Outstanding!! The staff were friendly, helpful and professional from the moment I walked in. My car was repaired in the time frame they provided and they called me several times to update me on the progress of my repair. The front office staff, Sally and Allison, could not have been nicer. We picked up our SUV and Allison was just so kind and helpful we can’t thank her enough. Crown Collision in the place to go!!

Tiago made my CRV look brand new, after a Very Damaging ($7,800) Crash!He paid very close attention to every detail.I am so pleased with every aspect of Crown Collision’s Service. They were great with contact with my Insurance Provider, Car Rental, Keeping me informed of the progress of repairs, and delivery of parts needed. Very professional, friendly, stress-free experience. I am recommending them to everyone!

I was unfortunate to have damage to my car, but very fortunate to find Crown Collision. They fixed my car and were so professional, prompt and polite. I left the best experience and turned right back around and used their service. Fifteen minutes after leaving someone side swiped my car. The service was just as great thr second time around.

Have not used them for business, but after my call with the woman that just answered my call was short and rude when I had a bad phone connection, I will not be going here. Getting rude customer service 30 seconds into my experience with them is a no go for me.

I cannot say enough good things about the service I received at Crown Collision. I had not had an auto collision in 40 years, so I was quite anxious about how to proceed. Sally put my mind at ease immediately and got the ball rolling. Once I got to Crown, Allie took over, reviewed the damage to my car and assured me that I would receive a phone call ASAP with the next step in the process. Tiago followed up very shortly thereafter with a call explaining the damages with an in-depth and concise diagnosis. I am extremely happy with the service and attention to detail. I will wholeheartedly recommend Crown Collision in the future.

I was directed to Crown Collision through USAA Insurance for a bent car door jam and a broken mirror assembly.I am extremely happy with the work done by Crown. The Customer Service was outstanding, I was always made aware of the process on my truck. The repair was scheduled for 5 days, and they fixed it in 3.My truck smells good as new!

I am very satisfied with the work, service and customer service at Crown Collision in Middletown. Tiago was very professional and very helpful thought the whole process. They were quick with the estimate, kept me informed of how things were going and even finished before the estimate time. I am very happy of how my car looks. Thank you to Tiago and the whole staff for the wonderful customer service.

Hit some debris on the freeway and wrecked my front bender— and then some— so I was told to take it to these guys. Never heard of them before, despite living here my whole life, but I’m glad I found them. The head mechanic was nice and down to earth, and advised me on how to go through the claims process. They kept me updated every step of the way. Hopefully I never/don’t have to return here for quite a while but this will definitely be my new body shop.

Great service. I could not ask for a better service. Great staff. Very accommodating. Answered all my concerns. Phenomenal body repair and paint job. Great in explaining the process. I would definitely recommend this shop to my friends.

I gotta tell ya, what a nice bunch of people! I got my vehicle back today and it looked brand new. It was clean inside and out!The young girl that works there, Im so sorry I cant remember her name right now. She had all the answers to my questions. Her response was quick. Crown Collision is a clean place and I would definitely recommend you bring your car there if its got serious bumps and bruises!😁

Crown Collision did an exceptional job repairing my car and restoring it back to looking brand new. They were extremely helpful from beginning to end and Alli kept in touch through the process to let me know how things were going. When I called with a question, they were always very helpful and receptive to my needs. It was a pleasure working with Tiago and his staff, and I would highly recommend them to anyone in need of auto repairs.

I had a dent in my door and my paint was chipped. I turned my car in on Monday and they said I would have it by Thursday. The next day I get a call that my car is ready. They pulled the dent out of my car and re painted the door. It looks brand new. On top of doing a great job on the door they cleaned my car inside and out. It was spotless. These guys are great at their jobs and are extremely friendly. I had a great experience and I would highly recommend this place to anyone.

Repaired front damage to my Mercedes Benz ML350. I would highly recommend them! Thanks for a great job.

Very rude & unprofessional, from the manager Ron to Kristen who answers the phone. I wouldn’t recommend using them besides their rates on fixing a vehicle are very high 👎🏻👎🏻

I was very disappointed in how my car was dealt with there was small things that needed to be fixed from a minor accident and they also marked things on my vehicle that didn’t need to be fixed. In the end they totaled out my car and i was very disappointed in the way they went about it.

This is a first-rate establishment. The people are as friendly and efficient as their repairs are outstanding. Five stars ++

So thankful for this great crew of people! Such great customer service and repair work! Highly recommend!

One of the best experience I had for getting my car repaired they would call me to keep me updated repairs were pretty fast and very well done they also clean my car very thankful and highly recommendable

Michelle is an absolute rockstar at the front desk managing everything. Not quite sure how she keeps it all straight; Id hire her in a heartbeat. Tiago and his crew does a stellar job with the cars!

Below is what Crown Collision charged me for a windshield replacement, and below that is what they and my insurance company worked out the cost would be. I was new in town and they told me they would help me out, but this picture definitely doesnt make me feel confident that I was helped out at all.

Excellent work. Car looks brand new. Highly recommend.

They did an awesome job great service

Everyone at Crown collision was excellent!! polite efficient professional Alyson was especially wonderful, the best customer service!!!!

Very professional, clean and friendly.