Ok so I track my packages religiously when I order anything. And I order quite a bit of stuff online. Until this last order my packages have never passed through this location. And also.. until this order I have always received my packages on time or early.. but this location managed to send my packages all the way to the east coast basically ..up in north carolina. And Im in Oklahoma .. right next door to Texas.. so Im curious as to how the heck they managed to send my packages all the way to North Carolina.. then my packages made it all the way back to mesquite Texas (lol) and sat around for a day before they decided to send it in the correct direction. Every other facility processed my packages in an average of one hour (great job other locations!). I dont know whats going on at this UPS location ..but it isnt good. All in all because of this mesquite location ..my packages were delayed by almost a week. :(

Had a great experience at this location. Went here to pick up a package was nervous with all the bad reviews but pleasantly surprised when I got there. Gentleman helped me as soon as I walked in and was able to find my package quickly. Was in there less than 5 min.

Very polite and fast service.... definitely will recommend thus place

Great place to ship thing out. Cheaper than the post office.

If I could have give them ZERO star, I could. The employee there does not have any responsibility to do the job. They are being rude and dishonest on the service they provided. After came here for first time, I will never come back again.

Hands down the best. Have multiple issues with fed ex,Amazon and DHL. Ups always delivers my stuff early and I get a lil thirsty for them uniforms lol. Keep it up brown!!!!

Save yourself time and money and just use a different company. My company paid $180 for expedited shipping so that it would get delivered to our office before we moved only for them to take over a week longer to deliver which they weren’t able to of course because we had moved already (no way they will refund that either). Because of this poor service I had to take time out of my day to drive there to pick it up only for an extremely rude worker to refuse service to me based on the fact I couldn’t “prove” I worked for the company when I had emails with tracking numbers for the package. His tone was very rude as he kept threatening me with not giving me my package (theft?). I cannot believe UPS treats their paying customers with such disregard. It’s appalling .

Great customer service. Great employees.

I fell at the location trying to get checked in because of bad concrete. The security guard watched me fall and never stopped to ask if I was ok. Then I called into dispatch and he laughed when I told him. When I was leaving the one security guard that watched me fall and another security officer came to check me out. She asked me how my day was. I told her humiliating and told her what the other girl and dispatch did. She was the first person to all if I was ok. So so rude

The absolute worst. Everytime Amazon ships a packet with UPS, I know its gonna be a complete s*** show. They ALWAYS, ALWAYS say they attempted delivery even though I dont leave my apartment waiting for my packet and they never even knock!! They got some lazy mother effers that dont want to find my unit so i guess they just mark it as attempted to deliver.

Top notch, 1st class service....

If I could leave no stars I would. The workers here at the customer center are the definition of lazy. They direct all customers to call the 1800 number instead of attempting to offer any assistance. When asked how to submit a claim their response was “I don’t know.” They do not want to do their jobs and if that’s the case they should not be employed. I was notified by UPS that my package was ready for pickup at this address. I drove over 20 miles here to get the package and it is not here. When I asked what my remedy is, she stated I don’t know it’s not here it’s in Dallas. UPS consistently offers subpar customer service.

Super friendly security guards. Easy parking and easy to find an empty trailer.

All good, drop and hook load. Trailer was at a different lot just a few blocks away. Everyone was nice and cordially. They will give you the address to the drop lot where your empty trailer is. Entrance gate address is 3000 sky line Dr.

Ups is the best. Always good to come and experience a great staff helping out.

Worst place to pick up a package... Package been there for 3 to 4 days waiting for pick up and no one knows nothing. Lazy bunch of workers. Oh you gotta wait on a call..... Smh why when it says order complete and ready for pick up. Best to go to FedEx.

Have never had an issue with a package getting lost…that’s until it made it was thru this center. Must be taking peoples packages and selling the contents for the amount of packages that don’t get delivered out from this center. Had to have items shipped again…let’s see if they lose my package again this time!

