So far,On such short notice,Acremation was the ONLY place I called that worked with Me and were kind and accommodating. Laura thank you for everything! I honestly couldnt believe how many other places were only about the money when My Mom had passed 5 mins before,bc the hospital failed to tell me they didnt have a morgue before taking my mother off the ventilator, But Acremation was wonderful so far. I would highly recommend them.
Even though I had change of plans. They were understanding. The staff here been so nice and kind to me during this tough time. I definitely will recommend this company to anybody! Thank you for all you do and helping family get through it by making it easy for everyone.
The staff member I spoke with was very helpful and pleasant. She answered all of my questions and helped me figure out what exactly we needed. If you or someone you know is thinking about cremation then we high recommend aCremation.
This was the most awful experience with a cremation service I could imagine. There was NO service here. My grandparents set up plans with this company several months ago. Today (Saturday), the hospice nurse and my grandmother were told this company would be unable to pick up my grandfather until MONDAY. When asked why, the first excuse to come out was the winter storm experienced this past week - but that is not a valid excuse given the roads have been cleared. Only THEN did they proceed to say their storage was full. When asked what we should do, they told us we should try contacting a different funeral home but refused to recommend any or contact any themselves to check around. The best they could do is sorry. There is no excuse for their lack of accommodation in this situation. We promptly removed my grandmother from their registration as we will not be using this company in the future. We will be actively recommending our friends and family avoid this company due to such poor integrity.UPDATE: Thank you to the owner for responding. HOWEVER, it was not only your lack of transparency but the fact your business was unwilling to provide any solutions other than call another funeral home. What I dont understand is how thats not YOUR job. How is it not YOUR job to ask around to see who else has room? And as for your comment about how my grandparents had only registered and hadnt paid or made full cremation arrangements, 1) that shouldnt have stopped you from helping us find alternative and 2) they didnt want to pay in advance, but they gave you their credit card number to have on file and the established plan was for you to make the charge after you came to pick either of them up. There was very well a plan. So maybe you didnt have a legal obligation to do anything since no money had yet been exchanged, but let me be clear that you DID have a moral obligation. So yes, I am upset. I am angry. You could have done more, and you failed to. You caused my family grief at the worst time in our lives, exactly as you said. Thats why my grandparents had made plans with you in the first place, to avoid having to worry about finding a funeral home when the time came, and you didnt offer ANYTHING to help when you couldnt do the job yourself. I encourage you to learn from this and, in the future, I hope any family that finds themselves in the same situation is provided with solid alternatives (for example, we called funeral homes x, y, and z, and x and z both have space and the ability to perform the services we arent currently able to provide). Do better. Be better.
Extremely professional and empathetic. You do not have to spend a fortune to get such care. The affordability is just an added benefit without any corners cut on respect for the deceased and their family. God bless these people.
I would highly recommend aCremation. I lost my mom and it was her wish to be cremated. With the help of the staff at a aCremation I was able to complete her wish. The staff kept me informed every step of the way. I was also very impressed with the cost. Very affordable.
The staff of Acremation was a Godsend. They went above and beyond to insure that this difficult time was taken care of in a professional and loving manner. They respected the families wishes and eased the emotional toll.I highly recommend them and have. Wonderful people. Forever grateful for their services and when the time comes I know they will take care of me.Respectfully submitted,M. Starr Burtis-Bouyer
I am so glad that we chose aCremation to take care of our loved one. We had some difficult circumstances and they were so helpful and supportive and helped us every step of the way. Thank you so much for the care and devotion you give to families in need of your services. Highly recommend this company!
