Its unfortunate there are so many negative reviews written about Eulen America when my experience with one of the wheelchair handlers, Tony at MIA Airport, was nothing but stellar.Several weeks ago my mother returned to NYC from a trip to Miami raving about a young man who helped her that displayed an immense level of professionalism and attention. She went on and on about him. Fast forward a few weeks, my mother and I make a trip to Miami and when I go seeking assistance for a wheelchair for her, it turns out it was the same person she had been gushing about, Tony. She was thrilled to be reacquainted him, more so because he clearly remembered her. Needless to say, he was just as professional and attentive as she described him, on top of being hospitable and charismatic. He made us laugh so hard.If someone from the corporate office is reading this, I dont know Tonys last name but if you know exactly who I am referring to, please give that man the proper recognition he deserves and possibly consider hiring more wheelchair handlers with the same or similar work ethic. Hes certainly a gem!

I would like to say if it werent for Maribel (I might have butchered the spelling) a reprisentive of EULEN America, my mother and my sons would have missed their flights yesterday. Maribel was stationed at the Miami airport for American airlines 6/24/2021 in the afternoon. We arrived early however my mother was no tech savvy and did not go online to complete form needed for her flight to London.We were there for 20 minutes trying to do it ourselves when Maribel stepped in and went above and beyond to ensure we were registered online for the passenger registration and again for assisting with the 2 day booking of the COVID-19 test they needed once they arrived in London.Its rare these day to receive this high level of service and I had to stop and recognize her. Maribel you greatly appreciated and you are a asset to your company. Thank you.

The human resources for this department is not working correctly theyre not straight forward with their employees.

I work for this company for 8 months, and I see many people, leaving for different reasons, lower hours, to many cuts between shifts, unstable schedule, and so on, and I say, well let me give it a try, maybe things will be better, but soon I find myself looking at my life, in the same situation the people that left before me., I have never seen anything like, that Group of people have not care or consideration, for anyone, but they small Group of closes friends I am talking about the people of ( Miami International Airpot ) they really are unbelievable that office is Oval Office of FIDEL CASTRO. Everyone is afraid of talk or make any of the claim or say anything at all just obey obey what it is is what it is, THAT IS WAY, SATURDAY 01/18/2020 I give my ID card to my SUPERVISOR in TURN AND QUIT THE JOB, People talking about working at the airport is a good thing but no all the companies work in behalf of the people I will not recommend this company to anyone so look for something else even in the airport but stay away from EULEN AMERICA,

Horrible place to work. And specially the last two years. Their employees are not a priority. They intimidate their employees constantly.

Terrible the lack of professionalism of the bosses of this company, the worker is not respected

I was badly treated by Ariel Medina Torres on Christmas Day (12/25/2019) at Miami International Airport. I was the last person in the group of five people and was carrying three bags so that my wife and daughter does need to carry luggage. Mr. Torres stopped me asked me to check out the bag. I explained that I am carrying more bags for others and they all went through the security checks and cannot come back. He demanded all five people, my wife and daughter and parents, come back out to sort through bags, or to check one bag in. We had no choice but to check this one bag in. I asked him the contact number of his supervisor and company name. He claimed he is the boss and no one above him. He said he works for EULEN. Mr. Torres is not professional and has very bad temper. I dont know if this behavior can be tolerated by EULEN. I will try to reach out to the company to report it.

Ive seen firsthand how this company operates. They recently fired the few people in charge who actually cared for the employees and the future of the company and their clients.Inside they have a mafia powerhouse that cares only about 2 things: MONEY & MONEY mainly those spanish oppressors, they shouldnt be allowed to operate in our free country like that. Workers have rights and the airlines who contract them dont know how they are being fooled.

Horrible place to work, they treat their employees very poorly. I do not recommend you work for them.

Horrible service!! Its been twice already that I request wheelchair service for my grandmother and either they take us late for a flight or we dont get a wheelchair. The first time I missed my flight because they took us 1 before the flight closed the doors. And the last time they never provide us a wheelchair. We waited 32 min. People came after us and they left before us. Nasty service. I highly recommend people to carry their own wheelchairs.

Horrible company. Complete lack of attention from corporate folks with the out stations. No one answers their phones when you need help or assistance. I dont recommend.

