Picking up the car was easy and hassle free. Ran well though we had to clean the windows, they were very streaky and hard to see through the haze. Also the brakes were very squeaky every time I braked no matter how hard or soft. Other than those two minor things car was excellent and drove well to GA and back to OH. If you decide to take it back first thing Monday give yourself a few extra min as that seems to be their busiest time.

The absolute worst customer service! Tells conflicting stories each time you call abouta Rental matter. Do not suggest this location! Definitely needs more experience on accommodating there customers# straight trash!

I have rented vehicles here for the last 10 years for vacations. Every rental vehicle was exceptional ! Only issue I ever had was this year 3 weeks ago. I made a reservation 2 months in advance and on the day I picked up they only had one car available for me . It was dirty on the inside and bad dirty. They offered me a big discount but no way I was going to pay for a car that dirty. They apologized and the manager made some changes and upgraded me to a luxury suv at no extra charge! That vehicle was awesome! I’m still vary satisfied with my overall experience! I understand with the Covid stuff that they have a new car shortage and it was explained to me . Great place and will continue to give them my business!

I always have a pleasant experience at this location. I rent from Enterprise quite frequently so I appreciate the staff going above and beyond to ensure that each visit meets my expectations. They always greet me by name when I arrive and do everything within their means to get me the vehicle I need. I appreciate the extraordinary effort.

Be sure to clarify everything before you sign for anything when renting from this location! They provide misleading information to get you out of more money and their response when you begin explaining the differences between what you were told initially and what they are now saying is “well you signed”. Customer service is no help at all! All they do is send requests for an area manager to reach out and no one ever does!

Great CSRs!!! Super friendly, helpful and patient. Its the first time that Ive used them but I will definitely use them again! 🙂

The service is great very friendly most of the cars u rent need oil changes they are very expensive and can never put u in what u really want…. But they accept payments on any credit cards-so you don’t really have problems with payment.

So nice and even pulled my to door, even though it was like 10 feet away. Great experience

Says they will come pick you up on the scheduled day then they never can. Dont advertise you pick up and never do. Several others i know complain of same issue.

I needed a vehicle for a week while my car was being detailed. I would have liked to leave a more positive review, but the condition of the vehicle I received was subpar.The representative that I interacted with at pickup was friendly, professional, and competent. He was a delight to work with. I also received a call the day before my rental reservation to confirm my reservation and the time I was expected to arrive. The phone call was great and I was happy to receive a confirmation of my rental reservation.I received a 2020 Toyota Camry. The car smells like an ashtray and does not smell fresh or clean. As a nonsmoker, I might be more sensitive to the smell of smoke, but the car definitely stinks. The vehicle had some sort of stain/bodily fluid on multiple surfaces. The steering wheel had a milky colored liquid stain. There were other locations with this on it such as the center console and seat belts. I easily cleaned up the mess with some clorox wipes, and wiped down the rest of the touch surfaces. Im not a germophobe, but visible stuff like that is just gross. I dont know how enterprise disinfects the vehicle, but it obviously did not include wiping it down physically. Because that took me less than a couple of minutes to visibly remove the liquidy looking stains. The car also sounds very loud. Perhaps Im used to a nicer vehicle, but the vehicle sounds like the engine has seen better days. I didnt notice the stains when I picked it up, but I feel like if I had asked for a different vehicle, they would have switched me without complaint. The vehicle had a full tank of gas, which was nice.Overall, the vehicle gets a one star rating. However the representatives have been very helpful. For the price that Im paying for a week, Id have expected a vehicle in better condition. I dont know if I would give this location another shot if I need another rental in the future.

Cars run well. Due to COVID disinfectant program (which is a very good thing) the windshield gets disinfected as well (Bad thing). The disinfectant leaves a milky film on the windshield which makes it very hard to see out of (it is like looking through bathroom glass) and becomes dangerous at night with oncoming head lights. A simple wipe down with a dry cloth with no glass cleaner can take of the problem. I have talked with the local branch several times on this, but it hasnt seemed to correct the problem.