My job excellent job and benefits and retirement

Package has been at this center for 2 weeks and according to their own tracking been in route to be delivered for a week and half and then getting cancelled every night due to severe weather. Then I request to pick up the package and guess what it’s not there either even though an email was sent telling me to pick up the package. I live 9 min away from this center absolutely no reason it should take this long.And rude unhelpful service when at the center.Ridiculous.

They send out false notifications stating packages have been delivered and they are not. I had a notification stating package was delivered. I was home so I ran out to get it as soon as i received the notification but no package was found. The next day i received the same notification by text and again i ran out to get the package. No package again. I wait 2 or 3 days and package is no where to be found and not delivered. I called Sephora to let them know items were not delivered. They send the items back out to me. End of claim. 2 weeks ago I receive another package by UPS and of course I happen to be outside this time. The driver hands me the package and proceeds to ask about missing package. Advised her it was never received. Driver is apparently under investigation for not delivering packages so now she wants to tell me she will no longer leave unattended packages at my house since my missing package is under investigation. Thats not my problem. I have lived at my house for 16 years and I have never had a package go missing. Not from USPS, UPS, FedEx, or Amazon. And some of them are stupid enough to leave it outside the gate. Now I have a package that she refuses to leave because I am not home. It is an inconvenience for me to keep trying to locate my package when all she has to do is make sure she leaves it inside the gate. I have dogs and surveillance for security. Dogs are not always out either so that shouldnt be a problem. UPS needs to hire better employees!!!!!!!!!

Safe Covid practices and staff, even though very busy, were friendly and polite.

Person in charge of hold delivery item was rude with no etiquette. Doesnt allow you to speak but speaks over the customer. Very dissatisfied service and I believe he was older male African American over the phone.

Bought next day shipping the morning of the 29th.The item was in transit the night of the 30th and hasnt arrived.So not next day.Normally this wouldnt be a big deal but this isnt the first time this UPS truck has dropped my stuff off at the wrong house, held my items at the hub, or missed shipping deadlines for upgrades shipping.

I liked the service. I think they can do much better and faster

Went to do return thru UPS and store could not scan their own code. Said we had to go to a UPS store. When I asked where they could not advise. Absolutely NO customer service

Well I gave it a 3 star.UPS is great~ BUTTheres 1 particular individual that works there that is flip-flop.Please come on get over it, lighten up~I try to avoid going when this certain person is there.Maybe I need to check that schedule. lolI thought I was an old fuddy-duddy, but you top the cake.Even in this day and time its nice to have customer service be nice to you and approach you with a smile on your face..That is your job, right?I believe when someone hands you their DL or CD to your hand, it should be handed back to the customer the same way and NOT slapped down on the counter.PS you may want to ponder on this for awhile.#Somewhatdissatisfiedcustomer

Great lady helped me. She was patient and understanding. Would come here again just for the service.

Never have been inside of the buildings just passed buy

Busy place. Trucks in and out constantly

My package has been sitting in the Mesquite warehouse for almost a week now, 20 min from my place, and I cant get ahold of an actual person. I setup to be called, when I received the call, there was no one on the line, and I cant setup to be called again.

They do as little as possible. The old.man i worked with was very confrontational and bordered on rude. Im not going to use them any longer.

I read that my delivery was attempted at around 06:30 (probably flagged as undeliverable on their end because its a new address). I just called the UPS center, who told me that these guys would contact me by 10:00. They contacted me by 10:00 and are sending it right back out tomorrow. The girl I talked to was helpful, and everything has gone fairly smoothly so far, predictable hiccup aside. Ill update if it turns into a super difficult situation, but my experience with them has been fairly good.Update: Everything was exactly that simple. Package received. Thanks, guys!

Ok so how is UPS going to reply to a review I posted telling me that If I needed further assistance to contact them on one of their sites and when I do it pops up with an automated message saying message wasnt sent because UPS doesnt accept messages from everyone. I guess their sites are as bad as their locations.