Well over 5 years ago, I wrote a complaint letter to Eulen America about the poor treatment of disabled persons needing a wheelchair at MIA who have had to wait one hour and even more after disembarking American Airlines aircraft on international flights to get to the customs area. I have since found better airline options and travel arrangements at FLL. Nevertheless, from the CBS Miami station investigative report today, it seems that after so many years, the services at Eulen America has gotten worse especially for the workers who are treated inhumanely. But since congressional house representatives have become aware of the disgraceful practices of Eulen America from the CBSs investigation, these politicians have become involved and demanding answers. Ironically, some local enablers in authority whose connections have made them turn a blind eye to Eulen Americas poor service are now acting as if they care about the difficulties of the passengers and workers!!

I dont usually write reviews, but I felt compelled to let others know how poor the service was at the Miami airport with Eulen. By far, the most idiotic procedures to transport passengers who need special assistance. My most recent flight through Miami was a horrible experience. Please purchase more wheelchairs and hire additional staff to accommodate the load at Miami airport. Make sure your agents are walking behind or next to unaccompanied minors to maintain eye contact with them to ensure no one gets lost. Develop procedures to work effectively when the ramp closes. If this happens as often as your agents stated, you should be able to handle the interruption. Families missed flights during the time I waited for an agent, and the sad part, some of your own workers are nodding in agreement to my comments of your chaotic procedures. One of the supervisors told me that he works for American Airlines when I asked for his supervisor, so if your supervisor ever reads this post, please consider cancelling the contract with Eulen and find another company with a competent management staff, because the current one is lacking intelligence and competence.

At miami airport, being transferred from plane to waiting area, waiting to be pushed through customs for one hour? You have to do better!!! This is not an efficient service.

If I could give ZERO stars, I would!! I have been waiting almost an hour to get a ride to my gate. That is ridiculous! There are at least 30 people waiting and the ones that speak spanish are getting on the carts quickly. I assume it is due to the person who is supposed to be coordinating since She is spanish. She is incredibly rude and kind of nasty!,This is extremely upsetting. I just dont understand why I have to sit here so long!!! My husband is at the gate waiting for me and he has my medications that I need right now. These are terrible employees!!!! Especially at a busy airport like Miami!

Horrible customer service!! I was going walking into the gate area and was responding to another passenger who didnt speak English and all of a sudden an employee by the name of Hector Gonzalez walked up to me and started demanding that I zip up my bag. I told him that I was ok for now.. Mr Gonzalez then started to harras me by demanding that I then told me to place my bag in the bag size checker. When I compiled and he saw that my bag fit I then collected my bag and attempted to continue on with my trip. Mr Gonzalez then started to hold me back for an unknown reason that he didnt even give an explanation for. I then requested a manager. Mr. Gonzales reply was I am the American Airlines Manager. I said no I want to talk to your manager. So When things didnt seem right I called American Airlines customer service toll free number and through a series of discussions found out that Mr. Gonzalez does NOT work for American Airlines he works for Eulen American a sub contractor for American. So now that I caught Mr. Gonzalez in a lie he started to attempt to assert power that he didnt have and was actively singeling people who he thought were foreigners. I then called the REAL AMERICAN AIRLINES manager who responded and was very curious. He addressed my concerns verbally but did not take action. Eulen American should investigate their own employee as he is a liability for the company not only by out right lying but by actively discriminating against people who speak foreign languages!! This is America. There is no place for discrimination here!!! Especially in a public where foreigners get their first impression of America or American Airlines, this is NOT the person that a company would want to represent their interests.

Miriam Rodriguez is absolutely incompetent. She rudely and spitefully denied my family passage through the priority access lanes (despite our eligibility to utilize these lanes) due to the claim that a musical instrument we were carrying was oversize. This instrument has never posed a problem in multiple trips and indeed was admitted minutes later at a different checkpoint with competent staff. Her English skills were utterly insufficient for the conversation necessary for the job. This reflects a general level of incompetence due to Eulens poor training practices. Fortunately, they also employ apathetic employees, so my advice is that youll have an easier time dealing with them than with their incompetent employees.

