I just purchased a 2018 Ford Escape from Middletown Ford. The process was very smooth and my salesman, James Corbin, was extremely helpful. I definitely recommend Middletown Ford and wouldn’t hesitate to shop here again in the future!

I worked with Terry Craycroft here and what a guy he was! Very personable and saw to it that I got something that would work for me. Hes a great story teller too, it was nice to chat about things that we had in common back where we grew up. Id definitely buy another car from him!

I worked with a gentleman named Robert and he was amazing. I came to look at a car, which he had pulled up and ready for me to test drive, but decided to test drive a SUV instead. He was very polite and switched vehicles with no problem and kept a smile on his face the whole time. Robert did everything he could to get me the best deal on my SUV, which took a lot of trips to his managers office. I would recommend Robert at Middletown Ford to any who asks me.

Chelsie Wilcox is the best sales woman I came in contact with at Middletown Ford, she helped me get financed without a co signer and got me into the car I absolutely thought was a match for me. I highly recommend you go see Chelsie at Middletown Ford

Excellent service. Robert worked with us and our budget. It was stressful at first. Was needing something dependable and roomy for me and my family. Through all the stress and sweat the managers worked there butts off and I couldn’t thank all of you enough. In the end he got us in something I could afford. Here’s my 2016 Ford Escape. Thank you for working with us Robert and Middletown Ford! Definitely recommend

I will never go different shop for my oil change, Ford Middletown is my to go shop from now on, besides its cheap price for a synthetic blend, they do all the works I needed for my car than other shop I went from the past.Plus the service people are all nice and helpful when I need a questions and they are honest about their opinion on what I need and doesnt need for my car.I depend on my only car so I make sure it is working right.

I would like to say what a great sales lady I had at Middletown Ford. Chelsie Wilcox met with me as I got to the the dealership. She was very interested in what I was looking for. She never gave up till she was able to help work with me to get the car I wanted. Much thanks to all at Middletown Ford.

My experience at Middletown Ford was pleasant. My salesperson, Chelsie Wilcox along with the finance manager worked extra hard to get me in the car that I chose. They went above and beyond to make my process a great one and very easy. Thanks to the whole Middletown Ford team especially Chelsie.

James corbin did an awesome job getting me into this amazing mustang!!! I highly recommend anyone considering a new vehicle check out Middletown Ford they are all awesome!

Rob Canfield was amazing! He was such a great help throughout our process. Very kind and 4. Fully prepared and made the process easy! Thank you so much Rob!!

Zach Blevins was most helpful in my Ford Edge purchase. I highly recommend working with him!

Rob Canfield was prompt, professional and provided a stress free car buying experience. He never pressured me into buying something like some places do. He was honest and upfront and we were able to come to an agreement that we were both happy with in regards to trade in value as well as a new vehicle purchase. Thanks, Rob for the great experience. This is my first purchase from Middletown Ford, and because of Rob, I will be a repeat customer in the future.Also, Nathanael in finance was great to work with. Professional and prompt and made the experience seem less.

This is my first time using Middletown Ford. All who I had contact with was fantastic! Service preformed was done in the expected time frame. Vehicle was returned clean, which I appreciate. Still working with me on an DEF issue, need to drive it so it can be diagnosed better. I am sure we will get to the bottom of it. The 4 rating is very good. A 5 rating to me is perfect, always room to be better!

Big thanks to James Corbin and the team here at Middletown Ford they were able to drop my monthly price and get me into a great car

Zach Blevins helped me get my dream truck that I always been waiting for, Thanks your awesome. And I also thank everyone else for making my dreams come true on the truck! Go see Zach he will help you get the right vehicle for you.

Just purchased a 2021 Ford Expedition Max from Middletown Ford. Devon Grams was great from the start. He had 3 jobs that day. Salesman, finance & even helped detail it before I left so I could get on the road quickly. Thanks again!

Rob was an absolute superstar!! You will not find anyone better! 100% devoted to top notch customer service. Thank you Rob Canfield!!

I have bought three cars from Terry Craycraft in my life and everytime he manages to get me a great deal on a great car. He knew I was in the market for a different car and as soon as my new ST rolled on the lot he gave me a call. Everyone there was great to me, got me a great deal, and the perfect car

We took our work truck there to be worked on. Once we got our truck back we began to have so many issues. Truck broke down multiple times and each time they would come get the truck and fix it for it to break down again. They are not quick to get anything fixed. We have had to get a rental truck all this time they have been working on our truck. If you want good and fast service do not bring your vehicle here. They take their time on everything and will NEVER return your phone call when you call for a update on the progress of the vehicle being worked on and thats if you even can talk to anyone at all.