The Enterprise location in Miamisburg on st rt 725 was extremely pleasabr and professional to do business with. In the future I will always go through Enterprise, as we have always already done. Great company. You get what you pay for!!!! I have had too many bad experiences with the other cheaper companies. Enterprise is very professional and honest.

Good customer service, wouldve given 5 but they can pricey on the 15 passenger vehicles.

Took a trip to Florida with my family with 2 little ones. We had a tire issue on the way back. The Enterprise team here at this location were great taking care of everything and even discounted our rental on return they offered a refund.

Had body work on my car, they picked me up from the shop, got me in a rental in no time. Dropped off the rental, they took me to the shop for my car. Very courteous and helpful.

They re always friendly and quick. Highly recommend them.

Ive had nothing but exceptional service from. The Dayton mall location

Best vehicles and excellent customer service !

Had to wait a day to even get a car. They didnt offer a free upgrade.

I love the one by the Dayton Mall there always fast friendly. I love the staff always conversational and makes me want to come back just to talk with them and enjoy

Not expensive at all. The people were kind. And it only took about 10 minutes to get our rental. Great

The car they gave use originally had some issues a day into our trip. We pulled into the nearest enterprise and they took care of us. They had us in a new car in less than 20 min. I have used them many times with only this one issue. 4 stars not 5 only because the guy who changed out our car said we should never have been given the first one to start with. But great service and people.

Dan Cooke and Ysmeen Jilani did a great job in helping me get a rental quickly. I cant thank them enough for the quick service and getting me into a car while mine will be in the repair shop.

I got a great deal (best price in the surrounding area) and a nice clean car. The employees were very nice and helpful. And when I got back from my trip, the cost was much more than expected so the manager stepped in and told me I chose a limited mileage plan and that he would adjust it to standard pricing so it wasnt as bad. That was super nice, I truly appreciate it! That was only my second time ever renting a car, and I would rent from them again.

Andrew was very nice, to my husband and I, each time we rented a car...My family and I had been in a total car accident, and Andrew was so helpful to us...And we also bought a car frm Enterprise Car sales inCincinatti. I highly recommend Enterprise.

All the staff members were excellent and took care of my requests very well.

Ive only rented or been furnished (via insurance) with a vehicle from one Enterprise location in particular (Miamisburg, Dayton), so this may not apply to all. Staff are always courteous and professional but I cant ever seem to get a vehicle that has not been smoked in. Even after requesting one specifically, it never seems to happen. With it being 2020, its probably time to be enforcing penalties or increasing them to thwart renters permanently ruining the interiors of cars.

Excellent service overall

Definitely a location full of Crooks & I am so disappointed on how they treated me & my fiancée through the whole time having a rental from them, I won’t go into too much detail for legal reasons now but be aware that they are thirsty for deposits & insurance claims. They give cars that obviously don’t be kept up on maintenance wise because the vehicle had an electrical problem & it was a very Unpleasant feeling driving a vehicle that has a mind of its own. Make sure before you sign the damage waiver that they actually inspect the car in front of you or expect them to find a damage for your insurance to pay. We dropped off the vehicle @ 11am & after car was inspected we were good to go but then got a call @ 2:30 pm about a mysterious dent they found, AFTER they already checked in front of us. Very dissatisfied with the customer service & their lies. I do not recommend this location to anyone especially to people of COLOR !!!

I received my car with a quarter tank of gas. I’ve returned with a full tank but they don’t give me a credit for the full tank of gas

Great customer service!! Wasnt happy about the car I rented smelled of smoke, thankfully I only had it for one day!!

Awesome. Ive been here 4 or 5 times and they are always friendly and fast!

My recent experience with Enterprise was seamless. Nelson greeted me upon arrival, my rental was waiting and I was on my way in moments. The return was just as easy. The manager remembered me when I arrived, inspected the car and again, I was on my way. I wouldn’t hesitate to use the Miamisburg location again. Many companies I researched were higher priced and I had to drive out of my way for pickup at an airport. Nice job Enterprise!

