So the place is beautiful and the prices are great but theyre not very professional when providing you the services and tend to be sloppy and rude.Dont schedule Friday or Saturday because its so busy they are always running late. I waited 2 hours for my laser hair removal appointment on a Saturday then was rushed out and not given enough time to clean up the ultrasound gel they lather all over you during the treatment. Weekdays I was seen promptly and on time but still had very dry and rude techs.As a dermaclinic I expected it to be spa like and relaxing with pleasant staff. Really wanted to love it. Going to finish my laser sessions and then Ill never visit again. The only great service I received was from the ladies at the front desk. They were kind and effective.Also, if youre considering them for injections, DONT. Make sure ONLY get injected with a board certified dermatologist. Anything else is super dangerous and potentially detrimental.
Been coming here for a while, excellent attention and results. Love the place and the workers, everyone is very nice!
I’ve been doing hair removal laser procedure here. After 4 treatments there is almost no change in hair growth whatsoever. Besides the service is really horrible. They can’t properly set an appointment, sometimes don’t reply and make you wait for 30-40 mins even if you come earlier for your appointment time.There is a lot of clinics doing hair laser removal in Miami - don’t waste your time and money here even if they offer you a good price - because you basically don’t get anything for that money!
Great services, and the girls are amazing! I did several treatments to treat rosacea, and the IPL has been the best, very grateful to the therapists. The quality of the machines is very high and they have given me excellent results.
This has been the place where I have received the worst treatment as a customer. A total disrespect for the clients time and his money. I bought packages of velashape and massage among others and due to the pandemic I could not consume them. They told me that they did not return the money. But I could use the package, I tried to get appointments at a comfortable time for me and they were very difficult, because this place sells packages as a factory. When I made an appointment they made me wait more than an hour and the sessions lasted 5 minutes each. I hardly ever went to a few. Also, what massage or machine takes 5 minutes to work miracles? The icing on the cake was a week ago when I showed up early for my appointment and after waiting 45 minutes I was treated for a deep facial that lasted 10 minutes. Later, they told me to wait for the massages and after another 20 minutes of waiting I asked again and the response from the front desk was that there are many people and the physician is busy with the laser and you have to wait for her to attend you . Of course I didnt wait and left. And that same day in the afternoon, Maru (one of the package sellers) calls me to tell me that I have a massage the next day that if I dont go they will discount the session. I felt mocked. I do not recommend this place. Do not waste your money and time.
There was a misunderstanding in the way they explained to my daughter what she was getting for what she was paying. We asked to talk to the manager, and Rodrigo was very helpful and took no time into solving the situation. Highly recommend this place ;)
I am currently waiting to be called for my session and it’s been *fifty five* minutes past my appointment time. Its the third time I’ve had to wait this long. I was met with an unapologetic, condescending and arrogant attitude by the three receptionists when I asked for an update. The treatments at Dermaclinic are effective, the clinic is lovely, the prices are definitely appealing but given the staff’s attitude on more than one occasion, I probably will not be purchasing further treatments here.Update: Dermaclinic called me, owned up to the situation, apologized, and found a way to make up for it.
The staff has always been friendly. They keep good track of the services you get, so I never run into problems when it comes down to how many sessions I have remaining. First impression was impeccable.
The place is nice and centrally located which is why I come here for laser. Overall the service is good and they have a great machine for laser hair removal. The reason for the 3 stars is that almost every time I come I end up waiting for my treatment at least an hour. They are always late with their scheduling!
