt receive a call the week of delivery. The second time was when the date for the the second portion of the work was changed. I understand other factors like COVID-19, a heat wave and damage/power outages due to a tropical storm were occurring; however, a simple call to give a heads up would have solidified a 5 star rating from me. Other than these 2 times, communication was not a problem. Overall Im satisfied with the job performed.

Ca
Review №30

I called Artisan in a panic and they were able to squeeze me in for a gutter repair before a big storm. Its hard enough to find a contractor to come out for a small job, but they even came a day earlier than planned to ensure it was fixed in time. They were super responsive and professional and I highly recommend them.

He
Review №31

I’ve been doing with this company since they started. Always an excellent experience. Quality work professional reasonable price My definite go to for any work I need done! Thank you Brandon and your excellent team !!!!!!

Ma
Review №32

Had roof and gutters replaced. Brandon and Fred were professional and courteous from start to finish. Roofing crew showed up on time and completed job on schedule - nice job. Would definitely go with Artisan again.

Da
Review №33

Great work in less than ideal location and weather circumstances. Staying on top of scheduling was vitally important to make sure the project was addressed.

Te
Review №34

I found Fred and Brandon to be very professional. There crew workers gave there all while performing quality work. I would highly recommend Artisan.

Ro
Review №35

I recently contracted with Artisan to repair and replace exterior wood rot throughout the entire exterior of my home. Arguably a very tedious and subjective scope of work. Brandon and I did our best to align on a contract and scope of work but there were several bumps throughout the job. He proved to be a true professional and exceeded expectations by the end of the project. I honestly could not think of a company I would trust more than one that Brandon is running and operating. At the end of the day, he honored his word and commitment and was truly fair. These are qualities that are very hard to come by with other contractors.

ro
Review №36

Very professional. Easy to set up date of estimate and then service date. Workers arrived when scheduled, completed work and cleaned up as stated. Job was then review (on site) the next day by original contact. Very pleased with all phases of the project.

Ch
Review №37

Brandon and crew were professional, punctual, and went the extra mile to earn my business after evaluating three other contractors. Our new roof went up in a day with quality materials and labor, and the ground perimeter after installation was spotless.

Li
Review №38

Artisan Building and Remodeling did a great job. From the start they were professional and Very helpful dealing with my insurance. I had a problem with the clean up and they came out immediately to take care of the problem. Thank you Artisan

Ra
Review №39

Fantastic service! Brandon and his team were responsive and provided high quality workmanship. I will definitely be using their services again.

Ka
Review №40

The roof was done in a day including clean up of fallen materials. The original roofing and plywood was brought up to code and replaced where necessary. It looks great. Job well done and we feel healthier in our home. No more mold and moss growth.

Br
Review №41

We had a leak in our sun room. It required replacing approximately 300sqft section of our roof. These guys areTotal professionals. Customer service was excellent. They had the job done and totally cleaned in a couple of hours. We will be calling them to install new gutters as soon as possible. Highly recommend.

Vi
Review №42

Artisan Building & Remodeling was an excellent choice for replacing my wind-damaged shingles. Of the various roofing companies that came out to give estimates, Brandon was the only one who insisted I let him speak to my insurance company on my behalf. He was even present when the insurance inspector came out to look at my roof. I feel I would not have succeeded on my own in negotiating anything with my insurance company. The roofing crew was very efficient in their work. Everyone on the team had a job to do, no time was wasted. Brandon was always thorough with his communications, whether it be by phone, email or text. He was always prompt – more prompt than the insurance inspector. I’m very satisfied with and highly recommend Artisan Building & Remodeling!

Kw
Review №43

I noticed shingles missing after a severe wind storm. Brandon came out the next day to assess the damage. The roof needed to be replaced. Brandon came out with the insurance agent and helped expedite the process! The roof was replaced in only 2 days and looks amazing!! The roofing team we’re experienced and I will be calling Artisan Building again for my bathroom remodel.

Br
Review №44

Great prompt professional service!Brandon, Fred and the crew are great!Highly recommend!

Cy
Review №45

Great group of hardworking guys who go above and beyond. We had a lot of water damaged to our floor and subfloor due to a broken steam pipe They did a great job all around. Huge thanks goes to Dan, Sam, Kyle and Ray for their expertise. Brandon and Fred for getting us the right stuff and on the road to repair.

Da
Review №46

Professional and no issues. Recommend them!

Ma
Review №47

Brendan & Fred seemed very knowledgeable about their product, crew and time on my contract.I will hire them again, 5 star rating . Very courteous and respectful to my needs.

An
Review №48

Very professional. Delivered as promised. Answered all my questions and took great care with minimizing any negative impacts on my property. Strongly recommended.

Ha
Review №49

I hired Artisan Building and Remodeling for my roof. We had recently had a large wind and rain storm that revealed we had a leak in the roof. I had gotten three quotes and of those three Brandon the owner of Artisan was the only one who got on the roof to actually take a good look at it. He recorded and explained what he saw while recording and showed it to me after. I hired his company and they had it done in a little over a day once the project started. The crew of about 5 guys did a great job and cleaned up well afterwards. I had no issues with the entire process. The do alot of other home improvements and I look forward to working with them again.