Excellent buying experience (once it finally arrived!) for my new 2021 Mustang Mach E! Devon (salesman) took care of me, answering any questions that I had and even picked me up to get my new car (no trade in). The whole process was very speedy to include the time spent in the finance office. Great car too! Even came with over a half a tank of gas, errr, I mean electrons!

I had an awesome time with Chelsie, we had a great day, i loved the test drive, she is so relatable. i overall enjoyed my experience, i would def recommend friends and family!!!!! I purchased a Chrysler 300 today! i will also return for future purchases!!!!! Thank you so much Chelsie!!!!

Use extreme caution if you are doing business with this dealership! On Sept 23, I was the first customer to click on a used truck. I placed a $1,000 deposit to hold the truck until Tues, Sept 28 as I was awaiting insurance proceeds to purchase the truck. The deposit was accepted & they texted me a receipt showing price of truck, as well as receipt of my deposit. Our sales person, Terry Craycraft, was wonderful to work with. To continue the story, on Monday Sept 27, I received this message from Terry: “I look forward to meeting you at 11am Tuesday, Sept 28 for the delivery of your 2008 Dodge Dakota, & I’ll see you tomorrow…” At 2:33 Monday afternoon I get a note from Sales Manager, Willy Avery, “if you can’t pick up the truck today, I can’t hold it.” Furthermore, Mr Avery wanted me to advise him my banking information to pay the remaining balance on the truck before I even got there. I was not comfortable giving out my banking information. At 3:28 pm I advised them that I had the funds, and I was on my way. I was advised by Terry that if I got there by 8:00, my truck would be there. My wife & I left immediately, using our Waze app on my cell phone to get there as we are 3-1/2 hours away, so were unable to receive any further communication. At 5:51 this is the text I received from Terry: “Willy Avery, the sales mgr you spoke to, sold your truck. I’m sorry, it was his decision.” We arrived at the dealership at 7:30 and was told that my truck had been sold. We did receive our deposit back. Mr Avery knew I wanted the truck, accepted my $1,000 deposit, knew I had the funds to pay for it, knew I was coming to pick it up Monday night, and sold the truck anyway. We wasted more than a tankful of gas and 7+ hours of our time. Obviously honesty and integrity are not values or virtues of some of the employees, like Mr Avery, of this dealership.

What a great group of people and it was by far the best car buying experience I’ve ever had!! Rob Canfield is the man!

I got my car yesterday. Devon got the car ready for us when we arrived. He was nice, helpful and professional. He got the price down by talking to his manager. They even detailed the car up after we payed for it. I love my car!

So very thankful for my Salesman Drake. He is absolutely the best. Drake was very polite, professional and efficient. If youre in the market for a new vehicle, call and ask for Drake!!! You will not be disappointed 😊 Everyone I encountered was simply amazing!!

I was so pleasantly surprised to come in and actually walk out with a new set of keys they are the best devon was my sales consultant and he got my since of humor and walked me through the car buying process

Great sales service! Robert Canfield and was amazing he was honest and very helpful. True down to earth guy! I recommended you see you Rob!

It was a pleasure to deal with Terry, he’s not your prototypical car salesman. I felt I had a good connection with him. I’ve bought multiple cars (new/used) and Terry’s been the best.

Devon sold me a 2021 Ranger and I love it! He really does an amazing job. You guys have a great employee in him.

Came in Saturday and Robert absolutely made my day. Put me in the car I was looking at and was such a honest and great employee. Middletown Ford should be happy to have him! So happy with my new car. :)

I worked with a Robert Canfield quite possibly the nicest most straight forward salesman I’ve ever met. I have honestly not been so pleased buying a car in my life. I highly recommend giving them a try and using Robert

I had a great experience buying my used F150. My sales person (Robert Canfield) was very friendly and knowledgeable of the truck I was looking at and purchased. Everyone I dealt with that day was very friendly. I will be recommending Middletown Ford to all my family and friends.

The staff at Middletown Ford done a great job and made my buying experience as easy and painless as possible. Drake was an awesome sales rep. He even followed me home so I could get my truck. My appreciated by the way. Thanks!!

Robert Canfield was a nice guy. Not too pushy of a salesman. However, his manager could not come down even 1 dollar on a 2018 F150. Trying to sell a 4 year old truck at new price and I wouldn’t do that.