If I could give a it 0 stars I would.-Waste of Time-False advertising and information on prices-Not evaluation at your first visit-Miscommunication between the front desk and therapistA good friend of mine recommended me here and I came despite the actual reviews. But now that I came I can tell you guys that bad reviews here are 100% true.Do yourself a favor a look somewhere else where you can be treated as you deserve. Believe me, sometimes is about how they treat you not about money. And if you want to talk about money; yes maybe they could be cheap at the beginning (you receive what you pay for) plus $7 of valet parking because they dont have parking. Something that I didn’t mind but now that I know them Thank God I asked for a full refund which they gave me so lets say that the only star I could put here is for that because they knew they messed it up.There are better places in Brickell! Believe me, just look around before coming here.PS; proof that I showed them text messages between the front desk and me that there was not a problem to change the package even I was told on the phone that prices were the same and then in person, they changed everything and wanted to charge me extra when I was told that the other treatment was the same price. They even told me “GET Radiofrequency AND Velashape INSTEAD WOOD THERAPY Because you wouldn’t resist the wood therapy. And guys velashape treatment has radiofrequency on it so does not make sense that they sell both together!Also, you dont have to have to ask for evaluation if you were told on the phone that you will have one before treatment which is common sense to do to the first-time client.If you want to ignore or have the reason that’s perfect but keep up the communication before you lose more clients! And future clients please lookout at everything before paying through the phone. I am pretty sure they gave me the refund because I have the 100% true on this matter since I had text messages with one of them. They said their policy is not to refund money and they did with me because they knew they messed it up!
Minimal wait times. Whenever I have a scheduled appointment, Im often seen within 5 minutes of when I arrive. Never ran into any problems.
The bad reviews for Dermaclinic are off-putting, and I’m glad I gave them a chance regardless of what others below had said. I am BEYOND satisfied with their services, to say the least. Irene does my Microneedling and deep cleansing facials. Both were so amazing that I splurged and bought many other packages immediately after I saw results. Dermaclinic puts out specials on services I normally paid 3x more for elsewhere, but I get even better results here. Glad I finally found a spa close to my home here in Miami that I can truly trust with my face because that’s such a personal thing to entrust someone with. I’d also like to shout out Kellyn at the front desk who is kind enough to constantly go back and forth with me over text, letting me know what new offers are out, as she truly pays attention to what my needs as a client are and cares to assist me in achieving my skin goals. Thanks Dermaclinic. All in all, I highly recommend this place.
Although I haven’t had anything done, I came here for a general consultation for tattoo removal. I set an appointment for early January, but based on that consultation the office was clean, billing seemed reasonable, people weren’t being pushy, everyone was wearing a mask. I plan on coming back.
Terrible experience. I came to my appointment on time; after 40 minutes of waiting, I approached the front desk to inquire about my appointment time. They told me I was next. After a couple of minutes, I was called by the technician, who told me I was required to shave my back before the laser hair removal for the procedure to work. I was never informed about it at the time of making the appointment, poor communication and punctuality.
I came to this clinic through Groupon. After speaking on the phone with the sales person, who speaks Spanish ONLY, I agreed to pay directly to them the price it was listed on Groupon. I bought hydrafacials and Vela Shape sessions. I am Brazilian and VERY familiar with these type of procedures. I have done hydrafacials in other clinics and all of them took NEVER less than 40 minutes. The facialist always changes the tips for sensitive areas like the eyes and smaller tips for the nose. I kid you not, I was in the room for 10 MINUTES!!!! If I had payed full price for this I would be so furious! Its a joke. Now Vela Shape: 10 minute session TOTAL! Seriously??? I feel so taken advantage of! I will be back to finish my sessions since they are SO PUSHY in sales you have to pay everything in full before you go in. This Business will never be seeing me again after Im done with what I unfortunately purchased. DO NOT GIVE YOUR MONEY TO THESE PEOPLE!!
Very happy with the service here! Cristina is very professional and helpful! Would recommend to my friends and family 😃
Had a great experience at Dermaclinic. I didnt have to wait long, saw results. Pricing was reasonable. Would recommend.
The wait time here is insane. I have been waiting more than 30 minutes for a treatment that does not even last 5 minutes. Crazy
DO NOT RECOMMEND Dermaclinic. Worst experience ever. Initially bought a Groupon for laser hair removal a year ago. (Its just taken me this long to write a review because Im still upset. But this is how strongly I feel about this place.) When I went in I fell for the upsell. Spent $480 all together. After a couple sessions I noticed the laser had an adverse effect the hairs started growing like wild fire on my face (Ive done Ideal Image awhile back and this is not how it worked). I expressed this to Kellyn and was told this is normal. It wasnt. Covid hit and appointments were not plausible. After which I expressed Id like a refund. Was told no refunds. Then I was relocating and was told there would be a location where I move to. Theres none. Still no refund. I tried to just do just do a facial before I moved. But still theres a huge balance on my account for services I havent received and they wont refund it. This place is a nightmare. And yes parking is valet (only) by the hour like the other reviews mentioned. Its inconvenient and the service is just unethical. Ive never done business with anywhere that made me feel like this. Whilst I now have a bigger problem than before I ever went there. Ill have to go back to Ideal Image. Save yourself the trauma.