St
Review №50

Artisan Building did a great job with our deck build. They were on time every day, professional in their dealings with us, and gave us the deck my wife and I had always wanted. Would not hesitate to call them for our next project.

GP
Review №51

Our home was severely damaged by a falling tree during a windstorm. After looking at several contractors, Artisan evaluated the damage and quickly reinforced the structure to prevent further damage. Brandon and his team did a thorough initial evaluation and formulated a plan. This included detailed actions and estimates while working directly with our insurer. This was a significant repair. The tree had penetrated the roof and cathedral ceiling into a family room, and structurally compromised an exterior wall. Two sky lights and a double casement window were involved. Siding, a paver walkway, and more needed repair.Fred Tharin - the project manager - kept us informed of progress and expectations. At every step along the way, the Artisan team remained concerned that as homeowners, the repairs met our expectations. At project completion, we are happy to have selected Artisan to perform this complex project. We are happy with the results.Artisan worked directly with our insurer, eliminating the need to translate and negotiate through this process.I highly recommend Artisan Building & Remodeling LLC.

Da
Review №52

Completed a Garage roof repair. Everything looks great.

Ea
Review №53

Loved this place. Great people

Gu
Review №54

Artisian showed up a day earlier then first projected. They are efficient, removed all debris very clean job

Th
Review №55

Brandon was excellent, friendly and professional. His crew was punctual and did an exceptional job. I would highly recommend them.

An
Review №56

Very impressed with the quality of work performed by Brandons team. His crew work hard and are very skilled, no matter the obstacle encountered they were able to overcome. Definitely recommend this company!

Ta
Review №57

Management was exceptionally knowledgable of our needs. The work was done in one day. Precisely on time before we had a huge downpour of rain. I would recommend them in a minute.

Ca
Review №58

Just had 2 patio doors installed. Brandon and the workers were awesome. I would highly recommend them. Great job, very professional, could not do enough to make me happy. Thank you to all. I am one happy customer.

Wi
Review №59

We had a big job remodeling our house from top to bottom, including a wraparound deck. Brandon and his crew worked hard and finished the job in a timely manner. A job this large always has its hiccups, but Brandon was responsive to our feedback, and we are very happy with the results. We recommend Artisan Building & Remodeling for any job, big or small.

Je
Review №60

We were happy with their work. They used the best quality materials and took their time to make sure to do it right. Thank you for fixing our roof!

Ke
Review №61

Professional and courteous. The work was done in a timely manner and was exceptional. There were a few hurdles that popped up along the way and they were handled in stride. The end result was incredible and I would highly recommend Artisan to anyone who needs some remodeling.

Ro
Review №62

Brandon and his crew were excellent, they replaced my roof and gutters in a timely fashion and were very fair with their prices. Will highly recommend for future work!

OG
Review №63

I dont usually write reviews but I feel like someone looking at reviews should know this ahead of time.HE CHARGED $499, call it $500 for an estimate on a 3 family that needed some TLC. NO ROOM FOR NEGOTIATION, HE WAS FIRM ON THAT PRICE and said the price can go up smh.*If you are requesting repair quote/estimate on a property that you havent owned yet but need the estimate to come up with your purchase price please asked how much they are charging for the estimate before having them come out. I thought the estimate was free. Lessoned learnt.I still did not get the estimate on time even after paying that amount for the estimate.

Mi
Review №64

I had multiple leaks in both my basement foundation and a roof repair that needed servicing. Brandon and his crew came out promptly gave us a very fair price and completed the work with outstanding craftsmanship. I will be sure to use them again in the future!

Di
Review №65

Brandon and his crew replaced my roof. They were prompt, courteous, efficient....and produced quality work. I would highly recommend them and will be sure to use them again for any future projects.

Ke
Review №66

Very fast service. Great job and fair prices. Would recommend!

De
Review №67

Brandon was exceptionally knowledgeable and very professional. I would highly recommend Artisan Building and Remodeling.

Ap
Review №68

Great company, highly recommend!

Ky
Review №69

Prompt and professional during the consulting and started the work on time as discussed. Did a decent job installing a channel drain in my back yard but the negative was they left my yard a mess and some construction debris under my porch in which Brandon said he would clean up once all the mud dried. Its been a couple weeks and it hasnt been cleaned.Update 5/22/18After posting the review the owner Brandon came and did a great job cleaning up the construction mess. Thank you

Ty
Review №70

Amazing job very happy with their work deff will have future jobs for this company.

Sa
Review №71

They did my siding and my roofing, performed an excellent job and clean and neat. 5 stars!

SH
Review №72

AB&R did a great job on our roof and kitchen!

Ry
Review №73

Great small business with quality service and affordable prices

Ja
Review №74

Came when they said they would, worked tirelessly until the job was done, the work crew was polite and cleaned up after each shift, no up charges (true to the estimate), the roof looks great!

Information
100 Photos
74 Comments
4.9 Rating
  • Address:141 Spring St, Middletown, CT 06457, United States
  • Site:https://artisanroofingct.com/
  • Phone:+1 860-759-8617
Categories
  • Window installation service
  • Chimney services
  • Deck builder
  • Siding contractor
  • Roofing contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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