I am in awe of how kind everyone was, even in during there job of picking up my daughter, they showed compassion.. but when it was time for me to pick her remains up... the gentleman bought them out I was emotional, he stood there until I cried and got myself together and then he handed her to me... I am grateful and was impressed.. if his compassion
If it wasnt for the low prices here. We would not have my father in laws ashes. For which we are very thankful for. Thank you god bless you
When my brother was admitted to Hospice, I contacted aCremation to start making his final arrangements. They were recommended to me by a close friend. I found their service to be reasonably priced, prompt, easy to understand, and easy to access. Because everything is handled online or by phone, there are no appointments to make or traveling involved. I completed all of the paperwork online, at all hours of the day and night. Their prices are plainly listed on their web site, with no additional hidden charges. You pay for the basic cremation, any additional death certificates, and overweight charge if the deceased is over 250 lbs. I printed out their remains release form, and care cards and left them with the Hospice staff.When my brother passed, the Hospice contacted them directly and they were there in under an hour. The man arrived dressed in a suit and tie, very professional and compassionate. He completed all of the paperwork required by the hospice, allowed me time with my brother, and took possession of the remains. I was then sent the additional forms required to complete the process online. As they were preparing the remains, they discovered my brother was now under 250 lbs, and refunded me the overweight charge. I was very impressed by their honesty. After all the required forms were completed and they released the remains, it took 3 business days until I could pick up the ashes.I highly recommend aCremation to anyone seeking this service for their ease of use, reasonable price, honesty, rapid response, compassion, and attention to detail.
My experience with aCremation was Very Good actually Excellent. Both my mother and my father were attended by aCremation for their final directives.The directors who picked them up were truly respectful and caring individuals. My mother passed a year before my father. That was our first experience with ACremation. We were so very pleased with their service that my father wished for them to take care of him when its his time. My fathers body was draped in a American Flag as he was taken from his Assisted Living Center as he was a veteran. He didnt request a draped flag. That was totally unexpected and much appreciated! I would highly recommend aCremation to anyone and I plan to use them when my turn comes.
They handled a complicated situation with a lot of patience, that I appreciate. My only complaint is that they did not send me the death certificate, as was asked specifically. It was released to another family member and I was told to get my own copy, after. Its my right, as next of kin, to be sent the original dc as requested.
Though a very sad time for me I feel aCremation went above and beyond the call of duty. They were so amazingly helpful and kind. I will be recommending them to many people. Thank you aCremation. God bless.
I had an issue with the survey and wasnt able to click back. I would recommend this place to everyone. The staff first apologized for my lost and gave step by step details of what would happen. They picked my family up from the VA hospital exactly at the time given. My experience was wonderful because they explained and answered all of my questions without seeming agitated. Thanks!!
My mother was ill for several months before she passed in February of this year. I had contacted aCremation through their website and arranged for her care before she passed. It was all done online and I was given a quote minutes later on what the cost would be. Once she passed, I contacted them and they honored the quote even through it was months afterwards. They were very caring and compassionate when speaking to them on the phone. They answered all my questions and followed up with emails. I picked up remains were picked up about 3 1/2 weeks later. They gave me may different types of options on urns too. I was very satisfied with their service and would recommend them.
My experience with aCremation was EXEMPLARY!Being in San Francisco, CA, and my precious sister passing away in San Antonio, TX. during the heart of the Coronavirus pandemic, I was unable to go to Texas and make final arrangements. With all arrangements needing to be completed online from finding a service that had the ability to handle all aspects from picking up the remains, to direct cremation, shipping the ashes, and then filing all necessary paperwork and doing so in a timely manner at reasonable rates was an undaunting task.As I recall aCremation was my second phone call late at night and this amazing lady on the other end of the line assured me, I had made the Right Call. Her patience, professionalism, and caring tone of voice told me I HAD made the right call!Through email and phone calls, I was kept informed of the process including any and all delays COVID caused due to the influx of unnecessary deaths.Shipping was above and beyond what I expected. The shipping box was clearly labeled, as to contents and arrived on schedule.In the future, if I am once again in need of this type of service, I will make the Right Call again, and Call aCremation!
I lost my father in July, on top of dealing with this sudden loss. We also had to deal with the fact there were no plans set in place and no insurance to cover any costs. It was devastating to say the least. We knew right away with low funds and covid-19, that we were looking into cremation. We got online and started checking prices and felt defeated. We were looking into a simple, plain cremation, no service, and still the prices were insane. My sister-in law is a RN and contacted us to tell us about acremation. I called right away and was met with such a soft spoken and caring person. It was indeed hard for me to speak in that moment and she was nothing but patient. I felt comforted, although it was not in person and I did not know this person. Once all the arrangements were made, I was told they would keep in contact via email each step of the way, and I was. I was notified as each step was complete. Once the day came to pick up his ashes, I was a mess all over again and the gentleman that brought him out was nothing but nice and made sure I would be ok. Even told me he would pray for my family and I. I am crying as I write this, remembering that day, but I am filled with comfort in remembering how nice everyone was throughout the whole process.