Best experience Ive had with a rental company. My cars been in the shop since Thanksgiving. And they worked me, were friendly, made it really easy to get in and out. Staff was a 10/10. Highly recommend this location

Not happy at all returned auto 3 days early was still charged for a week. Ad I used said 25/day at 191.00 out the door on a week. Will not use again will use other rental company.

Due to an IT issue beyond the control of the local branch my online reservation for a specific vehicle class that I had reserved (a full-size pickup truck) wasnt available on the lot. Luckily the counter rep (Zara) who I had been so brightly greeted by upon entering the door leapt into action to save the day and worked with her management team to ensure that I left the lot that day a happy customer with a massive upgrade. Even though the mistake was not theirs they completely owned it and went above and beyond. Great job Enterprise and Zara!! Beautifully done.

The Miamisburg Enterprise Rent-A-Car location provides 5 star customer care at all times! I am very pleased with the service!

Great experience. Super friendly. Was in and out. Rental was very affordable even with full coverage thru Enterprise. Truck was very fuel efficient and nice. Will definitely use Enterprise for any rental car. Thanks!

Hands down the absolute worst rental car company i have ever dealt with. I rent 1-3 cars a month for business and travel and start to finish they were the worst

Absolutely exceptional staff. Very efficient. All staff members went above and beyond to make sure I was satisfied with my experience here. Would definitely return and recommend. Thank you guys!

My overall experience was great, I had to return my initial rental because it was an extended cab truck vs a crew cab I was asking for. After the exchange everything was great. I would like to see Enterprise have a list of pick-up trucks on their site so if someone is looking for a crew cab or regular full size truck then you can select that option. If the reservation is done at least a week in advance the renter should be able to have a guarantee that is what they will get. I know its hard to select a certain make but if that option could be added that would be awesome. As I mentioned before my experience was great.

Great service at a good rate!

Outstanding customer service for a wonderful vehicle. The staff was quick and friendly with no problems or issues. Highly recommend using Enterprise at this location

Andrew and his team provided excellent customer service today. Fast and easy service. My favorite car rental car company.

Dan is the man very professional I usually go to the downtown location they are awesome as well . I guess I will take turns between the two 🤷‍♀️

I have had a very pleasurable experience with the Enterprise Dayton Mall location. I have worked primarily with the managers Pete and Garrett and they go above and beyond the call of duty to ensure that their clientele are well taken care of. I cannot speak for other Enterprise locations, but this one is very well managed and extremely professional. I highly recommend!

So the staff was extremely helpful. We had an issue with the first truck we were in, and they gave us another one immediately, and searched until they found us the same exact vehicle we were looking for. I have rented from several of the Big agencies, including other Enterprise locations in multiple states, BY FAR the best service I have received yet!

Thank you! Brand new SUV was a pleasure

Great customer service! Nelson was extremely efficient, professional and personable when picking up the car and all the staff upon return were also great. Good job guys!!!!

Excellent Rental location with excellent customer service.Friendly staff and great product offerings.

Professional and reasonable pricing. Also has long term rental

Been renting here regularly lately for work. Great staff & service. They’re quick to make even the smallest things right, and car selection is generally good.There is free on-site parking if you need to leave your personal car while renting.Recognition should be given to Pete, Garett, and Rachel. They’re great employees for the shop.

I was given a economy instead of a compact which I requested. They didnt have very many cars in the lot. I had the request put in 3 months in advance. The cars ive had before always had room to put a wheelchair in the trunk. This car was so small I could not put it in. If I had put it in I would not been able to put my luggage in. Only option the car had was a rear camera no CD player & very plan. This week I find that the very car doesnt pass well in crash test.

Very helpful staff, good deals on rentals and they raise Customer Service to a new level. Everything right down to the follow up has been professional and thorough. Im very happy with their staff, location and the entire rental experience. Special thanks to Pete, Garrett and Karen for giving me exceptional customer care.