This is the worst place you can go to get ANY treatment. I started with them in Coral gables and I wasn’t very happy with the service and the waiting time. I decided to give them a SECOND CHANCE and started going to the one in brickell and they are even worse.The lack of management is incredible- the overbooked appointment all the time, you have to wait 1-3 hours even if you come early to your your appointment.For one of my appointments- there were 10 people waiting on the room which 3 of them have the same appointment time as me, and none of them have received any service- Plus the ones waiting that are scheduled before and after 5:30pm.The lady in the the front desk always push you to get more and more deals when you haven’t even started the first session.When someone ask them about the wait time, they don’t know, they just smile and DONT DO ANYTHING, Just ask you to go back your seat and wait.Absolutely NOT RECOMMENDED. They do not value your TIME and money.On top of all bad service THERES IS NO PARKING - you have to pay for valet and they do not validate the parking and make you wait hours! You can end up spending $30-40 on parking just because they are delayed on the job.For my last appointment - employees were just hangin out around talking about FOOD- and sitting down, while the are patients sitting waiting for their appointment,Don’t waste your time and money at this place.
Terrible service, you must book your appointments three weeks ahead of time. they are not willing to work with your schedule. first time client and I do not recommend it to anyone. Staff is unorganized and horrible attitude. Waited over an hour for my service while other clients that got there after me were seen first. When I got into the room the girl didn’t even know what I was there for... Please do not waste your money, take your business elsewhere!
The prices are incredible! the place is very nice sometimes there is a bit of delay and you have to wait for the treatment... but it is worth doing because the prices are incredible and the machines they use are the best... I recommend it to several friends and all they are happy!
I took advantage of a promotion they had and purchase an IPL treatment as one of the people I follow on social media recommend the place. My first appointment the person at the front desk was polite and friendly, and also recommended new services that gladly I didnt purchased after my experience. The first appointment I only waited a few minutes amd the lady that did the IPL seemed knowledgeable and explained every step taking her time so I left pleased. For my second appointment things started to change. I got there on time as always they werent as friendly just ask my name and send me in the waiting room but I didnt do. After I waited for 30inutes before being seen and then when I went in to girls did my IPL but one was being trained. My IPL was the most 5 minutes and I was done. After I left I decided to do some research and read about the treatment online and I realized the service I was getting at dermaclinic was not done properly. Basically your paying for a service that should last like 30 minutes for only 5. But things got even worse for my third and last appointment. They also took my name and send me in but I waited for over an hour and Im not exaggerating, another lady was there and she was waiting even longer than me, and on top of that they dont even take you in my appointment time or arrival at least because other people that got there way after got in before that lady and I which shows they take you in depwnsonf on the service your getting and most likely money wise.The only reason I didnt left is because I already took time out of my schedule and also pay for valet since they dont have parking nor validate which by the way you pay more depending on the time you are in the building for is not a set rate. When I finally went in the same girls that did my second treatment were the ones doing the IPL and again it lasted 5 minutes. I left to never come back. The service your paying for is just giving away your money since you dont get a full service, customer service is horrible you wait over an hour and they dont even acknowledge or try to communicate the reasons why nor do they at least validate your parking ticket for their lack of service. I went there because I thought the few famous people that go there recommended this place and I wanted to try their services but I believed now that they just advertise this place in exchange for free services and is not worth it. Worst customer service, worst service. My advice invest your money in a place that really know what they are doing and that they value clients so they can come back.
Loved the place.. the laser technician cristina is amazing
I bought 6 Velashape sessions thru Groupon for $148.00. After two sessions I realized they were not giving me a full treatment session. They told me as I bought from Groupon I had to get my money back from there and Groupon is refusing to give me anything more than 30.00. I feel this company is using false advertising but not being truthful. They are not properly giving the 15 mins of Velashape treatment to one area as is known to be required to be effective. I know this as I had this treatment with another business. They only did 5 mins and when asked about it they admitted price given on Groupon based on using less time. I feel if they would lie to a Groupon customer to get them to try services for cheap they probably lie to their regular customers too who are spending more. A liar is a liar.