The lady at acremation was outstanding!She was low-key, extremely kind and was reassuring at our time of loss. I couldnt have asked for one better for both my wife and myself during our grieving. The loss of our son was unexpected, untimely, traumatic and very painful. He was born after his sister, who had passed preceding his birth. He filled the vacancy of her loss for so many years and brought us both so much joy. Lance had a loving heart and was deserving of the dignity in death provided by the team at acremation.They made the process less painful and helped us more than they might realize. Thank you for the beautiful Urn that we memorialize our son in our home. He is in his room surrounded by artifacts that represent his life with us, his joys and all of the memories he provided us.Thank You so very much for your gentle assistance with our son Lance.
Our experience with ACremation exceeded our expectations. We did not know how to handle the remains of our loved one and we felt we were guided compassionately through the entire process. The ACremation staff was super attentive, professional and helpful through the entire process. The remains of our diseased loved one were handled with utmost dignity and the entire process couldnt have been more simpler and smoother. Also we priced other cremation services in the area and ACremation was the most competitive. We received a stellar quality service for which we were most grateful. We highly recommend ACremation services.
This company handled my mother cremation. I found them online. Right price and easy deal. Respectful people on the phone and thru the end of this matter. I recommend them 100%.
Staff was responsive and made process super easy. Not only were the sympathetic, but were supportive and answered all questions. Thank you on behalf of my family!
I had a great experience with acremation and would highly recommend them. Anytime I had a question they were always there to help and made the process as painless as possible.
The team that came to take away my friends husband who died at home, were very professional and extremely kind. They took great care getting Gary out of the house in the most peaceful manner possible. Great team very intune with my friend and the difficult time she was having.
ACremation was certainly a blessing for our family during a very difficult time.It was affordable and the staff was professional. The ladies that came to us in the early hours of the morning were very kind, respectful and considerate.
ACremation has been my familys choice on two occasions. Both times, aCremation was compassionate, supportive, caring, and professional. My sister and I are truly grateful for the comfort they brought us both times we reached out to them for cremation services. We highly recommend them.
The service was extremely professional, compassionate, timely, and efficient, at a time when one requires that most. The pricing was extremely competitive while providing a service that was above expectations both in timing & quality. We were very happy with them and would/ will recommend everyone to go to them first.
They were kind on the phone. They stuck to the quote given. The gentlemen that came to the home were very respectful and gentle. Im glad to have used Acremation and recommend their services.
These people are great. I highly recommend them.
ACremation was very easy to work with. They answer their phone 24 hours a day and my loved one passed during the night. They talked with the health professionals and after the death certificate was signed by the health professional they set up a time to collect my loved one. They treated my loved one with respect and care when they came to transport the body. They were caring and professional throughout the process. I would definitely recommend aCremation.
They were wonderful in helping me to memorialize my dad. His wishes were to be cremated and they made the process very bearable.
ACremation handled everything for my Mother with professionalism and a sense of compassion. It was straightforward and when I did have questions, I received answers immediately and was able to move forward. I also appreciated there were no limitations that I encountered with the obituary (length mainly). The process to pick up the cremated remains was quick and easy.
Love, love, love everyone we dealt with. Thank you so much for your gentleness, kindness, patience and compassion dealing with the loss of my mother. Our family appreciates every one of you!
I was pleased with aCremations services. They handled all of our needs. It was a little slower than some companies may have been but we were in no hurry and everything was done correctly and efficiently. Their costs were very reasonable. I would highly recommend if your looking for a low cost and reliable cremation service.
I really appreciate the staff after the passing of my mom. Everyone was very helpful and very compassionate. They even got fingerprints for me so I could have some keepsake jewelry made.
Every thing ran smoothly. We did not have any problems with your company. Thank you for helping us through this difficult time. We received our death certificate with no problem.
The staff of Acremation was very caring, helpful and professional sorting out the final arrangements of both my Grandmother and Mother. Their calm courtesy was most welcomed during that most stressful time.The process was very affordable and I was never pressured to purchase something that ultimately I could not afford. I appreciate that tremendously.
Staff was very friendly and helpful.