This staff at this Enterprise location is phenomenal! They are beyond friendly and helpful and they make every experience a great one! Over the holidays I traveled to see family and rented from this location a couple times in less then two weeks. I will always use this location even though there’s two locations closer to my home! Jen is amazing and always helps me link my phones to cars!

Went there because my insurance was going to cover me a rental until my car gets fix. Well apparently I owed them money since 2012, for the last six years I never received a bill. They give me like 5 different numbers just so someone can explain to me why i owe them money. All those numbers I left voicemails not one single person picked, not one single person even called me back. Over a week I been calling there customer service online, and leave voicemail, not one single call back. They finally gave me their district managers number, and finally someone answered. While eating and talking at the same times, all he would say well there nothing we could do when it say in our system that you owe and sorry i cant look that far back. Thanks Enterprise for not helping me, making everything worst. No one was able to explain why I never received a bill that owe you money because they cant look that far back in their system. Over a week of trying to contract them, no one help me. I have been without a car for almost over a month, I have kids a job i depend in a car. I called the insurance and told the if they could get my a different rental company. HERTZ is much better!

Car was brought to me and returned easily.Very good experience..

Such an easy rental experience. The car was ready when we came there. It was clean and the whole process took maybe 10 minutes. Able to head out on our trip right away. Check in was just as quick. Great experience.

Great service and very friendly staff.

Very professional staff. Garrett VonBerberge is one of there BEST EMPLOYEE. Ive been treated really good at this location. Enterprise takes really good care of there customers. I always rent from them. They have an excellent weekend deal which always good for my budget.

This location has the best staff! Truly caring individuals who go over and beyond to make sure your experience is fast & easy. And they make sure any special request are fulfilled! Great place! Especially if you have extended rental needs!

The best customer service ever! Thank you, Jennifer Newbauer Jefferis

Enterprise representatives are very friendly and I like how mobile they can be to take payment and my authorization to rent and go.I will definitely continue to use Enterprise.One suggestion. During my last 3 rentals, I am amazed at how three different representatives had no clue as to what Apple CarPlay is as a feature.A great deals of the cars produced within the last three years have it. But, there’s still the chance you can rent a car without it.I always, always request it. The Google Maps display integrated with my smartphone calendar are huge in getting me to my destination.However, when I’ve asked Enterprise reps for a vehicle with it, I get a puzzled look or a “I think this vehicle has it” response.Several times I’ve had a rep commit to a vehicle having it, only to find out after getting it rented that it does not. And in the morning - I really don’t have time to swap.This leads me to my suggestion. Just like the no smoking sticker, maybe Enterprise could create a small CarPlay sticker to be mounted on the dash visible for their own reps.Of course, in about 5 years when carplay becomes a standard car feature like CD players did, it will eventually become moot. In the meantime it be very helpful to notate your fleet some way.Congratulations on being a great rental company. Keep up the awesome work!

Best rental in town.

Always great service. As I walked in the door I was greeted immediately by them opening the door for me and smiling faces at 8am. And as I returned the car and again greeted very friendly. Thank you again and I will be a returning customer.

Vehicle was rented for a business trip. Smelled like marijuana and cologne.

People that work there are friendly & helpful. And the prices are good also.

Easy checkout! Exceptional value! Great customer service! Simple return! Thats all a customer needs for a top notch experience! Beavercreek and Dayton Mall locations worked so well together. Kudos to both!!

Very friendly and helpful, everything went smoothly and would use them again

I rent from this Enterprise location at least once a month for business purposes. They are always friendly and helpful. They pick me up at my home on time, every time; and then drop me off after I return. You can tell that excellent customer service is their top priority.

Very, very good experience! Enterprise really worked with me and for me. The rental period ended up being 19 days. There was good communication both ways and I was 100% satisfied. Will certainly use Enterprise for all of my car rental needs.