Operator of shuttle M5 very rude notice I left off Courtesy. She was mad Myselfcandxanother passenger intutpted her conversation with 2 other workers took me to my gate jumped off told old man to walk to his gate 10 gates away as she ran up to someone named Alex that I harnessed her,he proceeded to tell me she didnt have to tell me her name I was harassing her by asking what the shuttle service was for if not to shuttle passengers, he then told me to report his name which he did not give I got it off his badge Alex. Then he proceeded to talk about me to AA gate agents,in Spanish. They in turn were rude to me at check in

Single worst experience in my 53 year life. My son has Leukemia and we came to airport very early to get wheelchair and through security early on purpose so he can relax, we can eat as he was starving etc... I explained this to this company who put us in a pit of angry people waiting for wheelchairs for 1 1/2 hours and they admitted they were skipping us for passengers that were boarding earlier even though I explained to them we came early on purpose and our luggage handler ordered a fast and high priority wheelchair to have my sick son get through and get lunch. They took 90 minutes and destroyed all of our wait time and we had to rush and had no time for anything. Call Govenor Rick Scott and have this company FIRED from Miami airport immediately. Worst company in the history of this nation. Theres more to the story and it got worse but Im tired of typing. Avoid Miami airport at ALL costs until Eulen America is FIRED !

This is a worst service American Airlines and all others airlines can offer to their disabled travelers. No excuses for to keep lot more than a hour a bunch of disabled persons in a room waiting to be transported in a wheelchair to the airport exit.

Ive seen first hand how poorly this company runs.

Eulen America occasionally enters into crisis within them, reconciliation predominates not too far away where the hearts of many workers were concerned because joining a mouth within that predominates and they have not been able to solve.When one comes to power, a viscous sirculo is created, which sometimes we want to leave, but this is not the case because vanity, selfishness, corruption leads us to a double path to the streets or prison.Never pick up the lag you take to the streets because sometimes the return is worse than a beginning.

Rosa Pandora at the American gate should NEVER EVER BE ALLOWED TO DEAL WITH THE PUBLIC!!!! IVE NEVER SEEN SOMEONE SO NASTY to paying Customers in my Life!!

MARCH 5, 2017 4:34 PMTrain your damn Miami staff. We were very, very respectful, yet recieved rude attitude and mean looks from all your staff.Checkpoint One sent us to two, two sent us to three.Checkpoint one was closest to our gate, yet we had to go through three and the supervisor didnt even let us roll up our canvas painting, we had to throw it away.Wasted 30 mins outside the terminal and missed our flight.Unacceptable, your staff cost me a 200$ painting and delayed me for several hours.I never write negative reviews, but this situation should warrant immdeiadte review of your protocol at this facility.

This is one of the worst companys I have encountered during my travel. Yosmel Lopez who checks TSA- precheck tickets is very rude. He needs to realize he is not TSA and does not have TSA authority. He speaks to customer like they are animals. He snatches the tickets right out of your hand. He is rude and disrespectful and poor representation of this company.

WORST COMPANY TO WORK FOR IN THE WORLD!!

My mom traveled on September 23, 2017 from Newark to Miami AA 1614, the flight arrived on time 0432 PM. I request wheel chair service because my mom is 87 years old and took for Eulen America employees one hour and two minutes bring my mom from the gate Echo 11 to the the Exit at D21.

Excellent place to work . Friendly atmosphere

We need Delta Ramp Workers at MIA. Eulen is not cutting it.

Employees are rude and foul mouth. Same set every year .

This has been the WORST experience of 67 years here in earth!! I will do everything I can to avoid flying into Miami. I cant even describe the unorganized mess, whomever is running this needs to be fired and required to pay every passenger that had to depend on this service a huge amount of compensation.

They dont even answer the telephone as: Eulen America. You dont even know who youre leaving a message with.

October 30th MIA, had relative arriving in flight 1113 and she is 88 years diabetic. She was hold inside terminal for more than two hours. Flight arrived in terminal E gate 10 service was terrible, terrible, terrible.

Disgraceful handling of assistance of handicapped people, no wheelchair available, endless waiting, what a great welcome to Miami airport!!

Bad company to work

Very nice.

The worst

One of the worst airport companies, where the workers safety regulations are not respected.

I worked with them when I arrived in this country in 2000 and a very close group and the super special supervisors did very well.

Great service.