Outstanding service, quality of products and punctuality with appointments.Today was my first visit for the laser treatment and I am very pleased with the service and attitude of the staff, they are Knowledgeable and very professional. Kellyn was super nice, attentive and always a phone call away if you need help. The place is clean, pleasant and modern which was very important for me. The treatment was fast and almost painless. I hope that the result at the end of my treatment will be also satisfying. Also got a Hydro facial done by Yosdan, he was great! very experienced and took the time to explain every detail of my facial and very prompt answering every single question, and let me tell you my skin feels amazing and look flawless, if u want top notch service ask for him . I loved my experience at Dermaclinic.Highly recommended. Also very reasonably priced.
So, today, November 2, I had appointment at 12 p.m on the laser. I was waiting for a terrible 1.5 hours! I always come up and ask girls how long time I wait, but they I just smiled and asked me to sit down. They decided that I was worse than them apparently because I don’t speak Spanish. People who came after me but spoke Spanish let them in earlier than me! No one apologized, no one offered me water. I still have 4 sessions left and if this continues I will be very angry. Believe me, you will not like it when I am angry.I took a photo in the corridor, when I sat and waited, you can look at the time when I took this photo 10 minutes after I took the photo I was invited to the laser room.If you value your time and nerves then do not go to this salon!
Amazing services!!!
Honestly the worst costumer service experience. Every-time I book an appointment over the phone it’s never in the system. Not to mention they’ve been spelling my name wrong despite me correcting them every visit. The wait times are extremely long regardless of your appointment time. I received a text stating that a canceled appointment fee is $20 and results in one less session. So I called to reschedule my appointment to a later time. As I was rescheduling my appointment the lady literally hung up in my face. I called back 12 times and I got no response. I’m honestly going back to waxing. I’ve never felt so disrespected by a costumer service representative. I’ve only had one rude laser technician while there the others were fine. The laser seems to be working. Their costumer service will be their down fall.
Excellent relationship price vs. quality of services are all very friendly and professional! and I got the results I expected!
Horrible, the service is terrible, the dont doThey burn me, and don’t even call me to check on me. Is cheap and badDO NOT GO
I had to purchase over 14 sessions for laser hair removal and after a little over a year my hairs are back to normal. they don’t offer any type of warranty and just claim it’s a hormonal problem. I wish I would’ve known before spending all that money
The location is excellent! Super professional therapists and amazing Debora care knew how to answer all my questions and advise me at all times
Excellent work my treatment for pregnancy stains has worked I feel very happy I recommend them.I feel very satisfied, sometimes you have to wait a bit but its worth it
Excellent work my treatment for pregnancy stains has worked I feel very happy I recommend them.I feel very satisfied, sometimes you have to wait a bit but its worth it
Stay away from this place. I made a big mistake to go here to support a friend that got a job at Dermaclinic - Brickell. #1 they don’t honor your appointment time. Waited there for over 2 hours one time. And the main reason why this place is horrible is because they kept my money for pending sessions. This company charged me for unfulfilled services. I explained to Kelly, the woman at the front desk, that I had to move to Orlando. She said she would talk to her boss and get back to me. She never did. When I called, again, she tried to convince me to give my pending sessions away to a relative and I said I wanted a refund. I attempted to resolve the issue by calling and leaving messages with other front desk personnel but no one ever got back to me. They generally put someone on the phone that does not speak English or Spanish. I never signed a contract or anything that said they were entitled to my money but they kept it anyways. I have filed a complaint with the BBB. Whatever you do, go elsewhere. Oh also the laser doesn’t work. Read the reviews below to confirm.
My husband and I are clients a year ago my husband reduced several pounds and I had a spot on my face that was taken from me I am very happy with the service and with the prices
I did the spider veins treatment and I am happy with the result the doctor is very professional and friendly and the price is the best I got
I am delighted with the place the staff is very friendly they always attended me on time the place is very nice and comfortable and the prices are incredible !!