I had the BEST experience at Middletown Ford. I had been looking for a Dodge Challenger for a few months. I went to various places and due to poor customer service I continued to look. That’s when I found what I was looking for at Middletown Ford. Robert Canfield was amazing. Very professional and extremely helpful. The manager and the finance manager were also extremely helpful. They worked with me and made sure I was happy with my purchase. I LOVE my new Challenger and highly recommend Middletown Ford! Ask for Robert!!!!

If you are looking for a Great salesman who really knows his stuff, is professional and will find you the best deal possible then ask for Drake Justice! I recently bought a new Ford Bronco and had the quickest and best car buying experience i have had yet, because of Drake. We couldnt be happier with our purchase! Thank you!

Devon G!! Seven G!! He was WONDERFUL! Very respectful...great convo...he made my whole experience very easy. His team worked very hard for me...even after I was denied at first!!! Devon made it happen for me! I love my new suv!!! Thanks Devon!

My experience was a great one. No pressure from the salesman. He was very polite & knowledge about the cars he showed me. Said he could get someone to give me a trade in price on mine & ask me if I would like to test drive the Honda. Rob Canfield is a very friendly & fun salesman to work with. All car dealerships need salesmen like Rob Canfield.

Zach is the greatest salesperson I have ever dealt with. He went above and beyond to get me my new EcoSport. He is so pleasant, patient and understanding. He definitely takes care of his customers. Thanks again Zach. BTW: I absolutely love my new EcoSport

Thank you Devin Grams and the rest of the Middletown Ford staff for the wonderful customer service. Devon patiently answered all of my many questions as I was deciding on which new car I wanted. (I took my sweet time). Once I made my decision, Devon made every effort and spent the time to make sure all the options I asked for were included and my new car wants were met. Thank you for a great experience.

🎉🎉TERRI GORDON🎉🎉🎉Yesterday was a big step to a big purchase for my family. I have searched so many dealership and nothing was right until.... I went here and meet with Terri Gordon she is absolutely amazing, she Understood Exactly what I wanted. What I needed and how much I was willing to pay. She did everything and more to get me the best and greatest offer i would of been crazy to turn down it was even better than what I requested. With this being my first experience she made it the absolute best and I really cant thank her enough. Nobody likes sitting at a dealership for long hours but I felt right at home with her and she made it so much easier. If you are looking dont waste your time anywhere else Terri Gordon is who you need to see she is the best and I thank her and Middletown ford so much on our 2018 Mazda CX-5☺

We purchased the F250 black truck from Trey today. He was great from the moment we pulled in the lot to the close of the sale. Very nice salesman. The best we have ever had.

I bought my first car from Middletown Ford. It was a great buying experience and will recommend them to anyone buying a car.

Zach Blevis and Terrill Helton are the reasons why I will be coming back to Middletown Ford. The customer service that I received was unbelievable. That’s what people are looking for when they are buying a car. The professionalism and the attention to detail was very impressive. I was never rushed in my decision making and they spoke to me in a way that I could understand the whole process. Thank you for the experience.

Robert Canfield was very helpful as I was looking to trade in my Jeep Wrangler Sahara. He was patient and very professional and knowledgeable.

Terri Gordon kept on pushing different cars on me until i gave in . But i didnt give in until the price was right and model year was right ....THANKS for keeping at it...You was very nice and meet my demand on what i was wanting ... Thank You .

Ive bought 3 vehicles from here and have had a great experience each time. Everyone there is always helpful. Most recently bought a 2020 Ford Edge ST line, Trey was our salesman and he was great to work with.

Trey was very professional. Very honest. Very friendly. He helped me get into a 2018 F-150. I will try and send some people his way. Very pleased!

Middletown Ford is an Awsome dealer.It is definately a step above the rest !!They do awesome paint work and body work.I was referred to them from my ins.company.

Excellent experience at Middletown Ford! New car buying is difficult right now what with the microchip shortage but my salesman, Rob Canfield, is an excellent communicator and has been keeping me up to date on the status of my vehicle even though Im also getting emails from Ford. I really appreciate Robs demeanor and how he handles customers, whether they buy a car from him or not. I was actually going to a different Ford dealer before Rob contacted me, but that other dealer never responded. If it wasnt for Rob I probably wouldnt be buying this vehicle now, or if I was Im sure it would have been much more frustrating than it is now. Rob is just so easy to talk to and he treats me not like a bag of money but a regular person. Thank you and kudos to Rob!