It took a moment for someone to come out and serve me. Despite me being handicapped, there was little effort to assist me with shipping off my package. Just voice guidance as if if being handicapped was contagious.....

I work here at the ups mesquite hub and I constantly get harassed by this guy named Eddie the managers need to do something about him. My name is Laura smith

When I tell you you can receive your package next day and you pay for that to receive it the next day that actually means the next three days it’s been three days and I still haven’t received my package and have been given no notification of wine so I would not recommend using this facility are using UPS The staff was not very friendly and careless would not recommend using UPS to ship packages

Fast and convenient package pick up

OTR driver Drop&Hook

They tried to deliver twice to my space didnt leave a notice that they tried to deliver. Called the 1800 number spoke with someone they said ups would have to call me back. Gentleman called me back i asked if I could pick up he said yes he would put it to your customer service center I had from 12 to 7.30 to pick up I get there around 6 to pick up the package and sure enough yall dont have it and its been returned to sender. Thanks alot UPS.

First UPS made a delivery attempt at my apartment, but nothing was attempted. They didnt come to my door, they didnt call me, they didnt talk to the leasing center, nothing. I was home the whole day. Then because of my horrible experience I decide let me just pick the package up myself instead. This customer center is pretty far from my place, about 30 minutes, but they said its the only place I could have my package picked up, God knows why. I called UPS the next morning to see if my package was ready for pick up, they said yes. I drive to the customer center and they say the package has not arrived yet and will be there later this afternoon. So after driving back home empty-handed, I try to find a contact number for the customer center. There is NO PHONE NUMBER listed, I spoke with UPS support and he has no idea why they told me the package is not ready. I asked if I could speak with someone at the branch and he said a number doesnt exist. How could they not have a number for me to just verify that the package is actually there before I waste another hour of driving?? Theyre probably too scared of the customers who would call them due to their horrible service.

Nice place with humble staff team members. I went to get a package and the staff team members were so friendly

I have been a customer at UPS for several years. Mike and staff are very professional and patient.

Terrible! Got email alert stating that package is available for pickup. Yet, when I asked for it, was told that it is in another building and would take several more hours to retrieve. Logistics Fail.

Uncomfortable venders have to be wond wit metal detector

Ive always liked my relationship with every UPS hub I go to mesquit is the hardest one to lovatr a trailer at but the yard drivers are always polite and help

Been waiting for a package since the 25th of Feb. Come to pick it up and they cant find it. Came back later on the same day and turns out my package is in the back of the facility but because they dont have a driver they cant bring it up to the front for me! This is the most frustrating experience ever!

Organized and friendly people

They sent a package that had a higher price value and was a very important gift I had next day aired and spent extra money on to the wrong location. Not to mention ups customer service is terrible good luck getting in touch with someone helpful or useful. Very very irritated on this whole experience.

My boy Eddie always making sure all packages are sorted and distributed properly. UPS needs to give this man a raise. So much undervalued talent. 💯💪🏽

I have no idea what’s going on at this location but every time I see one of my packages land there I already know it’s going to be delayed, 100% of the time. Sometimes it’s not so bad other times is pretty bad. This time around I had three packages coming at the same time all scheduled for delivery on the 21st. One landed in mesquite tx and sure enough it was rescheduled for the 27th while the other two arrived on time.. smh!

They are very professional and go above and beyond.

Easy work if youre not lazy

Overall a very poor experience. There is no adequate way to reach them except via the generic UPS 1-800 number. Every single time I talk to the 1-800 number they PROMISE the shipping facility will call me. I verify the phone number they will call me at. Yet, they never call. I have PAID for the guaranteed delivery window 2x with this package yet it did not come at all on those days, let alone come during the paid-for window. No one can help me. No one seems half interested in helping me. I guess my package will continue to be loaded onto the truck daily, not delivered, and returned to the shipping facility forever. Package Purgatory.Update: After 3 days of failed deliveries and unknown issues, I finally got a call from a real person at the facility (Tanya) who finally helped resolve the issue generally satisfactorily. They could not meet the My Choice time I had been assured of by customer service the night before but they did get the package delivered period. Tanya was the only helpful person I worked with during the 5 days this went on.