My son age 44 passed away and we decided to have a memorial service instead of a funeral. I researched the cost of several cremation places and aCremation was the most cost-effective. I wasnt sure because the price was the lowest so I researched the reviews and even the lowest review was positive. They were very receptive and did everything as promised. We didnt have his remain at the memorial service because our focus was all the positives of his life. When we pass on we are now considering the same for us.
Our family has had need for Acremations twice in two years. We have found them to be very helpful, respectful and I highly recommend them to anyone in need of this service. Very fair pricing and reputable.
Acremation did a great job with my loved one. They were cordial from beginning to end. I appreciated the speed at which they showed up and retrieved my love one, and in which they did the cremation. My chief complaint is the cost of a viewing before cremation if you wanted one. Its a little exorbitant for a simple viewing through a window of your loved one.
The people with whom I talked at A-Cremation were very informative and empathetic. They followed through with all that they were supposed to do, and they responded with sympathy to my grief and concerns. I am so glad that we made arrangements with A-Cremation months before my husband died.
The staff were very empathetic and very respectful!! Thank you for being nice even when I wasn’t
Communicated very well and was not crazy out of the ball park expensive. Thank you to you and your staff for the assistance during this time, you helped all go smooth.
I was very comforted by the compassionate and respectful way I was treated at my time of need. All communication following was also very timely and professional.
One of the most horrible experiences Ive had. We thought we had everything setup for the cremation and the hospice place did not follow through. However, I was the power of attorney and executor for the deceased. I gave them all pertinent information over the phone and they insisted on payment before they came out (which is understandable) I told them who I was, and they asked if there was any next of kin to which I said yes, he has two kids that he hasnt spoken to for ten years. They insisted on speaking with one of them and getting them both to sign to have him cremated even though I informed them that would be difficult at best and with the will and POA I should be noted as the contact on record not one of the sons. We were then told that it could take a couple of weeks to cremate the body, however, if we were willing to pony up $295 dollars they would move him to the front of the line... Everything we needed to get done they had to talk with the son, even though he wasnt involved in his dads life and I have all the legal rights. They were completely rude every time we called, whether it was me or his sister who cared for him 24/7 until he died. A place like this should have compassion and understanding, not just tell us how we screwed up because we didnt get the deceased to fill out a form that we didnt even know existed. They sure didnt mind talking with me to get payment though. I would not recommend them to anyone. When a loved one passes the last thing, you want to deal with is some desk jockey with an attitude.
From nurse, aid, and everyone at the main number where helpful, patient, understanding, responsive, reverent, enjoyable as people!Couldn’t say enough.
The employees here went above and beyond to help me during a time when it was very difficult to think because of grief and shock.
What a wonderful company. They took care of everything from the beginning to the end. Very helpful and showed compassion while this whole process was being completed. Answered and explained any of my questions that I had. When I picked up my husband they showed the most respect as they gave him to me. Would highly recommend this company.
Acremation is amazing! I would give them a perfect score of A+. I was fortunate to have found them for my father in early 2017 and then when my mom passed earlier this year, I called on them again for their caring, compassionate support during this very tough time. They are very personable, efficient and easy to work with. So easy in fact, it is actually the easiest thing to accomplish when someone in your life has passed away. I just wish they did memorial services too! :)
When my wife passed away it was my responsibility to take care of her remains. Someone told me about aCremation and I gave them a call. The kind voice on the other end took care of everything. After answering a few questions and paying a very reasonable fee my task was completed. This company is very professional and I highly recommend them.
They were very professional and caring. They did not give me the run around. They answered their phone and responded back to my phone calls and emails.That is the reason for me going with them instead of other funeral homes. No other company responded see back to me and when they did, they were rude and disrespectful. I paid for almost everything out of my pocket except for 400. I explained my situation and they were honest and upfront with me. What they said they were going to do they did.My mom was my heart and friend so to leave here in the care of JUST anyone was not going to happen. I cared for her in Life and in Death. And for that I thankaCremation for caring for her in Death.All around I can say that they were a place that gave my mother what she wanted for her final wishes.
Excellent customer service! They are quick, compassionate, and caring! I would recommend this company to everyone!
The entire process was simple from start to finish. The only suggestion I would make would be a nicer waiting room when picking up the ashes. There was quite a bit of dust in the air and that was a bit uncomfortable.
They are kind and compassionate and go above and beyond to make things run smoothly... Awesome treatment...