Staff were very friendly and helpful as always! We rent from Enterprise because they have the best rates and service. Wish there was a way to get a loyalty reward.... Staff could do nothing else better as far as we re concerened! Great job guys!!!! See you again soon!

Clinton H, Pete R. and their team do very well at this location. They have delivered rental cars with little to very short notice. It’s a small gesture but they offer to pick me up or drop me off wherever I need to go. Usually work related. I had a rental with a broken windshield, windshield wipers that smacked the window frame on every cycle, missing trunk parts, a non functional USB port charger, and a really bad collision repair paint job. I mentioned it to them and they offered a much better rental car on my next rental.

Great crew at this location. I use them frequently for a reason. Always a smile and always willing to make sure things go smoothly!

Friendly service...got me out the door quickly...had a genuine concern as to whether I had good service from them & whether I liked the vehicle..referred me to their car sales department because I really did like the vehicle...asked if there was any way they could have made it better..would have preferred to have been picked up, but not available that day...that was fine though since I was able to park my car on the lot in a secure location...great rental & good deal on weekend special..

I was impressed by the speed of service when I picked up my vehicle. I was helped immediately and got on the road in fewer than 10 minutes. The staff were friendly and professional as expected. I gave 4 out of 5 stars because of the wait when I returned the vehicle the next morning. I was there for half an hour and was not greeted immediately. Another customer jumped into my place in line which wasnt the Enterprise associates fault, but it extended my wait time another 10 minutes while he helped her. All in all, I would certainly rent from them again due to the rates and level of service I received overall. I loved the vehicle they had me drive. Weve added to our short list of possible models for our next purchase.

Never recommend this location. Hoping My situation doesn’t happens to anyone. I did a late for 4 hours for dropping off due to Weather conditions and car control, even though I tried to contact the location to inform that I’m running late due to issues, but unfortunately the call is directing to Customer Service. Without information they changed for an extra day from my card. Later I called to the location and explained the situation, to change like hourly rate for delay. They refused that and charged for extra day. Didn’t expect this at any time.

Had an a reservation at 9 am. Showed Up at about 8:50. The guy Said that they were getting an oil change done on the car. Its now 9:37 and Im still waiting for the car. Its the day before my vacation and I still have errands I have to run smh. And I made this reservation about a month ago. Im just a little frustrated at the situation.

When I had to leave my car at the body shop Enterprise provided excellent service for my rental from start to finish. Everyone was professional and helpful. I highly recommend this company for your rental car needs.

Everyone from corporate office Mr. Turman to the rental office Andrew, Kenneth, and when I returned the car it was an awesome experience!!!

These guys are good. I waited until 8:15am to pick up my car and they took care of me immediately. I had three separate employees say hello at various times during the 15 minute rental. Friendly! Easy on and off the highway too.

I have rented from this location twice in the past 3 months for both business and pleasure. In both cases the employees went above and beyond to make sure I knew how the car features worked. They were also very friendly and curtious when I picked up and returned the car. Would recommend this location to anyone looking to rent a vehicle.

The representative was VERY helpful and knowledgeable. Offered ways to save money on rentals. Would highly recommend!!!Thanks!

With one exception, the folks I have interacted with at this Enterprise location are knowledgeable, friendly and efficient. My main concerns, however, have to do with the preparation of the vehicles. After picking up a vehicle and before departing on a trip, I always do a safety inspection. As on previous occasions, I have found the window-washer solution on our most recent rental to be way low (in one case, it was empty), and the tire pressures to be way different from what is recommended. For instance, on my most recent rental the recommended pressure on all four tires was 35psi, but the tires varied from 38 to 44. Also, the interior of this vehicle (a van), including the cloth seats, had been sprayed with some very strong-smelling solution that hung around (and bothered the passengers) for more than an entire day. And, finally, we found some items (of no value) from the previous renters in the glove box. So my recommendation to future renters is to carefully check out the vehicle before leaving on a trip, and my recommendation to Enterprise is to be more thorough in preparing vehicles for rental.

