Horrible customer service never answer there phone and when they do they have a rude tone at you. I had a car sent out sine March 26 of this year and still this day I have not received the car and I call to question about my car no one wants to answer saying I have to leave a message and they will call back . Please don’t waste your time with them you giving free money honestly
Very bad service. They left our container down two weeks in a row causing us a lot of troubles with our client. It was a pre-paid cargo and our first time using their service. The worst experience. The speech was always the same ...due to the weight and stability of the vessel, the captain and operation team has made a last minute decision to leave some cargo behind. For your information and tracking, this booking in mention, will be our #1 priority to be loaded on the next available vessel... Well, thats not true, because we were not #1 priority the second time as they stated we would be.
Overall the company deserve a -5 star, poor customer service, lack of professionalism across the board. I dont understand how they stay in business for that long. I drop (2) vehicles on March 23, initially they told me it would take 3 days for the vehicles to arrive in Cap-Haitian, Haiti, THAT WAS THE 1ST LIE AND COUNTING: They use this Haitian guy name Gilbert to gain your trust and money, once they receive your money then here come the lies and counting:(2) Lie coming from Nancy Perez, we having issues with the vessel but she assure me the vehicles will be ship on May 9th, that was a lie again.(3) Lie coming from Nancy Perez again, Im so sorry sir, our next departure date will be on May 14th that was a lie again coming from NANCY PEREZ.(4) LIE, MS. NANCY PEREZ SENT A CONFIRMATION EMAIL STATED I guarantee you sir, your vehicles will be shipped out on May 24th....that was a lie again. I spent my entire days trying to reach Ms. Nancy Perez, I couldnt get her on the phone, I left several messages for her via voicemail and email. She has not reply to any of my messages. I spoke to Raul Fernandez, he apologies for Ms. Nancy Perez bad customer, he assure me my vehicles will be shipped out today May 26th. I dont believe either but I will wait and see the outcome. Vessel#347226/347227....I will contact BBB next on this company. DO NOT DO BUSINESS THIS COMPANY, BOYCOTT THEM NOW, WARNING TO NEW CUSTOMER: STAY AWAY.
They was not bad before but now I dont know whats going on, they keep lying to you never give you an specific date. The front desk lady is very rude, she can even close the phone on you. They can keep you container for more than 3 weeks without telling you nothing and now they dont pick up the phone.
Ship your car to cap haiti for safety and punctuality.
I have used them several times and they have great customer service... and they ship responsively... TmI wish they had door to door delivery... Thank you for your services
Kudos to this compagny. The lady who helped me, she is Hispanic and short, little bit chubby. She was very sweet and very nice..I was told the car would be in Haiti around the November 13th, today i got a call advising me the car has arrived.Great job
This fraud company needs to be reported and shut down. I drove my vehicle from Port St Lucie all the way to Miami and paid them to ship it. They damaged my car, shut out the whole driver front tire area along with body damage (more than $1000 in repairs), put it inside a container and then shipped it. Now theyre claiming I didnt purchase their insurance so they wont fix it, as if I had to buy insurance so they dont mistreat my vehicle.It wasnt until afterwards that I learned Im not the only one theyre scamming like that.If you must use this company, make sure to have your attorney on speed dial. They will damage your vehicle and act as if all is normal.Youve been warned
Beware, they are not honest, they charged you $39.00 for printing your bill of lading and another $80 for processing your freight on top of the shipping charges.
We made a great experience over there.... that’s a beautiful place and you feel safe and comfortable to ship very fast your things.....
Reliable company. Nancy is wonderful!
Fast service but expensive.
Fast shipping, my vehicle was in Haiti within a month .
Great staff nice people Nancy the best
Terribly bad customer Service extreme rude customer Service
Super fast shipping.
Very bad customer services,do not pay damages,and will lie on top of that!
Good service.
Service is good and reliable
Theyre reliable
Quick service!
Great and prompt
Worst
100pre on time
Good delivery times. Affordable rates
The service of resivir is super bad and the atiru of the employees are rude
Very good service
Good service and speed
Deluxe