The staff was very nice and helpful. The whole process was very simple
They are very professional and made this very easy for my daughter and I on the passing of my grand daughter! I would definitely refer them
Everyone was nice and courteous with us. I only gave 4/5 because I couldn’t do 4.5 stars. I only wish they were able to get the remains back to us a bit sooner but that was understandable. The price was fair and everything was done very professionally. Thank you for everything.
I was pleased with my experience with ACremation. Everything was handled in a respectful way and was handled completely.
Efficient and economical service. You won’t have some of the services a regular funeral home will provide, but you’ll also pay less than a fifth of the costs for a basic cremation. Well worth it!
We recently used acremation for my father and I am so thankful that we found them. They were so helpful and caring during this rough time. Everyone that we spoke to were very knowledgeable, helpful, and sincere. It felt great knowing that my dad was in good hands and it was one less thing for us to worry about. They took care of all of the required paperwork while we were on the phone, sent electronic documents for us to sign, and kept us updated throughout the process. I would definitely recommend them! Thank you acremation for all that you have done for me and my family!
ACremation was very professional and did a fantastic job. They completed the creamation quicker than was expected. I was kept up to date and when they were finished with the cremation I picked up my fathers ashes in their office in Mesquite. Everything went as well as it could have during this difficult time for our family. All necessary paperwork needed for any type of travel was provided when I picked up the ashes. The prices at aCremation are almost certainly the best price you will find anywhere in the area.
I remained informed of progress from the beginning all the way through the process. I had questions that were answered patiently and respectfully. The day I picked up Moms ashes was awful, but the staff at aCremation (Houston) was considerate, helpful, and warm. Their professionalism and compassion made a terrible life event a little easier to manage.
Everything was done as advertised by professional and caring people. I cannot think of anything that could have been handled in a better way. The reasonable price was a bonus.
I appreciate the very compassionate and caring help I received during a very difficult time. I highly recommend acremation.
This was easy to set up prior to needing their services, and easy to implement once their services were needed. One phone call and the rest was handled. It made it very easy on the family plus the company was accustom to working with the local hospice services and personnel. Remains and death certs were available about 1-1.5 weeks later as promised. There was good email communication when needed such as proofing the death cert prior to issuing. There was a correction needed so being able to view it first was a tremendous help. I would recommend acremation if their services meets your desired need at a cost much less than going the traditional route.
I found the follow up care from aCremation to be very lacking. The gentlemen that picked up my Moms body were very kind and helpful - as well as very timely. After her body was in their care, I emailed our contact several times with questions - about the obituary, about signing forms, etc. - and never once did I receive a reply. It was as if once they received the money, they went offline. I wished that I would have chosen a company that offered support when it is needed most... in the days following death.
My mother died the day after Christmas. I was not prepared. The hospice nurse told me about aCremation.They were kind and did not do a hard sell. I only received the services I asked for.The price was the most reasonable available.
My mom passed away earlier this month and was quite adamant about being cremated vs. buried. She never saw the sense (or dollars) in formal funerals. So I honored her wishes and was looking online for a reputable crematorium.I found aCremation on Google, but then saw they had excellent reviews on BBB, but the real validation came from the Medical Examiner. When he asked me who would be picking up my moms remains and I told him aCremation, he said, We do a lot of work with them. Your mom will be in great hands.My experience was above expected, especially for the unbelievably low dollars they charge. They were top-notch on communications with me and were super-empathetic upon arriving to pick up my moms ashes and death certificates.I would highly recommend them for anyone looking for a similarly reputable place for themselves or other loved ones.
My sister recommended this place, it was reasonable and everything went smoothly.
They was very nice, and answer all followings we need on that hard times. Very Good staff
The moment my mother passed it seemed all that was important to the hospital was to make arrangements Now! I was not even in the right state of mind. They gave me a list of places to call so I called the very first one. I explained everything to the lady on the phone and she just took everything out of my hands so that I could grieve and deal with things in the home and family. All I had to do was make a payment over the phone give some information and sign email documents. When the ashes were ready I was notified by email and a phone call. The ashes came in a nice box that didnt make me feel like my moms death was not taken to heart. They even offered to carry the ashes to my car. Because of the support and ease of using Acremation I was stress free and held myself together very well and was strong for the rest of the family. Thank you all again you were truly a blessing in time of need.