Great service and always have a good experience. we have rented our cars for vacation for the last few years from this location and its been an easy experience. We will keep going back for sure.

Great location!Awesome team working at this location and great leadership. Im on year 4 of going there and have never had an issue, only good experiences. I will continue to use this location exclusively.

Excellent team who helped me get into a vehicle. Always helpful anytime I call. Great place and well deserving of 5 stars however, their corporate policy of having a debit card and utility bill left me stranded after being a customer for a few months. I changed to a new phone bill and new place but the guy there had to stick to their corporate policy which left me literally stranded before being able to rewrite my rental. Way to treat a customer who spent 3 months worth... I can’t blame their staff because they were helpful before hand but that was a bit excessive. Corporate should look into that alot more. What proof does paying a bill show if I have paid 3 months on a car rental isn’t that enough? Smh. Still solid location however.

Watch out for high deposit fees and other fees don’t waste your time with this place

Excellent SUV this time, people were wonderful to work with and enjoyed renting there. Had plenty of cars available and plenty to pick from. Will definitely be back to this location!!

Nice people. A little slow getting cars ready but thats reasonable for the day before Thanksgiving. Off to grandmas house...

Would leave 0 but not an option. They gave a simple Im sorry when calling to tell us they in fact did not have the vehicle for our reservation because they forgot to take it down. Unacceptable and unprofessional

Always great service!

Its was great service on there part. However if you are renting a car for only 3 days or so, till your car is repaired. And you have full coverage with your own insurance. make sure you ask if you have a choice to except or not except the renters; damage waiver, accident insurance, supplemental liability protection, and roadside assistance.Some will need it depending on how well they drive and if they do not want there insurance finding out about the accident they are at fault of.But Some will not need it if they are good drivers and always alert or never have gotten in a accident besides by one mistake of another driver. Which in my case was one time when he hit my car while i was waiting on car to turn. But was minor damage.Nevertheless you will be disappointed if you come to be charged for the waiver and so forth, and find out you never really needed either of them or some of them.Im sure they will not tell you about the options you have fully.Just enough to get you saying yes.So read before you sign or initial on the line..Everything is a gamble. choose wisely.I was a little disappointed about saying yes to some things without fully being aware i could of declined the offers, and still have gotten my rental.I found out once i read the receipt and realize i could have said no, which i would have.Instead i signed and initialed stupid me thats what i get ..now Im a little bothered that i have giving up $104.00 for a rental only for 3days I wasnt supposed to pay for at all . because some other insurance was responsible for the bill and car, on someone elses account. The one who hit me.Which they paid for bill to rent the car and taxes no doubt. but i had to come out my pocket for the personal things i said yes to, without fully being aware of my options or paying attention to what i was signing till i left. Lol to late now..justBe Careful and check everything dont rushWe always take a gamble. And i know you never know when things will happen or not..so thats the risk you take when deciding.It just better to fully know your options.

Excellent service.What I loved I didnt have to keep going in when I needed an extension on my rental. Customer service was Awesome you all have great staff at the Dayton Mall location

Did not experience any problems renting at this location. Could be a little more customer friendly, especially the female staff member who assisted me on my car return. Would rent from this location again.

Had a confirmed reservation for a pickup truck. When I came to the location, they said that they didnt have any trucks. Be cautious, despite having a confirmed reservation, they do not guarantee cars. Youre better off reserving at an Avis or Hertz.

Booked an SUV to pick up daughter from college and they did not have one till end of the day. First time in 24 years that this happened to me... and I offered them that i can pick it up from the airport if they can keep one for me and they said it is not possible. Very disappointed... will never rent at Enterprise. Have another one in July and maybe I should have an alternate plan.

Super nice people and they answered all questions. We had to wait longer than expected and the rental smelled like cigarettes but overall good service

Great service and great people!! They always do their best and I really appreciate it.

Car was not clean, inside and out, and the gas tank was only half full.