I am really happy with my treatment really worth it and I recommend it to my friends, they use the best machines and the truth is the prices are the best in the market
Great location and great services. The staff is very helpful and caring. I highly recommend this this spa to anyone interested in laser hair removal. I have gone 3 times and already see the results! They provide many other services and explain everything in detail
I am happy with my acne treatment, there have been noticeable changes, it is an excellent place
I had the best laser experience, great results. Special thanks to Leticia and Christina the best!!!
I have visited 4 times and I am happy so far... the office is clean and well decorated. As for appointment booking, its a breeze! The receptionist is very pleasant and accommodating and the laser technicians are sweet too.
Sometimes you have to wait a bit but it is really worth the price is the best and the treatments are very good, the place to wait is very comfortable and they are very friendly and attentive.
I recommend this place to everyone! The staff is very professional, the prices are amazing. I am currently doing laser hair removal and i bought a package for the Vella Shape. I love the results that I am seeing so far. I will write another review once i finish but so far its been great.
My sister was treated for stretch marks I am happy with the results and I recommend it and I was right I am not done yet and I see the results
I am happy with my treatment for brands the results are already visible
Excellent attention I recommend them I am happy with my treatment
I recommend it is a very nice place, the staff is very attentive and the treatment is effective.
They designed my lips on Dermaclinic! I love the doctor at the clínic!
The worst organization of the business EVER!!!!!!!!! I’ve had multiple situations when I wouldn’t say anything and let it go but it’s the last drop. I booked the teeth whitening online, got the confirmation. Left my work looking forward to get some nice treat for myself after a long week. I spent 30 minutes in the traffic trying to get there for my appointment. And they were closed!!!!!!!! The girls told me “I’m so sorry, I don’t how did that happen”. But why would I care?!!!! I booked it online! Again! I don’t have time in my life for this kind of stuff! Always huge lines always waiting, cancelling last minute, and now this!! You are showing a huge disrespect to your clients like that!! I’m not just frustrated, I really don’t feel like using your services any more and I’ll make sure to spread the word.
Excellent service, I recommend them, they are very professional and attentive
One star for location. I wanted to like this place a lot. They are central located in Brickell near Latitude (above Graziano’s), so that is convenient. I called them to verify which body area I could choose for laser hair removal and they said they can make me an offer better than Groupon if I purchase over the phone at that moment. I was okay with that, albeit a bit pushy for my taste. I went in two days later at 6:30pm and was prepared for a 10-15 minute wait bc after work hours normally have a wait time. Once I got there, they pressured me to upgrade to a bigger package, and I really only wanted what I agreed to over the phone but begrudgingly went along. The wait was ONE HOUR and FIFTEEN MINUTES!!!!!! I was really upset and asked to be reimbursed for the upgrade. They said they could not but to dispute it on my credit card. I am still waiting for the dispute to be finalized. When I went in for the second 1/2 of my appointment (I couldn’t do everything the same day as my initial appointment bc of their ridiculous wait time), I made the appointment for 1:45pm on a Thursday, thinking it would be less wait since it’s the middle of a week day. NOPE, after waiting over THIRTY MINUTES I left and called the front desk asking to speak the the owner/manager because at that point I wanted (and still want) a full refund for everything. I have not had a good experience at all. If they do right by me and reimburse me for both disputes I have pending with them, I will gladly change my review to reflect them owning up to their poor customer service. As far as quality of the actual service, I only did 1/2 or one treatment and I think the technicians were in a rush to leave because they were short staffed so they didn’t take their time with me.
Midtown location - Horrible place, paid for 6 sessions and only got 2 after that I came for my next appointment and the place is closed. After that I couldnt get any email back or call back, nobody is replying to the phone calls for the past week. I went for my appointment today and I was told the place was closed. Nobody called me, nobody emailed me... Horrible. dont waste your time and money.After that I called Miami location to see what is going on and the lady over the phone told me - oh, they closed, interesting. I was on vacation and today is my first day at work so I dont know what is going on ARE YOU SERIOUS NOW?!!!!Anyway, not worth any money at all
Absolutely shocking customer service. Got girlfriend a groupon and they essentially abandoned her and did not provide any of the services as represented. When I called to complain, I asked for the manager or owner. The lady said the owner would be back in two weeks and then hung up the phone on me. Called the Brickell location on 05/13/19 at 1:35 pm. Whoever handles calls like that is in the wrong line of work. Run for the hills. This place takes your money comfortably, but then they want nothing to do with you. Shameful
Irenes facials are unique! I highly recommend it!