Our salesman Trey was AWESOME! Very friendly, extremely helpful. Made my parents purchase experience pleasant & easy. Would definitely recommend!

Trey Allen was our salesman. He sold us a 2021 Ford Bronco!! He was very personable, we felt like he was an old friend. He was honest and friendly and I would highly recommend him!!

This is the second SUV we purchase from Middletown Ford and we have absolutely loved the experience. As soon as we pulled up in the parking lot we were greeted by Robert who welcomed us and helped us find exactly what we were looking for.Robert’s guidance was professional and friendly and, together with the rest of the sales team, made us a great offer on our trade and helped us by taking care of all of the paperwork.I strongly recommend Middletown Ford and Robert to anyone looking for expert service when looking to purchasing a new vehicle.

My girlfriend and I had the pleasure of meeting and working with Jeff. We purchased a used explorer and he made sure we were taken care of. He made the process very smooth, quick, and enjoyable. Neither of us have had fun buying a car up until we worked with Jeff. I would highly recommend him for any of your needs.

Went to purchase my first new Vehicle from Middletown Ford and was kinda worried because you hear all these stories about salesman and how you gotta “watch out” or “be careful” well let me tell you the salesman that I had Robert, made the experience easy and was really up front and honest about everything. Great staff, great Service ⭐️⭐️⭐️⭐️⭐️Thanks Rob, I’ll be back again

Went in for an oil change and came out with a new F-250. Great sales person Ron Canfield. Very helpful and got a great deal. If you are looking for a car I highly recommend Middletown Ford and Rob Canfield.

Very helpful. Answered my call right away and had my car sold within the hour. Little to no hassle.

Adam Ervin helped me find the perfect car for me. He was very hospitable, patient, and honest with me, and very knowledgeable about the vehicles. I can definitely see us returning here in the future to buy our next car, as the entire staff was very warm and inviting. I never felt that I was being pressured or deceived in anyway by anyone at the dealership and I am very happy with my purchase! I definitely recommend this location to anyone in need of a vehicle!

Thank you Rob for everything you done. Went out of the way for helping me.

The sales associate Trey is truly a wonderful person. He went above and beyond to help me find financing. Unfortunately, my circumstances are such that my credit is not sufficient enough. I do that Trey for his valiant effort.

Very pleasant experience. Rob Canfield was the salesman for my deal and he went out of his road for me.Everyone I dealt with extremely pleasant and easy to deal with.I will be likely to return to Middletown Ford when buying another vehicle.I have recommended the dealership and Rob to other clients.

I walked in to Middletown ford. Spoke to trey what a great guy. Hooked me up with a 2017f150. Im so happy. He has an awesome relationship with his customers. Im very happy. Ill be back.

Trey was my salesman and made my buying experience very easy! He was great to deal with and I will suggest him to anyone I know in the market to buy a car!

Devon was amazing! We love our new car ❤️

Trey was a remarkable salesman! He was so polite and got me exactly what I wanted regarding monthly payment and the car I wanted! I will definitely be recommending him & Middletown Ford to anyone I know looking for a vehicle. I love my 2018 Ford Escape!!!

Rob Canfield was awesome…highly recommended! He was a pleasure to work with and gave us a very comprehensive review of the advanced features and functions of the vehicle we purchased.

Purchased a used SUV from Trey. He was very polite and respectful. The managers were also easy to work with. Overall it was a great experience. I wouldnt hesitate to recommend these guys to anyone. Ill definetly see these guys again.

Your phone system is horrible i tried and tried to speak to someone . I was put on hold and then after awhile i was ransfered to accounting ??!!. also im alittle disappointed the recall was not done . They had to take pictures and send to Ford so i have to come back ?! I gave them the recall info a head up on that part of it would have been nice, these are work vehicles and its hard to remove them from service and to take time out of ny day to do it . So my overall experience was not great

Rob put me in a perfect ranger! Couldn’t have been a better experience. Thanks Rob!

Very kind and knowledgeable people there! Me and my wife enjoyed the experience! Thanks you Robert Canfield for all your help!

Bought a truck today! Love it! Zach was great to work with! Will definitely return!

Middletown Ford is a wonderful hometown dealership to work with! Very Kind and Informative! Will get you what you are looking for in a new vehicle purchase!

I recently purchased my Malibu from Drake @ Middletown Ford. He was great with helping me stay in the budget that I came in with. He made sure all of my needs were met while purchasing the vehicle. Great customer service and very kind!

Easy to work with! Super friendly!