Easy in, out, parking was ok. The interior is a bit rundown. Kinda like one of my old girlfriends.

Bunch of rude people in the officeThey acting like they own that facility.

When I need a update or there’s a delay on my package there always there to help me.

Waited over a week for a package sender sent with nextday Air saver and it wasn’t delivered and now it’s being returned to sender without even trying to be delivered again. They said I refused it but they just skipped over my house. Worthless and useless. Scam of a company.

Worse delivery company in business! Nothing ever arrives when it is supposed to be! I get packages delivered at 10:45 o’clock at night and sometimes lost all together! Tell your vendors to ship your packages via Fed Ex if you really want to get them in a timely manner! I’ve been in the transportation industry for over 30 years and this is notorious of UPS!!!

Very nice place i love the set up and the people are very nice

I’ve been waiting for a package for three days now. I acknowledge I was not here to sign the first day but I have just been getting the run around since then. I’ was told it would be sent with next day air and no attempt was made. Now I’m told it may be until Sunday or Monday. So frustrating.

Only downfall to running ups is hurry hurry hurry aint even got time to stop and take a ahower

Great place to visit and do business at!

This station is a joke, cant deliver for 4 days in a row because address is incorrect which I confirmed probably 10 times over past 3 days. A business where UPS has been delivering picking up for over a year. 1-800 customer service is a joke, same with station customer service/drivers bunch of incompetent people who get paid not to deliver your packages. They dont deserve a single star, by far UPS Mesquite is the worst delivery station Ive dealt with.

The older caucasian guy that works in the front is very rude, he will talk to you as if your a little kid, he will also cut you off when talking. He was belittling another customer whom gotten so upset about his behavior that he just walked out. This guy should not be working in customer service.

Wonder why my order got to Mesquite facility Saturday 3am and hasnt moved since, but it shows delivery date of jan 13. Its only 90 miles away.

They are very helpful.

As a former employee, Ive seen how packages get thrown around (Ill admit, I was a little careless too).But worst of all, every time I or my dad get a delivery, they just drop the package on the ground and leave without a signature.

Good customers i didnt stay long. I walk in & out

Worst company EVER!!!! I spent the past 2 days trying to find the package full of medications for patients and after spending hours on the phone I get a call from some horrible woman who had the worst attitude and when I asked to speak to her boss she hung up on me. Mangers and Supervisors of UPS get some better employees.

I only give one star because otherwise I wont be able to post the review... Staff at customer care at Mesquite warehouse is the worse Ive encountered. The site/app said package was ready to be picked up.. I go there and tell me is not there.. 3 different occasions in three straight days.. I get the update the package is there only to go there and be told i not.. when I ask for more details.. the wont give me any... the older white male is the worst.. monotone (I dont wanna be here, I dont care about you tone of voice), no eye contact...will I ever get the package only God Knows...

They unloaded my tlr and left 20 empty pallets,a big box and a bunch of plastic on my trailer !!!With the way theyprance around the lot,Walking infront of moving vehicles, with their nose and back pockets in the air like a bunch of proud ponys,,,I would think they would have alittle more consideration than to leave that much trash on trailers.What a bunch of,,,, nevermind.

Easy to find, fast to get in and out. Night time.

Its a fulfillment center small pickup and return parcel for public

I picked up a package one day and a guy named Eddie touched me inappropriate I want too talk to a manager my name is Crystal and something needs to be done

UPS has had my package in Mesquite for over a week and have not delivered it. THEY WONT ANSWER the phone either.

1. Delivered package to wrong address2. Made the claim early enough to address same day3. They admitted the mistake and didnt call the driver for a few hours. Now UPS says it will be delivered the next day.( If the driver can read.)4. This little screw up has cost me big money. Got brown? Nope, aint got sh**!