Great price and service is decent but the wait is just awful. Every time you wait between 1 to 2 hours. They overbook and in return your time gets wasted sitting to be seen. Each time I come it becomes worse. With the amount of business moving in the Brickell location they should have double the rooms and staff OR not overbook. I would recommend this place if they were more mindful of their customers time.
The prices are incredible the place is very nice sometimes there is a bit of delay and you have to wait for the treatment but it is worth doing because the prices are incredible and the machines they use are the best, I recommend it to several friends and all they are happy
Honestly worst place I’ve ever been to. I went for laser hair removal, got 7 sessions, and it didn’t work at all. Not to mention one time I showed up at the day & time of my appointment and the office was closed and no one called to tell me. I drove an hour to get there, paid for valet, and I waited an hour outside of their office assuming/hoping they were at lunch. But they were just closed and didn’t bother to call and reschedule me! Longest wait times even with an appointment, HORRIBLE customer service, and horrible service in general!!!!! Don’t go, the prices are low for a reason...
Well I drove more than 2 hours to be seen and I wasn’t seen. They told me to reschedule! Why I just wasted my time and gas, if I couldn’t get seen today, then why would I haul my butt back. Well it’s been 3 weeks since I missed the appointment and I came back.They are nice ppl just unorganized. If you have an appointment come early (45min. to an hr) They are very busy & behind especially on weekends.
Shady, shady, shady!!!!!! Laser treatments not effective at all. Waste of time. Always a wait. Last session she basically burned me...cute office but they should totally NOT BE ALLOWED TO OPERATE.
Poor quality service, bad scheduling, a complete waste of tile and money
This place is beyond words! I have been here since last year and I am amazed with the results. Great attention and super clean space. I highly recomend it !
Im having treatment in Dermaclinic (Brickell) with Soprano Ice laser, for hair removal. Ive finished it and the results are amazing!!There’s almost no waiting time, so I would recommend it to anyone. Thanks Dermaclinic!
The scammed me. I did one sesion of laser removal and it gave a horrible irritation in my skin. I asked my money back and the manager (Patricia I think is the name) told me they couldnt. They stole me $300. Stay away from this people.
Such a freaking disaster....the only thing that is saving this place are the prices... The customer service...if there is any... is absolutely TERRIBLE! The scheduling is completely off so be prepared to spend additional 30-1 hour waiting for your appointment. My worst complaint are the ever changing prices that vary from person to person from day to day. Also, if you want to book two appointments at time...well they actually never happen cause the front desk girls ALWAYS (!!!) forget to book the second appointment or tell you(once you are already at the office) that such and such person is not available today so you need to return (yet they do book an appointment via the phone). It happened to me not once not twice but THREE times!!!!! Beware.
This place is amazing! Staff is very knowledgable and courteous. I was in and out for laser hair removal and vela shape. I cant wait until my next visit.
Staff is very nice and courteous and the place is clean, but they do not respect appointment times, they take other clients at my appointment time and are always at least 30 minutes behind. My 4th session today and they took in someone else just as I walked in the door... 40 minutes later and Im still waiting! My time is too valuable to be kept waiting for a service I scheduled well ahead of time and paid for, I will finish my treatment and will not be returning here, nor will I be recommending this place to my friends. I guess theres a reason all their services are discounted on groupon... you get what you pay for and I just learned a valuable lesson.
They started out good and have gone downhill as have their attitudes. Cheaper yes but remember you get what you pay for. Velashape treatments last 5 minutes not 15 which is why they don’t work. Facials are done extremely rough. I was going to try Soprano Ice but they always run so late now. At least 1 hour. Unprofessional! Not enough staff and they overbook like airlines. Never again!!