I just got my second car for my 16th birthday at Middletown Ford and rob helped us. He was an amazing help, we decided and bought the car our first day looking. I love it, and definitely recommend rob at Middletown ford.

Just bought a new Bronco. LOVE it. Zach was our salesman extremely helpful, got us a good deal, and a good price on our trade in. When you go to middletown ford look up Zach he will get what your looking for at a great price. Thank again Zach and Middletown Ford.

Great purchase and customer service. Devin was awesome.

Rob did real good at being honest and quick. much appreciated!

Heya Mr. Drake Justice is doing a fine professional job!

What a excellent experience I had at Middletown Ford. Drake got me in the 2014 Cruz and i love it.

Robert Canfield was excellent in his knowledge of the truck we bought. He was friendly and worked to get us the best deal possible. I will definitely come back and refer friends to this dealership and Rob.

Stopped into Middletown Ford and met a WONDERFUL salesman Trey and he put me in a truck Ive been looking for, anyone looking for a great deal, stop in and get a great deal from Trey

Trey Allen did a fantastic job at selling us an SUV Escape. We will be coming back to him when we buy our next truck!

We bought a 2020 Ford Edge ST line, Trey was great in assisting with the process. Would recommend anyone to shop at Middletown Ford, and with Trey.

I thought Middletown Ford and sales associate, Drake Justice, did a really good job in putting us in an Escape Hybrid. Drake was very knowledgeable, particularly with the intricacies of the 2021 model which included all of its electronic bells and whistles, as well as its hybrid technology.

The associate was very friendly and professional, and getting a test drive was quick and easy.

I have had a couple warranty issues taken care of at Middletown and everyone involved in service has done a great job for my wife and I, really appreciate the attention to details and skill of Techs and front service advisors. I recently got with the sales department to finalize an order on the new Bronco, and this was early on in the Bronco ordering process when all details were not truly set up, and had Rob Canfield help with getting the process ironed out. With Rob and Willie Avery, the sales manager, my Bronco order got finalized . Good help with how I wanted my ride to be and the good service help that has been shown with me, I feel at ease coming in . Thanks.

Drake was a amazing sales person. He got me to my payment that I wanted and made sure the escape had everything I was looking for

Drake got me pre-approved and approved and then in a new truck in the same day it was stressful because of my financial issue of no credit and I went to 3 other dealerships and everyone else turned me down or didn’t even try but thanks to drake he took care of me and got me into a new truck and on the road and everyone in the show room was talking to me making me feel like I was family and drake was awesome and great customer service and taking care of meThank you drake

Worked with Trey at Middletown Ford, purchased 2018 F250 and it was painless! Appreciate the honesty and got us back on the road quickly. Thanks Trey 😊

Awesome Experience! Rob did a great job! Very knowledgeable! Highly recommended!

Just got a new car from Zach at Middletown Ford. Awesome experience thank Zack!

I bought the 2021 bronco sport from these guys and the service was awesome. Trey was my salesperson and he went above and beyond. I would recommend these guys to anyone.

Took my work truck 25 days ago, they told me a couple of days. 4 days go by and I stopped in to get something out of the truck. They had not even looked at it. It was parked in the farthest lot away unlocked full of my tools. I again stressed how much I need the truck. It is my only source of income. Called a few days later and was told it was a sensor and would be $480.I told them to fix it. 7 or 8 days later I call again and get a new manager making excuses. Said lightning hit it (WHATEVER)and now it will be $1600 + tax.Odd it was an even number. That was 8 days ago. Called yesterday and they said it would be done. They did not get it done or even call. I will never do business with this place again. They have put me in a terrible situation. They throw blame every where but themselves

I had a good experience with Middletown Ford. Everyone was very courteous and easy to work with. My sales consultant, Robert Canfield was very helpful and I would recommend him to anyone looking to purchase a vehicle.

Rob serviced us with respectful and informative business and we couldn’t be happier with our purchase of a 2020 Ford Fusion!!

We had a very good experience purchasing our Ford Escape here. The sales person was thorough and informative. I understand that they are in business to make money but they were fair and up front. I will definitely go back!

So far it has ran great. However, the audio was acting funny and the speakers stopped working on the driver side for a few hours. Once the vehicle was off for a while and then started up again, they worked fine.

My salesman did a great job. The service department fixed a problem with my window wipers. I recommend buying a car from Middletown Ford. As for terry he will do a fantastic job.

Thanks Rob! I absolutely love my new truck!!