I have been waiting on an expedited package since 11/18/2020 from the Mesquite Center to Garland, still has not received it, however, it has been in route to Garland since the 18th. Wow! So unprofessional.

When I come here Im going home.

Place with very clean and professional they use type protocol due to the coronavirus

Held my package at the wrong location, place looked as if unused for years

Easy to find, easy to get into parking. Handled my package quickly and efficiently.

Very fast and efficient. I had to pickup a package from UPS instead of my house. I showed up with my name, address, and drivers license and had my package in minutes. They let me borrow a Dolly to carry my large packages to my car.

Worst customer service in the world. UPS sent me an email saying my package was available for pickup. I drive out there. John tells me that no, my package was not in his center because he knows it wasnt there. I was pretty sure I saw the package and he acted like that was impossible. I call UPS customer and they assured me my package was there - UPS online and John got into an argument with John telling UPS that they were wrong. I called back and UPS is telling me that I can go get my package. I have no idea what is going on - so I reported this matter as fraud.

I want to give our local UPS driver in the Plano 75075 area who delivers to my house at least twice a week 5 stars. This guy hustles every day for years. I see him daily in other areas on his route & hes always hustling. He is courteous and helpful. I hope that someone at the hub recognizes him for his excellent work!

Helpful people here, got a free box.

Made online request for my large important package to be sent to this UPS facility so I wouldnt have to worry about missing delivery.Received email at 7:47am telling me my package was ready for pickup.Showed up around 2:30pm and was told that my package is still on the truck and probably wont be offloaded until tomorrow.NOT COOL.

It keeps changing delivery date after being notified package would arrive on time . How unfortunate I hope target will consider changing its shipping service fed ex and usps do a fantastic job at delivering my packages on time .

No matter what you order or who you order it from, if UPS is involved, your order will be late.

Can’t ever talk to someone real, my package is was supposed to be here on the 2nd and now it want even give me a date . They want even push my package out

Thank you, UPS DRIVERS! for working during covid-19, thanks to you guys ! I was able to get my replacement Phone delivered . God bless!

This location is very convenient for both dropping off packages as well as having my shipments held if Im unavailable or not in my office. Never a problem & prompt service always.

You basically drop off and pick up empty.Your in and out so fast you dont have time too chit chat. But friendly environment.

If there was an option, i would rate this place with a big fat 0. I had taken a day off of work to be able to recieve my package, they jad told me it was arriving on the said day but later on they changed the delivery date to the following day. Customer service is absolutely terrible and very useless.

Smooth experience... In and out in no time flat

Very helpful and polite

Ive never met such rude people before. Its like when you walk in, they immediately hate you for doing that. Not helpful at all. Hate this place.

Over the last six months I have had five packages delivered to this location because they needed a signature of someone over the age of 21. The address on the package is the same as the UPS location, 4200 Samuell Boulevard. Each time I have gone in they harass me about the address, insisting that the address on the package is my home address even though I know every single time its their address. Today was the last straw. I went in to pick up my package, received the same grief as always about the address and explained that it needed a signature from someone over the age of 21 and that is why it is delivered to their location. The woman who took my name went in the back to look for the package and came back, asked for my name again and then she said its not there. I pulled my tracking number out to prove that it was delivered yesterday on the 19th. They put the tracking number into their computer and said it was delivered to the apartment complex across the street. I live about 45 minutes from this place, Im not driving back. Happy Thanksgiving to the office staff at the 4200 apartments across from the UPS hub. Enjoy my wine . I called the company that I order from and had them switch my packages to FedEx. They at least youre going to send me a free replacement well just use it for Christmas.

They cant get my package delivred to the right address. Most of the time it ends up in a random neighborhood 5 miles away. On top of that cant get intouch with nobody at the store nor the 1800 number. Absolulty ridiculous.

Worst place to pick up a package they never got your packages ready

Great customer service when dropping off packages at this hub! Thank you UPS employees!