The treatment is very good I am happy with the results, I recommend it. very good service and the price is the best.
It was my first time getting my teeth whitened, the whole place was crammy, and the receptionist had way too much on her hands to balance.Going into my session, I wasnt given any information on the procedure, just put this on, lay this way, and do that. It was a 45-minute treatment (shouldve been an hour, thats how much I paid for).I was only checked upon once in the 45-minute session, and it was after 36 minutes of treatment. After I was done, I apparently moved a bit away from the laser.Even after my treatment, the receptionist noticed my treatment wasnt so effective, and then offered 15 more minutes of treatment, but I no longer had the time.
I am so disappointed in my recent encounters with this business.BUT what is especially frustrating is their unresponsive ness and lack of professionalism. I Called several times and no one answered until I was rude. By this point I had missed an entire month of laser. When I finally was scheduled the location I originally booked with were “on vacation”.’ Not only did they not communicate this with me but I ended up having to drive much further than I preferred (1hour). Once I arrived, they did not greet me, had an entire conversation over me during my session, attempted to give me a moisturizer to put on my face instead of doing it (I paid money for a service) and then when I asked them to do it they put it on my face WITHOUT RUBBING it in. I’m sooooo disappointed. Not to mention, they were incapable of communicating with me in my language —English! Initially I was very happy to find a company that offered laser treatment for women of color. Most businesses say they do but the treatments do not work. This is disappointing in itself. With all of the technological advances you would think creating a machine to laser thee race (human race) instead of just the white race.
I’m a hair lady i will admit. i was talked into buying more than just a couple sessions to be hairless by the sales rep named Kellyn. i expressed my main concern was booking the appointments since i work office hours. Kellyn reassured me she would accommodate me. however when the time came to book my appointments “Kellyn” made it impossible. she clearly knew my schedule, many times she would transfer my call to a Portuguese crabby receptionist who would have a hard time communicating with me so she or he would place me on a 30 mins hold to later hang up since she became frustrated. a monkey could have done a better job.i truly feel cheated and scammed. they are money hungry and will promise you the world.how about a reimbursement since it became a inconvenience to me. yeah well they said too bad your sessions have expired !! they are unethical, it’s the worst place ever!!! you have been warned.
I have to say that I arrived here and told them I had an appt and they looked at me a bit crazy. Since my friend made my appt I didnt think much of it. I was taken in quickly for the consultation and then when at the register I explained to them I would be back for the Bash on Thursday to buy what I needed. They told me why wait, I could do it right there. I told them I was waiting for my friend. However, it turns out that they would not be available Thursday at the time I needed. I should have called my friend but I went ahead and paid and did the procedure. After sending a picture to my friend she asked me where did I go. I explained where I was and it turns out I was supposed to have gone to DermaCare not DermaCinic. GPS told me I had arrived so I didnt think much of it. However, makes sense why they looked at me weird and why apparently I didnt have an appt. Now, they were very kind, professional, informative and I am happy with my results, but it is not right that they knew exactly what they were doing. For being sneaky I will not go back there.
Lovely people at the beginning and awesome treatment when I first started but it has gone a bit downhill since they expanded. They now rush me so much, its painful. Always trying to upsell me, too.
I have waited 2 months before writing this review. Just dont go there for hair removal. You gonna end up having more then when you started. i have done 7 sessions. completely useless. At the end of the 7th sessions they tell you that you need another 7. At the beginning they assure you you will be fine after 7. One of the many Miami scams.
They lie, they tell you wathever you want to hear. They play nice but they are really money grabbers only...plus They cheat. laser machines working at low strength so you have to buy another cheap package and waste your time in the meantime, velashape is the same... they rush you, they tell you they will work 15 minutes per area when they do 6 minutes per area.. DONT WASTE YOUR TIME AND MONEY HERE.
Every time i come here I wait for 90 minutes to 2 hrs!!! Then if you come 5 minutes late they get upset at You and rebook you! They love wasting your time and then when I spoke to the curly hair receptionist . she just nooded at me to all my questions, very rude and do not come here unless you want to waste hours of your time and be treated like cattle.They over book,make you wait and rush you once in the room so they do it all sloppy and painful!!!!