Professional, caring services eased an emotional time. Communication was handled professionally and services provided at the agreed cost on time.
It was the BEST useage of my money for a necessary and difficult issue. And DEFINITELY less expensive than a standard funeral home. All I needed was creamation and aCreamation did it. No unnecessary fees, charges or hidden expenses. Thanks again, David
Unfortunate Ive use a cremation A few times already and every time I’ve used them they are caring, thoughtful and professional and they are prompt at getting your needs taking care of
Great low cost provider. No problems and easy process. I would suggest to anyone who just needs to save instead of going through a higher priced traditional funeral home.
They’re the best at what they’re doing for you and your families during a hard time. They’re courteous, understanding, affordable, compassionate, and very very very professional especially Ms. Carolyn, she made the whole experience a lot better and she talkes to you as you’re a human being not just a dollar sign.Everyone and is Everything about ACremation is Excellent and Exceptional Thank You so much from the Carter Family
ACremation was wonderful to work with. They made this horrible process as painless and easy as possible.
Was very comfortable with your staff both on the phone and in person.It was very warm and personable and I will definitely inform others.Thanks very much
Top notch compassionate care and service at a price you can afford.
Everything went smoothly with this easy to work with company. They know their business and are good at it.
Thank you!! Very pleased with the service and price!! The woman I spoke with on the phone was professional and very kind as well as the staff when I picked up his cre-mains.My loved one and I had a difficult relationship and he was ill for a long time and in a nursing home for nearly 4 years, so by the time of his passing I was all business and was on a tight budget since he left me with nothing.I am a bottom line kind of gal and needed the information quick and to the point and thats what I was given and with a great price!My only suggestion is to have the directions for the pick up location be more clear - Yes the address was given but I didnt realize it was in a strip center not facing the main road so it took a couple of extra minutes to find the store front.Thank you again for supplying an affordable and needed service!
My father passed away in September, my Grandmother followed 6 months later. I have had two recent interactions with acremation. They were very timely, understanding, and helped me through all the arrangements for my families remains.The cost was half everywhere else, and because of this I am able to spend my attention and funds on my loved ones final wishes.Thank you Acremation for everything.
ACremation is a top notch company. Brandy was able to make a sad situation into a very pleasant experience. I highly recommend this company.
The service was outstanding. Judy made the whole process easy. I appreciated her compassion.
Horrible experience!!!! Absolutely horrific!!! They told me they were in route to get my loved one and they didnt show up for 2 days... Take my advice pay a little extra and use someone else.. 😭
The employees were polite, helpful and caring.
Your service provider was caring and helpful during my loss .
It was something I personally, had never been through before, so I was at a loss. Heather was my counselor and she was extremely helpful in this. She explained the process, was very patient with my mother and myself.
Affordable and will take care of everything.
Helpful and friendly. Would recommend.
ACremation provided excellent service at a price substantially lower than other funeral services providers.
ACremation was a tremendous help to me and my family during a very difficult time. They treated my family with respect and dignity. I would highly recommend their services!
The staff was very genuine and caring!
I found acremation last year after my 57 year old father passed away suddenly from a heart attack. Unfortunately, my father did not have life insurance so we were very relieved to find that the prices were affordable. That alone made the entire experience just a little bit less stressful. There were no surprise fees and the person on the phone was compassionate. The best part for me was that you are able to correspond and sign documents via email. This made everything much simpler. The ladies at the office were extremely sweet and compassionate when I picked up the ashes.So, when my mother suddenly passed away last month from complications of pneumonia there was no question on who would handle her cremation.Thank you acremation!
Very nice people and great price. Handled everything professionally and respectfully with my mom. Thank you.
This was the second time I utilized your service, and it was very professional. The people that came to the house and everyone else were great.Thanks
Friendly and knowledgeable, and cost a fraction of other quotes we had received. We would recommend aCremation.
The entire process was easy and painless. We did not make advance preparations though we knew we would call acremation because our neighbor had used them and highly recommended them. The morning mom passed, I asked hospice to call them. While I recommend making advanced arrangements if at all possible, the staff helped us through the process efficiently and as painlessly as possible. They kept us informed throughout the process and were very sympathetic and professional when we came to pick up the ashes. There was also no upsell of urns or anything else. If you are just having a cremation, I would highly recommend acremation.