I had teenage acne marks that traumatized me a lot they managed to remove the marks from my face I am very grateful
Very good work, the attention is the best, and their treatments are effective and I recommend them at the best price.very good work
Very happy with my laser hair removal almost finished with my sessions. The girls are very sweet and professional and very helpful!😀
Good service, low prices and súper profesional staff. The best gift ever
The attention is very good I am happy with my treatment I recommend them, it is wonderful.
Good place but be ready to wait at least an hour and they dont let you have the treatment unless you get there “on time”
Herrible ! !! Cero organization and cero consideration for customers! the receptionist lives in la la land, they don’t even notice you and that you are there waiting for hours they just forget about you and your appoiment! Be careful when doing IPL treatments they burned my skin that I had to go to the doctor! Friking scary clinic and extremely unprofessional !!!
The waiting area is clean and has comfortable seats and a selection of magazines like Nocturno, Brickell and Caras.I know because I waited for over an hour.If you appreciate punctuality, probably not the right place for you. They were also a bit dismissive when I asked how long the wait would be after waiting half an hour.Had a hydrodermabrasion facial and acid hydraluronic treatment, though the esthetician had no idea what I was there for.The treatment itself took less than 10 minutes (my first time doing this treatment, I thought it would be longer as per explanations I had read online).The room itself was nice (clean and a view).
Excellent care and service, I am happy with my treatment and my results
I booked a Hydra facial which had microdermabrasion, I have had countless micro treatments at reputable facilities and this place clearly has no idea what they are doing. It felt like I had a child playing with my face, the process did not make sense - the extractions were done pretty much straight away with no steaming or anything to help the extractions. The microdermabrasion was so rough and messy, I actually asked her to stop and im glad I did - there was one part in my face she went over and over so many times that it became so bruised. The whole process was messy and disorganised, it was meant to go for 45mins and only went for 30mins - thank god! I couldnt get out of there quick enough!!
Horribleeee!! why making appnt when everytime you go you have to wait more than an hour to get your service done, it is true that you get what you pay for, so that membership for $50 a month its not worth a penny, the hydra and rejuvenation facial they dont last not even 10 min. so you wait for 2 hours to get a service for less than 10 min. the teeth whitening is the worse of all!! youll walk out with the same color you walked in so dont get exited!! im canceling my membership ASAP and I just got it, this was my first month! You guys need better customer service, do not overbook, and get more seats! if there is a waiting time because of the bad coordination at least have seats available for all your customers.
Excellent, Im doing my treatment, I attend on Wednesdays and I really love it, the best price and attention.
Wait is horrible . They schedule too many appointments at the same time. Service is done too fast as well
This review is for the hydrafacial and extraction only. Below 65 degrees due to the laser machine, the asthetitian is rough and careless, too fast, extractions were excruciating, hospital lights, cheap hydrafacial equipment, no calming serum, no cream.... cheap facial - cheap results. But everyone is nice.
Lovely people but the service is way too slow. I have waited up to 2 hours to be seen. I just dont have 2 hours to wait for a 10 minute service.
You can only book it online, wich has also glitches.It sometimes is bookes by itself and you dont know that. When you see, you lost an appointment.Or then you decide to go there and book by yourself and the appointment simply disappears. Always a problem..And also every time I go there theres always 1 hour waiting. Ive seen many costumers complaining about at the Clinic.Probably they overbook.About the treatment: Ive done 4 sessions, before 1 month I could see my hair growing up all over again (was weak hair different from the other parts).
Overall I like them! But the wait time is RIDICULOUS! With the soprano ice they dont make sure they get all the areas right, just get over as quickly as possible. I dont understand how they can finish with me so quickly and yet make me wait one or more hours one the waiting room.
Its really frustrating the managment of appoitments, you always have to wait more than a hour to be taken care and everybody complains about the same. It doesn’t mater what day or at what time you go, you always have to wait and even more than an hour. Its horrible.
Very disappointed with my first session, they told me I will see the results with the first treatment, and also the hair will be reduced in 40%, this is not true, the next day I already had hair growing. Terrible experience.
1st appointmentWaiting time: 2 hoursTreatment time: 10 minutesThey do not respect your appointment 😠